My appointment was for eyelash extensions. When I entered the spa Kim greeted me immediatly and was warm and friendly. Before the application began, Kim explained the process to me telling me what was going to take place. She continued to do so throughout the application and also made sure that I was comfortable at all times. Kim is extremely knowledgeable and a professional. I have had lash extensions before and they hurt and ruined my natural lashes. These extensions are the best I've had. I don't know they're on until I look in the mirror and they look wonderful! I highly recommend Kim and will be returning for my fill in about 3-4 weeks.