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iMend

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About

We repair all type of Laptops, Apple Macs and Desktop PC’s, Phones, Tablet, Gaming PC and specialising in liquid damage repairs. We provide warranty and insurance for all our work and device sales.
We have over 9000 reviews at 4.6 on trust pilot https://www.trustpilot.com/review/www.imend.com

4 hires on Bark
8 hour response time

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Reviews (372)

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5/5

372 customer reviews

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1 July 2026

Reviewed on Google Maps

29 June 2026

Brilliant communication great service highly recommend 👌🏻

Reviewed on Facebook

29 June 2026

Always efficient, prompt service. I'm very glad we live so near!

Reviewed on TrustPilot

29 June 2026

The Google reviews don't lie. They were the reason I chose iMend in the first place, and they certainly lived up to the reputation. I took in three phones that I thought were beyond saving, and every one of them was brought back to life. The service was friendly, knowledgeable and honest from start to finish, with excellent communication throughout.I wouldn't hesitate to recommend iMend to anyone looking for a trustworthy, professional phone repair service. Outstanding experience. More...

Reviewed on Google Maps

28 June 2026

First time I've used iMend, to replace the battery on a iPnone 12 mini. They ordered the part and fitted it promptly as promised; back with me within 2hrs, and extending the life of my trusty iPhone which now lasts 24hrs again before needing a recharge. I will use them again, for computer repairs next time. Recommended local business! More...

Reviewed on TrustPilot

28 June 2026

I have used iMend previously and as the same as last time it was a great service. Quick turn around, friendly staff and good price

Reviewed on Google Maps

25 June 2026

Had an ipad repaired and software set back to factory settings. Repair carried out extremely fast at a very competitive price. Friendly knowledgeable genuine staff. Thank you from a happy repeat customer. More...

Reviewed on TrustPilot

24 June 2026

I took my phone to the Chatham branch for repair. The repair was done to a good standard and value added.

Reviewed on TrustPilot

23 June 2026

A repeat customer as have two young children who have a knack of smashing various screens. Excellent as always, took my phone in to the Beeding store as believed needed a new screen. Received a text telling me it was just the protector that has cracked, not the screen, so that’s all that needed replacing. £10 rather than £105. Thank you Hazel, great customer service, terrible salesperson! More...

Reviewed on TrustPilot

23 June 2026

As usual, iMend Ltd completed my request in a professional and efficient manner, and in relatively quick time.

Reviewed on Google Maps

19 June 2026

iMend just fixed my MacBook and saved me £675 for a new screen. They did it by good old fashioned investigations and problem solving. What I particularly liked was that their communications were fantastic, they kept looking for solutions and they were totally honest and open. 100% recommend. More...

Reviewed on Google Maps

18 June 2026

I have used iMend for lots of things but mainly for broken iPad or phone screens. The team are really happy and polite and have been quick at carrying out the mend. Yesterday my broken ipad screen had been replaced on the same day and they even included a screen protector for it. More...

Reviewed on TrustPilot

18 June 2026

My Mac was acting up - the screen flashing and no good for anything. Imend took it in and identified the problem as a rogue email address needing upgrades. Problem sorted and plans for upgrade in place. Total cost £25 for engineer’s time. Now that’s what I call service! More...

Reviewed on TrustPilot

17 June 2026

A very friendly welcome - efficient and speedy service and a much appreciated World Cup discount.

Reviewed on TrustPilot

17 June 2026

So helpful and quick service with excellent advice

Reviewed on Google Maps

17 June 2026

Very friendly,speedy and efficient service - I also appreciated the World Cup discount

Reviewed on Google Maps

12 June 2026

Great service visit from Andy, sorted out the problem in a matter of minutes. The shop always gives immediate attention to any problem, solving it with the least fuss.

Reviewed on Google Maps

9 June 2026

A really good service. My old laptop died and in technophobic desperation i took it to this company to see if they could fix it. Within hours they messaged to say that it wasn't viable and were to charge a moderate diagnosis fee of £25. I went in to make payment the next day and bought a lovely nearly new laptop all set up for me to use so no stress involved. The diagnostic fee was also deducted from the price which was a nice little bonus. So what seemed like a massive task on my part to get computer access again has been stress free arranged and sorted by iMend Ltd in a little more than 24 hours. Thank-you very much. Tracey. More...

Reviewed on Google Maps

8 June 2026

Rapid and safe transport of my invaluable iPod. Going the extra mile to rescue all my precise music . Good communication too. Thank you so much.

Reviewed on TrustPilot

8 June 2026

Rapid and safe transport of my invaluable iPod. Going the extra mile to rescue all my precise music . Good communication too. Thank you so much.

Reviewed on Google Maps

4 June 2026

We have a very old but much loved iPhone which was dropped and the screen cracked and crazed badly. Hazel at iMend came to the rescue the same day. Amazingly not only did she have the correct screen in stock but it was fitted in less than an hour and at a very fair price too. Our early iPhone lives again! Thanks Hazel and iMend for the superb service as ever. More...

Reviewed on TrustPilot

4 June 2026

We have a very early and much loved iPhone which was dropped and the screen cracked and crazed badly. Hazel at iMend came to the rescue the same day. Amazingly not only did she have the correct screen in stock but she fitted it in less than an hour and at a very fair price too. Our early iPhone lives again! Thanks Hazel and iMend for the brilliant service as always. More...

Reviewed on Google Maps

4 June 2026

Quick and professional service. Many thanks.

