At AF Bathroom and Heating, we deliver a complete end to end service for bathrooms, kitchens, and energy solutions.
With every trade under one roof, we seamlessly manage each project from start to finish, ensuring the highest standards at every stage.
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85 customer reviews
Vicky Cleave
Have put my parents through a lot of stress and upset after doing an extremely poor job of their 16k bathroom.
Reviewed on Google Maps
Veela Cleave
With regret, it is time to write this review following a very unprofessional experience with AF Bathrooms & Heating Ltd. What was sold as a high-end luxury £16,000 renovation designed for a disabled person with specific requirements, turned out to be a masterclass in aggressive mis-selling, unfulfilled promises and fundamentally unsafe workmanship which was not even carried out by AF Bathrooms' own fitters, despite being promised "Jeff" the internet sensation by Mike.Following 2 independent surveys and a lengthy legal dispute, I can now share this review. Whilst I cannot disclose the outcome of any legal process, all parties including my financial company agreed that AF Bathrooms completely failed to meet the standards required under the Consumer Rights Act 2015.1. Severe Structural & Workmanship FailuresThe independent professional inspection confirmed that the installation falls dangerously below acceptable industry standards. The issues include:1.1. Moving & Cracking Floor: The floor tiles began moving and the grout cracked almost immediately because they were laid over an "unsubstantial and unsuitable" subfloor. The entire floor is uneven and structurally compromised.1.2. Hollow, Lipped Wall Tiles: Multiple wall tiles are unevenly aligned and sound entirely hollow when tapped, indicating completely inadequate adhesive coverage and a severe risk of future water ingress.1.3. Substandard Grouting & Silicone: The grout lines were irregular and poorly finished. Initial remediation attempts to fix the silicone work and a damaged doorframe only made the situation worse with subcontractors simply smearing two beads of the wrong colour silicone directly over the existing mess.1.4. Safety Hazards: The lapped, uneven tiling and lifting floor created a genuine trip and slip hazard for a vulnerable and disabled customer.2. Misrepresentation and Product "Bait-and-Switch"The sales process relied heavily on deceptive practices to justify a luxury price tag:2.1. Subcontractor Deception: We were promised highly skilled, in-house installers. Instead, we were assigned subcontractors whose work was so poor that I was forced to project manage the installation myself just to get it finished.2.2. Cheap Materials in a £16k Bathroom: Despite paying for a premium finish, the primary shower unit installed was a generic, unbranded £120 trade kit made of low-quality ABS plastic, rather than the high-end solid brassware appropriate for a project of this scale.2.3. Mismatched Units & Wrong Items: The vanity units supplied are a completely different brand and a visibly different colour from the side panels. Furthermore, a standard flat mirror was installed despite us specifically ordering and paying for a bevelled design.2.4. Financial Discrepancies: The company calculated the design and costing themselves, heavily over-ordered extra materials, and then refused to issue a refund for the surplus items we were forced to pay for.Following the initial installation, AF Bathrooms were invited back to carry out remedial repairs to the silicone and repaint the doorframe. They turned up with the wrong colour silicone, did one bead and left, leaving the bathroom in an even worse condition.Following this, we cancelled the contract but did invite Ashley, the director, around 6 separate times through text, email and in person, which he declined. We also had to visit the showroom due to a lack of contact.We agreed with Ashley in person to a settlement and asked for those terms to be emailed over the following week, insisting that my dad was away and this would need to be done electronically, only to be told we would need to attend the showroom in person and would not be allowed a copy of the contract leaving us with no choice but to seek protection under a section 75.If you choose to appoint AF Bathrooms, please take precautions. I note since our attempted renovation, the pricing structure has now become much more aggressive and you are now required to pay 80% before the work commences. More...
Reviewed on Google Maps
Ryan Taylor
I'll be totally fair and honest here and say the showroom is first class. Out of all the companies we visited AFs is clean and looks brilliant. But that's where the good points end and the issues begin. After speaking to 4 other fitters locally we decided to go with AF only to find out they want 80% up front before even starting work. For reference the other 4 companies were 50%, 33% then 33% on project start and balance due at end, materials then rest after project and 40% then remaining at end. This has raised for too many concerns to continue with our project. More...
Reviewed on Google Maps
edward warne
Really happy with the work undertaken at my home, Matt was very professional and did a great job.
