MNA Digital

Brian was professional and work was done with some heavy lifting from us both.I would like to mention that this was not a 1 man job as it would have been impossible lifting this Italian suite on his own. My views that is also a health and safety risk.It took Brian well over 1 and a half hours to complete but the work carried out was exceptional. More...

Reviewed on Google Maps

This is the best Company to deal with the service is first class & try them, before you go any where else., Richard you are so kind & also know what you do best for Customers and very nice experience thank you very much First Class Service

Reviewed on Google Maps

Reviewed on Google Maps

Very professional and courteous. Fixed the problems swiftly.Happy to have him back anytime

Reviewed on Google Maps

I booked an inspection appointment with Emmiera Group a month ago and arranged to take a day off work specifically for this appointment. On the day of the inspection, I received a cancellation email with no prior notice. This caused significant inconvenience and disruption to my schedule.I respect that unexpected issues can arise, but cancelling on the day of the appointment without proper notice is unacceptable. The way this was handled shows a lack of respect for people’s time and work commitments. very poor service. More...

Reviewed on Google Maps

Had an issue with a unit from Oak furniture land & a technician was sent to resolve the issue. On his arrival he took his shoes off which my wife thanked him for as we have just had expensive carpets fitted. He looked at the issue & told my wife he could sort it. He then went to go to his van put his shoes on in the house & trampled mud all over the carpet his comment was it will come off. He came in with some spray & sprayed the top of the unit, the smell was breath taking. He said it was done. I looked & it wasn’t any better than before he had done anything. He said that’s how it is & that’s what you get with real wood. We have 3 other pieces of the same range & they are perfect. He said that’s how it is I said it I sent photos to oak furniture land he just said is he a cabinet maker I am. He then left. From my experience if you are told that this company are coming out to repair your furniture dont agree to having them as they just want to be in.& out & do nothing but mess your carpets up & talk to you as though your comments opinions dont matter a disgrace More...

Reviewed on Google Maps

Great place with friendly atmosphere and advice on all aspects of biker gear and bikes definitely worth a look 👌

Reviewed on Google Maps

Reviewed on Google Maps

Reviewed on Google Maps

Matthew arrived and knew exactly what he was doing. 20 minutes later, my sofa was repaired. Many thanks, Matthew

Reviewed on Google Maps

Extremely disappointing! . During my initial telephone conversation, I was assured that they would send someone with the appropriate expertise for the issue I had with my TV bed —which did not happen, a nice man came but he was not an electrician despite stating that is was an electrical tv bed. I was also told that if the issue could not be fixed, I would receive a quote for the repair. This is not reflected in the letter that I received, nor is it what the man stated during his visit, which concluded less than an hour after his visit. They basically said in the letter we can’t help any further because we don’t have the part.Don’t fall for the £86 call out - it felt like to me that unless the item is fully labelled and the answer is ‘google able’ they just check out and bank the £86. This is not the service that was promised.I am very dissatisfied with this experience and will not be using them or recommending them. More...

Reviewed on Google Maps

Great communication, super service and turned up when they said they wouldZero complaints5 star feedbackBrilliant thank you 🥰

Reviewed on Google Maps

We bought a Nectar mattress in June 2022 for £679, after a discount of £339. Because it was quite an expensive purchase, we expected a high‑quality mattress. However, within the first year—still inside the return period—the mattress started to settle unevenly. We followed all the instructions, including rotating it every 15 days, but the problem continued. We contacted customer service to return it. Instead of helping us, they persuaded us to keep it by offering a discount and a “lifetime warranty,” saying the mattress just needed more time to settle. Unfortunately, we trusted them and withdrew our return request. That was a big mistake. After another eight months, the mattress was still uneven. We contacted Nectar again, and they arranged an inspection by Emmiera Group Ltd. The engineer arrived with two 100g weights and a piece of string to test the mattress. We were shocked—how can 100g represent a real person who weighs over 50kg? Unsurprisingly, the engineer reported that “nothing is wrong” and that the mattress was “still settling,” even after 2.5 years. Emmiera Group Ltd claim to be independent, but they clearly work for Nectar. Their assessments always favour Nectar. Six months later, we requested another inspection because the mattress had become even worse. The same company came with the same equipment and gave the same conclusion. I even asked the engineer to stand on both sides of the mattress. On the good side, he could stand easily. On the dipped side, he struggled to keep his balance. I pointed this out, and he admitted he understood, but said his equipment and training required him to say the mattress was fine. Nectar still refused to replace it. It has now been four and a half years, and the mattress is still “settling,” according to them. In reality, it is extremely uneven and uncomfortable. To customers: Please be careful when buying a mattress from Nectar. They will sell you a poor‑quality product and then make it very difficult to return it. Emmiera Group Ltd are not truly independent—they always side with Nectar. If you decide to return your mattress, do it immediately and do not let them talk you out of it. If Nectar finally resolves my issue by replacing or refunding the mattress, I will update this review. If not, it shows they do not care about their customers. In my experience, it feels like a trap. More...

