We manage block of flats and residential estates across Buckinghamshire, Hertfordshire, Bedfordshire, Oxfordshire, Watford and Northwest London.
In too many cases leaseholders, and owners of freehold houses on private estates have been poorly advised when they bought their property and taken advantage of by developers, corporate freeholders and their Agents.
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301 customer reviews
John Bundy
Worked with Neil Douglas Block management on several occasions always found to be efficient and pay on time, please to work with
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Toni Cole
Excellent property management company to work with. Professional, responsive and always organised. Communication is clear and they consistently provide a high standard of service. A pleasure to work alongside. - From McLoughlin Decorating More...
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Scott Ashton (A Level Access Ltd)
Scott Ashton - Director of A Level Access Scaffolding Ltd.Neil Douglas have been brilliant to work with over the last 5 years. Great communication & professional throughout the many projects we have worked on together. Jordan and the team ensure both Contractors like myself, and residents are kept aware of schedules and timelines and are always available to ensure jobs run smoothly and without any issues. It's a pleasure working with Neil Douglas and we look forward to working with them for many years to come. More...
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Kush Patel
We always enjoy working with the team at Neil Douglas, they are attentive, professional and passionate about the sites they manage and the people that live and work there. Looking forward to a continuing, successful relationship. More...
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M. Athar Ali
I was dealing with a very difficult chain and a very hard deadline to complete. In my desperation I used to call up the company almost on a daily basis for the deed of variation to be signed on time. I always spoke to Georgia Fountain who is the service manager. She is a very kind, patient and diligent member of the team. She was always supportive, understanding and prompt. She always kept me updated on the progress of the work and she took personal responsibility of my request to ensure that the deed of variation was signed in time. Without her support, my chain would've fallen through. I really cannot thank Georgia enough! She is a star member of the team. Neil Douglas are lucky to have her. More...
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Beata Sopel
I would like to thank Mrs. Marianna Zych very much, she is a very helpful person. Thank you
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lionel Sewell
As a provider of damp and mould solutions on behalf of Advanced Damp Ltd, I would like to express my sincere appreciation for Daniel Tenadu’s exceptional attention to detail and the invaluable support he has provided in relation to the properties we have assessed for Neill Douglas Block & Estate Management. Daniel is an absolute pleasure to work with. I have consistently found him to be highly professional, proactive, reliable and his helpful approach has made our collaboration both efficient and enjoyable. More...
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Tim Dobson
Marianna Zych Was very helpful :)
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Tristan Perry
I had a great experience with this estate agent from start to finish. The team was professional, responsive, and genuinely helpful throughout the process. They kept me well-informed, answered all my questions promptly, and made everything feel smooth and stress-free. I’d highly recommend them to anyone looking for reliable and efficient service.I dealt with a lovely young lady called Georgina who made this whole experience so much easier and straight forward with her expertise and knowledge More...
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Harry Markos
Deeply disappointing, frustrating and frankly unlawful manner in which to treat legitimate complaints. I was sent an invoice with an increase of almost £150 in December, which i challenged as they have never carried out any work on the car parking area since 2014. I disputed the charge and made an official complaint. I was told it would be dealt with within 14 days. It was not. My subject access requests were ignored. I was never contacted about anything. I have now received a revised invoice including a £48 late payment fee. I will be challenging this in court if i have to and informing the ICO and the ombudsman,. Shocking way to deal with a legitimate complaint. More...
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Paul Woods
I’ve had always had a great experience with Neil Douglas Block Management. As a resident in a block they manage, I’ve found their service to be consistently professional and transparent. Communication is clear, matters are handled efficiently, and there’s a real sense of accountability in how the building is managed.It’s reassuring to have a managing agent that operates with professionalism and keeps residents informed. Highly recommended. More...
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Sándor Nagy
We reported a broken door lock in November, in January they sent a brigade which ruined the other door lock, and anyone could enter the property without key. We reported straightaway, as it's a serious security risk. It took them a month to send an another team to fix the door which shouldn't be touched in the first place, they did, but the buzzer doesn't open it, so they ruined it more, besides of it they still haven't fixed the one we originally reported.I don't say they are useless, let's say they don't have the insufficient skills to do their basic duty. However, I need to admit they did a fantastic job tricking us with these definitely fake 5* google reviews. More...
