Diamond Home Support (Elmbridge & Richmond)

The ladies were exceptionally this time..

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Emma is very thorough and uses her own initiative. We are very pleased with her and would like to keep her.

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Getting my fortnightly cleaner in from Diamond Home Support has been the best money I've spent in a while. As a full time employee and simultaneous care giver it has reduced my domestic burden in a way that has given me really welcome breathing space. Our cleaner is reliable, friendly and works like an absolute Trojan. She's a delight. Really recommend this organisation. More...

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I am really pleased with the cleaning ! My lovely cleaner is friendly and professional. Always on time , and is very thorough.

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Excellent cleaner’s would highly recommend, my mum’s cleaner goes above and beyond for her. I have to have someone trustworthy and honest, my mum is housebound.

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Always on time. Very thorough and goes above and beyond just cleaning. My lady was hanging some curtains for me the other week. She will also hang washing on the line if I’m out at an appointment. Excellent service all round. More...

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Excellent, thorough cleaning, every week, really pleased with Robin ( our cleaner) who takes great pride in his work. A great service, at a reasonable pricp

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Reliable person on time, Goes the extra mile

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Lovely lady arrives on time, friendly and professional house has never looked cleaner

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I am very happy with the service provided. Sue is very efficient and friendly and does anything I ask.. Very satisfied.

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Very unreliable service. Out of 4 cleaners assigned only 2 turned up, The second cleaner left my home in a mess which I had to clear up. hard as I am disabled. The 4th had privacy issues eveb though the only satisfactory cleaner.. The company places responsibility on the client about issues never checking in if they are satisfied. Giving a months notice for unsatisfactory service is a joke, Be very aware. I did not have a cleaner for 3 months but DD still taken and no oversight from the company. that i did not have a cleaner. I would rate only for one week decent cleaning. The owner of this franchise states it is my responsibility to to let them know i dont have a cleaner. That is no way to run a business when she sad she had hundreds if cleaners. I didnt get one. I am elderly disabled and partially sighted and it has cost me a lot to not have a cleaner about 100 or more not including next DD I cant cancel. This is a scam. More...

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We found Diamond Home Support when I needed a thorough house clean on vacating a rental property. It was very easy to book and the cleaner was excellent, very high quality. We have since booked a regular clean with Adam's service and found the versatility and ease of arranging things very useful. The company is also very good if your needs change for any reason. Would highly recommend. More...

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Non responsive .. take the initial money and have not heard anything since, contact details are ignored no service provided. . BE WARNED- this franchise appears to be fake. Putting elderly people in need at risk of losing their pension and unable to afford a service elsewhere. No recourse for returning monies paid as no response from anywhere or anyone. More...

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Brilliant!. Highly recommend them. Been an absolute blessing. Wonderful full people, trust worthy and beautiful clean home every time. Can not praise them enough 😀

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I have been using Diamond home support for nearly a year now. I have found the service very reliable. Ralph is always on hand and delivers what he says he will. The lady he arranged for us has been reliable, consistent in her work and quality and always happy to do. I couldn't be happier. More...

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We are always very pleased with the service we receive from our cleaner. She is just excellent, friendly and professional & hardworking. The house always smells amazing and we are very impressed with the attention to detail. Everything just gleams! I am very glad we contacted Diamond Home Support for help with the housework. I would highly recommend them. More...

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Charĺot is aĺways reĺiabĺe and there is never a problem with her work.A very pleasent young lady. 👍

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I couldn't be happier with Yvonne my cleaner she is always on time trustworthy pleasant and does a good clean I just leave her to get on with her work she never needs telling I really lovely professional girl thank you diamonds

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AVOID THE CHELTENHAM SERVICE Caroline at the Cheltenham/Gloucestershire franchise is absolutely operating a scam service. I paid £100 for a deep clean which we discussed extensively . Communication with Caroline was always quick and professional so felt in good hands. The cleaner was booked for 4 hours, only delivered 3 and what she actually did looked like hardly an hours worth of cleaning. Even basic, cleaning which i explicitly requested such as hoovering the carpets and wiping the sides. The bathroom was still as grubby as I left it. All standard services you would want to see from a supposed deep clean/reset. I messaged Caroline to let her know how the clean had gone and let her know that the service wasn’t delivered and expected the same, professional response but instead she ignored me for two days and when I prompted, got an incredibly rude reply that she would get back to me the next day. She eventually offered me £30 good will gesture? At no point did she apologise or endeavour to find out more about the completely unsatisfactory service delivered. I of course declined the good will offer and am taking a legal route so they don’t pocket £70 for not doing hardly anything and hopefully put a stop to her through trading standards. Wanted to make sure I put a stark warning out there for anyone looking at this firm. Completely illegitimate unfortunately More...

