Bluebirdcare Ipswich and Bury St. Edmunds

Broken promises, unfair treatment and poor working standards I accepted this role based on a formal written agreement clearly stating I would receive 25 hours of work each week. Once I started, it quickly became clear they were unable to deliver what was originally agreed. They tried to change the terms of my contract, and when I did not agree, my employment was ended. They later claimed my original offer had no value and was not part of our agreement, which is misleading and completely unfair. Working practices here are unsafe and fall well below expected standards. I was regularly notified of shifts less than an hour before they were due to start, sometimes when I was already out. This left me no proper time to read care notes or prepare adequately for visits, yet this was later recorded as a concern against me. All the reasons given for ending my employment were untrue. I was accused of things that simply did not happen, and claims were made about my work that were never raised with me at the time. Standard induction training usually takes around 3 weeks, but I was kept training and shadowing for 3 months – far longer than normal. Records were later changed to say I had completed only a small number of shifts, but my own payslips prove otherwise. This company does not keep its word, treats staff unfairly and operates below the standards you should expect. I would not recommend working here. More...

Reviewed on TrustPilot

All carers are very good and helpful always pleased to see Kay she is like part of the family. Always helpful when you ring.

Reviewed on TrustPilot

awful company! they have been looking after my dad for a couple of years and i have to check every day what they are doing, i’ve had to raise safe guarding issues and they will come in and do the minimum amount and never stay the time you are paying for, they do not listen to what you want instead do their own thing, if you raise a complaint they give themselves 30 days before they provide you with a response! i had one carer give my dad frozen chips for dinner, they keep leaving his walker where he can’t reach it and he has had multiple falls because of their failures! i would avoid as all cost More...

Reviewed on TrustPilot

Been with Bluebird for about a year. They provide care services, such as stoma care that many of the other companies do not provide. They have really supported Mum, and clearly worked with Mum to ensure she maintained as much independence as she could. The other week, on last visit of the night, Mum needed 111. Nicola stayed late to help Mum get though to 111 and set up the home visit she needed. Thank you Nicola we are very grateful for what you did. The care provision has evolved to meet Mum's changing care needs. My thanks to all of the team who have been so supportive and vital in keeping Mum independent and at home. More...

Reviewed on TrustPilot

My great experience at work comes from a supportive team, good communication, opportunities to learn, and making a positive difference to the people l care for at work made my experience great at work. The company is really supports me by providing regular trainings, supervision and good communication skills, and helpful team to help me whenever guidance is needed....l changed how l used to talk to the client and office through their good guidance...Thank you Bluebird for your best support More...

Reviewed on TrustPilot

Bluebird is fantastic! Consistently providing excellent care.

Reviewed on TrustPilot

Sadly, I cannot recommend Bluebird based on our experience with them. Finding care for a parent with dementia is one of the hardest decisions a family has to make. We placed our trust in Bluebird to provide a safe, reliable and caring live-in service for our mum, but over time that trust was completely eroded. The biggest issue was the lack of communication. Emails were regularly ignored, we were not kept informed when carers changed, and we were left trying to work out who was actually caring for Mum. Despite the significant cost of the service, we were never provided with regular invoices or a clear explanation of charges. The monthly cost increased from around £6,000 to approximately £13,000, without proper consultation or transparency. We were also extremely uncomfortable with how our personal information was handled. We were repeatedly told that GDPR meant Bluebird could not provide us with basic contact details for carers, yet information about Mum’s care was shared with people who did not have Lasting Power of Attorney or any legal authority to be involved in decisions about her care. This inconsistency caused a great deal of concern and damaged our confidence in the company. The most upsetting thing was feeling that Mum’s needs were not always being prioritised. Someone living with dementia needs patience, supervision and genuine engagement, and unfortunately we reached a point where we no longer felt confident that Bluebird was providing the level of care and attention that she deserved. We gave Bluebird opportunities to address our concerns, but sadly things did not improve. We have now moved Mum to another provider, and we only wish we had made the decision sooner. Choosing care for a vulnerable family member is incredibly personal, and families need to feel they can trust the people looking after their loved ones. Unfortunately, our experience with Bluebird left us feeling let down. More...

Reviewed on TrustPilot

Bluebird have continuosly been a superb care experience. Every Carer is well trained, friendly and go beyond the basic routine. Would highly recommend them, and wouldn't want to change. More...

