This is your asset and nobody understands that better than us. That’s why we go above and beyond to make the process both painless and profitable.
When we market your property, we expose it to the broadest audience and then handpick the applicants that best suit your needs.
Show more
17 customer reviews
Hannah Ager
Honestly cannot comprehend how terrible this company is. Never respond even when matters are urgent. It’s beyond belief how unhelpful they have been. I would recommend avoiding anything linked to them where they have any duty of care or responsibility to assist, because they won’t. Shocking. Constant messages left with promises of a response, and over the last 2 years (including when they were using a different company name) they have been consistently dreadful. AVOID.I can only assume all other reviews praising positive customer services are completely fake/AI. This completely negative experience has been shared by everyone we have spoken to within our apartment block. More...
Reviewed on Google Maps
Connor
The worst possible experience with Empanda Properties from the very start of the tenancy.There were numerous damages throughout the property that were not disclosed before I moved in. Ruari Moylan (Property Services Manager) said there was ‘only one small mark on the wall’, I have documented and provided 37 marks/damages and counting which have all been ignored! The property had also clearly not been professionally cleaned, with rubbish and belongings from previous tenants still left behind.To make matters worse, I was not even provided with a key for the mailbox on handover day. I raised this with the team immediately and, 6 days later, I am still without a key and my requests have been ignored.The customer service has been equally shocking. I have left my details for a call back 3 times and am still awaiting a call regarding the damages and maintenance issues. When I called today to simply to ask what Empanda Properties’ official complaints procedure was, the receptionist sighed and hung up on me.For an estate agent responsible for managing something as important as somebody’s home, the lack of preparation, communication and basic customer service has been unacceptable. Please stay as far away from Empanda Properties as possible as they are completely incompetent. Genuinely shocking. More...
Reviewed on Google Maps
Ophelia Victoria Godberford-Orton
Ruari is brilliant. He has an exceptional sense urgency when it comes to issues arising within our apartment. Hats off to him! Alix too is incredible, she has great response times as well. She is also very helpful and patient.Empanda, you have two very remarkable individuals that deserve a lot of praise. More...
Reviewed on Google Maps
Ruairi Mcgoff
Great service from the team at Empanda , extremely helpfully from start to finish. Alix was amazing and a huge help, thank you !
Reviewed on Google Maps
Libby Anthony
I had a great experience with Empanda Properties. They were professional, efficient, and made the whole process smooth.A massive thank you to Alix, who was incredibly helpful and responsive throughout. She kept me updated at every stage and was especially proactive when it came to sorting out my parking.I really appreciated the clear communication and support and would highly recommend them. More...
Reviewed on Google Maps
Alex Thomas
Fast, smoothe and simple process for rental and freindly staff. Viewing and tenancy agreement done within the week.
Reviewed on Google Maps
Sunil Randev
I was in need of a search to find a new Home and Alix was a fantastic agent to help me complete my search. The process was seemless and move in was quick. If it wasn't for Alix on how she assisted me in this process full credit goes to her on communication and professionalism. More...
Reviewed on Google Maps
Nicole Romano
I’ve had such an amazing experience renting through Empanda Properties. The team has been incredibly responsive, helpful, and professional throughout. A special thank you to Alix she is an absolute gem. So kind, proactive, and truly went above and beyond to make everything smooth and stress-free. I’m so grateful for all her help and would highly recommend them! More...
Reviewed on Google Maps
Stefanie Bradley
Really terrible service.The ad for the flat said parking available. During the viewing, Rauri clearly stated to us that parking spaces would be £50pcm. The car park was not open just yet but we were told Empanda Properties get given priority parking spaces and we would be informed as soon as they could give them out. We were also told there are plenty of nearby streets with unrestricted parking.We moved in on these conditions as we both drive and need (not just want) our cars for work. After moving in, parking was nowhere to be found. We were then made aware by the apartment complex that parking spaces were to be £120pcm not £50. On top of this, the car park has been opened for a while and we’ve heard nothing about it.All attempts at communication have been ignored. We are now left in an impossible situation as there is nowhere to park and is affecting our work life.Terrible estate agents who lie and con people into moving, AVOID AT ALL COSTS More...
Reviewed on Google Maps
Marta Kowalczyk
AVOID!!!! Would give negative stars if I could. Currently taking legal action against this pathetic excuse of a business after we were conned into renting an apartment. Rauri should not be allowed anywhere near lettings, let alone a luxury apartment building. Several lies told which directly impact our day to day life. Reached out to every single person associated with this company and no response from anyone! Not to be trusted, multiple other tenants in our apartment block have had the exact same experience with Rauri. Absolutely disgusting. More...
Reviewed on Google Maps
Alexa Kara
Connor and Ruari are awesome gents! I’m only just moving into my flat later today but I faced a few obstacles already with the energy providers and concierge at the building. The lovely Alix kept me in the loop and never failed to follow up with any enquiry I had, helping me feel at ease. :) More...
Reviewed on Google Maps
Richard Parkin
Connor and Ruari at Empanda were very helpful and understanding when dealing with a complex move.
Reviewed on Google Maps
Shiraz Uddin
Being an international student who JUST finished his Masters, the very idea of leaving my comfortable student accomodation and finding a new place all on my own seemed very daunting. A lot of letting agents told me that if I was a student and couldn't put forward a really good offer, I'd have a hard time finding a new apartment. Then, I came across Empanda Properties on Rightmove. I was able to book a viewing relatively quickly and see the apartment I was interested in. Connor showed me around and was incredible to chat with throughout the viewing. Really gave this company a more human side compared to others. And this aspect of their company extends even further. After the viewing, I was mostly in touch with Rauri through calls and text. He is the single most patient person I have ever seen considering the amount of times I kept bugging him about updates. But he always kept me up to date without any issues. He was incredibly helpful throughout the process and really understood my dire situation. He helped make this whole thing a lot easier on me because the communication was always there, and I recall him going the extra mile to help me figure out some solutions. All in all, though there were some hurdles, they were not due to Empanda. They went above and beyond to help me find my very first apartment in the UK. I would highly recommend anyone to approach Empanda Properties and work with them to find your new home. I am very delighted and eternally grateful for Empanda's help. Thank you so very much! More...
Reviewed on Google Maps
Matt
I turned up on time for a viewing and confirmed everything online that I'd be there. Checked my voicemail... had one saying I hadn't confirmed it (I had). Waited 15 mins and rang a few times with no response or message. No one turned up. Got a text 25 mins later asking if I'm on my way? Not really sure why. I had to just leave. The whole journey took me a few hours out of my way for a giant waste of time. Really unprofessional behavior. Doesn't feel like it costs much for a message to say you're running late. Especially when viewings take people so much out of their way. More...
Reviewed on Google Maps
Jonathon Parkinson
Empanda helped us with finding a suitable office space in Manchester. They presented us with multiple suitable options that met our criteria and then helped advise us on the most suitable and sort out contracts with the landlords. Would highly recommend Connor and Empanda for anyone looking for commercial property services in and around Manchester! More...
Reviewed on Google Maps
Ashmi Shahnaz Zameer
Connor has been amazingly helpful and very considerate in finding the perfect space for our company in Manchester in a very short time. Thanks Connor!
Reviewed on Google Maps
Graham Pullan
Reviewed on Google Maps