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A very friendly and effficien worker in

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Friendly girl who just gets on with it. Nice to have someone who knows what they are doing.

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Couldn’t ask for anything better. Flat sparkling, nothing is too much trouble, friendly and professional and excellent value for money. Thank you.

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Company runs efficiently. Staff are pleasant and polite. They do a good job in tidying and cleaning my home.

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We have been using Diamond Home Support Cambridge for some months now, and really recommend them. Paula is trustworthy, reliable, thorough and always cleans to a high standard. We would highly recommend!

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Although our representative from Diamond Home support was very professional, polite and pleasant to talk to on WhatsApp… (his name is Plamen and he was 10/10 for customer service ), Unfortunately, the cleaner he assigned to us named « Keelie » decided to CANCEL on us TWO TIMES with very short notice. The first time, she claimed she had a « family emergency » 24 hours prior and wouldn’t make it… we rescheduled for a week later and she CANCELLED AGAIN an hour before she was due to arrive, saying her child was ill this time. Completely unreliable and impolite. She is happy to waste your time and energy and flake on you repeatedly. I prepared the apartment TWICE, emptying rooms of clutter and putting out a large selection of cleaning supplies for her. Ultimately I had to clean the apartment myself as Diamond had no other options and no available cleaners in my town. Diamond Home Support have suggested they won’t use Keelie again and I hope that is the case. Time waster. More...

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We have worked with Mary-Anne and her Holiday let cleaning team for a number of years now. They are brilliant, I can't speak highly enough of them, great cleaning, communication, organisation and generally great people. Thank you for everything you have done for us over the past few years. More...

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This is for Diamond Home Support Cambridge. I have just had my second clean and I have been really impressed with the company & that is even with a cleaner cancelling last minute due to leaving the company. What impressed me was a follow up call from them the day she left. They called to assure me another cleaner would come by the end of the week. That was Paula & she did an excellent job. She was really friendly & she did a great job. More...

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The business model of this company is that they facilitate contact between the client and a cleaner, and then they keep on earning a regular fee (paid via direct debit) as a retainer, or something. I respect that. However, I asked to be granted the privilege of trying the cleaner assigned to me once, before getting into what is effectively a subscription model. But the person from the company who's managing my account spent the better part of last week badgering and pestering me with this bloody direct debit I have to set up, preemptively accusing me of wanting to bypass the company and deal with the cleaner directly, which I never wanted to do. I promised I would make a decision about my cleaner by Monday 30 March morning, a deadline which hasn't elapsed yet. However, I made a fatal mistake. The cleaner (a skilled and thoughtful person) asked me if we could already set up an appointment for next week, and I arranged that with her directly. For practical reason, not to bypass this bunch of annoying paranoids. For this horrible crime, I received an e-mail at 22:45 on Sunday 29 March with some hysterical nonsense about me bypassing this bloody company or some such. Dear lord, enough with this crap. Get a grip on your paranoia. I was going to set up this damned direct debit first thing in the morning but the very idea of having to deal with you is turning my day sour. More...

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The cleaner was excellent, very hard-working and thorough throughout. The service offered great value for money, and everything was handled professionally. I had no issues at all with either the cleaning itself or the payment process. I would recommend this service to others. This was their Bradford and Leeds office. More...

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Paul found me a cleaner at short notice to do a whole day's clean on a house from which we were moving out . The cleaner, Paula, developed her own work plan, worked really hard, and was friendly and obliging. Ticked all the boxes.

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Excellent cleaning service. Paula came and spent three hours cleaning my house to a high standard.