Reviewed on Google Maps

Reviewed on Google Maps

The Emmiera Group provided us with timely updates regarding when a technician would be able to visit our home. The five hour initial time-slot is a bit restrictive for some customers and a narrower band would be better, notwithstanding the unpredictability of the technicians workload. The technician, Ben, gave us advance notice of his arrival and after identifying himself and explains what he was going to do he immediately got on with his task. Although he attempted to resolve the problem he was unable to do so. He then explained that he would submit a report of his findings and the possible outcomes to resolve the problem. Ben was very friendly, easy to communicate with and professional in the way he went about his business. From our experience of Emmeria, through Ben, we have no hesitation in recommending their services. More...

Reviewed on Google Maps

Timely friendly service as always, thank you Simon for your help x

Reviewed on Google Maps

Quick, polite and efficient. Got the job done.

Reviewed on Google Maps

The man who came was very blunt, rude and dismissing everything I was saying, he was done in 20 mins and then wrote back to Dunelm saying “no fault” which is absolutely crazy I was pointing out all the faults to him, he had the attitude he just wanted to get out of there

Reviewed on Google Maps

Had the most amazing visit from Steven at the Emmiera group, contact before visit was excellent with ETA and Steven was amazing thankyou so much

Reviewed on Google Maps

Deplorable service. Had chair 5 months and still not repaired.

Reviewed on Google Maps

We ordered a sofa bed mid November delivery 5 Dec for a stay over at Christmas. Delivery delayed till 18 Dec by supplier. 18 Dec deliverers unable to assemble sofabed . 1st available date for Emmiera 5 Jan. On 5th Jan, Dave arrived at 9am cheerful and optimistic. Half an hour later sofa bed assembled, demonstrated by Dave and by us. Emmiera work excellent Thank you. More...

Reviewed on Google Maps

Amazing service today from Daniel thankyou so much

Reviewed on Google Maps

Amazing work repairing scorch marks on our dining table. Friendly and effecting service, thanks!

Reviewed on Google Maps

Brandon came today and did a great job on our sofas. What a lovely man, friendly and very amiable. Great service thank you Brandon Great job

Reviewed on Google Maps

Great service. None of the bike garages in Bristol knew what was wrong so I took it all the way to Shrewsbury on the basis of recommendations. Steve knew exactly what was wrong and fixed it for a fraction of the price I was expecting (but Im use to Bristol prices). Recommended More...

Reviewed on Google Maps

Great service, sorted in a few hours. My samsung flip 6 screen broke, and they fixed it. Polite and friendly staff. Thanks

Reviewed on Google Maps

Reviewed on Google Maps

The technician came on time, was polite, friendly and did an excellent job.

Reviewed on Google Maps

David who came to rectify the fault was very knowledgeable and pleasant a credit to your Company

Reviewed on Google Maps

Having reviewed the photos of my chair issue Head office persuaded me to pay £84 upfront for a technician to come and look at and hopefully fix the chair. He arrived having not seen any photos and told me straight away that it was a three hour job and he therefore couldn’t do it. He left after 5 mins and said I would need to pay more for a further longer visit. There was never any chance he could have fixed it on this visit. This felt like a scam and head office refused to refund me even though they hadn’t shared the info about the problem with the technician, I paid £84 for a 5 minute visit the fixed nothing. I do not recommend this company. The technicians may be good but the booking system felt like a scam. More...

Reviewed on Google Maps

The service I received was excellent from when the date was arranged. The job was done in good time and didn't leave any mess. The job was moving the front feet on the 3 seater seetee as they hung over at the side. More...

Reviewed on Google Maps

Just a first class fitter/engineer, and wasted no time at all, a first class job so now very happy and thank you.Pip.

Reviewed on Google Maps

Both couches needed padding on one of each arm. The engineer got to work and had them finished in 1 and 1/2 hours. Made no mess and I'm happy with the results. Hopefully that will be the last I see of this very helpful person..thank you More...

Reviewed on Google Maps

We had a media wall fire fitted a few days ago.to say we’re pleased is a understatement.brilliant.shop owners very helpful and fitters,plasterer very nice and helpful. i would highly recommend this establishment.thanks again More...

