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469 customer reviews
Macram Abdulrahim
Here’s a clear, friendly version you can use ✨Review: Table repair serviceI’m very happy with the work done on my table. I think he said his name was Harry, the technician, was professional, polite and arrived exactly on time. He carefully assessed the damage, explained clearly what needed doing and fixed it neatly and strongly. He also tidied everything up afterwards. My table now looks and works as good as new — excellent quality work. I would definitely recommend Harry and this service to anyone needing furniture repairs. More...
Reviewed on Google Maps
Sebahattin MUTLU
STAY AWAY FROM THIS COMPANY.....My wife and I bought a handmade Vispring Woolcombe model mattress from John Lewis store in 2019, paying a very high price and trusting the 30-year warranty. After seven years Last week, a technical staff from the furniture repair company Emmiera group ltd that Vispring has a contract with, checked the bed technically. Either this technical staff does not understand this business or he was on the side of Vispring.Because he managed to reduce the depressions in our bed, which we measured as 8cm, to 3cm, and he reported that the bed was very healthy, ignoring the lump in the middle of the bed, the collapses and the slope on the side where me and my wife slept.They should have made a seat belt to avoid falling off the bed because of the lump formed in the middle of the bed, the depressions at the edges and the slope.Note: We used the bed in accordance with the instructions and I added a photo of Emmiera Group's report stating that the mattress base is suitable. More...
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Paul Wagstaff
Always a great experience and friendly place to visit. Always willing to help if you have a problem with your bike 😀
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Jason Haines
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Linda Cooper
Carlos your technician was very polite and respectful of my property. The repair to my dresser has now covered the damage caused in transit.
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Angela
Excellent service. I was kept informed as to when & what time the technician would arrive. Matt,the technician who repaired the power point on our sofa was very friendly & polite.
Reviewed on Google Maps
Muhammad umair Iqbal
Some how the company can test for broken or damaged springs without opening the mattress. Using a level on a bed seems to work for them to wiggle out any claims made.
Reviewed on Google Maps
Paul Wammer
Excellent service. Amazing updates on appointment time the day before the appointment, and great customer care when arranging the appointment in the first place. The appointment was great. He turned up and put shoe covers on to protect our carpet, I always find this a great indicator of someone that take care and pride in the service.The knowledge he showed on how sofas are designed and made was first class, and really made the options available to us clear. Really nice bloke and had a good chat with him and really hope he will be doing the work to repair the sofa.Highly recommended service 👍 More...
Reviewed on Google Maps
Rosie Broomfield
Can only book Tuesday to Thursday appointments. Will only tell you after 6:30pm the night before what time they are turning up. Not worker friendly, most people have to book time off in advance… Got a text and email that someone would be round between 7:30-9.19 am , sat waiting, 9 o’clock hits, no one turned up. Check my emails, to see they had emailed @7am to say they are cancelling the appointment and someone will call shortly. Morning wasted and work has been disrupted, and no one had called to re book. They could send me a text the night before but fail to send one when they cancelled the appointment. All of this for a 5 minute look at a broken bed frame that I could send them pictures and videos of and not waste my time. Wouldn’t use this company if I actually had a choice. More...
Reviewed on Google Maps
Anita S
Be wary, customer services replied that spot cleans of the riser recliner would be part of the paid for 'service' but the engineer corrected me on his visit that this is an additional charge to be completed later (£200 + VAT). Maybe I was being too optimistic and misheard the sales person when I made the booking. The riser recliner chair repair was quoted at £440 + VAT. I questioned the addition of VAT via a few email exchanges, and initially was told this is part of the fee, then it's in addition and I still have to reply back the third time to say this item should be VAT exempt and sent them a link to the government website confirming this. Only then was I told VAT wouldn't be charged. I mean, how many able-bodied people would have a RISER recliner in their home that is clearly for an elderly person. Given sales staff were told beforehand that mum is bedbound and reliant on two carers and a hoist and so please don't book a visit before 10am as she is washed in bed then (The engineer still came early but the carers kindly came at 8am to bypass this).Please ensure you question the VAT addition on your invoices from this company. More...
Reviewed on Google Maps
Jade Robinson
Im going to be "that person" but if I could leave negative stars I would!!The mobile technicians are unprofessional, rude and apply very little workmanship! We took out a guardsman policy against a sofa purchased from oak furniture land. We have activated the policy on only 2 occasions. The first the technician left the job half finished but we never saw them again.The second time was to only assess the work that needed to be done. The man who came was in and out in 2mins and said very little to me (a blessing in disguise.....) a few weeks later I got an email saying that they would not be coming round to complete any work to my sofa as it has been reported as "mistreated"Several weeks of back and forth email confirming I am who I say I am and giving my inner leg measurements (you know what I mean) they offer to send round another technician for a second opinion. This is where it all went wrong.The man showed up half an hour early with no prewarning then offered to rearrange the appointment as i wasnt home but only 5 mins away...."its only half an hour, whats half an hour" he said to my 17yr old autistic son.I arrived home, my son had let him in so he was in my living room. I said hello, sorry about that. I was ignored. He then proceeded to tell me that my sofa was filthy, stained and in an appalling state!! This is when I asked him to leave my home. He called me rude and angry. We exchanged our opinions on the matter before he told me that he was officially voiding my policy personally!!I have never been spoken to in my own home so badly! As soon as he left i called my husband and burst into tears. My husband called the company and spoke to a lady who was very apologetic and sympathetic and explained to him what the next steps would be in regards to opening an officially compliant!Im writing this review for no other reason than the hope that noone else has to put up with this man being so vile and unprofessional. More...
