Focalpoint Repointing

The customer service rep was helpful and answered my question to resolve my issue

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Customer Service Rep was extremely knowledgeable, customer friendly, patient, and took the time to resolve the issue.

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Very professional, and knew exactly what I was looking for.

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Alan (I think is correct) was patient and efficiently helped me solve my issue. Once I got to a live person it was fairly easy to get me back up and able to work with my website.

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Doug was a great help, he answered all my questions & then some.

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The customer support guy (Umesh Chandra) blocked my IP address because he did not want to provide support. He blocked my IP for 15 to 20 minutes and left the chat by sending a generic message that I stepped away. I am a web developer and have delegated access to many accounts I manage. Recently I contacted support about a problem with cpanel email. First of all he reply so late to my messages and after wasting time he said that i contact email support. When I asked why not on this support he blocked my IP address. On again contact another support person Rakshitha J wasted almost 1 hour and even failed to understand the basic problem. They dont even have basic knowledge of domain, hosting and emails. System is sending me an email and the support person is not listening. Dont waste your time and money on this kind of customer support that is full with indian guys that dont want to work or listen to the customer. More...

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Llana was absolutely amazing. She learned more about my business, introduced all the products that would best fit my portfolio and assumed the sale with me. I called simply to inquire but after speaking with Llana, I felt crazy not purchasing what I needed for the business. More...

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Chris (the operator/help assistant) was very patient and clearly communicated the solution to my problem transferring my domain to a new registrar.

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The representative was very helpful and very patient and willing to walk me through the process of editing and managing our organizations website. He was a wealth of information to make our group feel safe about putting information on the website. More...

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The product is basic (not a bad thing) and great for getting up and running quickly for someone who has little or no experience putting together or operating a website. The customer service, though, is outstanding! More...

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Efficient, polite, explained everything to me. My problems with SSL Certificate resolved immediately. I like using GoDaddy as I can always speak to a human representative immediately. I don’t like using AI Robot to communicate. I like human interaction, time saving and I know the problem is resolved. More...

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Go daddy support very knowledgeable. Took care of ,y issue quickly. Went above and beyond to quickly help me with a setting to increase my work flow. Great job

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Your rep... Adrian... was wonderful... patient... knowledgeable... and resolved several issues I had. I am very thankful to luck up and have Adrian help me. Your rep did GoDaddy good.

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Carlos was patient and kind

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Customer service great

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I had recently ordered a website and had a problem setting it up as the plan I requested was not what I was looking for. Christopher answered my call and understood my problem and was very professional and friendly in cancelling my previous purchase and replacing it with the correct plan. I am very appreciative of the time and effort he provided in fixing my problem. More...

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No matter what time, day or night, I can always talk to a real person. I hate robots.

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I have used godaddy for ages, and I have always been impressed with the high level of customer service I receive. The products are well priced and easy to use.

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Reggie at GoDaddy went above and beyond to help me, making the entire experience seamless and enjoyable. She was knowledgeable, patient, and incredibly attentive, ensuring every detail was handled perfectly. Because of how easy she made everything, I ended up spending twice as much as I originally planned—not because I was pressured, but because she made sure I had exactly what I needed with complete confidence. GoDaddy is lucky to have her, and I hope they recognize what an asset she is. If I could give her 10 stars, I would! Thank you, Reggie—you’re truly one of a kind! More...

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I paid for a subscription and went in to create an email, already straight from the beginning I was having issues. I tried to contact support but support is non-existent. literally the chat button DOES NOT WORK. Not a good sign if you're trying to set up a website for a business. I found their phone number for support so I texted them to just give me a refund since I paid for a subscription today. they kept asking for an order number that DOES NOT EXIST even though my credit card details show that the payment went out. I kept saying this but now they won't even respond. IT'S AS IF THEY DELIBERATELY DELAYING AND AVOIDING TO RESOLVE MY ISSUE SO THEY DON'T HAVE TO GIVE ME BACK MY REFUND. Their policy says: Standard Refund Terms Annual Plans+ - Within 30 days of the date of the transaction. Are you going to just avoid me for 30 days? Godaddy, give me my refund now, then maybe I'll take this review down. More...

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Courteous, and knowledgeable

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Good Location Sytay Feel At Home staff are good room clean atmosphere is good

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Had a great customer service agent that helped me get back into my account after I messed things up!

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Customer support is totally ineffective. They cant even type proper English. No full stops at the end of sentences - just word salad. I asked them a simple task - to point my domain to my hosting package hosted by them. I am on my third chat with them and they are totally at a loss. More...

