Property Genius

Great agency, very efficient with all the back office automatic systems. They are fair to tenants and landlords. They have just let out another house for me and take care of all the admin to a high standard for a reasonable fee. They rigorously enforce landlords responsibilities so the tenants and landlords know the law has been adhered to. More...

Reviewed on Google Maps

They used to be called south Manchester flat agency. Worse staff I have ever dealt with. Refused to fix serious damp issue in the property for over 2 years. When I complained about issue they would use excuse after excuse not to carry out the repairs. When repairs were eventually agreed upon I wasn’t offered alternative accommodation while the repairs were carried out.XXXXXXXXXXXXXXX In reply to your post. I would like to add that I reported the DAMP issue two years before you finally agreed to carry out repairs. I did stop using the shower during the period advised and didnt use it until further checks had been carried out. during the two years of living with the damp issue i was fobbed off by the agency time and time again saying there was no issue. When the issue was finally identified i was advised to dry out the property with a de humidifier which ran 24 hours a day for over 3 weeks at my cost, never was I given a choice of the cost we be given back to me. Yes I left items of furniture in the property but these were items were my furniture that I had bought that I couldnt take with me. I felt I was given no choice but to leave the property as I was given a timeline of 6 weeks for the bathroom to be useable again but with no choice but to like it or lump it. I have been left massively in debt at the time of the move due to having to find another property and move quickly due to the fact that the damp issue was affecting my health. if the issue had been dealt with when I first reported it and not left for 2 years to get worse then this situation would not of happended. More...

Reviewed on Google Maps

Warning do not rent a property from these people. Extremely rude and don't make any effort to make repairs. Will be looking for another agency. Fwi I have reported issues nearly two years ago with images via the website but to no avail. So that is a poor defence. More...

Reviewed on Google Maps

Very easy and pleasant experience from start to finish. Staff have always been polite courteous and attentive. Graham is always responsive and prompt to respond which is rare in my experiment in the renting game. Helpful from day one to the return of my deposit. I would highly recommend property genius to anyone. Keep up the good work! More...

Reviewed on TrustPilot

Lived in a property first managed by south Manchester flats and then rebranded/taken over by property genius. I had no problem with the landlord who lived next door but the process of moving out was very poor. Emails that didn’t make sense and dealing with Graeme who I believe is the owner was not a great experience. He was incredibly rude and patronising. I got my deposit back in full but I wouldn’t recommend as the service is pretty poor. I’ll take proper customer service over a flashy website any day thanks.Following this review Graeme was nice enough to apologise. Whilst I am still dissatisfied with the general service at the time the apology and honesty from Graeme was appreciated. More...

Reviewed on Google Maps

My first home in the UK was through Property Genius and their staff throughout our tenancy was efficient and professional. In every instance (from banking changes to after-midnight plumbing problems), the staff was communicative and helpful to resolve issues. Although I've ended my current tenancy with them, I will actively look for opportunities to work for them again. Special thanks to Graeme and Vicki throughout. More...

Reviewed on Google Maps

I have rented through Property Genius for a year and am taking out my next property with them as well. I have always found their staff to be polite and friendly. Things don't often run smoothly in an imperfect world but I have always found PG to be honest, to do what they say they're going to do and to not rip you off in the process, unlike other landlords I have had in the past. More...

Reviewed on Google Maps

I want to extend a special thanks to your agent Rufus, who treated me very well and helped me personally when applying for my flat. I had an absolutely great time in this place! More...

Reviewed on Google Maps

good property advisor

Reviewed on TrustPilot

AWFUL AWFUL AWFUL!!! Very rude, unresponsive and unhelpful employees. Never known a company quite like it, 1 star is way too generous to give to them. Had an awful experience with Graeme in particular, would not recommend these people to anyone! Quite possibly the worst customer service I've ever experienced and the communication from PG is horrendous, slow and rude. Legal action even had to be instigated to get our deposit back. Do not rent with these guys, it's not worth the hassle. More...

Reviewed on Google Maps

In all the years I've rented properties, this is by far the worst agency I have ever had the displeasure of working with. I feel like a One Star rating is too generous for this shambles of a company . I had arranged a viewing for Wednesday 10th October at 14.30. Rufus turned up and was nice enough, but when I asked him questions about the property he had no idea about anything, and had no information to offer us. He jokingly stated that I probably knew more than he did. He went to open the door of the flat and realised he'd brought the wrong keys. He told us we'd have to rearrange because he couldn't do the viewing and he didn't have enough time to go back to the office to get the keys, and then come back because it didn't fit in with the rest of his afternoon. I explained that we had both taken unpaid time off work to view the property and we can't just rearrange because we'd collectively lost out on £100 pay for the hours we'd lost, and we wouldn't be willing to do it again. He rang the office - referring to me as a 'girl' to one of his colleagues which I found incredibly condescending - and he arranged to go back and pick up the keys and said he'd take 35 minutes to get there, and 35 minutes to get back to us so he'd meet us back at the property at 15.30 or the latest 15.45. We came back to the property at 15.30 like we agreed and waited outside until my phone rang at 15.49 and Rufus said he'd only just got back to the office and would have to cancel on us. He told me it's not my fault - which was a ridiculous thing to say as how could an agency error be my fault in the first place? He promised me that someone from the office would ring me to rearrange a viewing - it's been three days and I haven't heard anything from anyone, not even an apology for their shoddy service. I can't believe this company is still up and running after reading other reviews. They're a bunch of cowboys, and I'm thankful that they were so terrible from the start because I've definitely dodged a bullet not having to rent a property through them. More...

