Gorvins Solicitors

Worst experience of my life.

There were problems from the outset, and nothing improved.

I had to have my file moved to a different Case Manager due to zero communication. The second Case Manager also did not keep me up to date on proceedings, and it was impossible to get hold of them (by phone or email).

I was sent contracts and documents in the wrong name. I made a complaint about this and was told by a Senior Solicitor in the firm, "that's not called a big mistake because it would have been picked up at some point". I was under the impression that hiring a solicitor was for their expertise in the area of contacts and documents - therefore, the wrong name on a contract is a big mistake in my eyes.

Furthermore, when the contracts were issued a second time - my name was incorrectly spelt on the contract, and on other documents, they included the name of someone not even taking part in the purchase of the property. This was following my complaint and after having been told the head of the department would be involved and included in all communication. Issuing these documents incorrectly once is unacceptable - TWICE? Ridiculous.

When the seller threatened to pull out, a senior member of the team told me, they would now act promptly. The answers to enquiries made to the vendor's solicitor were left for a week without being worked on. I then found out information seconds before completion, which I needed to know in advance. I was told by senior management, "not reviewing the enquiries for five working days is not considered a long time in this climate." Really?!? After the seller threatened to pull out, and you promised me thing would move quickly from that point on?

The Case Manager informed the vendor's solicitor that I was waiting on a mortgage. This was a cash purchase - no mortgage involved. The Case Manager told me, "I never informed them of this". Later I saw on a document that she had indeed informed them that I was waiting on a mortgage when I wasn't. This made the vendor nervous since I had told him from the outset that I was making a cash purchase. These types of errors cause unnecessary stress.

Another example of the lack of attention to details and neglect when working on the paperwork. The neglect and lack of professionalism towards contracts and paperwork were terrifying - this is the last thing you need or want when purchasing a property.

On one occasion, I was contacted by the Case Manager at 8 am on a Monday and informed that she had received the answers to all the enquiries made to the vendor's solicitor. She told me that she had worked on them over the weekend and would contact me that day with the information. She didn't contact me that day; she didn't contact me for an entire week - and only then because I made a complaint. Later it came out that she hadn't even received all the answers to the enquiries. Is this not something that would have been noticed when "working on them over the weekend"? The lack of human decency and communication was unacceptable.

When I received the report on the lease, it was full of mistakes. Detailing that I would need to pay ground rent and even detailed specific amounts - I knew there was no ground rent for the apartment I was purchasing—another glaring mistake.

Worst of all, when I made a complaint, I was contacted by the Case Managers supervisor, and then I elevated it to the head of the department. I received emails protecting their staff member, justifying their actions and belittling the mistakes. The tone was condescending and rude. Eventually, when I pointed out a little customer service would be nice, I was offered pittance as a discount on the final bill.

I would not recommend Gorvin's residential to anyone. The communication is awful. The service is terrible - mistakes on contacts, being given incorrect information, mistakes in the report on the lease. When I discussed this with my friend who is a solicitor, he had to see the documents to believe me such a mistake could actually happen.

This was the most difficult and unpleasant experience of my life. I was making a simple cash purchase. Gorvin's claimed "complications in details of the lease" justified the ridiculous amount of time they took in dealing with my purchase. I have checked this with other solicitors since who have informed me that a cash purchase such as this should have taken very little time, even in the current climate.

I was consistently told that due to no stamp duty and COVID, everything takes much longer. I would have imagined that managing their workload was their problem and not mine. The searches came back promptly, so the only delay was on their part.

Do yourself a favour - find a professional firm. More...

Our sale was a particularly difficult one due to our buyers nationality and language barrier. Gorvins solicitors and in particular Kiran helped and made continuous efforts to keep things moving and bridge that difficult gaps. I will definitely be using Gorvins again and I would pay extra if I can have Kiran as our conveyancing solicitor again. More...

My purchasing process was very stresfull due to very exact completion date, which could not be missed.Cooperation with Gorvins was good, mostly thanks to AMAZING Paul Jeunot. He was responsible for my case from the beginning and I found him very professionall and patience (it was a days when me and agent were sending several emails plus many phone calls was made - still Paul was taking all of that with calm).I honestly can recommend Paul Jeunot!!In regards company in general: I can recommend them if you are living close enough to visit them if something will be wrong...and if you are far away - take the solicitor who is near to you (lesson taken from the process: better to pay a bit extra and be able to talk with solicitor face to face).When Paul got ill I was really worried, as I had an impression that there is none who can replace him and who actually knows my case...this was very stresfull, and I believie company should introduce the system, which would keep the whole team updated in regards specific client case. Price: good - comparing to the other quotes which I had. More...

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Great experience with Danielle Shandley, she was very professional, polite, helpfull, she dealt with all enquires very efficiently. She has restored my faith in the company. I hope this continues. More...

