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483 customer reviews
sylvia R
If it gave the option I would have given this group ZERO. Twice in the last six weeks I have taken two days off work to be at home for them to inspect our new mattress and in both days I have received an email and a text the day before at 3. 30pm the day before to say due to staff shortages they won’t make the appointment. Twice they have done this to me. I’m raging, they have had weeks of notice. Not good customer service at all. More...
Reviewed on Google Maps
Oscar _Mun
Initially I was to put a one star review because the technician was very welcoming even though there was nothing he was able to do. However, after reading another review below this I wish I could put 0 stars because I had the exact same experience as David P.DFS forwarded me this company to repair the snapped headrest support. Initially I just wanted to buy the part individually and try to repair it myself but when I called the support team and gave them the part number, they said that they aren't able to sell individual parts. Instead they insisted that a technician had to come out and have a look at the damage even though it was completely obvious what had happened from the pictures.So I pay the £84 fee for a technician to come have a look and I say to him that DFS gave me a part number for this particular part do you need it? He said that it would be very useful and as he left said that they would get back to me about the next time they would come to fit it.I receive an email two-three hours later saying that unfortunately they aren't able to source the part. They then say below it that if were able to source the part they can fit it for an additional £120 + VAT. When I called the company, they had said that fitting was included in the price and that they would just quote us the part price by itself. In addition, DFS was the one that gave us your company so how can you now ask us to look for ANOTHER company to find this part.So essentially, I paid Emmiera Group Ltd £84 to come look at a broken hinge that they knew couldn't be fixed because I had gave them the part number which needed replacing AND they already had an experience like this 3 months ago!Although it is a lesson learnt, please read reviews before using a company. There might be someone before you that tried the exact same thing who posted about their unbelievable experience on there. More...
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Sarah Thomson
Communication was excellent from admin and the guys who done the repair were professional, courteous and respectful. Left their shoes at the door without me needing to even say anything! Absolutely brilliant from start to finish.Thank you!! More...
Reviewed on Google Maps
Don Eth
Extremely Disappointed with Insurance ServiceI purchased insurance for my bed, specifically to cover issues like "Bending and breakage of metal components," which is exactly what happened. However, when I filed a claim, I was informed that the issue had been noted during the manufacturer's warranty period and that it was their responsibility to resolve it. This was never communicated to me by the manufacturer, and I was left unaware of any such pre-existing issue.It's frustrating that the insurance service dismissed my claim based on circumstances I was not made aware of by the manufacturer. I am extremely disappointed with this service and find it useless. I will be contacting customer support to request a refund for the insurance. I definitely do not recommend this service if you are looking for reliable coverage and professional handling of claims. More...
Reviewed on Google Maps
Tomo97
Absolutely fantastic service. Fantastic mattress. Price was great but the best thing was knowledge of the owner! Something money can’t buy! Perfect! Thankyou very much 👍
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Jill Nettleton
If I could give a lesser review I would . Received am email asking why I had refused a repair and this was how they informed part couldn't be found . When chasing refund had to phone back twice as didn't happen, customer service disgusting was very curt and rude. More...
Reviewed on Google Maps
John Bishop
I won’t identify the retailer because, ultimately, they did everything they reasonably could to investigate what had happened and resolve it. My criticism is directed entirely at Emmiera.The retailer instructed Emmiera to repair a small fault on a piece of furniture. Emmiera cancelled the first appointment at short notice before eventually attending.During the visit, the engineer explained that the damage could not be repaired because of the way the furniture had been constructed. He told me he would report that back to the retailer.I therefore expected to hear from the retailer about replacing the item or some other solution.Instead, I was told the repair had been completed.That wasn’t simply a case of somebody ticking the wrong box.When I questioned it, I was provided with a detailed report explaining how the repair had supposedly been carried out and confirming that the mechanism had been adjusted and tested. I was also sent a video presented as evidence that the repair had been completed.The problem was that I knew none of that had happened. The video wasn’t even of the damaged part of the furniture. It showed the opposite side of the cabinet.Only because I challenged the report and was able to demonstrate that the video was of the wrong doors did the truth begin to emerge.Following an investigation, Emmiera accepted that the report did not accurately reflect what had happened during the visit and that the wrong video had been submitted to my retailer.Think about that for a moment.Had I simply accepted what I was told, the matter would have been closed as a successful repair.My complaint to Emmiera was no better. Rather than explaining how such a report came to exist or responding to the concerns I had raised, they repeatedly acknowledged my complaint while never actually answering it. The only reason I know the outcome of their investigation is because the retailer forwarded it to me. Emmiera themselves never did.Their conclusion was that they would retrain the engineer.That entirely misses the point.The issue isn’t simply that a repair failed. Repairs fail.The issue is that a customer was told one thing in their home and a detailed report saying something completely different was then submitted to the retailer. That report was sufficiently persuasive that the retailer initially believed the repair had been completed.That is a profound failure of integrity.I was fortunate. I noticed the discrepancies, challenged them and persisted until the retailer carried out a proper investigation. I cannot help wondering how many customers would simply have accepted what they were told.Based on my experience, I would not trust Emmiera in my home again. More...