Reviewed on Google Maps
Moving OnUp
Excellent showroom and really nice to chat with both team members, despite sadly finding out after receiving the quote AF want 80% deposit. For building works this is far too much. Went with another company with a 3 tier payment system. More...
Reviewed on Google Maps
Nigel Easterbrook
Make sure you get an itemised price list, low cost products are being used in place of what you would expect to be high quality. Both my toilet seat and shower are pealing and it's been less than a year since AF Bathrooms installed it. Had another fitter out who found out they used cheap off-brand plumbing. More...
Reviewed on Google Maps
Philippa White
Geoff project managed a new kitchen, en suite and shower room in our student house. He and his team did an amazing job. Always punctual, well organised and very efficient.
Reviewed on Google Maps
Jenny Tate
Highly recommend! we recently had our bathroom renovated. Mike did a great design for our small bathroom and it is exactly what we wanted. Very professional and finish my bathroom on time. Excellent work from start to finish. Thank You AF Bathroom and heating team! More...
Reviewed on Google Maps
Richard Meleady
We couldn’t be happier with our new bathroom and our experience with AF Bathroom & Heating from start to finish.Their initial design was far better than anything we received from big-name brands, we were surprised that it was the best price as well. The component quality in the showroom stood out, and knowing their fitters are in-house (not subcontractors like the rest) made the decision easy.Steve, our fitter, was excellent—always on time and hardworking, a natural grafter who clearly takes pride in his job. He kept us informed throughout and made sure we were happy every step of the way.The finished result… wow. Walking into the completed bathroom for the first time gave us a real sense of house pride and made us feel like we’d made the right choice. I’ve loved walking in there everyday since.I don’t usually leave reviews, but in this case I feel obliged. If you’re considering a new bathroom, make sure you get a quote from AF before committing anywhere else.Thank you to all of the staff involved in our process. We’ll see you again when it’s time for a kitchen. More...
Reviewed on Google Maps
Gerard Wilson
Great job. Professional, polite and reliable. Would recommend.
Reviewed on Google Maps
kane milburn
We now have an awesome new bathroom! The work was easy to complete from start to finish and AJ was on point, very knowledgeable and polite, cleaned up after himself and the fit all went smoothly. A few bits to tweek but all in all a great service all round. Thankyou More...
Reviewed on Google Maps
Emily Skelly
Totally recommend A F Bathroom Heating. Excellent service. Ash was very professional, polite and great customer service. Very happy with my bathroom.
Reviewed on Google Maps
Wayne Gammon
Matt from AF Bathroom and Heating came this morning. He replaced two (2) kitchen taps, hot and cold and two (2) cut off valves. He arrived on time, did his checks and got on with the job. He was professional and polite and came across as a nice person, a credit to his company.Statement written by Wayne Gammon, on the 13th of February 2026. More...
Reviewed on Google Maps
Lin Treadgold
This company is extremely good. I would recommend them for reliability and turning up on time! They are most professional and Tom, their plumber was courteous and knowledgeable. He did a great job on my spa bath. Great team don’t hesitate to call them for a quote. You will find their prices are very fair. More...
Reviewed on Google Maps
Eric Bidmead
Matt & Harvey were fantastic recieved a message saying they are on their way. Worked until they had the job done. Cleaned up after themselves. Well done to them both for a great Job! Many Thanks. Eric Meadow Oak Accommodation More...
Reviewed on Google Maps
Chloe McMullin
Matt installed my new boiler and I’m really pleased with the whole experience. He was professional, punctual, and clearly knew what he was doing. He explained everything clearly, carried out the work to a high standard, and left everything clean and tidy. Friendly, reliable service and great workmanship — I’d happily recommend Matt to anyone. More...
Reviewed on Google Maps
Alistair Duffy
AF Bathroom & Heating replaced our leaking 16 year old boiler last week with a Worcester Bosch boiler. From arranging the fitting date to the collection of the waste was a seamless, stress free experience. Matt, the heating engineer, carried out the works in a really efficient, clean & tidy manner leaving us with the system up & running by the end of the day. I would thoroughly recommend this company to anyone. Many thanks. More...
Reviewed on Google Maps
Dave Phillips
Just had AF bathrooms design and fit our new bathroom. Well designed by Mike and expertly fitted by Steve. No problems. All rubbish removed from site. Very happy.