Reviewed on Google Maps

Abrupt, although prompt, email communication from letting staff. The agents didn’t seem keen on preparing a list of future suitable properties on my behalf to arrange an afternoon of viewings. This estate agents have no dog friendly properties on their books at this time. More...

Reviewed on Google Maps

The worst experience ever!!! You don t deserve not even a star ! You cannot call yourself a real estate agency because YOU ARE A JOKE! HOW CAN YOU SET UP A MEETING AND NOT SHOW UP??? OR ANSWER THE PHONE ???My partner came from Hyde at peak hour , lost the day, consumed petrol, and you don't show up ? When someone finally answered at the phone told him that the meeting was canceled and the house was no longer available !! Why you did not let him know aswell before ??? Not to mention that they first told us that the house was more expensive than on Rightmove ( by mistake) then they sent him a message saying that another agent will come for the viewing and then did not come any !! what kind of people you are??? More...

Reviewed on Google Maps

My visit was quickly scheduled. The agent was very attentive and answered all my questions. I received clear instructions by email to make the application. I felt very welcomed and well attended. I recommend! More...

Reviewed on TrustPilot

The team at property genius are very helpful and friendly. I was met at the door by Graham, who proceeded to walk me through the property explaining all the changes that had been made and describing the benefits of such a property to which i agreed. He had an incredibly polite and friendly manner which allowed me to feel at ease during the viewing. I would definitely recommend - very knowledgeable about the property. More...

Reviewed on TrustPilot

Appalling service, didn't show up for viewing or answer the phone. Left another couple standing in the rain with a baby waiting for them to show up.

Reviewed on Google Maps

Was shown around a property in urmston. Very nice guy. Great flat. Great location.Thanks again

Reviewed on TrustPilot

Punctual, polite and provide clear and detailed explanations, very happy to do business with him!

Reviewed on TrustPilot

I had a viewing today.I waited infront of that particular property for 20 minutes.No calls,no one turned up.I am not sure if this company does exists.Better avoid at anycost.

Reviewed on Google Maps

By far the worst property agent I’ve dealt with and with my job I’ve dealt with an awful lot of them.

Reviewed on Google Maps

By far the worst property agent I’ve dealt with and with my job I’ve dealt with an awful lot of them.

Reviewed on Google Maps

I had a viewing today.I waited infront of that particular property for 20 minutes.No calls,no one turned up.I am not sure if this company does exists.Better avoid at anycost.

Reviewed on Google Maps

Professional, reliable, courteous, helpful.

Reviewed on Google Maps

I moved property's just so I didn't have to deal with these people anymore. They started off fine- nice, helpful and friendly, everything ran smoothly etc untill an on going issue came up. They have absolutely no people skills whatsoever (well they didn't with me) I've never been spoke to so rudely and to make it worse... In my own home! I felt like Graham was constantly belittling me as I'm on the younger side. He even came into my home and said that he had been to see another female tenant earlier today and made her cry... Like that's something to brag about?! I personally will be avoiding that company at all costs in the future More...

Reviewed on Google Maps

As a landlord I have found them very efficient and they have continually managed my 4 properties and all the issues that arise from both good and difficult tenants. the bad review given relates to over a bank holiday weekend and from call out to diagnoses and decision to replace I believe was an acceptable delay and couldn't have been dealt with quicker More...

Reviewed on Google Maps

These guys are cowboys. Graeme turned up half an hour late for our viewing without calling, the former tenant had to show us around. A door handle and shower door repair took two months to fix, the contractor keeping our key the entire time. Our fridge broke and it took 16 days for a replacement to be delivered due to their lack of contractors and also because the fridge contractor couldn’t get the key because the door contractor had it. When I complained to Vicky about the delay, she explained they only had one contractor who could look at our fridge. When I then complained to Graeme and asked for compensation for food spoiling and eating takeout for two weeks, he went on to explain the “FACTS” of what “ACTUALLY” happened and that it only took two days to turnaround and they had three contractors on the job. He tried to change the story, was patronising and talked over me the entire time, not accepting any responsibility for PG’s lack of ability to do the job they are meant to do, manage properties. More...