Reviewed on Google Maps
Sam
Had a log burner fitted from these and really pleased. Good products, great fitters and also works very well. Definitely worth checking these out if you need a log burner, normal fire or even a surround. Thanks.Just to say, we had these 3 years later after we moved to fit us a new fire built into a media wall. Yet again, arrived on time, work is top class and looks and works great. I cant recommend these enough, well worth it. Thanks again for the second time. Btw ignore the lights hanging down as they are coming back to complete after ive painted, had my flooring and they will also fit my skirting. Also the lights can change to all different colours and fire has multi functions which is great. All Brilliant More...
Reviewed on Google Maps
Jonathan Askew
Went with a friend to look at bikes to buy for a birthday gift, staff downstairs seemed very uninterested and even bored, made it a bit hard work for us. Went upstairs and bought a jacket, complete opposite, man was helpful and friendly and seemed to know what he was on about. More...
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John Osmond
They cant give you availability until the take payment. You pay and find you have to wait a month. Then they give you a five hour window. After 7 hours you phone to ask where they are and they say the engineer tried to knock on the door and call you but you were at home all day and there are no missed calls. The appointment is then booked for a month after that. Lets see if the next appointment happens (I paid upfront) More...
Reviewed on Google Maps
Christina Moreno Lamin
Reviewed on Google Maps
Jillian Archer
Had a suite delivered by oak Furnitureland, delivery guys were less than careful with our new suite and scuffed all 3 pieces. Great guy from Emmiera came out and did the repairs. Very efficient and did a really good job. Very polite and on time, respectful and got on with the job. *****Pity it had to be repaired though in the first place due to a rough handed delivery. More...
Reviewed on Google Maps
Samuel Wilson
Technician came and then left stating there was no parking available despite multiple pay and display options around where I live. Waited multiple weeks for this appointment. Did not ring door bell to ask us where they can park, only called despite me saying that I was at work and a friend is at the property to aid with them to sort it out. Terrible company and customer service, did not even apologise for the experience I’ve just had. Just said that technician could not leave his vehicle unattended. Avoid this company long wait for no benefitDespite the owner saying there is no where nearby, every other company who uses tools such as plumbers, builders, carpenters, electricians have all managed that little bit further distance. Again terrible excuse to not do the work. More...
Reviewed on Google Maps
Aiden Sharp
If I could give no stars I would. 2 appointments arranged to view damaged bed and both cancelled due to technician issues. Now waiting for third appointment. Do these people think we have nothing better to do than waiting around all day for imaginary appointments? More...
Reviewed on Google Maps
Macram Abdulrahim
Here’s a clear, friendly version you can use ✨Review: Table repair serviceI’m very happy with the work done on my table. I think he said his name was Harry, the technician, was professional, polite and arrived exactly on time. He carefully assessed the damage, explained clearly what needed doing and fixed it neatly and strongly. He also tidied everything up afterwards. My table now looks and works as good as new — excellent quality work. I would definitely recommend Harry and this service to anyone needing furniture repairs. More...
Reviewed on Google Maps
Sebahattin MUTLU
STAY AWAY FROM THIS COMPANY.....My wife and I bought a handmade Vispring Woolcombe model mattress from John Lewis store in 2019, paying a very high price and trusting the 30-year warranty. After seven years Last week, a technical staff from the furniture repair company Emmiera group ltd that Vispring has a contract with, checked the bed technically. Either this technical staff does not understand this business or he was on the side of Vispring.Because he managed to reduce the depressions in our bed, which we measured as 8cm, to 3cm, and he reported that the bed was very healthy, ignoring the lump in the middle of the bed, the collapses and the slope on the side where me and my wife slept.They should have made a seat belt to avoid falling off the bed because of the lump formed in the middle of the bed, the depressions at the edges and the slope.Note: We used the bed in accordance with the instructions and I added a photo of Emmiera Group's report stating that the mattress base is suitable. More...
Reviewed on Google Maps
Paul Wagstaff
Always a great experience and friendly place to visit. Always willing to help if you have a problem with your bike 😀
Reviewed on Google Maps
Jason Haines
Reviewed on Google Maps
Linda Cooper
Carlos your technician was very polite and respectful of my property. The repair to my dresser has now covered the damage caused in transit.
