Walfinch offers care of the very highest quality in your home. With 30 years' experience, you couldn't be in safer hands. We pride ourselves on our reliability and fast response. Our carers are required to pass our industry-leading training course and are only selected after rigorous assessment, meaning we provide some of the best carers in the country to look after you or your loved one.
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28 customer reviews
Rosie Gough
As a family we were truly grateful to walfinch , there standards are extremely high and the ladies we had to look after our mum were compassionate , professional and a listening ear , office staff were also extremely helpful at such a distressing timeMany thanks for all you didRosie and familyW G CHerts
Reviewed on Google Maps
Donna McHugh
I have used Walfinch for 3 years to look after my Mum whom has Dementia. The staff are very kind and professional and always go above and beyond for us and it relieves the pressure on our family.
Reviewed on Google Maps
Mark Jamieson
My mother was diagnosed with dementia 3 months ago and Walfinch have been visiting to help her get ready in the morning and also help my father around the house. The carers are all generally very friendly and knowledgeable and the help they have provided has taken so much pressure off us as a family. The office team have been quick to respond to queries and changes to the schedule. I would recommend Walfinch to anyone in a similar situation. More...
Reviewed on Google Maps
Andrew Marsh
My mum was recently diagnosed with dementia and her carer Lucy has been so friendly and helpful. This has made such a difference to our family as we can now leave mum for short periods with the knowledge she is in safe hands.
Reviewed on Google Maps
Clare Howard
I have used Walfinch for both of my parents , with daytime visits and live in care. Very professional, great at communicating and fitting in with our needs. Care plans adjusted as situations evolve too More...
Reviewed on Google Maps
Lilly Thomas
If you want to do all the work but pay a hell of a lot of money just for someone to watch over and hand out tablets if they remember to, then this company will be fine for you. I got this company in so I could return home to do some maintenance, when I got back i noticed dad's tablets were being given at the wrong time of the day. I thought they knew better so I left it, but he wasn't ok so I had to prompt them to change back to times I mentioned when booking the company. Second time i went for a break I returned to find dad's pain medication reduced to ibuprofen without consulting the doctor. The carer he didn't like replaced the one he did and I wasn't notified. Took a few emails falling on deff ears and over a couple of weeks to rearrange. By this time dad wasn't happy with having carers that he didn't like and started to become resistant. I was told he'd be assessed every 3 months, he wasn't. I found out of date food in the fridge being fed to him, his bedsheets weren't washed for 3 months. The last time I tried to have a break I had to return after frantic calls from the carers as dad was being difficult. A manager called to view her opinions on how to handle dementia patients with challenging behaviour, even suggest removal of his tablets and starting from scratch which was a terrible idea. Turned out it was a uti, which neighbours mentioned to the carers whilst I was away but the response was that's just the way he's going. When I returned, cutting my break away early , it turned out he didn't have his stronger pain patch on, so poor pain management, he had a uti, so now I understand his agitation and the new carer that was supposed to shadow a regular carer turned up by herself completely green to the situation. Little things like she didn't know how he took his morning tea. I'm glad I came home early but it did not give me enough time to rest. They have an app to make notes on, but the notes aren't checked according to one of the carers there are too many notes to monitor. None of the management noticed he'd gone into hospital with a suspected stroke while I was away, Dad refused care in AandE as he found it an overwhelming experience but there was no follow up doctor visit regarding the matter. I had to make my own weekly spreadsheet to monitor dad's health and prompt medical action. Because of poor advice and the inability to obtain a urine samples, or leaving him unwashed for over a week because he refuses to wash, dad ended up in hospital with borderline sepsis. I temporarily moved him into a nursing home and is doing much better. The carers and nurses are well trained. I now know what level of care he should have been getting. When he comes out, he will a different company looking after him for a lot less than nearly £5000 a week, that are trained to notice infections and not blame the dementia. God knows what would have happened if I wasn't around to watch over him. Don't blame being difficult and refusing treatment on the person with dementia it could be and underlying health problem that could end up critical. If the carers in the nursing home can clock a uti in dad having only known him for a few weeks, you're lot should have done better having known him for under a year. I did complain in January, I recorded the conversation. I emailed about not getting urine samples. I explained my dissatisfaction when asked if I would further care when dad returned from respite. I emailed saying I would be leaving a review. Had I been qualified in dementia care, I would have complained about the advice given through the summer, thank you for highlighting poor communication between management More...
Reviewed on Google Maps
Sarah K
Walfinch recently provided emergency Live in Care for my mother-in-law and we couldn’t have asked for a more professional and compassionate care service. Special thanks to Care Manager Lisa who supported us right from the point of enquiry up until carer Linda arrived. It has taken some of the stress away from a difficult time for our family. More...
Reviewed on Google Maps
Sue Peate
Walfinch have an excellent care team in place, they are genuinely kind and caring.
Reviewed on Google Maps
Philip Harvey
Unfortunately my Dad needs carers to enable him to continue to live in his own home. Walfinch do not always provide the best service.
Reviewed on Google Maps
Sophia O'Brien
A supportive, professional and friendly care company.