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Yabba Yabba
Great block, property and estate management company. Knowledgeable friendly staff, competitive rates for residents.
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Jessica Trias
Holly is a Joy to work with and I definitely recommend this company to everyone!
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Hollie Holmes
Great, friendly communication. - S&T Electrical
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Alisha East
Holly was absolutely amazing, calmed me down and walked me through how to resolve our situation. 5/5 service.
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Rosie O'Sullivan
Responsive and reliable company. Holly has been particularly helpful and dependable - would recommend!
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Jack Tromans
I have recently been dealing with James Bo and he has been great. Always quick, friendly and helpful with his replies.
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Osmond Williams
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Ashley Jones
I recently had the pleasure of dealing with James at Neil Douglas he is very polite, professional, and always replies to any queries very promptly, Neil Douglas have a fantastic team and are always a pleasure to deal with
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Brad Chamberlain
James was great. Really helpful and easy to work with. Highly recommend.
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Boxell Removals
We have completed a few jobs with this company and we have found them to be a well run and respectful company. The staff members we have met are extremely friendly and helpful. We have been dealing with the property manager James recently and he has been excellent. We highly recommend working with this company. More...
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Lisa | March Hare
We’ve really enjoyed working alongside Neil Douglas - The team are professional, responsive, and genuinely committed to keeping the estates they manage looking their best. Their standards of care and communication make collaboration straightforward and enjoyable. It’s always a pleasure to work with such a capable and friendly company. – March Hare Garden Design More...
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Ash Vedi
Wiiliam Kilboun,Service Charge Manager has always given exceptional service and no task is too big for him!
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Neil Embleton
A great company to work with. Courteous staff who are always available to assist with any queries. Would highly recommend. Keep up the good work.
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Leanne Batorski
We are due to move home soon and can’t thank Neil Douglas enough for their assistance during this process, alongside the time we have lived in our current home for various things.
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Dom Smith
Had the absolute pleasure of receiving assistance from Holly Livingstone, super helpful & would definitely recommend to fam and friends!!
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Park Direct
We have had the pleasure of working with Dominic at Neil Douglas for a while and our experience has consistently been excellent. He and his team are professional and reliable who are always a pleasure to deal with. Every member of staff we have encountered has demonstrated strong knowledge in their field, delivering advice and solutions promptly. We value the partnership we have built with them and look forward to continuing our relationship for many years to come. More...
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Marc Horton
I have a good working relationship with Neil Douglas Block management, they are very responsive and their communication is excellent.
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Stephen Mitchell
Thank you for your kindness!! :-)
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Ross
Recently I had occasion to speak to Holly at Neil Douglas and she was helpful trustworthy and went over and beyond explaining and helping me out and resolving the matter which was causing me stress. Holly has a solution for every problem , Thank you ! More...
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Stephen Remmington
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Mark Rix
Excellent prompt service
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Doug Hyatt
We have had a great experience with Neil Douglas. Our block manager Jordan and the accounts department have been great in assisting us. Communication above all else was outstanding. More...
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Colin Dimmick
Neil Douglas always responds to my emails and delivers on what they say. Jordan is always helpful. Highly recommended this management company.
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Tim Forbes
Very easy to communicate and work with management team. Quick response in dealing with maintenance issues.
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Julie Swadkin (Community Vision)
Excellent company to work with. Always respond to any communication in a timely manner. Highly capable and professional company.
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Earl Franklin
Jordan is a pleasure to deal with and has been very efficient in dealing with challenging situations. A true professional and certainly recommendable.
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ian Rose
one of the better Management companies to work with
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Kenny Lawrence
We have worked with Jordan from Neil Jones Block Management for over a year now and they have made a real difference to the site we maintain in St Neots after several previous estate management company's failing to get things right We have Personally benefited from clear direction and vision The residents have noticed how well the site is now managed
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Luke Scullion
Great communication and problem solving. Is al says a pleasure to work with Neil Douglas Block Management.
