Since 2000, we've helped over 40,000 families across England and Wales get their affairs in order, from writing Wills and setting up Lasting Powers of Attorney to Trusts and Probate. We keep things clear and jargon-free, because this stuff matters and you deserve to understand it.
Show more
52 customer reviews
Wendy Smith
Super professional, friendly and generally tip top service :)
Reviewed on Google Maps
Brian Hall
Reviewed on Google Maps
Rodney Keohane
£19.99 have your wii done advertised all over the place sounds a bargain no no no when you passed away don't give a headache to the one's you want to leave your money and estate to ESTATE planning is the answer I would have loved to just spend £19. 99 but I realized you only get what you pay for ELM steered us in right direction seek proper information and remember the government has an interest on what you leave More...
Reviewed on Google Maps
gothic angel
They advise well and do as they do. Helped me rewrite will and got my deeds to land registry for me thanking you
Reviewed on Google Maps
Keith Hill
My Wife and I have worked with Elm Legal Services on our Legal future planning for over ten years. We receive efficient professional advice at all times and we can look forward to a secure future knowing that we have worked and planned with a great company - Thanks
Reviewed on Google Maps
martin gibbons
Just recently we need to make some changes to our existing Will that we had originally set up with ELM legal services. The process was made so easy, we also set up a power of attorney that was explained to us so very clearly. Would really recommend ELM really friendly and helpful staff. More...
Reviewed on Google Maps
Sheila Sumner
Reviewed on Google Maps
Quaid Hawker
Reviewed on Google Maps
MissH
Excellent service , very knowledgeable. Would thoroughly recommend to anyone looking to make a Will or Estate planning .
Reviewed on Google Maps
Gary Cook
Went above and beyond to help my grandad in very awkward/difficult time for him. Would highly recommend.
Reviewed on Google Maps
Tom White
Highly recommended legal company, very friendly and professional service. Everything was explained well to ensure we understood the full process of setting up a will. The efficiency and delivery of documents was excellent. Every aspect considered. Very happy with the service from the team and special shout-out to Simon for the excellent service and assistance. More...
Reviewed on Google Maps
Alison Pritchard
Michael is our trusted family legal expert and has helped us get Probate through many times, he has also helped in the transferring of shares, I wouldn't look anywhere else !
Reviewed on Google Maps
Rick Jones
Elm legal services are excellent, very helpful and prompt action
Reviewed on Google Maps
Anthony Davies
Great service and very professional
Reviewed on Google Maps
Steven Bull
Tried to organise a will for my wife and myself. Initial phone appointment seemed OK, had to wait a month until the home appointment. When it finally came to the day, nobody turned up ! No phone message, nothing ! Full of excuses when contacted , tried to get a new immediate appointment was told to wait at least another two weeks!!! Bunch of time wasters ! Be warned!!!!! More...
Reviewed on Google Maps
Dave McClelland
We updated our wills and identified we needed to better protect our assets for the family in the future due to changes in legislation. The advice we were given was clear and easy to understand, without jargon. The process was the same. I would confidently recommend ELM. More...
Reviewed on Google Maps
Ruth Brown
Easy and efficient. Everything got done that we requested and we were kept informed at all stages
Reviewed on Google Maps
Min Noszkay
I've recently updated my Last Will and Testament with ELM Legal Services and found them to be really professional. My consultant was extremely pleasant, understandable and was able to advise well. The whole process however did take a long while to complete. I will gladly recommend them. More...
Reviewed on Google Maps
Sara Belsten
Elm provided us with a fantastic, comprehensive and professional service setting up our Wills. I would totally recommend them.
Reviewed on Google Maps
Dianne Leaper
We have been with Elm Legal Services for more than seven years and they have been efficient and helpful throughout. When we moved and forgot to change some of the details to our wills everything was completed to our full satisfaction and requirements. The added security of knowing our wills are kept safe for as long as we need them to be is very reassuring. More...
