Find a Property Manager in Chelmsford

We provide a quality, bespoke, personal service for Freeholders and/or Resident Management Companies in the management of their apartment buildings and estates across London and the Home Counties. Our company was established by four partners with over forty years combined experience in the property management industry managing and working on properties ranging in size from a handful of apartments up to developments with many hundreds of apartments, houses and extensive grounds. We were tired of the poor service that many property management companies provide and the company was born out of our wish to manage properties the right way, with a bespoke service that is built around the needs of each client and each group of residents. We recognise that fundamentally residents just want to enjoy their homes and know that the building is being properly maintained, is safe and the service charges they pay are spent as efficiently as possible. At the same time, the resident directors want their managing agent to take away the responsibility, hassle and stress involved in looking after their building or development. Amongst many other things our service includes maintaining the structure of the building, internal and external communal areas, plant and equipment (such as lifts, lighting, door entry systems, water pumps etc.). It also includes managing the health and safety of the building and its residents, the insurance of the building and any claims, organising major works processes and consultations and the supervision of day to day contractors including, for instance, cleaners and gardeners. We manage the service charge finances including preparing for client's approval the service charge budget, collect and credit control service charges from individual owners and work with external accountants to prepare the final accounts at the end of the year. We work with clients and external surveyors in the preparation of Planned Maintenance Programmes (Capex) and advising clients on required reserve contributions year on year. We believe that clients and residents are entitled to be able to answer “Yes” to each of the following questions: • Does your Managing Agent communicate well, including responding promptly to emails and telephone calls? • Do you have a dedicated Property Manager who handles all aspects of the building’s management without having to delegate to other teams who have no personal knowledge of the building and its needs? • Does your Property Manager have a manageable portfolio, with the time to devote the required time and attention to managing your building? • Is day to day repairs and maintenance needs attended to promptly? • Are major works projects managed efficiently and cost-effectively in line with a long-term plan? • Are your Service Charge accounts up to date? • Are Service Charge arrears collected efficiently? • Is your Managing Agent completely transparent on their management fee, administration charges and commissions they earn? • Are the directors happy that the managing agent is taking as much of the stress and hassle of the building’s management off their hands? • Does your management contract define agreed key performance standards that your managing agent is contractually obliged to deliver? and perhaps the most important of all… • Do the residents feel they are getting value for money on their service charges? If the answer is “No” to one or more of the above questions your existing managing agent is falling short of providing the levels of service the directors and individual residents deserve. We can help. The current Covid-19 restrictions are no excuse for poor management. Indeed, the safety of residents is such that pro-active management is even more important now than ever. Not every building or development is the same and consequently we do not provide a one size fits all service. We tailor our service to the needs of the site and the individual requirements of each client and the residents. We agree a set of key standards with each client against which our service can be judged, including communication standards which is where most property management companies fall short. Crucially, these are written into our management agreement. If we can help, please contact us.