Purpleline Care Services

Purpleline care services was founded by a family comprising of nurses, carers and support workers with a wealth experience of more than 20 years. Being nurses, carers and support workers working in different settings, we have seen the need in the industry for quality home care. We have seen people stuck in hospital corridors waiting to be admitted and delayed discharges occupying beds which can be taken by those waiting for admission. Purpleline Care Services was built based around such needs. Purpleline Care Services is here to give families respite. At Purpleline Care Services part of our “why” is to increase the quality of life for the people in our care. We are about quality care, safety and security. The stories we read about people failed by services are an inspiration to us. We are about making a difference and we have what it takes to impact lives.

We are a CQC regulated service, we have a public liability insurance and professional Indemnity insurance. Our CQC registered manager is a qualified nurse and experienced. We assess the needs of the client and we match the client with the right carer/ carers. We are about quality, safety, security, communication, and we will provide you with quality care. At Purpleline Care Services care given is person centred and we follow the CQC fundamental standards and Key Lines of Enquiry (KLOES). Dignity and Respect is at centre of care given. We listen to the people and their families, carers and friends. We carry out regular spot checks where we meet with the people in our care and discuss and talk about how they feel. We talk to families carers and friends of people we care for. We listen and we act promptly if a complaint is raised. All complaints are taken seriously no matter how trivial, we are transparent and we follow our complaints policy which is shared with the clients at start of contract.

Our team of carers will visit our clients in their own homes.

we have policies and procedures (Infection Control Policy, Covid 19 Policy) which guides us and we follow the government guidelines on Covid 19. we are registered with CQC and we are always receiving updates on what is expected during a pandemic. Our Carers wear masks, aprons and gloves before attending to a client. tests are carried out weekly and results recorded. Those testing positive are taken off the rotas and can return to work with a negative result and symptom free. We have a track and trace system we implemented to keep our clients safe. This system allows us to track any visitor who may have been in contact with someone with covid 19. We maintain consistency and we do not change carers unless the client request for a change. We have essential and adequate PPE, and our staff are trained on donning and doffing and use of hand gels. We carry regular spot checks to ensure our staff are wearing appropriate PPE and using it properly. We also carry random hand washing inspections to make sure our staff are washing their hands in line with our infection control policy.