Reviewed on TrustPilot

Great care from great staff

Reviewed on TrustPilot

We have used both live in carers and domiciliary carers and have been very happy with the level of support and communication from the agency and the responsiveness to any questions / concerns. Having Bluebird agency staff has meant that mum is able to live comfortably and safely at home with her Dementia and given peace of mind for our family and eased the pressure of care. I have found them to be very professional and caring and would recommend them. More...

Reviewed on TrustPilot

Bluebird Care helped us through the most difficult period in our family's life, as my Mum had severe dementia. The carers were all extremely professional whilst being friendly at the same time and helping us all feel relaxed to have them in our home. As time went by, as promised, they matched a small number of regular carers to my Mum to provide consistency and help build a caring rapport. The carers who came consistently really felt like part of our family unit and helped us cope with the situation. They were at all times gentle and attentive and I genuinely felt like they had my Mum's comfort, peace of mind and well being as their priority. More...

Reviewed on TrustPilot

Bluebird carers have looked after my mother since November 2023. She receives 4 visits daily and a fortnightly cleaning visit. I can thoroughly recommend Bluebird Care to anyone needing care for themselves or their relatives. The carers are professional and good natured and Mum looks forward to their visits. This wasn't always the case as Mum has dementia and initially didn't see the need for assistance. Bluebird worked with me to build her trust and were always happy to tweak timings of visits and regularly review her care plan. A real bonus for me is the excellent communication via phone, email and the online system they use. I am able to see the weekly schedule of visits in advance and reports of each visit by the carer on my phone so always feel reassured that all is well. Thank you to all at Bluebird Care for looking after Mum and being so supportive to me as well. More...

Reviewed on TrustPilot

Bluebird care are an amazing domiciliary care company, all interaction I have had with both office staff especially the manager Hollee and carers has been exceptional and very professional. I highly recommend Bluebird Care Chichester for all home care needs. More...

Reviewed on TrustPilot

Bluebird Care Uttoxeter makes sure they put the customers first, and is a highly professional service. I feel valued as an employee, and I have even had the care services for my own grandparents as I knew they would have the best care! Highly recommend.

Reviewed on TrustPilot

I am new to Bluebird and the jury is still out. The person I spoke to said she would get back to me, she didn’t and tried to blame me. I had requested two visits, an hour long for both, starting at 4pm - 5pm. They came at 3.15pm as they couldn’t make the 4pm. No one rang me to tell of the change. They phoned the office and they confirmed it was supposed to be 4pm. Didn’t apologise at all. I was unprepared for the visit, I would have liked to tidy up and not have a cup of tea in front of me. The bluebird agent was lovely. I find the time inconvenient and am a little perturbed of how much Bluebird agents are paid. Also I still pay when on holiday? I will decide this week as I have 14 days cooling off period. More...

Reviewed on TrustPilot

Bluebird care is an amazing place to work, all staff make you feel listened too and that you are valued. The training is brilliant and very thorough.

Reviewed on TrustPilot

I have worked for Bluebird Care since March 2024 and it has been a fantastic experience. The team are all very supportive and dedicated to providing a premium care service to our customers. I love knowing the difference we are making to peoples lives. More...

Reviewed on TrustPilot

From the beginning of starting with Bluebird Care as a carer in 2022, I can say that this is an excellent company to work for. The office team are working closely with all the carers and are very supportive with any issues that could arise. More...

Reviewed on TrustPilot

I love working for Bluebird Care because it’s care with real heart. Every day I get to support people in their own homes and help them keep their independence and dignity. The team at Bluebird Burton backs you up, the training is excellent, and you’re treated like family, not just a staff number. Knowing I’ve made someone’s day better is what makes me proud to be here. More...

Reviewed on TrustPilot

Be aware of bluebird care. A franchise sold to anyone, no management, data protection unknown. Home visits to take your time and all details. Not capable, not trustworthy management. Shared information about client without knowledge or consent with third party. For the profits of franchise. More...

Reviewed on TrustPilot

A huge thank you to you for the care and support you gave us to enable my Dad to get to my son’s wedding last week. Nothing was too much trouble and having him there meant so much to us all. In particular we want to thank Ambreen for the kindness and care she showed Dad on lead up and on the day. An incredibly special day for us all and he talks about it all the time. Thank you! More...

Reviewed on TrustPilot

Bluebird has been providing care for my mum for about 7 months now and she has progressed to needing a full time carer. She now has a live in carer who we are very happy with. Communication is good. Regular reviews take place More...

Reviewed on TrustPilot

The carers from Bluebird that looked after my father were excellent and he responded well building relationships with them. It was a very turbulent time for us with several long hospital stays and discharge dates changing. This made it difficult to plan and arrange care with any certainty, but each time Bluebird reacted well and found good care when we needed it. I learnt to trust them to find care, although the communication of the detail to us was sometimes very last minute. More...

