We repair all type of Laptops, Apple Macs and Desktop PC’s, Phones, Tablet, Gaming PC and specialising in liquid damage repairs. We provide warranty and insurance for all our work and device sales.
We have over 9000 reviews at 4.6 on trust pilot https://www.trustpilot.com/review/www.imend.com
397 customer reviews
Kiera Taylor-Peckham
I had the end of my charger stuck inside my phone, lovely guy fixed it for me free of charge - what a kind thing to do in a time of need. Thank you guys so much and so grateful that this shop is local to me! More...
Reviewed on Google Maps
Robin Hunter
Dropped the phone in for a battery change, with a small fee for "jumping the queue" out in half an hour ,job done. Excellent service, Many thanks Paul and Hazel. RH.
Reviewed on Google Maps
Tash Bt
Quick efficient service!
Reviewed on Google Maps
Peter Manville
Spare of the moment, but went to imend to see if they could help me as my IPhone was not charging via cable. The gentleman I saw was very helpful, cleaned out the charging point, taking only 1 min or so, then wouldn’t take any cash off me. Much appreciated & would recommend. More...
Reviewed on Google Maps
Alex Holmes
Speedy and effective replacement of an iPhone battery.
Reviewed on Google Maps
Yvonne McDermottt
Home visit sorted my issues out in minutes.
Reviewed on Google Maps
Michael Williams
Excellent service and speedy turnaround round. Thank you.
Reviewed on Google Maps
Andy Kynoch
As usual excellent, fast service. I had an issue with the charging port on my phone and was between trips into Europe, but as usual, and without fuss, iMend came to the rescue. Highly recommended.
Reviewed on TrustPilot
Stoyka Georcheva
Reviewed on Google Maps
Nikki Dunsford
Brilliant service as always
Reviewed on Google Maps
mark weller
Excellent service and fast turnaround replacing battery on my s22
Reviewed on Google Maps
Adrian Zapior
highly recommend this computer shop! They quickly diagnosed the problem with my PC, identified the faulty components, and replaced them with high-quality parts. They took care of everything from start to finish, including installing all the necessary drivers, software, and ensuring the system was fully set up and running perfectly.The service was professional, honest, and efficient, and they kept me informed throughout the repair process. My PC now performs better than ever, and I couldn't be happier with the result.Excellent customer service, fair pricing, and great technical knowledge. I'll definitely be returning for any future upgrades or repairs and would highly recommend them to anyone looking for reliable computer services. ⭐⭐⭐⭐⭐ More...
Reviewed on Google Maps
Mrs Maureen
Have used Imend a couple of times previously. Always pleasant, helpful staff and a quick and efficient service. Can highly recommend. Thank you.
Reviewed on TrustPilot
Michael Walter
Extremely helpful lady who replaced my I pad battery overnight.
Reviewed on Google Maps
Damien
After what I’ve seen after Jordan from nexus swapping out a high end GPU, Motherboard and power supply to what should have been a simple task has turned into an unacceptable state. Damage to customers pc case absaloutley shocking cable management. I can assure you the parts that were supplied to swapped were 1 million percent compatible. As I’ve seen myself scan computers offer the exact build as a pre build on there website. It was most definitely not a case of being impatient I was also aware of the phone calls coming through with nothing but issues during install including not putting the ram in the correct slots when there was only two sticks of ram the other two were light enhancement kits (dummy sticks) also not putting the GPU sag bracket back into the case especially when your installing a 3kg GPU this is bare basic stuff for gaming pc shop there is no excuse for it. And to top it off you didn’t even provide everything back that came in it had to be asked and even then further bits had to be collected the next day power supply cable , GPU sag bracket. This is not acceptable at all. Hopefully the individual pursues it all the way. More...
Reviewed on Google Maps
Jasper Jumbuck
I had a very disappointing experience with this repair shop. The staff were rude and didn't seem to have much knowledge about the parts they were discussing. The service was extremely slow, and to make matters worse, high-value items was damaged while in their care.Overall, the level of professionalism was well below what I expected. In my opinion, the store has declined significantly since the change in ownership. Unfortunately, I can't recommend this business based on my experience 😞 More...