Reviewed on Google Maps
Angela
Excellent service. I was kept informed as to when & what time the technician would arrive. Matt,the technician who repaired the power point on our sofa was very friendly & polite.
Reviewed on Google Maps
Muhammad umair Iqbal
Some how the company can test for broken or damaged springs without opening the mattress. Using a level on a bed seems to work for them to wiggle out any claims made.
Reviewed on Google Maps
Paul Wammer
Excellent service. Amazing updates on appointment time the day before the appointment, and great customer care when arranging the appointment in the first place. The appointment was great. He turned up and put shoe covers on to protect our carpet, I always find this a great indicator of someone that take care and pride in the service.The knowledge he showed on how sofas are designed and made was first class, and really made the options available to us clear. Really nice bloke and had a good chat with him and really hope he will be doing the work to repair the sofa.Highly recommended service 👍 More...
Reviewed on Google Maps
Rosie Broomfield
Can only book Tuesday to Thursday appointments. Will only tell you after 6:30pm the night before what time they are turning up. Not worker friendly, most people have to book time off in advance… Got a text and email that someone would be round between 7:30-9.19 am , sat waiting, 9 o’clock hits, no one turned up. Check my emails, to see they had emailed @7am to say they are cancelling the appointment and someone will call shortly. Morning wasted and work has been disrupted, and no one had called to re book. They could send me a text the night before but fail to send one when they cancelled the appointment. All of this for a 5 minute look at a broken bed frame that I could send them pictures and videos of and not waste my time. Wouldn’t use this company if I actually had a choice. More...
Reviewed on Google Maps
Anita S
Be wary, customer services replied that spot cleans of the riser recliner would be part of the paid for 'service' but the engineer corrected me on his visit that this is an additional charge to be completed later (£200 + VAT). Maybe I was being too optimistic and misheard the sales person when I made the booking. The riser recliner chair repair was quoted at £440 + VAT. I questioned the addition of VAT via a few email exchanges, and initially was told this is part of the fee, then it's in addition and I still have to reply back the third time to say this item should be VAT exempt and sent them a link to the government website confirming this. Only then was I told VAT wouldn't be charged. I mean, how many able-bodied people would have a RISER recliner in their home that is clearly for an elderly person. Given sales staff were told beforehand that mum is bedbound and reliant on two carers and a hoist and so please don't book a visit before 10am as she is washed in bed then (The engineer still came early but the carers kindly came at 8am to bypass this).Please ensure you question the VAT addition on your invoices from this company. More...
Reviewed on Google Maps
Jade Robinson
Im going to be "that person" but if I could leave negative stars I would!!The mobile technicians are unprofessional, rude and apply very little workmanship! We took out a guardsman policy against a sofa purchased from oak furniture land. We have activated the policy on only 2 occasions. The first the technician left the job half finished but we never saw them again.The second time was to only assess the work that needed to be done. The man who came was in and out in 2mins and said very little to me (a blessing in disguise.....) a few weeks later I got an email saying that they would not be coming round to complete any work to my sofa as it has been reported as "mistreated"Several weeks of back and forth email confirming I am who I say I am and giving my inner leg measurements (you know what I mean) they offer to send round another technician for a second opinion. This is where it all went wrong.The man showed up half an hour early with no prewarning then offered to rearrange the appointment as i wasnt home but only 5 mins away...."its only half an hour, whats half an hour" he said to my 17yr old autistic son.I arrived home, my son had let him in so he was in my living room. I said hello, sorry about that. I was ignored. He then proceeded to tell me that my sofa was filthy, stained and in an appalling state!! This is when I asked him to leave my home. He called me rude and angry. We exchanged our opinions on the matter before he told me that he was officially voiding my policy personally!!I have never been spoken to in my own home so badly! As soon as he left i called my husband and burst into tears. My husband called the company and spoke to a lady who was very apologetic and sympathetic and explained to him what the next steps would be in regards to opening an officially compliant!Im writing this review for no other reason than the hope that noone else has to put up with this man being so vile and unprofessional. More...
Reviewed on Google Maps
Ty Dyson
Great staff and all ways we'll come you when you go brilliant
Reviewed on Google Maps
Janice MCAULAY
The technician arrived on time and got the jobs done with no problems at all . He was professional , efficient and tidy . Very pleased .
Reviewed on Google Maps
Sade Allen
I had serious water damage on my phone he did a good job fixing it for a good price I recommend coming here!!!
Reviewed on Google Maps
Mar Jolijn
Erg klantvriendelijk en behulpzaam. Steve en zijn maintenance team hielpen me toen ik op vakantie met mijn Kawasaki gestrand was. Zeker aan te raden.