Reviewed on TrustPilot

The booking process helped us to learn what might be needed and what was best for our mum's care as John talked us through the options and what he deemed was initially needed. John showed his experience and care with how he handled our situation in a calm and productive manner and checked in with us throughout the process. We really got to see why the rating for this organisation is outstanding with all they put in place, with the transparency and also with taking the extra weight off the shoulders of the family so that micromanagement from family members isnt needed meaning you can have more meaningful relationships with your loved ones. Thanks Bluebird More...

Reviewed on TrustPilot

Excellent care provided. Friendly and considerate carers go the extra mile and the organisation is set up very well. Good communication with us and carers very alert to anything we need to know about. Quite expensive but worth it for the good service. More...

Reviewed on TrustPilot

Appointment booked for 2:00pm for assessment , appointment cancelled ...wont be bothering with these again ,,excellent start 🤷

Reviewed on TrustPilot

Working for this company has been absolutely shocking and a complete let down of what I was expecting. I didn't even last a year before I started to feel like I was being pushed to quit my role. Being called in for things that are irrelevant constantly and for other people's mistakes, not dealing with any concerns raised properly, taking hours off me when I've asked for more, belittling me and making me feel like my presence in this company wasn't important. I never felt like I was taken seriously by majority of the staff in the office and when concerns were raised it was pushed to one side and forgotten about. One member of staff said that if anyone felt overwhelmed and needed to talk they could so I finally spoke up about how I felt and how the company was making me feel and I felt like I was being laughed at rather than being spoken to and discussing how I was feeling. Upon quitting my role i made sure that these concerns were mentioned again about how the company made me feel and yet again this was completely ignored. This company is a disgrace to work for and doesn't care about their staff whatsoever! More...

Reviewed on TrustPilot

I really enjoy working for Bluebird Home Care. The company offers flexible working hours, which is especially helpful for employees with children or family commitments. It makes it much easier to maintain a healthy work-life balance. The management and supervisors are very understanding, supportive, and always willing to help. They genuinely care about their staff and create a positive and friendly working environment. Working in care can be challenging at times, but it is also incredibly rewarding. Knowing that you are making a difference in people's lives brings a great sense of job satisfaction. I would highly recommend Bluebird Home Care as a supportive and rewarding place to work. I am proud to be part of such a caring, professional, and supportive team. More...

Reviewed on TrustPilot

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my husband, therefore giving me the confidence to leave my him. We do not need carers any longer, but they certainly helped my husband to get back on his feet after his operation. We will miss their kind attention. However, we know that help is available should we ever need it again. We would not hesitate to recommend Bluebird Care to anyone requiring assistance. More...

Reviewed on TrustPilot

Ken Jackson . I have used Bluebird care for the last few years and have always received outstanding service . All the staff are always very helpful and friendly nothing is ever too much trouble. They spend time chatting with me as well as efficiently tending to all my needs . Emily has been visiting me from the very start . She is always happy and friendly helping me in my home and we always have a friendly chat . All the staff are excellent and I look forward to their visits More...

Reviewed on TrustPilot

My Mum is 91 and lives alone in a bungalow. After trying a few options, she found Bluebird care to come and visit twice a week to help with shopping and to make her laugh. This increased to include cleaning, bed changing and transport to and from her most favourite activities. They took her out for coffee, went shopping, put lunch ready, checked on meals and were awesome at jigsaws! My mum was taken ill, the carer spotted it early and then the whole team helped both my mum and me to cope with the rapid changes to needs. They are the most amazing team. I cannot recommend the Bluebirds highly enough for every possible care need. More...

Reviewed on TrustPilot

Great company. Megan Waite from Epsom branch was so kind and caring. Well done

Reviewed on TrustPilot

The day cares were good but Jacqui Harris has been an amazing live in carer for Colette. She has been gentle , gracious and very knowledgeable As Colette has become frailer and close to end of life. Jacqui visited Colette every day in hospital until her planned holiday, taking clothes and items she needed to East Surrey. Colette has been very grateful for her care and companionship over the last few months. Well done Jacqui! More...