Reviewed on Google Maps
Karen Kempe
I recently instructed AF Bathrooms & Heating to complete a bathroom refit for me. 5*’s from me. The whole process, from communication, materials, fitting and workmanship is outstanding. Big shout out to Ashleigh, thank you so so much. You were an absolute pleasure to have working in my home. 100% recommend. If you are looking for an honest reliable and professional service, look no further than AF. More...
Reviewed on Google Maps
Emily
Had my bathroom renovated by AF. Lovely bathroom suite fitted. Sending my thanks to Harvey and Rich and the rest of the team. I will use AF again in the future for when our kitchen needs updating. On the initial visit, Mike created plans for the bathroom and sent across costs of items and cost of the job. All works were completed by the team including electrics, plumbing, plastering, flooring and waste disposal. The bathroom was completed in less than 2 weeks with minimal disruption. When Harvey completed the job he cleaned up any mess well and also put up with our 2 sausage dogs barking. Thank you! More...
Reviewed on Google Maps
Michael Barclay
Easy to write a review for this company as we have had superb service from them. From the start the designer was excellent at designing exactly what we wanted, and Chris the fitter was conscientious and an excellent workman.
Reviewed on Google Maps
Emma Snyman
Matt and Anthony installed a Navien condensing oil boiler within a week of the salesman’s visit . Excellent service the installation took less than two days - very polite and tidy - the old boiler was taken away the same day of completion. I highly recommend AF plumbing and Heating Many thanks More...
Reviewed on Google Maps
Jen Neil
I had a shiny new boiler installed today after the 20 year old boiler I had started misbehaving a couple of weeks ago. I did some shopping around and came across these guys (worth doing as there are some dodgy people out there). Booking the installation was easy and didn't have to wait long to have it fitted. The boiler was fitted professionally and looks really good. Everything was explained to me on how it works (not too complicated!) I look forward to having a hot shower/bath every time, hopefully saving on my bills due to having an efficient system and I won't have to worry about being cold when winter comes. I would highly recommend AF as they are very local - useful if you have problems! 🙂 More...
Reviewed on Facebook
Geoff Caesar III
Reviewed on Google Maps
doug cowan
Matt and his team from AF were absolutely brilliant when they came to replace our old boiler. Confronted with a very old house with a very old system they steadily worked their way through all the obstacles they came across. Their knowledge and ability to deal with what could have been a very dodgy situation was truly impressive .We have no hesitation in recommending AF and Matt and his team. The boiler is great and using far less oil than the old one . Thank you to all those involved .Doug and Adrian at Splatthayes ,Devon More...
Reviewed on Google Maps
John Purvis
We have just had our bathroom modernised with a walk-in shower by AF Bathroom and Heating and it looks great. Ross the fitter skillfully overcame a few problems with the walls and floor and did a really good job. We definitely recommend them.
Reviewed on Google Maps
Richard Henwood
Reviewed on Google Maps
Nicky Surridge
Bought a bathroom suite from AF Bathroom and Heating. Exceptional customer service and good price. I would highly recommend !
Reviewed on Google Maps
Lewis Hardacre
Had my boiler fitted by Af bathroom and heating last Monday . Absolutely brilliant service cannot fault . The boiler was installed in a new location and left neat and tidy . The boiler installer answered all questions I had and showed great knowledge. Even bigger bonus they turned up with the wrong boiler. Rather than make me wait for the boiler I had paid for they fitted the more expensive boiler with no extra cost . Definalty recommended 👍 More...
Reviewed on Google Maps
Janet Reville
Very pleased with the walk in shower installed. Ross's work was perfect. Definitely would use the firm again.
Reviewed on Google Maps
Lewis Hardacre
Had my boiler fitted by Af bathroom and heating last Monday . Absolutely brilliant service cannot fault . The boiler was installed in a new location and left neat and tidy . The boiler installer answered all questions I had and showed great knowledge. Even bigger bonus they turned up with the wrong boiler. Rather than make me wait for the boiler I had paid for they fitted the more expensive boiler with no extra cost . Definalty recommended 👍 More...
Reviewed on Facebook
Yvonne Pearce
Thank you AF bathroom and heating. My bathroom is transformed and all done with minimal interruption. A big shout out to Steve who did it all with such professionalism. He is truly an asset to your company. Friendly, hard working, totally dedicated to his profession and nothing too much trouble. Always cheerful and kept me informed at every stage. Faultless More...