Reviewed on Google Maps
Louise
Excellent service from start to finish. The consult put us at ease and explained everything in clear and simple terms. We felt very informed and able to make the decisions we needed to. The documentation was prepared quickly and we’ve had a very professional service from everybody we’ve been in contact with. 10/10 would recommend! More...
Reviewed on Google Maps
Analisa
Really helpful! Of course I won’t really know how helpful until after I’m gone but the help and advice I’ve been given to create my will has been exemplary so I’m confident all will be well. And that peace of mind is worth paying for. More...
Reviewed on Google Maps
Ken Wheatley
I like to thank Trevor Merrett for is professional advice on our WillThank you.
Reviewed on Google Maps
Nicola McMurtrie
Good value for money and very professional
Reviewed on Google Maps
Naj H
I recently had an extremely disappointing experience with this company. Not only did the services provided in my view fall significantly below expectations, but more concerning for me was the conduct of Jim Elmsey, the Managing Director. He disregarded the company’s own complaints process, failed to respond within required timelines so it was then referred to the IPW the regulator, and also ignored the initial Data Subject Access Request (DSAR) which was then referred to the ICO. In my view, his handling of the complaint demonstrated clear bias and a lack of impartiality. If this is the standard set by someone in his position, it raises serious concerns about the conduct and accountability of the wider team under his leadership. One of the team members I dealt with came across as inexperienced—comparable to an apprentice—making unsolicited amendments to sections of the draft that I had not requested. Basic information was repeatedly missed or recorded incorrectly, which further undermined my confidence in the competence and attention to detail of the service provided.I felt—and the IPW appeared to agree—that the company demonstrated a dismissive approach, which is deeply concerning given they deal with highly sensitive and critical matters of life and death. For an organisation that has chosen to serve the public in such a serious capacity, investing in professional training in customer service and complaint handling would, in my view, be highly beneficial.I strongly recommend that anyone engaging with this company independently records all calls for their own protection. During a call in which I provided will instructions, I was explicitly informed that the conversation was being recorded. However, when the ICO contacted the company as part of a Data Subject Access Request (DSAR), I was told that no such recording existed. While this raises questions, I will accept the company’s position that the call was ‘never recorded’. Nonetheless, it’s difficult not to suspect that, had the recording been available, it may have supported the concerns I originally raised.IPW Findings of failures of ELM.Errors in Drafting:Comments made between the Complainant andthe Firm while draft documents were being processed imply that content which was correct was changed tobeing incorrect during the process of changing content that was incorrect to being correct.Failure to Accept Responsibility:The Firm appear to have made a ‘mountain out of a mole hill’with this transactionDismissive Approach:I accept this point. I have picked up the same ‘vibe’ in the responses made by the Firm to the Complainantand in the responses made by the Firm during the information exchange part of this Complainant.I find that the Firm was wrong to require a fee to make further amendments within the 30 day period afterthe original document was sent to the ComplainantConclusionI find that the Complainant should receive a full refund. More...
Reviewed on Google Maps
Mrs Dorothy Nicholls
Wills and Estate Planning
I received a very quick response to my request, the lovely helpful and very informative lady named Chloe talked me through what would happen next, answering my various questions during the conversation and booked me in for a home visit and again explaining what to expect and who would be calling. I didn’t choose to go with ELM legal services because they were close to where i live, i decided without hesitation because of the way Chloe handled my enquiry. More...
Priscilla Boyd
Great experience, very efficient, simple and easy communication. Also great flexibility on scheduling to get all documents completed.
Reviewed on Facebook
Brenda Mckenzie
Informative and thorough, efficient and easy to talk to - highly recommend!
Reviewed on Facebook
Bryant Birch
They are extremely helpful and compassionate. Don't hesitate to give them a call for your needs.
Reviewed on Facebook
Daniel Friedman
We received a stress-free and efficient service. The cost of the engagement was clearly stated during the initial consultation. All our requests were taken into consideration. The lawyer really took his time to explain the final documents. More...
Reviewed on Facebook
James Mcconnell
Very professional and compassionate staff.