Reviewed on Google Maps
Grant Harrison #buzzhotecho
Walfinch is a very professional and very knowledgeable towards the care that they provide, I have never been let down at any point from the team and they always try to go above and beyond for each of the clients they support.
Reviewed on Google Maps
Louise Jones
I have worked with Walfinch for coming up to a year and I’m very proud to be apart of our wonderful team. I know that all of clients are cared for with the utmost respect and dignity and we all go out of our way to provide the best service we can. I would recommend our company to anyone with confidence wether that be as a client or to join our team as I believe we are the best care provider in our area wholeheartedly. More...
Reviewed on Google Maps
katarzyna xholi
Joining Walfinch was the best decision I made in a long time. Everyone is very friendly, the whole team actually works as a team, no matter whether you are the CEO or a carer. We all do our best to create a happy environment to work in. I could not recommend it enough. We truly do care for our clients and do our best to support them however we can. More...
Reviewed on Google Maps
Tholakele Khanye
Reviewed on Google Maps
Kim Wynne
Walfinch provide an excellent service for my Dad. He has felt very comfortable and at ease with his carer. He always looks forward to their visit and they are very thorough and very caring in their approach.
Reviewed on Google Maps
Danny Field
The care my mother receives is second to none. She has dementia & pretty much house bound. She constantly tells me how her carers work very hard looking after her. They text or call me with any problems or concerns which makes us feel reassured as communication is key. My partner has worked in the care sector for 25 years is very happy with the care my mother is being given. More...
Reviewed on Google Maps
Alan Remmer
Generally very good Timing sometimes can be erratic but overall Walfinch doing a good job.
Reviewed on Google Maps
Louise Clinkscales
Walfinch has been looking after my Mum for over a year now. My mum has advanced dementia and can be very challenging at times. The cares are always gentle and kind and have a great understanding of her care needs, even though she is non verbal. Their care of my mum gives myself and my family great peace of mind. I would recommend them as we are very satisfied with the care they provide for Mum. More...
Reviewed on Google Maps
Andy Clinkscales
Walfinch have provided an excellent level of care for my mother-in-law for over a year. Their carers are very thoughtful and empathetic, and always make the effort to ensure my mother-in-law is very well cared for. It is with there support and care that she has been able to remain at home. More...
Reviewed on Google Maps
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Reviewed on Facebook
Natasha Carroll
Christies Care is an organisation that is that is truly invested in their employees as well as their clients!👏
Reviewed on Facebook
Adrienne Goodfellow
Do not use this agency I’ll be contacting the CQC regarding their care & policies, the carers receive very little training, we’ve had an extremely bad experience from this agency
Reviewed on Facebook
Caryl Beach
Home & Domiciliary Care
A Professional and caring team.
They responded promptly and helped us immediately.
Jade our carer was amazing and Dad was very happy with all the care he received.
I would recommend using this Care Company.
More...
Reply from Walfinch Welwyn & Bishop's Stortford
Thank you for your review Caryl. It was a pleasure to get to know your family and Jade really enjoyed her visits with your Dad. We are happy to have helpd.
Denise
Home & Domiciliary Care
Christie'sare excellent . Ian, who I spoke with was kind, understanding and extremely helpful and informative for everything I needed to know. I cannot speak highly enough for the contact I had with Christie's Care company. More...
Reply from Walfinch Welwyn & Bishop's Stortford
Thank you for your kind words Denise. If there is anything else we can do please let me know.
Alison Hartley
training is excellent and really good company to work for very caring about carers
Reviewed on Facebook
Alison Hartley
training is excellent and really good company to work for very caring about carers
Reviewed on Facebook
Deborah Crause
I was trained & worked with Christies. Great support & very helpful in settling in to UK.
Reviewed on Facebook
Eve Nel
Amazing company, care about clients and staff.
Reviewed on Facebook
What do you love most about your job?
The opportunity to make a real difference to the lives of local people in need of help. The fact that our service allows people to maintain their independence and quality of life by living in their own homes is the best feeling.
What inspired you to start your own business?
After spending 12 years working in finance I was looking for the opportunity to work in my local area again and give back to the community. I came across Walfinch and found that they shared my values and a desire to provide the highest possible quality of care and the fit was perfect.
Why should our clients choose you?
Having been established for over 30 years we have a wealth of experience that is hard to match. Walfinch is one of only 3% of home care providers nationwide to be rated Outstanding by the CQC, meaning that you can be assured of the standard of care you will receive. All of our carers are required to complete our industry-leading training programme before starting work and as such are among the most qualified and skilled in the country. We pride ourselves on our reliability and ability to provide care quickly at short notice.
Can you provide your services online or remotely? If so, please add details.
When starting work with a new client we can conduct the majority of the process remotely, including the initial assessment in many cases.
What changes have you made to keep your customers safe from Covid-19?
We have ongoing contingencies in place to safeguard our clients and staff from Acute Respiratory Infections (ARIs) in line with UKHSA.
Respite care
Dementia care
Companionship
Parkinson's care
After stroke care
Rehabilitation
Emergency care
Overnight care
Domestic help
