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iMend

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About

We repair all type of Laptops, Apple Macs and Desktop PC’s, Phones, Tablet, Gaming PC and specialising in liquid damage repairs. We provide warranty and insurance for all our work and device sales.
We have over 9000 reviews at 4.6 on trust pilot https://www.trustpilot.com/review/www.imend.com

4 hires on Bark
15 hour response time

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Reviews (409)

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5/5

409 customer reviews

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29 September 2026

Really helpful about sending photos from my phone

Reviewed on Google Maps

28 September 2026

Absolutely brilliant service from iMend in Beeding. They’ve come to my rescue again, this time with my laptop, and I genuinely can’t recommend them highly enough. What really stands out is how incredibly helpful and friendly they are. They take the time to explain things, nothing is ever too much trouble, and you always feel like they genuinely want to help rather than just sell you something.It’s rare to find a business that you trust enough to know exactly where you’re going the next time something goes wrong — but iMend is definitely that for me.Fantastic local business, fantastic people and brilliant service. Thank you again! More...

Reviewed on Google Maps

28 September 2026

Lady with blond and pink hair so helpful,amazing service from imend ⭐️⭐️⭐️⭐️⭐️

Reviewed on Google Maps

28 September 2026

Excellent service, as always.

Reviewed on Google Maps

26 September 2026

They managed to clear my phone charging port with ease, definitely recommend.

Reviewed on Google Maps

10 September 2026

Reviewed on Google Maps

9 September 2026

Very good communication, friendly and fast service. Would recommend

Reviewed on Google Maps

9 September 2026

Hazel got to work almost immediately and had my laptop fixed by the next day. Even cleaned inside and out. Great service

Reviewed on Google Maps

8 September 2026

Thank you iMend (Upper Beeding), for fixing my iPhone 11 which I thought was on its way out. Now working as new agian, at very reasonable cost and all inside 1 hour. Strongly recommended.

Reviewed on Google Maps

7 September 2026

Service was prompt and efficient and the work was carried out very quickly and was priced fairly

Reviewed on Google Maps

4 September 2026

Great experience with Imend - Hazel gave a clear and timely response to my email with a reasonable quote - when it came to do the work, less repairs were needed than expected so she only charged me for what I needed! Thank you Hazel!

Reviewed on Google Maps

3 September 2026

Excellent service as always. My printer was sorted within a couple of hours of my 'phone call to them.

Reviewed on Google Maps

28 August 2026

I had the end of my charger stuck inside my phone, lovely guy fixed it for me free of charge - what a kind thing to do in a time of need. Thank you guys so much and so grateful that this shop is local to me! More...

Reviewed on Google Maps

27 August 2026

Dropped the phone in for a battery change, with a small fee for "jumping the queue" out in half an hour ,job done. Excellent service, Many thanks Paul and Hazel. RH.

Reviewed on Google Maps

19 August 2026

Quick efficient service!

Reviewed on Google Maps

14 August 2026

Spare of the moment, but went to imend to see if they could help me as my IPhone was not charging via cable. The gentleman I saw was very helpful, cleaned out the charging point, taking only 1 min or so, then wouldn’t take any cash off me. Much appreciated & would recommend. More...

Reviewed on Google Maps

7 August 2026

Speedy and effective replacement of an iPhone battery.

Reviewed on Google Maps

30 July 2026

Home visit sorted my issues out in minutes.

Reviewed on Google Maps

30 July 2026

Excellent service and speedy turnaround round. Thank you.

Reviewed on Google Maps

27 July 2026

As usual excellent, fast service. I had an issue with the charging port on my phone and was between trips into Europe, but as usual, and without fuss, iMend came to the rescue. Highly recommended.

