Securico Fire & Security

Anna called twice as promised and helped me with everything. She was professional and receptive to my concerns, making the process easier to navigate.

Reviewed on TrustPilot

Very good Can tell these guys know what they’re doing. Installation was tidy and the whole process was stress free.

Reviewed on TrustPilot

Very impressed with the work. Cameras fitted neatly and the app was set up on all our phones before they left.

Reviewed on TrustPilot

My experience was brilliant

Reviewed on TrustPilot

Aftercare is awful, they give a date to attend and simply dont turn up or they will call on the day day to say they cant make it. 5 months from the beginning of the issue its not resolved and you cant get a number to call. A very poor company that frankly dont care More...

Reviewed on TrustPilot

Very poor company who take up a huge amount of time and energy and dont deliver

Reviewed on Google Maps

Absolutely brilliant service from start to finish! This company really knows how to take care of their customers. The team was incredibly professional, and they made sure I understood everything clearly. It's so refreshing to encounter a business that goes the extra mile. I'd definitely recommend them! More...

Reviewed on TrustPilot

Came recommended by a friend and I can see why. Great service, friendly team, and everything works exactly as it should. Happy to recommend them myself now. More...

Reviewed on TrustPilot

Really easy company to deal with from the first phone call to the final setup. Communication was excellent and the whole process was straightforward.

Reviewed on TrustPilot

I appreciated how honest and straightforward the team was. They didn’t try to upsell anything unnecessary and recommended exactly what we needed for our property. Really trustworthy company.I’d recommend it to everyone. More...

Reviewed on TrustPilot

Great company! Customer service was on point, happy to help and answer any questions. Will look after you for any cctv needs or requirements. be sure to get in touch with them for any enquiries. More...

Reviewed on TrustPilot

Amazing service from start to finish. This has given me complete peace of mind. 24-hour support is available whenever needed, which is very reassuring. The engineer was highly professional and took the time to explain everything clearly and thoroughly. They really went above and beyond to demonstrate the level of support provided by Securico Fire & Security. I would highly recommend them 👌 More...

Reviewed on TrustPilot

Cowboy company that pull a price out of their pocket at random. They rip people off, are not compliant with anything they do and are just out to make a quick bit of money. Aftercare is non existent with no response to any issues, even when under warranty. I would genuinely avoid this company at all costs! More...

Reviewed on TrustPilot

quick to respond, could offer the service required. Thank you

The company is called securico cctv..the agent who helped with my query was called Ann.I had security cameras put up outside my property about 6 years ago and they have been superb at a very affordable price. Ann who I had the pleasure of speaking with today was very professional very helpful and very patient..all round a 1st class outfit. More...

Reviewed on TrustPilot

Speaking with the tech team was pleasantly spoken and very clear instructions on resolving the network issues.

Reviewed on TrustPilot

I am writing to provide feedback on my recent interaction with technical support. The agent, Ann demonstrated a high level of professionalism and technical competence throughout the engagement. She was able to quickly understand the issue and provided a clear, structured approach to resolving it. Her explanations were concise and easy to follow, which made the troubleshooting process efficient and effective. In addition, the Ann maintained a courteous and patient manner, ensuring that I felt supported at every stage of the interaction. She took ownership of the issue and remained engaged until it was fully resolved. Overall, this was an excellent customer service experience. Ann's combination of technical expertise, communication skills, and professionalism reflects very positively on your support team. More...

Reviewed on TrustPilot

Poor Service - Bought warranty last month, first time Ive needed support, Im 12 days in, no access to cameras, 16 emails deep, with no response now for 6 days, do they only have 1 in the service team? Provide me with a escalation email address ASAP. More...

Reviewed on TrustPilot

Is this company still in operation? I have tried contacting both the London and West Midlands offices by phone, but the calls were redirected to voicemail, and I was unable to leave a message as the voicemail was full. I also attempted to submit an enquiry via their website, but the submission was unsuccessful. Could anyone advise what might be happening? More...

Reviewed on TrustPilot

Resolved router connection problem by remote link. Reset iPhone link and downloaded latest software. Ann was very knowledgeable. Resolved all issues quickly. Very happy with the support service provided. More...

Reviewed on TrustPilot

I am a severe brain injury victim and I am not good with technology, but ann has the patience of a saint, she made me feel like it wasn't a problem. Great work, great service, great company..regards Stuart Wilson More...

Reviewed on TrustPilot

responsive, clear, efficient: installation to come on 5th March

Clear print service,easy to talk to about our situation and a good response

Super customer services, sorted out our issue immediately. Connected remotely to set us up on our computer, the lady who rang was excellent, very knowledgeable and very helpful got us up and running straight away, hassle free. Would definitely recommend, very happy. More...

Reviewed on TrustPilot

I am writing to formally raise a complaint regarding the callout fee charged for my recent booking. Before confirming the work, I specifically requested written confirmation that the quoted materials would be sufficient for all three floors and clarification on the duration. I was assured in writing that everything was correct. When your team attended, it became clear that the information provided was incorrect or incomplete, and the work could not proceed. The cancellation was therefore entirely due to your company’s error, not any action on my part. In these circumstances, charging me a callout fee is unreasonable and unacceptable. I relied on the information your team provided, and I should not be financially penalised for your miscommunication. I am requesting a full refund of this charge. If this matter is not resolved promptly, I will consider escalating the complaint further and seeking advice from the appropriate consumer protection bodies. Please confirm how you will resolve this. More...