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Arranged for my elderly parents to have a weekly clean in Bideford two years ago and they have been brilliant! My parents were reluctant to employ the services of any kind of help but were clearly struggling. Enter Ian from Diamond Home Support who understood my concerns and arranged for the most amazing lady, Michelle to come and introduce herself and she has been cleaning their home ever since! My parents actually started to look forward to her weekly visits! Michelle was amazing and most importantly trustworthy and respectful. Unfortunately my parents have now gone in to care. Again, Ian has been excellent and understanding. First class service all round. More...

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Brilliant service my cleaner does an excellent job

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My initial interactions with Adam have been great and he has been flawless in arranging for a cleaner to come. The first couple of cleans with my cleaner have been so needed and she has done a fabulous job so she'll be coming on a regular basis.

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I made my initial enquiry at the Peterborough branch, and was contacted within a couple of hours. Within 24 hours the manager told me he had assigned a cleaner to me and that she would arrive at 9am the following week! No consultation as to what time of day would suit me, so I had to put it off until I was available and at a more suitable time to me. He also told me he had given her my phone number as she 'liked to introduce herself before starting'. I didn't get a call from her and, on the assigned day and time, she did not turn up! No call to explain why. I was not impressed so I decided to cancel the agreement for services as I was still within the 14 day 'cooling off' period. THEN I got a text and call from the manager saying he was 'sorry about the confusion' (there was no confusion!) But that his employee told him she had phoned me and Id agreed she could come next week instead! This was a blatant lie. She did NOT speak to me but I did find a missed call 2 hours AFTER she was meant to have turned up. But no message/voicemail. The manager asked if we could try again next week but I declined and said that I would like to cancel the services. What a disgraceful way to run a company, totally unprofessional and Im glad I cancelled the agreement as Id have had a person in my house who feels its ok to lie! More...

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Dana is great - always cheerful and doing a good job. We will miss her as our circumstances changed and we don't need cleaning anymore but i thought I'd leave a nice review anyway :)

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It was easy and quick to find someone to help me with housework. Dana is super-efficient, thorough and quick. She is also pleasant and thoughtful with just enough sense of humour to make her good company. She arrives on time.

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Diamond Home support- Norwich branch gave our house a fabulous clean prior to estate agent photographers coming round. The house absolutely shone- and all the work done with good humour as well as diligence. Couldn't recommend it more highly.

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Dana does a domestic clean for us once a week and she is amazing: reliable, efficient and professional. She is very trustworthy and does a fantastic job every time, even helping with our elderly dog who needs to be let out when she is here. Would recommend.

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We have been using Diamond Home Support Middlesbrough for the past 2 years to help aging parents with their home. The cleaner is very reliable and professional and gives us piece of mind they are in good hands. I would highly recommend using this service. More...

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I’ve been with Diamond Home Support Teesside for a couple of years now, and I honestly can’t fault them. The cleaners are reliable, hardworking, and always do an excellent job. It’s great to come home to a clean and fresh house every time. The team are easy to deal with, quick to respond, and genuinely care about providing a quality service. I’d happily recommend them to anyone looking for dependable cleaners. More...

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We had to have a change of cleaner in Middlesbrough. Thru 3 different monitoring systems we established a pattern of significant misclaiming for hours and poor quality of cleaning. With irrefutable proof I contacted the manager. No apology or real acknowledgement of difficulty. It was a case of 'oh I'll tell her tomorrow you no longer need a cleaner' As an ex head of Local Authority community care and safeguarding for social services I told him he needed to take action. 'Well there have been no other complaints.' He assured me no one on this person's schedule was vulnerable. Awful attitude. You have no idea who is coming thru your door More...

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Really good customer service. Incredibly reliable. A company that seems to really care about their staff and their customers !

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Signed on as new customer for Chichester. Signed the agreement and standing order.All agreed for a Thursday start. No Show! Rearagined for Saturday ..no show bad back. Asked for a call back received email saying the business was being closed! Do Not Use. Awaiting return of direct debit payment! More...

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We’ve been having bi-weekly cleans. I’d really recommend Diamond Home. Andrew is great. A good thorough clean and a lovely guy to have here. Very trustworthy.

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