MNA Digital

I am very pleased with the work he did on my sofa thank you.

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Great team. Sales, service and parts.

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We would recommend Emmiera it was easy to book repair online had to wait 3 weeks for the next available appointment, once booked was kept up to date with arrival of technician, the problem was quickly identified and sorted job well done Thanks.

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The "inspector" had a shocking attitude, made me feel uncomfortable in my own home. His outcome was that my sofa only required new covers, he even scoffed that most companies would not see it as an issue, he went on to state that he would be back in a couple of weeks to fit new covers. I shortly received an email directly from them stating that they would be sending the new covers to my home without my agreement (clearly no report sent to Oak Furniture Land), this act would fall under solicited goods. The sofa was clearly faulty, this was later agreed by Oak Furniture Land who have since collected the faulty goods and issued me with a full refund. I would never allow another employee of this company into my home, their representative was rude, condescending and extremely unprofessional! Bunch of bullish cowboys. More...

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So after having to rebook the appointment 3 times as it seems they are unable to read a message. They agreed to come at 12:30 or later, the inspector then turned up at 12:10 ! He was in the house for less than 5 minutes and agreed there was a fault with the mattress. I then got a email from costco today saying they had found no manufacturing faults and wouldn't be replacing it. This is not what I was told by the inspector, these guys do nothing but lie and he clearly turned up early in hope that he wouldn't get a answer, the same as other reviews have said. If your asked to have this lot come out for a inspection, refuse it and have another reliable company come out instead. More...

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Good service sorted in an hour

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We had new seat and back interior fitted to a Reclining Chair, the service from start to finish was seamless, and very efficient. The communication from Emmiera is brilliant the Technician updated me the night before the appt with a shorter eta and to his word he was on time.He was friendly and worked in a very tidy and efficient way and the finished result was absolutely first class, the Chair feels like new. More...

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Very good staff good selection of bikes

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Went to the showroom looking for a media wall and instantly decided to have one. They worked around me for dates which was amazing. The day came for fitting and it was so smooth. Two of the most friendliest chaps who couldn't do enough for us. Made sure how they was fitting the wall was what we wanted.Talked us through the stages and demonstrated the fire and lights.Nothing was too much troubleI had an imagine in my head of the wall I wanted and I got exactly thatHighly recommend More...

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Terrible service and terrible customer service. Ordered new sofas , took 3 months to build and get delivered . Finally got delivered and they were missing integral components which meant they were bowed inwards . So another 2 months of not being able to use them and all they could muster up was a piece of wood under each sofa to temporarily fix it and allow us to sit on them carefully , and now we are waiting another 10 weeks until the parts are delivered and fitted . On top of this when we first used the sofa unknowing they were broken the recliner has scratched up our laminate flooring . Never would use again . More...

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Dishonest mattress technician, Matt, who claimed that we somehow messed up our own £1000+ mattress we've paid insurance for. Clearly motivated to invalidate customer claims, as he immediately started pointing in that direction before reviewing. I will never buy from dreams again, nor will I trust Emmiera. Be careful. More...

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Reviewed on Google Maps

The technicin was on time, and efficiently made the repair with no fuss.

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The technician ( Mark) was very professional, polite and went above and beyond what was expected to rectify the problem.

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Feel absolutely ripped off. Paid the £84 inspection fee clearly depicting what the issue was before the inspection. I also sent a picture of the bed frame that was damaged to only have the inspector turn up to the house for less than 10 minutes to say they couldn't fix it. They mentioned they will try contact the manufacturer to obtain the part that is needed however they made no attempt of doing this. It would of been much better to mention via the initial phone call that absolutely no assistance could be provided rather than misleading people with the prospect of helping and leaving you no better off than you started with £84 less... More...

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Took 9 wks to do a repair on two cushions.Wooden floor ended up with loads of scratches.Would not recommend this Company.

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Very helpful and friendly and down to earth. Thanks guys!

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Emmiera came to fix a triple wardrobe which had collapsed after assembly, the technician partly fixed the collapsing issue. Unfortunately the shelves had been reattached unevenly, and one of the shelves has now been cracked due to a screw being inserted incorrectly during the repair. In addition, I was advised that an additional L bracket is required to properly support the shelving, but this was not fitted as the technician did not have the part available. More...