Reviewed on Facebook
Rose Cantu
They are courteous to their clients and provide a very intuitive approach to whatever you are trying to accomplish. We went to them and they made sure our needs were thoroughly met. They do an outstanding job of following up with their clients, as well. More...
Reviewed on Facebook
Hannah Woodard
This firm has some of the most highly intelligent and professional people I have ever worked with. They know exactly how to make their clients feel comfortable and their customer service is a 10/10.
Reviewed on Facebook
Henry Johnan
Working with ELM made getting my will and others legal documents in order a great experience. Kind, professional and well worth it! Highly recommend.
Reviewed on Facebook
Juliet Neal
Very professional, flexible and easy to work with!
Reviewed on Facebook
Brock Bailey
Very professional. Made everything easy to understand and worked hard to meet our needs. I couldn't be happier with our experience here and would recommend ELM to any of my friends and family.
Reviewed on Facebook
Hris Long
Very efficient and effective. Easy to work with....good communication s throughout the process. Recommended to others
Reviewed on Facebook
Mary Trujillo
Excellent service. Manage to get service done very quickly. Affordable fee.
Reviewed on Facebook
Alyssa Durham
Amazing service. Super quick. Staff was knowledgeable and extremely helpful.
Reviewed on Facebook
Thomas Lopez
Very responsive and helpful staff
Reviewed on Facebook
Audrey Villanueva
Thank you for your services
Reviewed on Facebook
Anna Thomas
Efficient and knowledgeable. Good experience overall.
Reviewed on Facebook
A M
A truly friendly professional service throughout I highly recommend ELM Legal Services.
Reviewed on Google Maps
dawnh3103
I had Simon Pettangell to arrange my will. He arranged a time that suited me, in my own home. He was an extremely polite and a very knowledgeable gentleman, who made me feel very comfortable arranging something that is after all about your death. The final copy came through within 4 weeks as he had said. I have recommended him and ELM services to a couple of other friends and have no hesitation of recommending anyone else. More...
Reviewed on Google Maps
Ian Walker
From beginning to end the process has been easy and professional and the documents themselves are first class.
Reviewed on Google Maps
Diane Bland
Very professional and friendly representative. Excellent service and quick delivery
Reviewed on Google Maps
James Bourne
Stop cold calling people. As a legal firm you should know that under GDPR you cannot contact people without express consent. I have requested my number be removed, any more calls and you’ll be reported to the ICO More...
Reviewed on Google Maps
Carol Carpenter
From beginning to end it was a very friendly but professional service. Trevor explained everything and checked that we understood the implications. He advised us that paperwork would be coming from the office within 30 working days which it did. The appointment was booked at a time that was convenient for us and was booked quickly. Any contact we have had with head office has been positive and we are very happy with the overall experience. I would recommend to everyone! More...
Reviewed on Google Maps
David Pimm
Great staff very very helpful in getting will sorted by staff who understand what you need and will give impartial advise
Reviewed on Google Maps
David Farrell
very good service with no grey areas to confuse us, after many years of dithering E.L.M made the process of making a will very easy
Reviewed on Google Maps
Can you provide your services online or remotely? If so, please add details.
We are currently providing online meet and greets and full appointments using Zoom. We don't use any faceless forms, so you always get to meet with a professional to discuss your needs.
Will Writing
Our professional Will Writing service will allow you to decide how to best manage your estate and make sure that your loved ones will be looked after when you are no longer around.
Lasting Power of Attorney
Let our experts help you organise who will make health, welfare or financial decisions on your behalf if you are ever unable to make those decisions for yourself.
Family & Property Trusts
Our experts can advise on and help you set up Family and Property Trusts to protect your assets from 3rd parties, ensuring they are inherited by your chosen beneficiaries.
Assets that are held in Trust can consist of money, investments or property and there are different types of Trusts that can be used depending on the required circumstances.
Probate & Estate Administratrion
Our dedicated team of Probate specialists can take the stress out of managing an estate and guide you through each stage of the process, or simply secure you a grant of probate.