Reviewed on TrustPilot

After waiting several weeks for my camera to be replaced ,the previous engineer refused to do the job as he couldn’t reach. But today without any hesitation a new fitter called Larenzo just put his ladder up and the job was done with out any drama. More...

Reviewed on TrustPilot

Fast responded and very kind and helpful. Great job.

Reviewed on TrustPilot

Ann was very understanding & patient. Resolved the problem.

Reviewed on TrustPilot

For some unknown reason my e mails to support were not getting through, but a call to Josh to speak about another issue, and he arranged for Ann to call me, I nearly didn't answer the call, thinking it might be spam! Ha! Ha! but she was so helpful, a simple issue of not being logged in cured the problem. Not being a computer Whizz Kid, I was not able to sort it myself, but she explained fully, so, next time I might be able to sort it myself!.....Doubt it! Ha! Ha! I have had the cameras for several years now, but still don't know how to fully use the software! But hey I'm getting there! Thankyou very much Ann, you're a godsend! Oh well done Josh ! More...

Reviewed on TrustPilot

Ann was great I am 69 years old and cannot cope with all the technical knowledge, We had changed Broad band providers she explained it all to me and got all my cameras up and running.

Reviewed on TrustPilot

I had Securico CCTV install cameras in my home in December 2021. During installation, the workmen drilled a hole into my loft to run the cable to my electricity mains in my spare room. The cable remains very unsightly, and when I recently asked about having it moved, the response has been frustratingly unhelpful. One of the cameras has never worked properly. I raised this during the warranty period and was simply told to turn it on and off again. I didn’t pursue it further at the time due to having a young child, so I accept that part is partially on me. However, my recent attempts to have both the cable moved and the faulty camera fixed have been a series of unproductive back-and-forths over WhatsApp. Promised phone calls have not happened, and my most recent communication was met with claims that they don’t believe it’s their installation because the cable “doesn’t look like their lead,” which is incorrect—it is exactly the one they installed. I have asked repeatedly for a proper phone call, been told one would happen, but no expectations have been set, and nothing has been resolved. Overall, I am extremely disappointed with the poor customer service, lack of accountability, and the failure to follow through on even basic commitments. Communication has been poor, and issues that should be straightforward to resolve remain unresolved months after my initial enquiry. More...

Reviewed on TrustPilot

Very clear spoken instructions, good knowledge of issues

Reviewed on TrustPilot

Excellent, super efficient and speedy service. Highly recommended!

Reviewed on TrustPilot

Ann was just so patient with me. She resolved the problem in a calm manner.

Reviewed on TrustPilot

Signed up for extended warranty but now won’t carry out repair as was partly fitted by another company. Even have emails confirming they are taking over system. Shows what a sh*t company they are. Will now go elsewhere to a reputable company not a bunch of cowboys who renege on agreements. More...

Reviewed on TrustPilot

Very pleased with the service. The team were so professional and friendly. I’m extremely happy with their service. Will be using them again very soon for extra work.

Reviewed on TrustPilot

The young lady I spoke to was a great help and sorted my problem for me and explained everything precisely ! Thank you for helping and setting me back up

Reviewed on TrustPilot

Moved over to Securico this year and amalgamated a number of contracts saving significant cost whilst maintaining a high level of service. Since we switched over, Securico have upgraded the intruder alarm, carried out maintenance visits and call outs with no issues. Would recommend this company without hesitation. More...

Reviewed on TrustPilot

The lady helped with the time issue it kept going back 1 hour

Reviewed on TrustPilot

Same issue as everyone else. Take the money to install, but for example, if you get a new router from your internet provider, it is 300 pounds to reset the DVR box by this company to your new router. Other providers are able to do this reset remotely, and indeed, it is cheaper to buy a new DVR box and hard drive than to use the high reset charges offered by this company. Cheaper still is to read the reviews, recognise that there is limited to zero support from this company as the reviews highlight. Consider other providers or systems. Other company's provided more help and support even though we bought nothing from them initially, so AVOID THIS COMPANY. More...

Reviewed on Google Maps

Booked the wrong service and made it impossible to get a partial refund. Asked me to write a letter and post it to a physical address. Poor customer service.

Reviewed on TrustPilot

Reviewed on Google Maps

I would recommend Securico to anyone who needs a stable and reliable cctv set up - I've been a customer for many years and their solutions are superb. I recently had to request technical support on my system and dealt with a very friendly and professional individual by the name of Ann who was super supportive, patient and knowledgeable and she resolved the issue within minutes - genuinely a great ambassador of the brand! 10/10 service and support and highly recommended! Thanks Ann! :) More...

Reviewed on TrustPilot

I wish there was a direct line but understand the calls could be unindated Emailing a little frustrating. Over all once in contact the assistant with my cctv was fantastic. I was nervous at following the instructions but once I " braved" it the issue was resolved so thankyou Ann for walking me through the instructions. 😊 More...

Reviewed on TrustPilot

From reporting my issue to successfully resolving the issue was exceptional service and professional. The lady who called me back was extremely patient and thoroughly explained everything , providing a step by step to resolving the issue. Throughout the whole process it was brilliant service. More...

Reviewed on TrustPilot