Reviewed on Google Maps
Enderwolf Gaming
Absolutely appalling experience from start to finish. The staff were rude and dismissive. Communication was poor throughout, and the service was painfully slow. To make matters worse, they forgot to include parts causing unnecessary delays and inconvenience. When I raised the issue and requested a refund, they refused to resolve the situation in a fair or reasonable manner. More...
Reviewed on Google Maps
Jr Ghost
Stay clear of this company took my high end gaming pc in to swap my GPU , Motherboard and power supply was an absolute nightmare from the moment it was dropped off I was having to go to another pc shop to get simple things like header splitter and run it up to them to undertake the work , I was not given everything back when collecting pc when I got home the build/ cable management is absolutely shocking my pc case is damaged and to top it all off I had to go back the next day to retrieve power cable from my power supply and the GPU sag arm witch had not been re installed as its built in with case a absaloute shambles they were not incompatible parts as this was checked prior to buying them with scan computers who sell my build as a pre build. I was not impatient at all as I was offered a same day priority service the pc was dropped off at 9:30am and I received it at 6pm More...
Reviewed on Google Maps
delia lindon-spence
Five stars! Thankyou!
Reviewed on Google Maps
Neil Featherstone
Fast and efficient service. Good communications.
Reviewed on TrustPilot
Celia
Quick efficient service. Would definitely use them again.
Reviewed on TrustPilot
Cathy A
Not for the first time I have visited iMend. This time it was for an old phone that was playing up. The help was efficient and speedy. Sadly the phone is dead but iMend did not take advantage , try to rip us off, just a small fee for testing the phone , along with answering a bunch of questions we WhatsApp them…I definately recommend them and I will use them again. More...
Reviewed on TrustPilot
Elaine
Really quick turnaround. Super efficient and friendly service. No hesitation in recommending them
Reviewed on TrustPilot
Keith McKenna
Took my PC in with a nasty bug I couldn’t shift.They cleared it and cleaned the system in 24 hours …. for a modest fee. Excellent service.
Reviewed on Google Maps
Rose Sharp
I bought a new phone and needed my apps etc moved from my ancient phone. This took a long time and was complicated, but the whole thing was sorted eventually with good humour and skill. I heartily recommend iMend - what a great service! More...
Reviewed on TrustPilot
Mary Travers
Reviewed on Google Maps
Jason Fisher
Brilliant communication great service highly recommend 👌🏻
Reviewed on Facebook
Stephen Holliday
Always efficient, prompt service. I'm very glad we live so near!
Reviewed on TrustPilot
Aaron West
The Google reviews don't lie. They were the reason I chose iMend in the first place, and they certainly lived up to the reputation. I took in three phones that I thought were beyond saving, and every one of them was brought back to life. The service was friendly, knowledgeable and honest from start to finish, with excellent communication throughout.I wouldn't hesitate to recommend iMend to anyone looking for a trustworthy, professional phone repair service. Outstanding experience. More...
Reviewed on Google Maps
Nick Muggridge
First time I've used iMend, to replace the battery on a iPnone 12 mini. They ordered the part and fitted it promptly as promised; back with me within 2hrs, and extending the life of my trusty iPhone which now lasts 24hrs again before needing a recharge. I will use them again, for computer repairs next time. Recommended local business! More...
Reviewed on TrustPilot
Gareth Brown
I have used iMend previously and as the same as last time it was a great service. Quick turn around, friendly staff and good price
Reviewed on Google Maps
Sharon Kirk
Had an ipad repaired and software set back to factory settings. Repair carried out extremely fast at a very competitive price. Friendly knowledgeable genuine staff. Thank you from a happy repeat customer. More...
Reviewed on TrustPilot
Dayo Ogunjobi
I took my phone to the Chatham branch for repair. The repair was done to a good standard and value added.
Reviewed on TrustPilot
Nick Grant
A repeat customer as have two young children who have a knack of smashing various screens. Excellent as always, took my phone in to the Beeding store as believed needed a new screen. Received a text telling me it was just the protector that has cracked, not the screen, so that’s all that needed replacing. £10 rather than £105. Thank you Hazel, great customer service, terrible salesperson! More...
Reviewed on TrustPilot
John Bennett
As usual, iMend Ltd completed my request in a professional and efficient manner, and in relatively quick time.
Reviewed on Google Maps
Jeremy Holt
iMend just fixed my MacBook and saved me £675 for a new screen. They did it by good old fashioned investigations and problem solving. What I particularly liked was that their communications were fantastic, they kept looking for solutions and they were totally honest and open. 100% recommend. More...