Reviewed on TrustPilot

24 July 2026

Reviewed on Google Maps

24 July 2026

Brilliant service as always

Reviewed on Google Maps

22 July 2026

Excellent service and fast turnaround replacing battery on my s22

Reviewed on Google Maps

18 July 2026

highly recommend this computer shop! They quickly diagnosed the problem with my PC, identified the faulty components, and replaced them with high-quality parts. They took care of everything from start to finish, including installing all the necessary drivers, software, and ensuring the system was fully set up and running perfectly.The service was professional, honest, and efficient, and they kept me informed throughout the repair process. My PC now performs better than ever, and I couldn't be happier with the result.Excellent customer service, fair pricing, and great technical knowledge. I'll definitely be returning for any future upgrades or repairs and would highly recommend them to anyone looking for reliable computer services. ⭐⭐⭐⭐⭐ More...

Reviewed on Google Maps

15 July 2026

Have used Imend a couple of times previously. Always pleasant, helpful staff and a quick and efficient service. Can highly recommend. Thank you.

Reviewed on TrustPilot

15 July 2026

Extremely helpful lady who replaced my I pad battery overnight.

Reviewed on Google Maps

12 July 2026

After what I’ve seen after Jordan from nexus swapping out a high end GPU, Motherboard and power supply to what should have been a simple task has turned into an unacceptable state. Damage to customers pc case absaloutley shocking cable management. I can assure you the parts that were supplied to swapped were 1 million percent compatible. As I’ve seen myself scan computers offer the exact build as a pre build on there website. It was most definitely not a case of being impatient I was also aware of the phone calls coming through with nothing but issues during install including not putting the ram in the correct slots when there was only two sticks of ram the other two were light enhancement kits (dummy sticks) also not putting the GPU sag bracket back into the case especially when your installing a 3kg GPU this is bare basic stuff for gaming pc shop there is no excuse for it. And to top it off you didn’t even provide everything back that came in it had to be asked and even then further bits had to be collected the next day power supply cable , GPU sag bracket. This is not acceptable at all. Hopefully the individual pursues it all the way. More...

Reviewed on Google Maps

12 July 2026

I had a very disappointing experience with this repair shop. The staff were rude and didn't seem to have much knowledge about the parts they were discussing. The service was extremely slow, and to make matters worse, high-value items was damaged while in their care.Overall, the level of professionalism was well below what I expected. In my opinion, the store has declined significantly since the change in ownership. Unfortunately, I can't recommend this business based on my experience 😞 More...

Reviewed on Google Maps

12 July 2026

Absolutely appalling experience from start to finish. The staff were rude and dismissive. Communication was poor throughout, and the service was painfully slow. To make matters worse, they forgot to include parts causing unnecessary delays and inconvenience. When I raised the issue and requested a refund, they refused to resolve the situation in a fair or reasonable manner. More...

Reviewed on Google Maps

11 July 2026

Stay clear of this company took my high end gaming pc in to swap my GPU , Motherboard and power supply was an absolute nightmare from the moment it was dropped off I was having to go to another pc shop to get simple things like header splitter and run it up to them to undertake the work , I was not given everything back when collecting pc when I got home the build/ cable management is absolutely shocking my pc case is damaged and to top it all off I had to go back the next day to retrieve power cable from my power supply and the GPU sag arm witch had not been re installed as its built in with case a absaloute shambles they were not incompatible parts as this was checked prior to buying them with scan computers who sell my build as a pre build. I was not impatient at all as I was offered a same day priority service the pc was dropped off at 9:30am and I received it at 6pm More...

Reviewed on Google Maps

9 July 2026

Five stars! Thankyou!

Reviewed on Google Maps

8 July 2026

Fast and efficient service. Good communications.

Reviewed on TrustPilot

8 July 2026

Quick efficient service. Would definitely use them again.

Reviewed on TrustPilot

5 July 2026

Not for the first time I have visited iMend. This time it was for an old phone that was playing up. The help was efficient and speedy. Sadly the phone is dead but iMend did not take advantage , try to rip us off, just a small fee for testing the phone , along with answering a bunch of questions we WhatsApp them…I definately recommend them and I will use them again. More...

