QUALITY CARE SERVICES 4 U LTD

Yes , we bring all PPE (gloves, aprons, masks, sanitiser), ID, MAR charts and recording equipment at no extra cost. Larger equipment like hoists and profiling beds is arranged through OT assessment as it must be fitted and serviced; we'll help you request it. Cleaning products and toiletries remain your own, or we can shop for them if you'd prefer.

Ten years in frontline social work showed me both what good care looks like and how often people miss out on it. I started QCS4U to do it properly. What I love is the ordinary stuff ,someone regaining the confidence to cook their own breakfast, a young person managing their first budget, a family whose crisis situation turns around and positive outcomes are achieved. I still complete assessments myself and know the people's needs. Being useful to someone at the point they're struggling most is what drew me into this work and what's kept me in it.

I spent over ten years as a social worker in statutory services, working with older people, adults with mental health needs and adults with learning disabilities, alongside child protection and care proceedings. That work puts you in people's homes on their worst days, and you see the care system from the inside what genuinely changes someone's life, and how often the system gets in the way of it.
What frustrated me was the gap between what was written in a care plan and what actually happened at someone's front door. I'd arrange support for an older person after a hospital discharge and find it delivered by staff who'd had fifteen minutes' handover and no idea the person had dementia. I'd see adults with learning disabilities receiving "support" that did everything for them and left them less independent than when it started. I'd see people with mental health needs given a rota of unfamiliar faces, when consistency was the one thing that would have kept them well. Not because anyone was negligent because services were built around rotas, contracts and capacity rather than around people.
I set up QCS4U to close that gap myself. I'd seen good care and poor care from the assessing side and the practice side, and I wanted to build a provider that met that standard rather than one that argued about it after an inspection. The other honest reason is control. Inside a large organisation you can raise concerns but you rarely get to fix things. Running my own service means that when something isn't good enough, I change it that week not after a consultation, a restructure and a policy review.
I also wanted somewhere that treats care staff properly. Most poor care isn't caused by bad carers; it's caused by people being rushed, undertrained and undervalued. Get that right and quality follows.

Because our assessment are done by a qualified social worker with over ten years' statutory experience in older people's services, mental health and learning disability ad children social care, so the care plan is right first time, deterioration gets spotted early, and you have someone who understands funding panels, hospital discharge and Care Act assessments on your side. We keep the same small team around each person, you deal directly with the Registered Manager, and if we can't staff a package properly we will tell you rather than let you down.

Care itself is delivered in person,personal care can't be done remotely. But we handle enquiries, consultations, care plan reviews and family updates by phone or video, and families can follow visit notes and timings in real time through our digital care records.

Our pandemic measures are now permanent infection prevention practice covering Covid, flu and other infections. We supply all PPE free of charge, train and competency-check staff on its use, keep small consistent teams in each home, and operate a strict policy that no carer with symptoms attends a visit ,we cover it ourselves rather than send someone unwell. Staff are supported to stay up to date with Covid and flu vaccination. If a client tests positive we increase precautions and keep providing care rather than withdrawing it. If you're clinically vulnerable and want additional measures, we'll build them into your care plan.