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I had the pleasure of dealing with Tom from Emmiera Group, and it’s rare you come across someone who actually delivers on both professionalism and genuine care. From the first interaction, he was sharp, switched on, and clearly knew his stuff inside out.What stood out most was how proactive he was. He didn’t just react to queries; he stayed one step ahead the whole time, making the process feel smooth and properly managed. You get the sense he takes real ownership of what he’s doing, which is something a lot of people claim but very few actually follow through on.Communication was spot on. Clear, timely, and to the point. No chasing, no confusion, no unnecessary back-and-forth. Just efficient, reliable service from start to finish.If you’re dealing with Emmiera Group, Tom is exactly the kind of person you want handling things. Solid, dependable, and genuinely good at what he does. More...

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The twol men that came to fix chair were very good did excellent job and service to fixed chair colin

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I bought a sofa from DFS c4 years ago, and a metal part of the headrest recliner mechanism has sheared off. I contacted DFS, who just told me I was out of warranty and put me in touch with this company. I was sceptical about this being fixable, but I contacted them anyway. They asked for photos and a description of the problem, which I sent. A few minutes later, I got an automated reply saying they would come out to fix it, and it's an £84, non-refundable call-out charge. So i called them and said, have you seen this problem before? Has anyone even looked at the photo? Can i get any reassurance that this is something you might be able to fix? etc. And the lady i spoke to told me i was being very unfair, and of course she'd looked at the photo, and they fix most jobs they go to, and did i still want the engineer to visit.The engineer turned up first thing this morning. Looked at this metal part, that has sheared away and got his phone out and started taking pictures of it within 30 seconds of being in the house. Any chance of repairing it, i said. No chance, he said. I thought, this will be interesting, let’s see how long he's here for. So, i checked the time, and he was gone, literally in 5 minutes of walking in the house. Worst £84 i've ever spent!!It's sad when your gut instinct is correct on this kind of thing. I knew it probably couldn't be repaired; the engineer knew within 30 seconds that it couldn't be. But the person at the head office booking the appointments and reviewing the pictures and description was confident it could be. Even after i challenged that assumption.Just a bit of honesty would have been appreciated here. There is no way the person booking the appointment thought that my sofa would be fixed, but they've seen someone with a problem and an opportunity to make some easy money.The moral of my story is, trust your gut with these people and don't expect any honest advice from them. They are all about just booking the appointments and taking the £84... More...

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When buying clothing etc staff were very helpful upstairs, sadly when I spoke with downstairs to arrange some tyres for my bike the attitude seemed a bit 'can't be bothered' followed by 'take it or leave it' so I left it and went elsewhere.

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Harry helped me with my sofa and he was friendly and professional. I was really pleased with the service and he understood what I needed. I feel he went over and above what the store would do More...

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Excellent job completed today.Technician left the top of a chest of drawers looking better than when it was originally delivered. Thank you

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The company said I'd be contacted the night before with a time slot for the mattress inspection. I've never received that slot and had to call on the day and wait 20 minutes on the phone with a crap message just to be told the inspector will come between 1:30 and 5pm but could come earlier if he's got cancellations . ... What kind of service is this? A time slot should be smaller than that and should be accurate. This is a rubbish customer service. Then the inspector finally came... Touched the mattress, took two or 2 measurements... Placed himself on the mattress and took pictures of his feet and his hands.... And then said the mattress passed all the tests... As in there is no problem with it... Rubbish and useless.... More...

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Store has good selection of floorings. The carpet we chose was delivered on time and the fitter did an amazing job. Very pleased with service. Thanks.

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Came on time, very helpful and polite, solved the problems quickly, very happy with service I received.

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Jashira & Jack turned what was an awful day into something that was manageable, I required an emergency inspection due to circumstances unforeseen and out of my control and had to bring it forward a week, without hesitation this happened and Jack even waited outside until I turned up, I couldn't ask for a more genuine pair and so glad I was dealt with by them both, to the company, they are a credit to you, to the people that will have the pleasure of dealing with them, you are luck to have had them! Well done and from the bottom of my heart, thank you ☺️ More...