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Maiyeda handled our case swiftly, clearly and was available for questions. The app was also very handy. Was a good experience. Happy to recommend on this basis.

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Absolutely fantastic service from Hayley Dolman on my remortgage, 5 star service, many thanks Hayley.

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Very Good Firm with well experienced and professional Solicitors, liked the Online Simplicity, Clarity and Very Smooth Conveyancing Process, Danielle and Becky Was very helpful and supportive, Gorvins Solicitors doing great Job, Would recommend others.

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We were under the impression from the offset that the solicitors side of a house purchase would be the most stressful but this has absolutely not been the case when dealing with Katie at Gorvins. The whole process has been incredibly stress free and the communication we received from them is outstanding!! More...

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Kiran Farooq at Gorvins was absolutely fantastic. Extremely efficient, and gave us clear instructions on what was needed from us at every stage. Our purchase went through without a hitch. Highly recommended, thank you. More...

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I have had a very good experience with Gorvins. Amna led on my case and was professional, friendly and a pleasure to deal with. Amna ensured that I understood everything and explained everything clearly if I wasn’t sure of anything. She was very patient and understanding throughout the whole process. I highly recommend Gorvins and I would definitely use them again in the future. More...

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Excellent and quick services to get our remortgage through. Their app is game changing! We’re not local so to be able to read and sign almost all the paperwork in their app was a dream. Gorvins were recommended through our mortgage arranger but I’d go to them for any future work. More...

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What a breath of fresh air. A firm of solicitors providing a 5 * service. Danielle provided an excellent service from start to finish for my client. Danielle made the process so simple that my Client were really pleased. Well done. More...

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Delighted with the service provided by case manager Carolina Olarasu and the firm.

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Keep you dated on every aspect ,no waiting fully recomend

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I would highly recommend Gorvins and have found them to provide a highly professional service. Showaib was extremely helpful and very efficient at handling our conveyancing for our recent move.

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What can I say about Zeeshan and GorvinsThis was a very challenging sales and purchases and went down to the wire. Zeeshan was quick, efficient, well organised worked hard for us and ensured when it came to the wire we were all ready. Communication was great and one occasions went above and beyond. We choose Gorvins not on price (slightly more then others) but to have a company who we could trust and reputable who we know could deliver and Zeeshan and the team did deliver.Thanks again. More...

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Excellent service by Kerry Sharples. She kept us informed throughout the process and acted promptly to queries from the vendors and from ourselves. Thank you for your service.

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Katie Olivia Taylor provided us with a professional, reassuring service throughout the process of selling and buying our house.

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Excellent support from Kerry Sharpies. She truly understood the need for a swift but secure purchase of our flat and helped us to complete in the shortest possible time. We are very grateful for her efforts, we will work with her in any future opportunity and we will highly recommend her to friends and family. More...

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Gorvins Solicitors were recommended to me by a friend, they also acted for my son when he bought his first time home and he was very happy with them, Kiran who dealt with the purchase of the property I bought was very efficient, responded fast to my emails, kept me up to date with the process, very good service, Gorvins fees are very competitive, so overall I recommend them for property conveyance.

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Helped my family out

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It has been absolute pleasure working with Gorvins Solicitors especially with Kiran. Kiran was very professional and efficient during our process of purchasing a new property. I highly recommend Gorvins Solicitors anyone looking for solicitor and I hope to work with Gorvins in the future. More...

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I have just moved house and used Gorvins Solicitors for conveyancing. Ms Iqra Ahmed was assigned as my case manager. I found Ms Ahmed to be thoroughly professional in handling the case. She always answered my queries promptly and kept things moving along smoothly. I would recommend Gorvins and Ms Ahmed especially for conveyancing. More...

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Excellent service from Robert, he was happy to answer any questions my wife had during the sake of our property and she had a lot. Happy to recommend Robert and Gorvins. More...

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Amna Afzal has provided a outstanding service from start to finish.

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Absolutely fantastic experience with Gorvins and Heidi who dealt with our remortgage. Very knowledgeable efficient and kept us well informed at all stages of the process. Excellent service and pain free remortgage which went without any hitches. Very happy. More...

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Kiran was an absolute star. As a first time buyers, she clearly managed my expectations and took me through the steps accordingly and in a timely manner. Kiran has a unique blend of being mindful and assertive. She's one who listens and acts accordingly in the best interests of her clients. I cannot rate Kiran high enough throughout this process that's enabled my wife and I our first home. Thank you to Kiran and the team at Gorvins. More...

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Excellent quick service, many thanks to our case handler Kiran Farooq for taking quick action and completing on the deadline on a short notice.

