Find a Virtual Personal Assistant in Gloucester

I have over 15 years work experience in a variety of employed and self-employed Administrative and Secretarial roles for large and small businesses in Education, Healthcare, Medical & Retail. These roles have enabled me to be a pro-active and efficient Virtual Personal Assistant. On a daily basis I practise: excellent time management; positive and effective customer and colleague communication; accuracy in handling confidential documentation - meeting GDPR regulations; and multi-tasking - adapting to everchanging diaries and business needs. I pride myself on being dedicated, driven and resourceful. I remain calm under pressure and handle sensitive and difficult situations with empathy and discretion. I enjoy working with people and love making positive connections. I am a huge believer in prompt and excellent communication whether that's in a team or working independently. My current client list consists of part time remote PA & Administration for: a School and 2 x Post-16 Training companies. I also work as an adhoc temp for a London-based Physiotherapy Practice and a Gardening company. A typical week for me as a remote Personal Assistant & Administrator includes (but is not limited to): School administration: -Google Suite use; Docs, Sheets, Calendar, Classroom -Parent emails & payments - invoicing and chasing payments. Setting account limits. -Small business bookkeeping duties: recording payments on the online booking system and keeping spreadsheets accurate for the School Business Manager's end of year compilation and submission. -Children registers and personal information updating & storage. -Bank statement reconciliation, purchase and finance collation, budget organising. -Online shopping, resources purchasing, stock replenishment & maintenance records. -Food Hygiene compliance; all paperwork and co-ordination according to Food Standards Agency - The Environmental Health. -Working within the policies and procedures of the school. Post-16 Training Company: -Using online databases and spreadsheets to record bookings and payments. -Working collaboratively and constructively with the trainer to promote business and support learners. e.g. advertising of events via Social Media - Facebook, being in contact with learners. -Invoicing schools, external trainers and candidates. Supporting candidates with their funding requests/payment plans. Confirming attendance and chasing payments. -Email co-ordination: respond to enquiries and questions via email. Being the gatekeeper for the Director, filtering emails and referring urgent enquires/issues to the Director if needed. -Organising refreshments, room bookings and candidate's ID and DBS paperwork. Recording on the Single Central Record, keeping all records confidential and up to date. -Transfer funds from the Training bank accounts. -Use of G-suite/Google Workspace. -Complying with the agreed procedures of the training provider. -Contacting apprentices/candidates - video calls and collating feedback and reviews. Mentoring and guiding. Physiotherapy Practice: As an remote PA I support the practice occasionally when they need temporary cover. Duties include: Consultant diary management, email inbox monitoring, patient bookings, organising patient records, diverted phone calls, invoicing, patient letters, payments, private prescription request co-ordination. -Use of Microsoft Office: Word, Excel, Calendar, Outlook email. Gardening Business (in peak season): -Diary management - organising time slots for customer visits, job activity and personal events. -Supply ordering and delivery arrangements. -Costing and pricing up jobs - finding the most cost-effective supplier for quality products. -Invoicing and quotations - typing up letters to customers and sending via email/preferred method. -Social media - Facebook updates of completing gardening work. -Receiving payments, chasing payments, reconciling receipts against bank statements. -Transferring funds between accounts. -Small business bookkeeping - keeping a record of transactions, spreadsheet maintenance, receipt collation. -Answering telephone calls, text messages and emails (business & personal) from customers, suppliers and external professionals. If you are need of a organised, friendly and business-orientated Personal Assistant & Administrator (who has a good sense of humour) I would very much like to work with you. I embrace all learning opportunities with an open mind and a can-do attitude, my skills list is ever-growing so if in doubt just ask and I will find a way to make your requests happen. annie.personalassistant@ gmail.com