Reviewed on Google Maps

31 May 2026

Very efficient service, knowledgeable . I felt comfortable with the experience, knowing that the work would be completed correctly.

Reviewed on Google Maps

25 May 2026

Very pleased with the ease of our transaction thanks iMend will recommend.

Reviewed on Google Maps

18 May 2026

In our area imend has such a good reputation, rightly deserved for the friendly service, compentence and advice. I wouldn't bother going anywhere else! I know what they say is genuine and suited to my needs. More...

Reviewed on TrustPilot

15 May 2026

Called to inquire about pricing and availability. They were able to fit us in the same day, and the phone screen was repaired within 30 minutes of dropping it off. The pricing was also very reasonable.We would definitely use this company again. More...

Reviewed on Google Maps

15 May 2026

My wife's I phone became wet due to a leaking water bottle. I took it in to iMend in Upper Beeding about 10.30 am. At around 3pm I had a call to say that it had been checked and was now OK. I also had an issue with charging which turned out to be the cable. All fixed promptly. Well done, excellent, professional and friendly service. More...

Reviewed on TrustPilot

13 May 2026

Staff very pleasant and knowledgeable. Lots of small accessories phones 📱 computers etc.

Reviewed on Facebook

10 May 2026

Hazel installed a new battery on my (old) iphone very promptly. There was an issue with the screen so she kindly installed a new screen, free of charge. Top marks for service, highly recommended. Thank you Hazel! More...

Reviewed on TrustPilot

9 May 2026

Fabulous lady fixed my phone while I waited and saved me a fortune and an embarrassing situation had I used my insurance. Incredibly helpful and friendly 🤩

Reviewed on Google Maps

9 May 2026

hello guys Can I have yours email so I can write to you?

Reviewed on Google Maps

9 May 2026

I have been to this shop on the odd occasion when i have had a problem with my Laptop and found the man named Sam very knowledgeable and helpful and corrected the problem, also thankyou to Hazel for sorting out the start up issue and also for repairing the On/off Power button, i will definitely recommend I Mend Shop in Upper Beeding or Billingshurst to anybody.

Reviewed on TrustPilot

30 April 2026

Fantastic Service! My iPhone issue was instantly diagnosed and the repairs made within the hour. Great communication and would highly recommend.

Reviewed on Google Maps

30 April 2026

Fantastic service! Completely non functioning iPhone and the issue was diagnosed immediately and fixed within 30 minutes. Excellent communication and couldn’t be more impressed.

Reviewed on TrustPilot

29 April 2026

My PC was fixed really quickly and returned the next morning. Hazel explained what was wrong how it was fixed and the fixed price included a year’s anti virus so really great value for money and friendly too. Thank you for fab customer service. More...

Reviewed on Google Maps

28 April 2026

My desktop died, I took it in to iMend for a reasonable fee they checked it out, ran some upgrades and restored it back to life! This happened in one afternoon… I would definately recommend them. More...

Reviewed on TrustPilot

27 April 2026

From start to finish very kind & professional stsff. I brought my refurbished iphone & I’m very happy with it…..my family have been using IMend on & off for a few years now they are very reliable….

Reviewed on Google Maps

27 April 2026

Fast, friendly and efficient service.

Reviewed on TrustPilot

22 April 2026

I had a new battery fitted in my iPad. It was a Competitive price, local to me & completed within the time given. Great service

Reviewed on TrustPilot

16 April 2026

Great service, quick repair of my daughter’s phone.Really reasonably priced. Would totally recommend!

Reviewed on Google Maps

16 April 2026

Quick repair. Food price.

Reviewed on Google Maps

15 April 2026

I came in to enquire about extending the RAM on my laptop and James showed the purest kindness and top noch knowledge to help me. I'm so glad I found this shop!

Reviewed on Google Maps

13 April 2026

Nexus have been more than amazing anything and helpful in every aspect. Whether it’s changing parts over in my PC or a complete new build they smash it every time, recommend to everyone.

Reviewed on Google Maps

1 April 2026

Excellent help and advice, would thoroughly recommend.

Reviewed on Google Maps

1 April 2026

Repaired by Samsung tablet with a new battery promptly and at reasonable cost.Also cleaned out the charging and headphone sockets at no extra cost on the tablet and on my phone, which now work properly. I recommend them.

Reviewed on Google Maps

31 March 2026

Excellent service, reasonable costs. Used them for several devices over many years. 100%, impossible to fault. Quick too.

Reviewed on Facebook

31 March 2026

Great service- popped in for IPhone battery replacement all completed in 15 mins - also sorted charging issue for me - Highly recommended - Thank you

Reviewed on Google Maps

31 March 2026

We don't live locally but have family here. We've taken several things to the Upper Beeding site and it has always been first rate. Cannot fault them.

Reviewed on Google Maps

30 March 2026

professional and friendly. quick turnaround. fair price.

Reviewed on Facebook

Q&As

Imend understands how much our devices mean to us, we love the fact we can repair and fix devices that have been with our customers which hold important data and cherished memories. Not only do we repair, we also are able to advice our customers on what is right when it comes to a particular device. The customer relationship we have is what we love.

IMend was inspired to help others and revamp devices to live longer so you can make use of the money spent to buy the device.

We are affordable, personal and local to you. We will put you and your devices needs first.

We can provide remote services by telephone consultations and emails. We also arrive at the venue to assist on the computers or any problematic devices.

We have followed all COVID precautions and now that our store is open we are required to wear a mask and hand sanitise. All of our staff have been tested against COVID-19 and our customers must enter with a mask.

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