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Excellent, thorough, professional and friendly service from Iqra Ahmed and the team at Gorvins in the purchase of our house. Acted speedily and in our very best interest at all times: extremely impressive. Will use again with confidence and couldn't recommend more highly. More...

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First time buying with ease, Raeesah Dudhwala looked after us from start to finish and was fantastic. Always ready to help and easy to communicate with. Extremely proactive and very professional. More...

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Can't thank you enough for making our recent house purchase run so smoothly. Kiran was extremely helpful and efficient, helping us through each step of the journey. A very professional, personal service and I would recommend Gorvins to anyone. Thank you once again Kiran More...

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Recently organised my re-mortgage conveyancing through Gorvins, and it was managed by Jade Sykes. The whole experience was excellent with no issues and great communication at all points. All paperwork was sent as agreed and there were no delays ensuring a smooth transaction period. I would highly recommend Gorvins and Jade Sykes. More...

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I was very happy with the conveyancing service from Amna Afzal and Gorvins in the recent purchase of my property. The whole process ran smoothly and I was kept well informed of developments at every stage. I would be happy to work with Gorvins again in the future More...

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Initially I used Gorvins services in regards to a transfer of equity. I was happy with the service I received so then decided to go with them again for the conveyancing on a house purchase. Lauren Morley was excellent - I never had to worry about chasing for replies and always felt assured that everything was in hand. Lauren kept me updated throughout the whole process and it went smoothly. I would definately recommend Lauren and Gorvins for conveyancing. More...

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Fantastic service provided by Kiran from Gorvins, top quality from start to finish. Always kept in contact and responded quickly to any concerns or queries I had. Would highly recommend Many thanks again Kiran. More...

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From start to finish Kerry provided us with a 5 star service for our first time mortgage. It only took 35 days from application to completion and I always knew Kerry was hot on the case of anything that needed doing! I can't thank Kerry enough and would recommend her to anyone looking to buy/sell a house! Again many thanks! More...

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As a first time buyer I was completely new to the process of purchasing a property, however My solicitor at Gorvins, Lauren Morley, made the process completely stress free and I cannot thank her enough. Lauren consistently kept me updated, answered my endless queries and was extremely personable. She was always available to contact either via email or phone making the process so much easier.I made a few visits to Gorvins office during my purchase and was always made to feel very welcome by all of the staff. I have already recommended them to a friend! Thank you so much for everything. More...

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We have recently purchased our first house, a daunting step. Zeeshan Alidad was our case manger and was very good at coming back to us promptly on any queries we had, ensuring the process was as stress free and smooth as possible. We are very happy with the service received and time taken from start to completion. More...

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Thank you for all your help, Heidi. Very efficient. Knowledgeable. Attention to detail. Kept me informed. Customer-focused. I had the impression you enjoyed your work. All the qualities I would expect from the very best of solicitors. Appreciated. More...

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Can’t recommend Gorvins enough excellent communication from start until finish.

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We have recently purchased our first home and the whole process from start to finish took approx. 8 weeks.Amna Afzal was our case handler and we would recommend her! We were always able to contact her via email & if the phones were busy, she always got back to us.The process has been completely stress free & she was always happy to answer any of our questions & did her best to make sure we understood everything we were doing.Even when Amna was out of the office, the other members of the team were on hand to offer us any help and information we might need.We exchanged on the day we returned from holiday & Amna called us almost immediately when we let her know we were back in the country to give us an update and let us know our completion date (which turned out to be one day later!)Thank you again Amna!! More...

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Very good

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Thank you Lauren Obulunne @Gorvins for making the process of buying our first house so easy and understadable.We are at the stage of completion now and we did hit some bumps during the process, but it wasn't because of our solicitor and we know that. She was there for us to answer all the questions and always responded to the email or phone call! When all enquiries were sorted she moved extremely fast to exchange and completion! A 5 stars, very affordable conveyancying service! Definetly will come back to them when needed and also recomend to whoever needs a solicitor! Lauren, I appreciate your help and support very much! In my mind you are the solicitor that breaks all the bad myths about conveyancing! Thank you! More...

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Robert Johnson has acted for me twice now in selling my properties. He is an excellent conveyancer and when i buy my next property i will ask Gorvins if i can use Robert again. He is always ready to help if you have aa query and keeps you informed every step of the sale. Thank you Robert. More...

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For those looking to move for the first time, please take the time to read this review, my dealings were with Lauren OWhat an amazing experience. I was a first time buyer and full of silly questions, like what is the difference between exchange and completion, when should I transfer the deposit, how does the help to buy ISA work, etc etc the list was endless.On the other end of the phone and email was a calm, considered and hugely knowledgeable person in Lauren. She answered all questions without judgement, made me feel comfortable and confident, and "held my hand" through the entire process.Highly recommended, hugely competent, and reasonably priced.If you read this Lauren - Thanks a lot! More...

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