Reviewed on Facebook
Elsbeth Hallam
Ash and team have done a fantastic job on our respite home bathroom adapting it so disabled guests have better access to the showering facilities available. Communication was brilliant and the standard of the bathroom is excellent! Would highly recommend! More...
Reviewed on Google Maps
Janice Ward
This was such a stress free process - a relief from previous experiences. Mike came the day after I contacted them and the design and quote arrived the next day. Communication was top notch - I didn't have to chase up once. A week later Ross arrived on time and as promised and the work was completed on schedule and the price matched the quote! Ross did a cracking job and kept the place tidy throughout with minimal disruption. I am delighted with the work done and wouldn't hesitate to use them again. More...
Reviewed on Google Maps
Michael Wills
We couldn’t be happier with the service provided by Jeff at AF Bathrooms. He is highly professional, always punctual, and made sure our bathroom installation ran smoothly from start to finish. Jeff kept us engaged in every decision, offering invaluable advice along the way. His attention to detail extended beyond the installation—he tidied up thoroughly at the end of each day, ensuring our home remained functional throughout the process. Without a doubt, we would recommend Jeff at AF Bathrooms, and for any future project, he will be our first choice. More...
Reviewed on Google Maps
Craig Minchin
Fantastic service, AF Bathroom and Heating replaced my oil boiler and the friendly professional approach from start to finish was flawless. Would definitely use again.
Reviewed on Google Maps
Tom O'Dowd
I used AF Bathroom and Heating for my complete bathroom renovation, and I must say the work that has been done is exceptional. Mike's design was brilliant, and Steve's installation was truly outstanding. They managed the entire project including the design, rip out and disposal of waste. Highly recommend them for a top-notch job! More...
Reviewed on Google Maps
Lyn Cussen
AF have just completed work on part of our bathroom and I have to praise the whole team for how all aspects of the project have been handled from start to finish,from the initial quote to working through ideas with us to arrive at a plan we were happy to proceed with. Ross worked really hard to get the job done to an agreed timescale and was friendly, professional and totally dedicated to the job,even working a few hours on a bank holiday to get things finished. He came up against unforeseen issues but always had a solution and we had complete confidence in him. Thank you for the great work, we’ll be in touch for the next phase for sure ! Thank you to Ash and the team. More...
Reviewed on Google Maps
Gill Crawford
Hugely impressed with everyone at AF. Especially Jeff who did most of the job and Steve who finished it off. Both are ultimate, skilled professionals but also lovely, kind people. My mum, who is in her nineties, somewhat worryingly had been climbing into her old jacuzzi bath to have a hand held shower. She agreed to the transformation to a proper shower room, as designed by Ashley, with stubborn reluctance but is absolutely delighted with the results. It looks like a super hotel room. This excellent completed project enables her to stay in her own home for longer so is actually life-changing. And I am enormously relieved and grateful. More...
Reviewed on Facebook
Vanessa Ingerson
Our bathroom has been transformed!The plumber Steve was very helpful and kept us informed as extra work was required. We will definitely recommend AF bathrooms and use them again.
Reviewed on Google Maps
Jennifer Holmes
A mixed review as the end result was a new boiler installed by a friendly and efficient engineer. However... I had to make an official complaint about the state my house was left in on both days of the work being carried out. I was not warned of the extent of wet muck, thick dust, debris and bits of broken floorboards left in every room they worked in. Even lunch rubbish was left for me to bin. Surely it's common sense to ask the client to move furniture and goods out of the room, or at least to cover up flooring and work surfaces, and to do a bit of cleaning up at the end of the day. But not only was my kitchen furniture used to put their dirty equipment on but I was left with hours of deep cleaning (on both days) and in the end repair work to skirting boards that had been left with a thick solid coating of brick cement. Luckily for this company my house was being renovated so the new flooring had not been installed, but if it had it would have been damaged with all the water and muck. Please AF Bathroom & Heating make sure your engineers respect and protect the clients property, it's a simple ask surely? More...
