Since 2000, we've helped over 30,000 families across England and Wales get their affairs in order, from writing Wills and setting up Lasting Powers of Attorney to Trusts and Probate. We keep things clear and jargon-free, because this stuff matters and you deserve to understand it.
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62 customer reviews
Amanda Thomas
I have had my will with Elm Legal Services for many years now and recently needed to make a change. Simon who helped me with this was extremely knowledgeable, professional and courteous. I found the whole experience a lot easier than I thought. I would really recommend the Services of this extremely professional company for peace of mind and efficiency. More...
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Brian Callis
I have found Elm Legal very supportive when handling Probate on my wife's estate. Also they changed the contents of my will plus undertook, on my behalf, changes to my Lasting Powers of Attorney. I consider them a good company.
Reviewed on Google Maps
Viv Cooper
A very professional service, by staff that are helpful and patient . Offering a full service to meet our needs .
Reviewed on Google Maps
tracy Marshall
Needed to get my husband's will after he had passed away, initially they couldn't find any record of it, then was told they only retrieve wills on a Tuesday and I would get it priority post. I phoned on a Wednesday so had to wait a week until they could get it then apparently priority post means you get it 4 days later. Extra stress at a time when I had enough going on. Certainly won't be recommending elm to anyone. More...
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Hazel Hyland
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Kay Chambers
We have dealt with Simon on several occasions. Always very helpful, professional. Highly recommend.
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Andy Jarvis
A professional organisation that have provided an excellent service. I would recommend them for legal services.
Reviewed on Google Maps
Brenda Pedley
ELM Legal Services are a pleasure to do business with. Everything is straight forward and simple and the staff are helpful and professional.
Reviewed on Google Maps
Mathew Lennox-Quinn
Had my will written by Elm legal services years ago, paid for free update and storage. Came time to update my will and everything was made easy. The online video consultation was brilliant and in no time will updated and stored again.Got a copy and cards for executors.Brilliant service! More...
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Jennifer Hartwell
I cannot praise Elm Legal enough. They guided me through all the legal things that needed doing when my husband died. I could not have done it without their help.
Reviewed on Google Maps
Wendy Smith
Super professional, friendly and generally tip top service :)
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Brian Hall
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Rodney Keohane
£19.99 have your wii done advertised all over the place sounds a bargain no no no when you passed away don't give a headache to the one's you want to leave your money and estate to ESTATE planning is the answer I would have loved to just spend £19. 99 but I realized you only get what you pay for ELM steered us in right direction seek proper information and remember the government has an interest on what you leave More...
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gothic angel
They advise well and do as they do. Helped me rewrite will and got my deeds to land registry for me thanking you
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Keith Hill
My Wife and I have worked with Elm Legal Services on our Legal future planning for over ten years. We receive efficient professional advice at all times and we can look forward to a secure future knowing that we have worked and planned with a great company - Thanks
Reviewed on Google Maps
martin gibbons
Just recently we need to make some changes to our existing Will that we had originally set up with ELM legal services. The process was made so easy, we also set up a power of attorney that was explained to us so very clearly. Would really recommend ELM really friendly and helpful staff. More...
Reviewed on Google Maps
Sheila Sumner
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Quaid Hawker
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MissH
Excellent service , very knowledgeable. Would thoroughly recommend to anyone looking to make a Will or Estate planning .
Reviewed on Google Maps
Gary Cook
Went above and beyond to help my grandad in very awkward/difficult time for him. Would highly recommend.
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Tom White
Highly recommended legal company, very friendly and professional service. Everything was explained well to ensure we understood the full process of setting up a will. The efficiency and delivery of documents was excellent. Every aspect considered. Very happy with the service from the team and special shout-out to Simon for the excellent service and assistance. More...
Reviewed on Google Maps
Alison Pritchard
Michael is our trusted family legal expert and has helped us get Probate through many times, he has also helped in the transferring of shares, I wouldn't look anywhere else !
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Rick Jones
Elm legal services are excellent, very helpful and prompt action
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Anthony Davies
Great service and very professional
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Steven Bull
Tried to organise a will for my wife and myself. Initial phone appointment seemed OK, had to wait a month until the home appointment. When it finally came to the day, nobody turned up ! No phone message, nothing ! Full of excuses when contacted , tried to get a new immediate appointment was told to wait at least another two weeks!!! Bunch of time wasters ! Be warned!!!!! More...
Reviewed on Google Maps
Dave McClelland
We updated our wills and identified we needed to better protect our assets for the family in the future due to changes in legislation. The advice we were given was clear and easy to understand, without jargon. The process was the same. I would confidently recommend ELM. More...
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Ruth Brown
Easy and efficient. Everything got done that we requested and we were kept informed at all stages
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Min Noszkay
I've recently updated my Last Will and Testament with ELM Legal Services and found them to be really professional. My consultant was extremely pleasant, understandable and was able to advise well. The whole process however did take a long while to complete. I will gladly recommend them. More...
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Sara Belsten
Elm provided us with a fantastic, comprehensive and professional service setting up our Wills. I would totally recommend them.
Reviewed on Google Maps
Dianne Leaper
We have been with Elm Legal Services for more than seven years and they have been efficient and helpful throughout. When we moved and forgot to change some of the details to our wills everything was completed to our full satisfaction and requirements. The added security of knowing our wills are kept safe for as long as we need them to be is very reassuring. More...
Reviewed on Google Maps
Louise
Excellent service from start to finish. The consult put us at ease and explained everything in clear and simple terms. We felt very informed and able to make the decisions we needed to. The documentation was prepared quickly and we’ve had a very professional service from everybody we’ve been in contact with. 10/10 would recommend! More...