Reviewed on Google Maps
Katy
I have used iMend for lots of things but mainly for broken iPad or phone screens. The team are really happy and polite and have been quick at carrying out the mend. Yesterday my broken ipad screen had been replaced on the same day and they even included a screen protector for it. More...
Reviewed on TrustPilot
Sarah Lavery
My Mac was acting up - the screen flashing and no good for anything. Imend took it in and identified the problem as a rogue email address needing upgrades. Problem sorted and plans for upgrade in place. Total cost £25 for engineer’s time. Now that’s what I call service! More...
Reviewed on TrustPilot
David Jones
A very friendly welcome - efficient and speedy service and a much appreciated World Cup discount.
Reviewed on TrustPilot
Susanne Shipton
So helpful and quick service with excellent advice
Reviewed on Google Maps
David Jones
Very friendly,speedy and efficient service - I also appreciated the World Cup discount
Reviewed on Google Maps
Clive Tester
Great service visit from Andy, sorted out the problem in a matter of minutes. The shop always gives immediate attention to any problem, solving it with the least fuss.
Reviewed on Google Maps
Tracey Kibble
A really good service. My old laptop died and in technophobic desperation i took it to this company to see if they could fix it. Within hours they messaged to say that it wasn't viable and were to charge a moderate diagnosis fee of £25. I went in to make payment the next day and bought a lovely nearly new laptop all set up for me to use so no stress involved. The diagnostic fee was also deducted from the price which was a nice little bonus. So what seemed like a massive task on my part to get computer access again has been stress free arranged and sorted by iMend Ltd in a little more than 24 hours. Thank-you very much. Tracey. More...
Reviewed on Google Maps
Mr Hardy
Rapid and safe transport of my invaluable iPod. Going the extra mile to rescue all my precise music . Good communication too. Thank you so much.
Reviewed on TrustPilot
Stephen Hardy
Rapid and safe transport of my invaluable iPod. Going the extra mile to rescue all my precise music . Good communication too. Thank you so much.
Reviewed on Google Maps
Ian Swindells
We have a very old but much loved iPhone which was dropped and the screen cracked and crazed badly. Hazel at iMend came to the rescue the same day. Amazingly not only did she have the correct screen in stock but it was fitted in less than an hour and at a very fair price too. Our early iPhone lives again! Thanks Hazel and iMend for the superb service as ever. More...
Reviewed on TrustPilot
Ian Swindells
We have a very early and much loved iPhone which was dropped and the screen cracked and crazed badly. Hazel at iMend came to the rescue the same day. Amazingly not only did she have the correct screen in stock but she fitted it in less than an hour and at a very fair price too. Our early iPhone lives again! Thanks Hazel and iMend for the brilliant service as always. More...
Reviewed on Google Maps
Richard Golds
Quick and professional service. Many thanks.
Reviewed on Google Maps
Kay White
Very efficient service, knowledgeable . I felt comfortable with the experience, knowing that the work would be completed correctly.
Reviewed on Google Maps
Marie Donovan
Very pleased with the ease of our transaction thanks iMend will recommend.
Reviewed on Google Maps
What do you love most about your job?
Imend understands how much our devices mean to us, we love the fact we can repair and fix devices that have been with our customers which hold important data and cherished memories. Not only do we repair, we also are able to advice our customers on what is right when it comes to a particular device. The customer relationship we have is what we love.
What inspired you to start your own business?
IMend was inspired to help others and revamp devices to live longer so you can make use of the money spent to buy the device.
Why should our clients choose you?
We are affordable, personal and local to you. We will put you and your devices needs first.
Can you provide your services online or remotely? If so, please add details.
We can provide remote services by telephone consultations and emails. We also arrive at the venue to assist on the computers or any problematic devices.
What changes have you made to keep your customers safe from Covid-19?
We have followed all COVID precautions and now that our store is open we are required to wear a mask and hand sanitise. All of our staff have been tested against COVID-19 and our customers must enter with a mask.
Phone Reapirs
Computer Repair
Data backup
Network Infrastructure
Data Recovery
Network Installation and Cabling
Network Security
Hosting & Cloud Services
Network, Database and IT Support
Phone or Tablet Repair
Hardware Infrastructure