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Ty Dyson
Great staff and all ways we'll come you when you go brilliant
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Janice MCAULAY
The technician arrived on time and got the jobs done with no problems at all . He was professional , efficient and tidy . Very pleased .
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Sade Allen
I had serious water damage on my phone he did a good job fixing it for a good price I recommend coming here!!!
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Mar Jolijn
Erg klantvriendelijk en behulpzaam. Steve en zijn maintenance team hielpen me toen ik op vakantie met mijn Kawasaki gestrand was. Zeker aan te raden.
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Demi dale
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Hf Un
unprofessional There was a strong chemical smell on the mattress and the technician told the retailer it’s not a manufacturing fault how come?
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John Sutton
I was advised of a 2 hour slot the day before the appointment.Engineer rang when he was 20 minutes away.Assessed the problem with my chair very quicly and repaired it. Engineer was friendly and knowledgeable and finished within the hour.Ajob well done More...
Reviewed on Google Maps
Johnny B
The guy came to do what he needed to do was done within ten minutes, he also answered a few questions i asked and also showed me where i needed to look. Over all 10/10 service
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Paul Henderson
Nice place to buy a new phone or repair one, also you can collect items from on-line shopping like wish com, friendly service too.
Reviewed on Google Maps
Calum Ben
Technician phoned 30mins beforehand to advise his arrival time. On arrival, on time, he identified himself, explained the reasons for his visit and undertook his tasks very efficiently. He was careful, tidy and careful not to cause any mess. He was polite and respectful. More...
Reviewed on Google Maps
Amanda Latham
Had a technician out cause I’ve got damage to the corner of my table and the bottom has gone rusty .The technician said the damage was due to someone turning the ceramic table on its side ( it’s a very heavy table and have trouble to even try and move it ). We had a work man in to fix a cupboard the technician said he had done it ,he only had a screwdriver on him .When buying the table I felt pressured into taking accidental policy out cause it covers everything.This is not the case cause they are saying in so many words tough we are not doing anything about it.The only reason I was able to buy this table was because my son passed away suddenly and left some money.I await your reply More...
Reviewed on Google Maps
frank shea
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Paul Campbell
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Laura
Fabric loose on sofa.. told to took it in after every useMark on sofa.. used a steam cleaner, dodnt completely remove, told thats the best he can doSofa slightly dips. . told that it doesntBooked appointment.. called 2 hours into slot to be told they arent coming, took 2 weeks for them to rearrange More...
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John Colin
Had Gem fit a carpet. So easy to order at the rugeley branch. We had a wonderful friendly fitter called matt. Very professional and did a great job. We would definitely recommend this company. More...
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Ian Titler
Friendly and helpful dealer.
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John Ditchburn
From requesting information of the problem, listening, discussing and arranging required parts to be delivered and booking the technicians visits, Emmiera could not have more professional. All the personal involved took time to explain, what is and what has been done with a very pleasant manner. Booking visits very easy and convenient and time slots given day before were kept. Very pleased with the whole company, can't say the same about SCS whose staff had STAPLED through the electric cable of the brand-new sofa causing the 'recliner' to fail in the first place.Job Ref: 2787811(Job Ref: S0070-1000440184-SRQ00019093) More...
Reviewed on Google Maps
P Kaur
Really great service and consistently helpful. I got in touch on behalf of my sister-in-law when her phone screen stopped working the day before she was due to go on holiday, and the gentleman sorted it out so quickly for her. The turnaround was brilliant, and he was very understanding of the urgency.I’ve used their services before as well, a few years ago for my father-in-law’s phone, and had a really positive experience then too. It’s great to see the same reliable and friendly customer service years later. Would definitely recommend. More...
Reviewed on Google Maps
Neeta Sangha
My screen had completely gone and I was due to go on holiday the next day. My sister in law called on my behalf, explaining the situation. Dropped the phone off at 2pm and got it back fully fixed by 4pm!! The staff that served me was wonderful, I was reasonably charged and he even gave me a phone case to prevent further accidents. I will definitely be coming back here, if any other/ family phone issues. More...
Reviewed on Google Maps
Sylvie Turtlebaker
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Kevin Johnson
Just had one of your guys around on behalf of Bensons for beds and wouldn't have them back again ! NEVER EVER AGAIN!