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Matt Ward
I have worked with Neil Douglas for many years. I only experience professionalism, fantastic communication and superb efficiency. If there any maintenance issues they are sorted very promptly. I have full confidence as Neil Douglas as a management company and would recommend them to anyone looking to fulfil any property management needs. More...
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kelly jacques
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sukie gill
I have recently worked on an account with Dominic Wealthall and found him to be extremely efficient with excellent customer service. would definitely recommend using this company More...
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Andrew Radford
I’ve reached out several times over the past few months to request copies of the receipts, but I haven’t had any luck as of yet. I also followed up after the period had closed, as I was concerned about the price increase since taking over the contract for the estate. More...
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Luke Miller
Holly Livingstone was the first communication i had with Neil Douglas.... and since then i new i wanted to work with them! As a contractor communication is key Every job i have been instructed... the communication has been clear, so i can carry out the works to the exact standard required Big shoutout to the team Holly Naomi Josh Ashley William Daniel Jordan Mason George More...
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Lesley Sutton
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fraser mathews
I own a property managed by Neil Douglas for the past six years, and throughout that time, they’ve consistently provided a professional and reliable service. As a leaseholder, I’ve found their communication to be prompt and courteous — emails are responded to quickly, and any queries I’ve raised have been dealt with efficiently. I’ve had a very positive experience and appreciate the level of care and professionalism they bring to block management. More...
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Dharmesh
Just read this article. Absolutely shocking. You should do the right thing and clear this man of all debt and purchase his flat off him so he can get on with his life. If I were you Nathan I would just do an ‘insurance job’ 🔥 seems like your only way out now. Updated to 3 star after business response, article I posted is from Metro paper. Business posted case number in reply. People can read both and make their own judgement on this case. I’ll leave the article and review for awareness. More...
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Саша Домброван
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What do you love most about your job?
The variety each day is fantastic! As well as having the vision to drive us forward my role is to oversee the key operational and business development functions. A talented group of property managers and finance professionals engage with clients, contractors and suppliers each and every day and any serious matters are escalated to me for an opinion or direction.
What inspired you to start your own business?
In 2010 I had a few small businesses and a small team. Our block and estate management company was, I felt, the least likely to grow but was a neat complement to other things were doing. As subsequent years have passed it has became clear that the block and estate management opportunity provided primarily by the failings of others was much larger than I had expected. We are seeing steady and continuous growth but, most importantly, we're having fun doing it!
Why should our clients choose you?
I aspire to have the best and most respected property management company in the region and everything we do to constantly educate or team and improve our processes is geared towards this. I did not start my career in property but have transferred drive and vision, as well as knowledge, skills and experience in order to improve a sector that has been blighted by the underperformance of too many people for too long. I do not provide testimonials, the property world is full of 'talk' and too little 'delivery'. I overcome this by simply asking prospective clients to speak freely with our existing clients.
Can you provide your services online or remotely? If so, please add details.
We do not provided a remote service and only work with clients that are a ~1 hour drive from one of our offices. Our routine site inspections are vital in maintaining high standards but equally all time spent by property managers travelling in a car is time that could be better spent doing client work. We keep the mileage down in order to keep the service level up!
What changes have you made to keep your customers safe from Covid-19?
To protect our clients from COVID-19 we have ensured that our team has been provided with, and use, appropriate PPE. In terms of suppliers and contractors attending sites then we have insisted that they wear appropriate PPE and observe social distancing. We have found this has worked very well.
Block management
Management of blocks of leasehold flats/apartments and larger residential estates. Issuing of service charge demands, regular site inspection, instructing and managing suppliers and contractors, arranging insurance. Full company secretary service including minute-taking, arranging and chairing AGM/EGMs.
Estate management
Management of blocks of leasehold flats/apartments and larger residential estates. Issuing of service charge demands, regular site inspection, instructing and managing suppliers and contractors, arranging insurance. Full company secretary service including minute-taking, arranging and chairing AGM/EGMs.
Section 20 Major Works management
Experienced in the management and oversight of major maintenance and refurbishment contracts.
