Pippo Plumbers Ltd

I called Pippo Plumbers because the temperature control dial on my Lusso shower was extremely stiff. I agreed to a £95 call-out fee, which is standard. The plumber, Giuseppe, arrived on time, was polite (he even offered to take his shoes off) and then set about 'investigating' the issue. Two hours after arriving, and after much pipe banging, he concluded that a new part was needed (without specifying/explaining what or why). And he then said the total fee was £275 for the investigation, including the call-out fee. Eye-watering. Two days later, Pippo Plumbers' rang to say the cost of the new 'part' would be £590 plus VAT, which is the cost of the entire shower system. Absurd. I was then offered a cheaper option - £256 inc VAT. For a mystery component that wasn't described. Still shocked and with the sensation I was being scammed, I emailed the manufacturer directly. They were far more helpful and told me the problem was probably limescale on the cartridge (pictured). In their email was a video explaining how to remove it and clean it in white vinegar. Took me two minutes to remove the cartridge with a 24mm spanner. But cleaning it didn't work. So Lusso sent me a new cartridge (which retails for £98, it transpires) for free because it turns out it was still under guarantee. I fitted it in about 60 seconds. And now it works perfectly. Needless to say, I won't be using Pippo Plumbers again. No explanation for what was wrong was offered and the solutions were vague - no component descriptions/model numbers were offered - and nonsensically expensive. **In response to the reply below this review - it's lie after lie. The £275 was not made 'crystal clear' beforehand and there was no 'video consultation'. Only the call-out fee was mentioned beforehand - on the phone. I may have signed that I was satisfied with the £275 fee but I now take that back. I am extremely unhappy with it as I subsequently realised that I'd been taken for a ride. Also, the claim that the replacement part was clearly explained is simply not true. It was described afterwards only as 'the part' or 'the valves'. No model number or link was provided in writing or verbally. The next lie - the £590 plus VAT included labour. No. I was told that was the cost of the part only. But whatever was or wasn't explained... the fact that the overall cost with Pippo Plumbers was £600-£1,000 for a job i fixed for free with a spanner in two minutes, leaves me to conclude that I was being scammed. My advice: avoid this plumber. More...

Reviewed on Facebook

The toilet unblocking work was satisfactory I recommend this company

Reviewed on TrustPilot

Great service and very professional!!

Reviewed on TrustPilot

I called Pippo Plumbers because the temperature control on my Lusso shower was extremely stiff. I agreed to a £95 call-out fee, which is standard. The plumber, Giuseppe, arrived on time, was polite (he even offered to take his shoes off) and then set about 'investigating' the issue. Two hours after arriving, and after much banging, he concluded that a new part was needed (without specifying/explaining what or why). And he then said the total fee was £275 for the investigation, including the call-out fee. Which seemed an awful lot of money. Two days later, Pippo Plumbers' rang to say the cost of the new part would be £590 plus VAT, which is the cost of the entire shower system. Absurd. I was then offered a cheaper option - £256 inc VAT. Still shocked, I emailed the manufacturer. They were far more helpful and told me the problem was probably limescale on the cartridge and sent me a video to explain how to remove it and clean it in white vinegar. Took me two minutes to remove the cartridge with a spanner. But cleaning it didn't work. So Lusso sent me a new cartridge (which retails for £98, it transpires) for free because it turns out it was still under guarantee. I fitted it in about 60 seconds. And now it works perfectly. Needless to say, I won't be using Pippo Plumbers again. No explanation for what was wrong was offered, and the solutions were vague - no component descriptions were offered - and nonsensically expensive. More...

Reviewed on TrustPilot

Guiseppe was very professional and provided good and clear communication. He was able to come to my house the next day to fix my bathroom water pressure and temperature and quickly found the replacement parts needed.

Reviewed on TrustPilot

Great service..!!

Reviewed on TrustPilot

Great service. We had a severe leak in our bathroom and the company was very responsive, provided a quote in less than an hour and visited the house the next day. Giuseppe was very polite and conducted a thorough investigation. This ended up being a big job and we are hiring him again to complete the second part. Overall very happy with the service. Recommended. More...

Great service. We had a severe leak in our bathroom and the company was very responsive, provided a quote in less than an hour and visited the house the next day. Giuseppe was very polite and conducted a thorough investigation. This ended up being a big job and we are hiring him again to complete the second part. Overall very happy with the service. Recommended. More...