Reviewed on Google Maps

These guys are cowboys. Graeme turned up half an hour late for our viewing without calling, the former tenant had to show us around. A door handle and shower door repair took two months to fix, the contractor keeping our key the entire time. Our fridge broke and it took 16 days for a replacement to be delivered due to their lack of contractors and also because the fridge contractor couldn’t get the key because the door contractor had it. When I complained to Vicky about the delay, she explained they only had one contractor who could look at our fridge. When I then complained to Graeme and asked for compensation for food spoiling and eating takeout for two weeks, he went on to explain the “FACTS” of what “ACTUALLY” happened and that it only took two days to turnaround and they had three contractors on the job. He tried to change the story, was patronising and talked over me the entire time, not accepting any responsibility for PG’s lack of ability to do the job they are meant to do, manage properties. More...

Reviewed on Google Maps

As a landlord I have found them very efficient and they have continually managed my 4 properties and all the issues that arise from both good and difficult tenants.
the bad review given relates to over a bank holiday weekend and from call out to diagnoses and decision to replace I believe was an acceptable delay and couldn't have been dealt with quicker More...

Reviewed on Google Maps

As a landlord I have found them very efficient and they have continually managed my 4 properties and all the issues that arise from both good and difficult tenants.
the bad review given relates to over a bank holiday weekend and from call out to diagnoses and decision to replace I believe was an acceptable delay and couldn't have been dealt with quicker More...

Reviewed on Google Maps

I moved property's just so I didn't have to deal with these people anymore. They started off fine- nice, helpful and friendly, everything ran smoothly etc untill an on going issue came up. They have absolutely no people skills whatsoever (well they didn't with me) I've never been spoke to so rudely and to make it worse... In my own home! I felt like Graham was constantly belittling me as I'm on the younger side. He even came into my home and said that he had been to see another female tenant earlier today and made her cry... Like that's something to brag about?! I personally will be avoiding that company at all costs in the future More...

Reviewed on Google Maps

I use Property Genius to rent out a number of my properties and the services is great. Happy to recommend.

Reviewed on TrustPilot

Very professional, punctual, very approachable, knowledgeable and great asset to help customers with all they need. I personally dealt with Graeme, who’s walked me through the course to Buy and subsequently to Let the same property. Impeccable service. I’d strongly recommend PROPERTY GENIUS to family & friends….Zahid Badul More...

Reviewed on TrustPilot

Easy to deal with, efficient and happy to answer your questions. Would recommend for letting or buying.

Reviewed on TrustPilot

Been using Property Genius for over six years now. Really happy with how easy they are to deal with – they're proactive, friendly and know their stuff.

Reviewed on TrustPilot

Been using PG for 7+ years now and they have always got me good tenants who look after my property and pay the rent on time. PG are quick to deal with any maintenance issues even during the Weekends & Bank Holidays. More...

Reviewed on TrustPilot

Excellent Service with an extremely good reporting system for accounts and condition inspections

Reviewed on TrustPilot

I have used Property Genius for almost 2 years and I'm well impressed with the service, the IT systems and the following up on various issues with tenants, maintenance, rapports etc. Everything runs very smooth and I would happily recommend PG for any landlord. More...

Reviewed on TrustPilot

Property Genius have been managing two properties for me for some five years a great agent, prompt at communicating and keeping the client abreast. Follows a clear set of procedures in managing. I would not hesitate to recommend Property Genius to others. More...

Reviewed on TrustPilot

We've worked with Graeme for a number of years with a range of rental properties and property sales and he has always provided an excellent professional service. We would have no hesitation in recommending Property Genius. More...

Reviewed on TrustPilot

Property Genius provide an excellent service. We have used two other property management companies and neither come close to Property Genius. The company utilises all the latest technology to record and provide every relevant detail of a tenancy, acts quickly to address problems and takes its responsibilities as an agent very seriously and professionally. In addition, its agents always take fair and balanced position when dealing with landlords and tenants and are always available to provide advice when required.We would have no reservations recommending Property Genius to landlords and tenants alike.Debbie and Jon Badrock More...

Reviewed on TrustPilot

Property Genius has answerd all questions we have had. It is very interesting that they use a lot of different technology ideas for keeping track of the rental process all the way on keeping us informed. We are looking forward to moving in to our new rental property in a weeks time. More...

Reviewed on TrustPilot

It was very easy to arrange a viewing with Property Genius, and the agent that showed us round was very pleasant and helpful.

Reviewed on TrustPilot

Hi. Viewed a property with Graeme. The property didn’t look like the images posted on Right Move. The overall decoration & fittings were very tired & worn. The kitchen looks like it needs a really good clean or possible replacement as the shelves inside the units were poor. The fridge freezer was rusty inside too. There was a tile missing in the hallway under the rad cover and the carpets throughout were either threadbare or torn. All of the paintwork looked like it needed a good soap scrub & lick of paint. The Best room was the loft! More...

Reviewed on TrustPilot

Though the rental property wasn't for us we found Graeme to be polite, prompt and helpful. Their fees are very reasonable compared with other agents. We would definitely recommend them. More...

Reviewed on TrustPilot

Professional, reliable, courteous, helpful.

Reviewed on Google Maps