Reviewed on Google Maps
Analisa
Really helpful! Of course I won’t really know how helpful until after I’m gone but the help and advice I’ve been given to create my will has been exemplary so I’m confident all will be well. And that peace of mind is worth paying for. More...
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Ken Wheatley
I like to thank Trevor Merrett for is professional advice on our WillThank you.
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Nicola McMurtrie
Good value for money and very professional
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Naj H
I recently had an extremely disappointing experience with this company. Not only did the services provided in my view fall significantly below expectations, but more concerning for me was the conduct of Jim Elmsey, the Managing Director. He disregarded the company’s own complaints process, failed to respond within required timelines so it was then referred to the IPW the regulator, and also ignored the initial Data Subject Access Request (DSAR) which was then referred to the ICO. In my view, his handling of the complaint demonstrated clear bias and a lack of impartiality. If this is the standard set by someone in his position, it raises serious concerns about the conduct and accountability of the wider team under his leadership. One of the team members I dealt with came across as inexperienced—comparable to an apprentice—making unsolicited amendments to sections of the draft that I had not requested. Basic information was repeatedly missed or recorded incorrectly, which further undermined my confidence in the competence and attention to detail of the service provided.I felt—and the IPW appeared to agree—that the company demonstrated a dismissive approach, which is deeply concerning given they deal with highly sensitive and critical matters of life and death. For an organisation that has chosen to serve the public in such a serious capacity, investing in professional training in customer service and complaint handling would, in my view, be highly beneficial.I strongly recommend that anyone engaging with this company independently records all calls for their own protection. During a call in which I provided will instructions, I was explicitly informed that the conversation was being recorded. However, when the ICO contacted the company as part of a Data Subject Access Request (DSAR), I was told that no such recording existed. While this raises questions, I will accept the company’s position that the call was ‘never recorded’. Nonetheless, it’s difficult not to suspect that, had the recording been available, it may have supported the concerns I originally raised.IPW Findings of failures of ELM.Errors in Drafting:Comments made between the Complainant andthe Firm while draft documents were being processed imply that content which was correct was changed tobeing incorrect during the process of changing content that was incorrect to being correct.Failure to Accept Responsibility:The Firm appear to have made a ‘mountain out of a mole hill’with this transactionDismissive Approach:I accept this point. I have picked up the same ‘vibe’ in the responses made by the Firm to the Complainantand in the responses made by the Firm during the information exchange part of this Complainant.I find that the Firm was wrong to require a fee to make further amendments within the 30 day period afterthe original document was sent to the ComplainantConclusionI find that the Complainant should receive a full refund. More...
Reviewed on Google Maps
Mrs Dorothy Nicholls
Wills and Estate Planning
I received a very quick response to my request, the lovely helpful and very informative lady named Chloe talked me through what would happen next, answering my various questions during the conversation and booked me in for a home visit and again explaining what to expect and who would be calling. I didn’t choose to go with ELM legal services because they were close to where i live, i decided without hesitation because of the way Chloe handled my enquiry. More...
Priscilla Boyd
Great experience, very efficient, simple and easy communication. Also great flexibility on scheduling to get all documents completed.
Reviewed on Facebook
Brenda Mckenzie
Informative and thorough, efficient and easy to talk to - highly recommend!
Reviewed on Facebook
Bryant Birch
They are extremely helpful and compassionate. Don't hesitate to give them a call for your needs.
Reviewed on Facebook
Daniel Friedman
We received a stress-free and efficient service. The cost of the engagement was clearly stated during the initial consultation. All our requests were taken into consideration. The lawyer really took his time to explain the final documents. More...
Reviewed on Facebook
James Mcconnell
Very professional and compassionate staff.
Reviewed on Facebook
Rose Cantu
They are courteous to their clients and provide a very intuitive approach to whatever you are trying to accomplish. We went to them and they made sure our needs were thoroughly met. They do an outstanding job of following up with their clients, as well. More...
Reviewed on Facebook
Hannah Woodard
This firm has some of the most highly intelligent and professional people I have ever worked with. They know exactly how to make their clients feel comfortable and their customer service is a 10/10.
Reviewed on Facebook
Henry Johnan
Working with ELM made getting my will and others legal documents in order a great experience. Kind, professional and well worth it! Highly recommend.
Reviewed on Facebook
Juliet Neal
Very professional, flexible and easy to work with!
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Brock Bailey
Very professional. Made everything easy to understand and worked hard to meet our needs. I couldn't be happier with our experience here and would recommend ELM to any of my friends and family.
Reviewed on Facebook
Hris Long
Very efficient and effective. Easy to work with....good communication s throughout the process. Recommended to others
Reviewed on Facebook
Mary Trujillo
Excellent service. Manage to get service done very quickly. Affordable fee.
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Alyssa Durham
Amazing service. Super quick. Staff was knowledgeable and extremely helpful.
Reviewed on Facebook
Thomas Lopez
Very responsive and helpful staff
Reviewed on Facebook
Can you provide your services online or remotely? If so, please add details.
We are currently providing online meet and greets and full appointments using Zoom. We don't use any faceless forms, so you always get to meet with a professional to discuss your needs.
Will Writing
Our professional Will Writing service will allow you to decide how to best manage your estate and make sure that your loved ones will be looked after when you are no longer around.
Lasting Power of Attorney
Let our experts help you organise who will make health, welfare or financial decisions on your behalf if you are ever unable to make those decisions for yourself.
Family & Property Trusts
Our experts can advise on and help you set up Family and Property Trusts to protect your assets from 3rd parties, ensuring they are inherited by your chosen beneficiaries.
Assets that are held in Trust can consist of money, investments or property and there are different types of Trusts that can be used depending on the required circumstances.
Probate & Estate Administratrion
Our dedicated team of Probate specialists can take the stress out of managing an estate and guide you through each stage of the process, or simply secure you a grant of probate.