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Excellent service helpful and friendly

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If you'd like to move your domain to a different register they won't give you your authorization code (any other register I used do it immediately). They require you to CALL them to get the code to add as much friction as possible to prevent you from moving away. So I called the number. It said my market isn't supported for voice support 🤷🏻‍♂️ It said I could send a WhatsApp message though. I contacted them via WhatsApp, but they didn't know what to do, opened an "incident" case and said I'd get contacted via email in 5 business days. Two weeks later no email. I contacted them via WhatsApp again and had to explain everything from scratch (they couldn't access the history, even when I provided the incident #). They didn't know what to do and said they would ask the supervisor and ghosted me, never heard from them again. So GoDaddy basically is holding my domain without me being able to move it anywhere and I have no way to contact them. More...

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Alleen maar uit op geld! Ik ben al meer dan een maand bezig om mijn domeinnaam te verhuizen naar shopify en ze zeggen steeds dat verwerking 5 werkdagen duurt. Koop geen domeinnaam of iets bij godaddy want je krijgt het moeilijk terug. More...

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GoDaddy coustomer service and hosting is very good. But hosting price is high compared to other hosting providers. Please provide your hosting in cheap rate.

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This company values customers. The live customer support is excellent.

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Richard my customer support person was extremely helpful and was on the phone with me until my issues were resolved. It is in my opinion to have contact on occasion and communicate with a person rather than a chat room.

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Nathan at the other end of the line was simply approachable and understanding - just like chatting to a mate on the team.

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Extremely effecient and member of staff was excellent - highly recommended.

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Thank you, Robert! Excellent customer service! I've been using Godaddy since 2008! It just keeps on getting better!

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Love the 24/7 help. So refreshing.

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Frog driver

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After going through the preverbeal litany of AI questions and responces, speaking to a live person (One that exudes such grace) Shara Jean was refreshing! DON'T LOSE this person!

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Chris was excellent, patient, knowledgeable, and very pleasant - I recommend GoDaddy completely

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Over all every time I call Go Daddy I get the best service as each and everyone of them in the team served me and assist me to all the issue that I want to understand. They have all the time and respect that anyone be thankful and grateful for all the queries! No one can surpass their assistance to the customers who are definitely stay with GoDaddy! Thank you Fredy for the time today! (Cristina Cullen) More...

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Sergio went above and beyond to ensure I understood my products, and that I was getting the best package for my needs. He answered all of my questions and was abl to get me a great deal.

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Excellent 👍

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£64.75 was taken off my bank account for the renewal of a website that I don't own. The GoDaddy verification department apologised and said it won't happen again but that they won't return the funds. Unhelpful, rather disingenious, would be putting my experience politely. Godaddy took money off my card fraudently and refused to return it. Beware of their dishonesty. More...

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Every single information she gives me is 💯 credible

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I had been having difficulty with my website and when I spoke to GoDaddy, Erickson, he took care of everything I needed. It was very complicated but he was extremely patient and professional and we finally took care of everything that needed to be done. I'm very pleased with his service and GoDaddy's service. I would recommend GoDaddy to anyone. Thank you for your help. I feel so much better now that the problem is corrected. More...

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The lady in the phone was amazing very helpful!!!

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So tired of GoDaddy trying to "sell by inconvenience." They chronically charge you for things you did not purchase or authorize and make it an hours-long administrative nightmare to get a refund and cancel the service. Today, even though we cancelled a domain name weeks ago, we got charged for their "Email Essentials" service -- over one hundred dollars. We naturally assumed that cancelling the domain name would have cancelled all affiliated services, since unless one owns the domain name, they do not have access to the email. A check on our account online gave us the runaround. It is very confusing and not well laid out. It is difficult to determine what you are charged and for what. When you find out, you are advised to contact customer service, but they don't give you the number. After investigating online to find the customer service phone number, a ten-minute call there tells you that you must complete the request by text message. You received a text that indicates they are running behind 15 minutes. When they finally text you (about 25 minutes later) they ask for a series of security codes texted to you. This process is slow and takes about 45 minutes -- just to cancel a service and get a refund of an unauthorized charge. Obviously, GoDaddy hopes that sometimes their customers simply will not go through this and just pay the bill for lack of wanting to waste their morning or afternoon jumping through all of these hoops. This one matter took all morning. We spend about one or two mornings a month doing this with GoDaddy. They truly are a pathetic company run by the very worst bottom-feeding scoundrels you can find. How do these people look at themselves in the mirror every day. How can they go home and tell their kids they work for GoDaddy when they operate in such a disgraceful fashion? There is a special place in hell for people like this. More...

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