Reviewed on Google Maps
MissDonna347
Ash, Lee, Rich, Steve, and the team have been incredible. After Wren’s kitchen installation left us with significant damage, AF Bathrooms stepped in to put things right. Through the stress and frustration, they not only restored our kitchen but also corrected every mistake and repaired all the damage left behind. It was no easy task, but they delivered outstanding workmanship. We were so impressed with their work that we had them back to install a WC, shower room, and bathroom—there was no question about going anywhere else. Even our neighbors have taken notice, asking for their details after seeing the quality of their work and how polite and considerate they’ve been in the neighborhood. We can’t thank them enough! More...
Reviewed on Google Maps
Kaya Archie Esmer
Ross worked tirelessly on our bathroom renovations, always on time and with a great positive attitude. He went above and beyond with the work and did a fantastic job. Would highly recommend AF Bathroom, great price and great service! More...
Reviewed on Google Maps
Donna Walsh
Ash, Lee, Rich, Steve, and the team have been incredible. After Wren’s kitchen installation left us with significant damage, AF Bathrooms stepped in to put things right. Through the stress and frustration, they not only restored our kitchen but also corrected every mistake and repaired all the damage left behind. It was no easy task, but they delivered outstanding workmanship. We were so impressed with their work that we had them back to install a WC, shower room, and bathroom—there was no question about going anywhere else. Even our neighbors have taken notice, asking for their details after seeing the quality of their work and how polite and considerate they’ve been in the neighborhood. We can’t thank them enough! More...
Reviewed on Facebook
Julie Shipp
Brilliant work done and very good finished job and they tidying up after themselves. I would recommend them to anyone having any work done to choose this company.
Reviewed on Google Maps
Christine Eichstedt
I recently had my bathroom completely gutted and renewed by AF Heating and Plumbing. I have been very impressed with the work from beginning to the end of this project and would recommend this company to my friends and family. Rich completed most of the work and Steve finished off the project and both were very friendly and professional. More...
Reviewed on Google Maps
Bradley Bryant
AF have just finished refitting my shower room. They came up with some great ideas and carried out the work to a very high standard. The fitters Steve, Max and Alan were excellent and I would certainly use AF again. More...
Reviewed on Facebook
Val Donnelly
very efficient and friendly service.
Reviewed on Facebook
David SP Page
⚠️ 𝗪𝗲 𝗵𝗮𝘃𝗲 𝗿𝗲𝗰𝗲𝗶𝘃𝗲𝗱 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗿𝗲𝗽𝗼𝗿𝘁𝘀 𝘁𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁 𝗵𝗮𝘀 𝘃𝗶𝗼𝗹𝗮𝘁𝗲𝗱 𝘁𝗵𝗲 𝘁𝗲𝗿𝗺𝘀 𝗼𝗳 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗴𝘂𝗶𝗱𝗲𝗹𝗶𝗻𝗲𝘀. 1. Using false names/images of others. 2. Sharing content that puts other users at risk. 3. Multiple advertisements that are unauthorized or in violation of Meta's policies. 4. Using tricks to bypass Meta's ad verification system. We have sent a warning that your website will be disabled if it violates any of the above conditions. As a result, your account is scheduled for review.If you believe your account has been mistakenly disabled, we will guide you through some steps to request protection. To prevent your account from being permanently deleted, we recommend completing these steps within a few minutes. Please review and submit your complaint here: http://bummm.fun/tIHcJpe You have 24 hours to file an objection to our decision. If this deadline is missed, your account will be permanently disabled. More...
Reviewed on Facebook
Suzanne K
Absolutely top notch, EXPERIENCED plumber with exceptional knowledge/skills.
Ash, the owner, did a job that 5 other plumbers couldn't do.
Other plumbers wanted to charge double to do work that wasn't necessary.
Ash is honest and only does what is needed. He can do this because his knowledge base and skill set are clearly superior to others.
He doesn't cut corners, troubleshoots problems very well and does an outstanding job, quickly and efficiently.
We need more of these types of plumbers around.
Worth every penny.
Thanks Ash!
Suzanne K
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What do you love most about your job?
Job completion for customer reaction from survey - design - completion
What inspired you to start your own business?
Very driven to make a customer experience led bathroom company
Why should our clients choose you?
We are the stand out leading company of the south west. We care and take pride with what we do
What changes have you made to keep your customers safe from Covid-19?
Health and safety, space. Customer safety is key and we work hard on this
Bathrooms
- Design
- Install
- Supply
- Showroom
Kitchens
- Design
- Install
- Supply
- Showroom
Heating
- Gas works
- Boilers
- Radiators