Reviewed on Google Maps
Demi dale
Reviewed on Google Maps
Hf Un
unprofessional There was a strong chemical smell on the mattress and the technician told the retailer it’s not a manufacturing fault how come?
Reviewed on Google Maps
John Sutton
I was advised of a 2 hour slot the day before the appointment.Engineer rang when he was 20 minutes away.Assessed the problem with my chair very quicly and repaired it. Engineer was friendly and knowledgeable and finished within the hour.Ajob well done More...
Reviewed on Google Maps
Johnny B
The guy came to do what he needed to do was done within ten minutes, he also answered a few questions i asked and also showed me where i needed to look. Over all 10/10 service
Reviewed on Google Maps
Paul Henderson
Nice place to buy a new phone or repair one, also you can collect items from on-line shopping like wish com, friendly service too.
Reviewed on Google Maps
Calum Ben
Technician phoned 30mins beforehand to advise his arrival time. On arrival, on time, he identified himself, explained the reasons for his visit and undertook his tasks very efficiently. He was careful, tidy and careful not to cause any mess. He was polite and respectful. More...
Reviewed on Google Maps
Amanda Latham
Had a technician out cause I’ve got damage to the corner of my table and the bottom has gone rusty .The technician said the damage was due to someone turning the ceramic table on its side ( it’s a very heavy table and have trouble to even try and move it ). We had a work man in to fix a cupboard the technician said he had done it ,he only had a screwdriver on him .When buying the table I felt pressured into taking accidental policy out cause it covers everything.This is not the case cause they are saying in so many words tough we are not doing anything about it.The only reason I was able to buy this table was because my son passed away suddenly and left some money.I await your reply More...
Reviewed on Google Maps
frank shea
Reviewed on Google Maps
Paul Campbell
Reviewed on Google Maps
Laura
Fabric loose on sofa.. told to took it in after every useMark on sofa.. used a steam cleaner, dodnt completely remove, told thats the best he can doSofa slightly dips. . told that it doesntBooked appointment.. called 2 hours into slot to be told they arent coming, took 2 weeks for them to rearrange More...
Reviewed on Google Maps
John Colin
Had Gem fit a carpet. So easy to order at the rugeley branch. We had a wonderful friendly fitter called matt. Very professional and did a great job. We would definitely recommend this company. More...
Reviewed on Google Maps
Ian Titler
Friendly and helpful dealer.
Reviewed on Google Maps
John Ditchburn
From requesting information of the problem, listening, discussing and arranging required parts to be delivered and booking the technicians visits, Emmiera could not have more professional. All the personal involved took time to explain, what is and what has been done with a very pleasant manner. Booking visits very easy and convenient and time slots given day before were kept. Very pleased with the whole company, can't say the same about SCS whose staff had STAPLED through the electric cable of the brand-new sofa causing the 'recliner' to fail in the first place.Job Ref: 2787811(Job Ref: S0070-1000440184-SRQ00019093) More...
Reviewed on Google Maps
P Kaur
Really great service and consistently helpful. I got in touch on behalf of my sister-in-law when her phone screen stopped working the day before she was due to go on holiday, and the gentleman sorted it out so quickly for her. The turnaround was brilliant, and he was very understanding of the urgency.I’ve used their services before as well, a few years ago for my father-in-law’s phone, and had a really positive experience then too. It’s great to see the same reliable and friendly customer service years later. Would definitely recommend. More...
Reviewed on Google Maps
Neeta Sangha
My screen had completely gone and I was due to go on holiday the next day. My sister in law called on my behalf, explaining the situation. Dropped the phone off at 2pm and got it back fully fixed by 4pm!! The staff that served me was wonderful, I was reasonably charged and he even gave me a phone case to prevent further accidents. I will definitely be coming back here, if any other/ family phone issues. More...
Reviewed on Google Maps
Sylvie Turtlebaker
Reviewed on Google Maps
Kevin Johnson
Just had one of your guys around on behalf of Bensons for beds and wouldn't have them back again ! NEVER EVER AGAIN!
Reviewed on Google Maps
sas sas
12.32-3,32.....nothing, phoned emmiera...10mins no answer ,phoned HSL.....they called emmiera for 10 mins no answer, why should they trust a company they cant contact . Get a refund from hsl and spend money somewhere else on a company you can trust More...
Reviewed on Google Maps
Barrie Mills
I am very pleased with the work he did on my sofa thank you.
Reviewed on Google Maps
Adrian Rogers
Great team. Sales, service and parts.
Reviewed on Google Maps
Hilary Parker
We would recommend Emmiera it was easy to book repair online had to wait 3 weeks for the next available appointment, once booked was kept up to date with arrival of technician, the problem was quickly identified and sorted job well done Thanks.
Reviewed on Google Maps
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