Reviewed on TrustPilot

I appreciate the experience I gained while working for Bluebird Care; however, overall I found the working environment extremely stressful. The most positive part of the role was the contact with clients in their homes. I met many kind people and genuinely enjoyed supporting them One of the biggest challenges was the rota pattern — finishing work at 10 pm and starting again at 7 am the following morning often left very little time for proper rest. After raising concerns about this, my working hours were significantly reduced, making it difficult to earn enough to cover basic living costs. Another issue was the expectation to remain available from early morning until late evening, while the actual paid working time was often only around 6–7 hours per day. In practice, only client contact time was fully paid. The role also involved significant driving on poor rural roads, which put considerable strain on my personal vehicle. Although mileage was paid, I personally did not feel it reflected the real costs of maintaining a car for this type of work. I also found communication with the office very difficult. In situations involving misunderstandings, I often felt blamed rather than supported, and interactions with management created a high level of stress and anxiety for me. Personally, I never felt like part of a supportive team environment. I believe future employees should be aware of the realities of the role and working conditions before accepting the position. More...

Reviewed on TrustPilot

Great company to work for. The team is welcoming, training is thorough, and management listens. There’s room to grow and the work feels rewarding. A few processes could be faster, but overall it’s a solid place to build your career. More...

Reviewed on TrustPilot

Very many thanks to the Caton, Lancaster team who organised a 10-day respite care package for my mum. From initial query to the final handover, everything went smoothly and was handled very professionally. A last minute change of plan was accommodated within a couple of hours and we were very happy with all the carers. I would recommend Bluebird care without hesitation. Mum felt well looked after and safe. Her meds were administered perfectly, meals were healthy, and the house kept clean. Nice work Bluebird ! More...

Reviewed on TrustPilot

I’ve been part of the Bluebird Care team for a while now, and honestly, it’s one of the most rewarding jobs I’ve had. At 58, I wanted work that felt meaningful and gave me flexibility, and Bluebird Care delivers on both. The people make it special* The clients are the best part of the job. You get to build real friendships with them, hear their stories, and know you’re making a difference in their day. If you’re thinking about care work and want somewhere that values both its clients and its staff, I’d recommend giving Bluebird Care a look. More...

Reviewed on TrustPilot

We cannot thank Bluebird enough for sending us Naomi Omaye as a live-in carer for my mother, who was sadly approaching the end of her life and wanted to remain at home. Naomi worked with us brilliantly for 4 weeks, nothing was too much trouble and her experience was very reassuring. She enabled mum to stay at home with dignity. and was kind, capable and compassionate. I would highly recommend Naomi and Bluebird Care. Thank you. More...

Reviewed on TrustPilot

I've only been working for Bluebird care (Boston area) for a few months now, but I can truly say it's one of the best decisions I've ever made! With the fantastic training and support I've received from the mangers and my wonderful colleagues, I've been able to grow in confidence, my knowledge, and pick up so many useful tips and tricks along the way. The mangers and colleagues here are some of the kindest and most supportive people I've ever met. I genuinely look forward to each day- spending time with the lovely clients and building meaningful relationships with them. If I ever had a loved one or a friend in need of care, I know I would choose Bluebird Care over any other company. I look forward to my future with the company and where it might lead me. More...

Reviewed on TrustPilot

I have worked for bluebird for 2 years and l love it, l like the fact we help people to live independently in their own home,l love meeting new people and bluebird bring people together, they provide ongoing training, and you can go further in your career,office staff are always helpful,always at the end of the phone to answer your question,big or small,any concerns they look into it straight away,they look and for you and their clients,overall a lovely company to work for. Jane

Reviewed on TrustPilot

6 month review Listen, take note of comments, flexible, helpful, keen to find out and know if they are meeting our needs

Reviewed on TrustPilot

Had a really excellent experience with Bluebird Care Rochdale and I would highly recommend their services to anyone looking for support and care for a family member. John and his team are kind and supportive all the way! More...

Reviewed on TrustPilot

Wonderful carers, always cheerful, practical and helpful.

Reviewed on TrustPilot

I recently started using Bluebird Care's living service for my family friend, Helena, and I couldn’t be more pleased with the care provided. From the beginning, Amy, the carer, has been absolutely wonderful. She genuinely treats Helena as if she were her own family, and nothing seems too much trouble for her. It’s comforting to know that when we’re not around, Helena is in such capable and caring hands. Amy has now taken some time off, and her replacement, Blessing, is settling in beautifully as well. Helena is always happy to see us, and it’s clear that she’s well cared for—she’s dressed, washed, and the house is kept tidy. I can't praise Bluebird Care enough for their excellent service. It’s reassuring to see such dedication and compassion in their staff. I highly recommend them to anyone looking for a reliable care service. **Rating: ⭐⭐⭐⭐⭐** More...

Reviewed on TrustPilot

I have learn more different things 😌

Reviewed on TrustPilot