Reviewed on TrustPilot

4 July 2026

Really quick turnaround. Super efficient and friendly service. No hesitation in recommending them

Reviewed on TrustPilot

3 July 2026

Took my PC in with a nasty bug I couldn’t shift.They cleared it and cleaned the system in 24 hours …. for a modest fee. Excellent service.

Reviewed on Google Maps

2 July 2026

I bought a new phone and needed my apps etc moved from my ancient phone. This took a long time and was complicated, but the whole thing was sorted eventually with good humour and skill. I heartily recommend iMend - what a great service! More...

Reviewed on TrustPilot

1 July 2026

Reviewed on Google Maps

29 June 2026

Brilliant communication great service highly recommend 👌🏻

Reviewed on Facebook

29 June 2026

Always efficient, prompt service. I'm very glad we live so near!

Reviewed on TrustPilot

29 June 2026

The Google reviews don't lie. They were the reason I chose iMend in the first place, and they certainly lived up to the reputation. I took in three phones that I thought were beyond saving, and every one of them was brought back to life. The service was friendly, knowledgeable and honest from start to finish, with excellent communication throughout.I wouldn't hesitate to recommend iMend to anyone looking for a trustworthy, professional phone repair service. Outstanding experience. More...

Reviewed on Google Maps

28 June 2026

First time I've used iMend, to replace the battery on a iPnone 12 mini. They ordered the part and fitted it promptly as promised; back with me within 2hrs, and extending the life of my trusty iPhone which now lasts 24hrs again before needing a recharge. I will use them again, for computer repairs next time. Recommended local business! More...

Reviewed on TrustPilot

28 June 2026

I have used iMend previously and as the same as last time it was a great service. Quick turn around, friendly staff and good price

Reviewed on Google Maps

25 June 2026

Had an ipad repaired and software set back to factory settings. Repair carried out extremely fast at a very competitive price. Friendly knowledgeable genuine staff. Thank you from a happy repeat customer. More...

Reviewed on TrustPilot

24 June 2026

I took my phone to the Chatham branch for repair. The repair was done to a good standard and value added.

Reviewed on TrustPilot

23 June 2026

A repeat customer as have two young children who have a knack of smashing various screens. Excellent as always, took my phone in to the Beeding store as believed needed a new screen. Received a text telling me it was just the protector that has cracked, not the screen, so that’s all that needed replacing. £10 rather than £105. Thank you Hazel, great customer service, terrible salesperson! More...

Reviewed on TrustPilot

23 June 2026

As usual, iMend Ltd completed my request in a professional and efficient manner, and in relatively quick time.

Reviewed on Google Maps

19 June 2026

iMend just fixed my MacBook and saved me £675 for a new screen. They did it by good old fashioned investigations and problem solving. What I particularly liked was that their communications were fantastic, they kept looking for solutions and they were totally honest and open. 100% recommend. More...

Reviewed on Google Maps

18 June 2026

I have used iMend for lots of things but mainly for broken iPad or phone screens. The team are really happy and polite and have been quick at carrying out the mend. Yesterday my broken ipad screen had been replaced on the same day and they even included a screen protector for it. More...

Reviewed on TrustPilot

18 June 2026

My Mac was acting up - the screen flashing and no good for anything. Imend took it in and identified the problem as a rogue email address needing upgrades. Problem sorted and plans for upgrade in place. Total cost £25 for engineer’s time. Now that’s what I call service! More...

Reviewed on TrustPilot

Q&As

Imend understands how much our devices mean to us, we love the fact we can repair and fix devices that have been with our customers which hold important data and cherished memories. Not only do we repair, we also are able to advice our customers on what is right when it comes to a particular device. The customer relationship we have is what we love.

IMend was inspired to help others and revamp devices to live longer so you can make use of the money spent to buy the device.

We are affordable, personal and local to you. We will put you and your devices needs first.

We can provide remote services by telephone consultations and emails. We also arrive at the venue to assist on the computers or any problematic devices.

We have followed all COVID precautions and now that our store is open we are required to wear a mask and hand sanitise. All of our staff have been tested against COVID-19 and our customers must enter with a mask.

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