Reviewed on Google Maps
sas sas
12.32-3,32.....nothing, phoned emmiera...10mins no answer ,phoned HSL.....they called emmiera for 10 mins no answer, why should they trust a company they cant contact . Get a refund from hsl and spend money somewhere else on a company you can trust More...
Reviewed on Google Maps
Barrie Mills
I am very pleased with the work he did on my sofa thank you.
Reviewed on Google Maps
Adrian Rogers
Great team. Sales, service and parts.
Reviewed on Google Maps
Hilary Parker
We would recommend Emmiera it was easy to book repair online had to wait 3 weeks for the next available appointment, once booked was kept up to date with arrival of technician, the problem was quickly identified and sorted job well done Thanks.
Reviewed on Google Maps
Caroline Parker
The "inspector" had a shocking attitude, made me feel uncomfortable in my own home. His outcome was that my sofa only required new covers, he even scoffed that most companies would not see it as an issue, he went on to state that he would be back in a couple of weeks to fit new covers. I shortly received an email directly from them stating that they would be sending the new covers to my home without my agreement (clearly no report sent to Oak Furniture Land), this act would fall under solicited goods. The sofa was clearly faulty, this was later agreed by Oak Furniture Land who have since collected the faulty goods and issued me with a full refund. I would never allow another employee of this company into my home, their representative was rude, condescending and extremely unprofessional! Bunch of bullish cowboys. More...
Reviewed on Google Maps
William
So after having to rebook the appointment 3 times as it seems they are unable to read a message. They agreed to come at 12:30 or later, the inspector then turned up at 12:10 ! He was in the house for less than 5 minutes and agreed there was a fault with the mattress. I then got a email from costco today saying they had found no manufacturing faults and wouldn't be replacing it. This is not what I was told by the inspector, these guys do nothing but lie and he clearly turned up early in hope that he wouldn't get a answer, the same as other reviews have said. If your asked to have this lot come out for a inspection, refuse it and have another reliable company come out instead. More...
Reviewed on Google Maps
ivan pollard
Good service sorted in an hour
Reviewed on Google Maps
Paul Reeley
We had new seat and back interior fitted to a Reclining Chair, the service from start to finish was seamless, and very efficient. The communication from Emmiera is brilliant the Technician updated me the night before the appt with a shorter eta and to his word he was on time.He was friendly and worked in a very tidy and efficient way and the finished result was absolutely first class, the Chair feels like new. More...
Reviewed on Google Maps
David Thomas
Very good staff good selection of bikes
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Aileen Meredith
Went to the showroom looking for a media wall and instantly decided to have one. They worked around me for dates which was amazing. The day came for fitting and it was so smooth. Two of the most friendliest chaps who couldn't do enough for us. Made sure how they was fitting the wall was what we wanted.Talked us through the stages and demonstrated the fire and lights.Nothing was too much troubleI had an imagine in my head of the wall I wanted and I got exactly thatHighly recommend More...
Reviewed on Google Maps
William Brazier
Terrible service and terrible customer service. Ordered new sofas , took 3 months to build and get delivered . Finally got delivered and they were missing integral components which meant they were bowed inwards . So another 2 months of not being able to use them and all they could muster up was a piece of wood under each sofa to temporarily fix it and allow us to sit on them carefully , and now we are waiting another 10 weeks until the parts are delivered and fitted . On top of this when we first used the sofa unknowing they were broken the recliner has scratched up our laminate flooring . Never would use again . More...
Reviewed on Google Maps
Aarifah Ali
Dishonest mattress technician, Matt, who claimed that we somehow messed up our own £1000+ mattress we've paid insurance for. Clearly motivated to invalidate customer claims, as he immediately started pointing in that direction before reviewing. I will never buy from dreams again, nor will I trust Emmiera. Be careful. More...
Reviewed on Google Maps
leslie flanagan
Reviewed on Google Maps
Fred Groves
The technicin was on time, and efficiently made the repair with no fuss.
Reviewed on Google Maps
noel white
The technician ( Mark) was very professional, polite and went above and beyond what was expected to rectify the problem.
Reviewed on Google Maps
Jonathan Tagoe
Feel absolutely ripped off. Paid the £84 inspection fee clearly depicting what the issue was before the inspection. I also sent a picture of the bed frame that was damaged to only have the inspector turn up to the house for less than 10 minutes to say they couldn't fix it. They mentioned they will try contact the manufacturer to obtain the part that is needed however they made no attempt of doing this. It would of been much better to mention via the initial phone call that absolutely no assistance could be provided rather than misleading people with the prospect of helping and leaving you no better off than you started with £84 less... More...
Reviewed on Google Maps
marion young
Took 9 wks to do a repair on two cushions.Wooden floor ended up with loads of scratches.Would not recommend this Company.
Reviewed on Google Maps
Mark Neal
Very helpful and friendly and down to earth. Thanks guys!
Reviewed on Google Maps
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