Reviewed on TrustPilot

I've outlined below the works he did and what he charged me, so that people do not fall into the same trap I did and get stuck overpaying for this guy. I will share this review and invoice photo on other review sites so people can see it clearly. Do not ignore the reviews saying that he tries to rip you off. They are completely true - this plumber massively massively overcharges. He arrives at your home for a call out fee (£95) and specs out the works / costs. Without any prior knowledge of plumbing costs, what he quoted felt exorbitantly high, however, because he is in your home and you've already paid £95 for him to turn up, you feel obliged to agree and pay the rate he has suggested. I, like many others who hire a plumber, will have no benchmark knowledge for how much plumbing works should cost, so in my view, this is a pressure tactic. The plumber also waits around at the end after you've paid until you have left him a positive review, which is awkward and makes you feel pressurised. After he left, I checked with other professional plumbers who all stated that the price I was charged was ridiculously high. Since I left the negative one star review on Google, he harassed me with calls, texts, emails and WhatsApp messages, offering to discuss. He stated in an email that he does not accept negative reviews and will attempt to take legal action against me, despite me having paid him in full. This is laughable but the threat of taking action against me is shady! My advice to Pippo Plumbers: don't take advantage of people. Works done: 1. Kitchen sink trap cap to be fixed or repaired. Inspect kitchen sink sealant, bowls and tap. 2. Inspect boiler pipework and repressurise boiler (boiler wasn't repressurised because he couldn't work out how to do this for my boiler). 3. Fix water leak under kitchen sink and bathroom radiator. Kitchen sink fixed by replacing sink bowl seal. Bathroom radiator fixed by tightening one bolt. 4. Three radiators repressurised by loosening and tightening bolt (20 second job for each). Cost TOTAL: £615 Included: - Call out: £95 - Price for works: £480 - Component for under kitchen: £40 More...

Reviewed on TrustPilot

Great job. Thanks Pippo! Amazing and professional.
I will call you again in the future!!

Amazing experience with Joe. Nice person and very professional. I will call you in the future!

Reviewed on TrustPilot

Top top top! Many thanks Pippo! I have no words to describe your professionalism.

Reviewed on Facebook

Good service.

Reviewed on TrustPilot

What can I say, Giuseppe called me to book the appointment. Called on the day, and even called an hour before, to confirm he was on his way.
The leaky tap was repaired in 20 mins, area cleaned. The tap was repaired on 10-12-24, no leaks to date (06-02-25).
Polite and professional.
More than happy to recommend him, or call him myself, if I needed any other work done. More...

Pippo Plumbers was amazing. They fixed my kitchen sink water leak quickly and I paid cheap. They come on time and I happy with overall. I recommend them Nicole

Reviewed on TrustPilot

I had a leaky kitchen tap and low shower pressure in one of the showers in my tenants house and paid £95 call out fee. Firstly, he told me I needed a whole new kitchen tap, when actually the flora valve just needed replacing, which I had to tell him. Secondly he told me I needed a new shower panel at a cost of £400. A competent plumber would realise you just need to replace the parts and not the whole systems. Having spoken to the shower manufacturer, he told me the plumber was wrong and that I only needed to order two spare parts (as I had told him). I then ordered the 3 spare parts myself (the flora valve and the 2 shower parts) ready for him to come fit them when they arrived. On the next appointment he rang me before and asked me if I agreed to the call out fee of £95, which I did. Once he got to the flat, he rang me and said it would cost £580 to fit the 3 spare parts. I asked him how long it would take and he said it would take 2 hours. A plumber in London doesn’t even earn that in a day. I said I didn’t want to pay that. He then tried to offer me a ‘discount’, but having previously told me I needed new systems and trying his luck at getting nearly £600 off me, I realised this guy is incompetent and deceitful. Despite having already been to the job and knowing exactly what parts needed fitting (and despite being a ‘qualified plumber’, I had to tell him which parts), he didn’t quote me for the job until he went there and made me say I will pay the call out charge for the second visit. He chose not to tell me the price before he set off, because in his mind he would earn a minimum of £95 from the visit, even if I didn’t agree to the eye watering almost £600. He sent me this text - ‘do you want me to apply a discount? Otherwise you need to pay £95 call out fees that you agreed on the recorded phone.’ So he basically tried to trick and deceive me on a recorded phone line to agree to a £95 call out fee, which is what I thought I’d be paying (or maybe £95 x 2 if he took two hours), and then turned up at the flat and asked for an eye watering amount of money. I’ve asked for photocopies of his qualifications to see which body he passed them with and will report him to Trading Standards and Check a Trade to log this complaint like others have done that have left reviews. More...

Reviewed on TrustPilot

Giuseppe is an excellent plumber! He quickly fixed a stubborn clog in my kitchen sink and also repaired a leak under the sink, all in no time. His work was efficient, thorough, and done to a very high standard. I couldn’t be more satisfied with the service—highly recommended! More...

Reviewed on TrustPilot

Giuseppe is an excellent plumber! He quickly fixed a stubborn clog in my kitchen sink and also repaired a leak under the sink, all in no time. His work was efficient, thorough, and done to a very high standard. I couldn’t be more satisfied with the service—highly recommended! More...