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Stephen looked after my serviced today. I was happy as he was respectful to my property. He fixed the warranty issue on the first visit. Thank you.

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Very well stocked, surprising amount of motorcycling accessories upstairs.

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I bought two sofas and a foot stool from SCS, the footstool arrived on 1st December with a broken plastic foot. The guys delivering the furniture noticed it and reported back and I followed it up with a call to SCS. SCS informed me that the parts came through Emmiera and they would source them. The plastic foot cost pennies to make but neither SCS or Emmiera had any in stock, apparently they had no room to keep them although the foot is less than 2" x 2". I was informed that the foot would have to come from the manufactures abroad and it would take 13 weeks. I asked for the component to be sent directly to me as I could fit it myself in 2 minutes. Despite my request the part was sent to Emmiera and they arranged to get it couriered to me. In all it took nearly 17 weeks to get the job sorted. I tried to speak to Emmiera on 4 separate occasions and got no answer, I asked SCS to get Emmiera to call me but I didn't receive a call. I saved them the cost of sending out a Technician but got no thanks for it. More...

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Highly satisfied with the service all work carried out prompt.

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Fabulous service and work done to a very high standard. Quick response to initial enquiry. Quotation Appointment arranged swiftly. Lots of helpful advice and options given.Work was carried out in the time agreed. Big shout out to Scott 🙌. Will upload final pics when painting completeThanks again guysLynn U - Sutton Coldfield More...

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Had an issue with a new couch from Roseland (a gap in the back frame causing a loud squeaky noise). Contacted them and they arranged a repair visit through Emmiera. Billy and Saeed came out to my home in East/Central London and were excellent from start to finish. They arrived on time, were friendly, respectful, and very professional. They quickly got to work, identified the issue, and fixed it efficiently.They came fully prepared with the right tools and clearly knew what they were doing. The couch is now completely fixed, feeling brand new.Really impressed with the service and how smoothly everything was handled. Big thanks to Billy and Saeed for their great work.5 stars all the way ⭐⭐⭐⭐⭐ (well earned) Thank you! More...

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Reviewed on Google Maps

Quick, efficient & professional - thanks for service.

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Replaced my screen, couple days later the screen was doing things like it had a mind of its own... I go back and he sees a tiny scratch on my screen protector which may I add was applied after I encountered the problem with the screen. Basically told me they ain't gonna fix it. so I may as well have used the 75 pound I paid and flushed it down the drain 😊 More...

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excellent service - had a chair drop grease or some sort of mechanical dirt onto the carpet , the shop sent out this company to see if they could remove the stain. They did manage , but also set expectations it maybe a problem. Very professional , kept informed all the way through the process, the chap that attended was excellent and professional - would recommend this company More...

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Absolutely delighted with the service provided.

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Had an issue with a piece from the Cotswolds Company and this company did a fantastic job of resolving. Good comms. The technician was very experienced who knew exactly what to do and to resolve.Would use again.

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I received outstanding, efficient, prompt and exceptionally polite and fast service to make a repair to a dining chair which was part of a large set of 10. Very happy and glad I bothered to insure my dining table set in the first place. Highly recommended. More...

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To the bloke who left the 1-star review: I will certainly say I am very proud of Honda Centre Shrewsbury for not letting you sit on my brand new Honda Africa Twin that I have worked a long time to buy! !! This is my dream bike and retirement present to myself!!! If you had a bit of common sense to ring the shop, they would have told you that I have been their new favorite customer for buying it!!! This is the second bike I have bought from Honda Centre Shrewsbury, and the staff have been amazing, looking after myself and my brother for the last 4 years. They have provided advice, sorted out biker-related niggles, and helped me get the most out of my bike!! I look forward to riding my new Africa Twin very soon for a lot of adventures. To the bloke again who left the 1-star review: If you snooze, you lose! PS photo of my new bike :) More...

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Really impressed it was only small mark but came did a really good job. No mark now. Thank you

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Great service and thanksforrepair to footstall

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Very happy with Repair

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