Reviewed on Google Maps

Time wasters. Sent me a technician to tell me that the fault of the bed is some screws that need tightening and he refused to do them because the bed was assembled by me. Wrote down that he done 40 min work when he just took a few pictures and left after 2 min I have proof of all this on the doorbell camera. Avoid! More...

Reviewed on Google Maps

Really pleased with the service received. Arrived when promised, I felt listened to (on an intermittent issue) and the engineer got to work successfully fixing the issue straight away. Advice was also provided on the upkeep of the sofa. Faultless More...

Reviewed on Google Maps

I booked these people (and paid in advance) to remove and re-assemble the head rest on a sofa which would not go through the door during my move to a new property; so it is temporarily stored in the garage. As the service does not include assistance in taking the sofa back into the house (after which it would be reassembled), I had to employ manpower (30 minutes drive away), to help me do this. I was given a time slot of 0800-1300. On the due date at 08.53 I received a text to say the technician was injured and there would be a no show. I asked for a discount to compensate for lack of service, zero notice, and the fact I was out of pocket for the hire of labour, and will be again. This is not a situation created by me. I was given a follow-up date of 16th January - 30 days away!! In the event of a cancellation I am to be considered for a new improved date. Explaining the situation I was advised by their "Customer Services" Representative "we have done everything we can do". No! Everything SHOULD include recognition of inconvenience caused to the customer, acceptance I am out of pocket, recognition I have to rehire, and compensation in form of a discount for a compromised service. I have to believe the reason for call off is genuine but this is irrelevant. Having my request for a discount rejected, I advised I would give a factual and appropriate online testimonial based on experience. This made no difference. So here it is: To treat customers in this way during non-service delivery is entirely disrespectful. Their problem has become mine. In terms of a request for a discount the fact their Technician is unavailable and reason for postponement is also irrelevant. It is on a par with the price of fish in Kilmarnock. If the customer is important, if customer service is paramount, if Emmiera is customer centric, and the reason for postponement is not due to customer negligence, some attempt at compensation should be offered and not cooly rejected. Make your own mind up whether you consider their response appropriate, whether you will feel of value and important to them, and ultimately whether you wish to employ these people. More...

Reviewed on Google Maps

Reviewed on Google Maps

Be warned, they don't tell you about the £85 call-out fee until you've booked. Also, the website is a tad long-winded and the 'Choose File' section didn't allow JPEGs for some reason. Very quick to take your order (I received a text and e-mail confirmation and, soon after, a call within 2mins). I then told the lady on the phone that I can't proceed due to the hidden and excessive call-out fee, to which she simply replied, "Oh ok then.. no probs" and that was the end of the call. That response, albeit polite, was as if this either happens all the time or they can't justify/explain or offer you alternative solutions etc. This is not a reflection of the lady who called but the management who implement these policies. The call-out is both time-consuming and costly to both parties. I'd suggest doing a video-call to completely ascertain the issue(s), noting sizes, model numbers etc so all's correct and then provide a qualitative/detailed quote on the spot. I'd pay a call-out for something more urgent like a locksmith or plumbing but to re-stuff a sofa, £85 is simply not acceptable. More...

Reviewed on Google Maps

Unfortunately our sofa leg broke on the run up to Christmas. Harry C visited us and repaired the sofa. Harry was professional, put a work sheet down to capture dust, even took his shoes off entering our home. Great service 👏 👍

Reviewed on Google Maps

Very helpful staff members, thank you

Reviewed on Google Maps

Excellent service; I was kept informed of the technician’s arrival and he made an excellent job of rectifying the issue I had with my coffee table. Many thanks to Lloyd.

Reviewed on Google Maps

Was kept informed of action to be taken after complaint about suite. Connor came as per communication & completed job satisfactorily. Thank you.

Reviewed on Google Maps

I had the pleasure of dealing with a guy called Billy in the London area. I was sceptical as to whether he would be independent regarding my issue with a certain sofa company. He was such a professional. He listened and noted my concerns. He was thorough and offered repairs. He took a lot of photos. He promised an accurate report within a couple of days. He made a stressful time less stressful and put me at ease. Due to his honesty and expediency, the matter has been resolved to my satisfaction in just over 4 weeks. I can't thank him enough. More...

Reviewed on Google Maps

Lee the Emmiera engineer, phoned and hour before his arrival time to ensure things were still okay. He arrived on time. Smartly presented, he listened to my analysis of the problem, checked agreed and put the solution in place. I was delighted with the service.

Reviewed on Google Maps