Reviewed on Facebook

Very professional, quick, efficient and helpful. They gave me a good discount and they fixed the issue in the same day. Highly recommended.

Reviewed on TrustPilot

Giuseppe was very thorough with the job in fixing our shower drain and was very good in communicating the issue and what needed doing. Highly recommend.

Reviewed on TrustPilot

What can I say, appointment was confirmed on the day, and an extra call when he was on his way. The job was done efficiently and have had no problem with the leaky tap since. Would def. call again, if I had any other plumbing problems. More...

Reviewed on TrustPilot

He was very professional and kind.

He was very professional and kind.

Reviewed on TrustPilot

Giuseppe did a great job fixing the leak in our home and gave us a reasonable discount considering the work that had to be done.

I’ve had a brilliant experience with Pippo Plumbers. Guiseppe listened to What we wanted for a bathroom remodel, priced fairly and Sourced the perfect suite for Our needs. At each point he listened and suggested amendments. A great find. Thanks! Kuj More...

Reviewed on TrustPilot

Giuseppe was extremely quick did an amazing job fixing my leak. Would highly recommend!

Reviewed on TrustPilot

Very responsive. Was able to have a good conversation about what was needed. Work done efficiently and tidily. Thank you Guiseppe!

Very responsive. Was able to have a good conversation about what was needed. Work done efficiently and tidily. Thank you Guiseppe!

Reviewed on TrustPilot

Was on time, fixed it quickly and provided excellent service

Reviewed on TrustPilot

Giuseppe was very professional and arrived within 2h. Resolved the plumbing issue straight away.

Reviewed on TrustPilot

Giuseppe always does a great and thoughtful job, offering different options and very happy to talk them through. We've lived in a couple of houses with old and unusual plumbing, and Giuseppe always does a great job no matter the situation!

Reviewed on TrustPilot

Giuseppe came to do my sink pipes today. He was very efficient and professional. Great work and I am really pleased to have found him. I would highly recommend him if you are looking for any plumbing repairs. Mrs H Flynn More...

Reviewed on TrustPilot

It was all good on time and all perfectly done very happy with the job

It was all good on time and all perfectly done very happy with the job

Reviewed on TrustPilot

Fast service , great quality and great workmanship

Fast service , great quality and great workmanship

Reviewed on TrustPilot

Excellent, clean and tidy job.
Pleased with the person that came to fix the job.

Great quality of work. Unblocked my kitchen sink and replaced my kitchen taps. Very friendly and easy to contact. I recommend Pippo Plumbers to anyone.

Guiseppi is very attentive and thorough

In response to my urgent call, Pippo Plumbers showed up promptly and performed an excellent job. I appreciate it.

Reviewed on Facebook

I recently hired Pippo Plumbers Ltd to fix a leaking pipe in my kitchen, and I am thrilled with the service they provided, the plumber from Pippo Plumbers Ltd, arrived promptly and assessed the situation with professionalism and expertise.

They quickly identified the source of the leak and explained the repair process clearly.they proceeded to fix the pipe efficiently, using quality materials and ensuring everything was properly sealed.

I was impressed by their attention to detail and respectful demeanor throughout the job. They left the work area clean and tidy once the repair was completed.

Overall, I am highly satisfied with the service provided by Pippo Plumbers Ltd and would confidently recommend them to anyone needing plumbing repairs. Thank you, John, and the team at Pippo Plumbers Ltd, for your excellent work! More...

I recently had Pippo Plumbers Ltd fix a leak in my home, and I am extremely pleased with their service. The plumber arrived promptly and quickly assessed the source of the leak.

The repair process was efficient and professional. The plumber demonstrated expertise in addressing the issue, and the leak was fixed in no time. They used high-quality materials and ensured that everything was properly sealed and functional.

I was impressed with their attention to detail and their respectful approach to my property. The plumber left the work area clean and tidy after completing the repair.

Overall, I highly recommend Pippo Plumbers Ltd for leak repair services. They are reliable, skilled, and provide excellent customer service. I will not hesitate to contact them again for any future plumbing needs. More...

I recently had the pleasure of using Pippo Plumbers Ltd for a tap repair job, and I am thoroughly impressed with their service. The team was professional, punctual, and knowledgeable.

They quickly diagnosed the issue with my tap and efficiently fixed the problem. The plumber explained the repair process clearly and answered all my questions patiently.

What stood out the most was their attention to detail and commitment to quality work. The tap now works perfectly, and I am very satisfied with the outcome.

I highly recommend Pippo Plumbers Ltd for any plumbing needs based on my positive experience with them. They are reliable and deliver excellent service. More...

Really pleased. came out within 24 hours, diagnosed the issue and fixed it fast. great service.

Reviewed on Facebook

Getting a new electric shower installed quickly and efficiently

Reviewed on Facebook