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Lunaweb profile image
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Lunaweb

Shelby

Over the past 23 years, we have helped companies of all sizes use the Web to strategically grow their businesses, maximize their profits, and take better care of their customers. We have done this by designing and developing great websites, building and implementing targeted marketing strategies, and providing ongoing Web support including website hosting. Here's a short list of why businesses choose LunaWeb and have stayed with us for more than eight years on average: We get results. Customer service is essential; it's not just a clichè. We tailor everything to your goals, needs, and budget. Lunaweb was founded in 1995 and is the most experienced Web company in the Southeast. Our staff has more than 95 years of combined experience in helping companies grow their business.

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Hear from
a professional

What makes a great website?

Great websites are all about experience and ease of use. But ease of use has become an overused expression and has lost much of its meaning. But great websites are those that are easy to use, regardless of the user. For a consumer, a great website is one that is easy to find via search, is positioned in relevant channels such as social media, and knows the personae of the customer so well that the desired information is the fewest number of clicks away. Additionally, a truly great website will be one that supports and maintains an effective dialogue with the consumer that never crosses the line into obtrusive.

But a great website also has internally-facing obligations as well. Great websites are easy for the client to manage and maintain. Such a site is built with tools that simplify the process to keep content fresh and timely. Great websites are integrated with the other necessary tools that the company uses including their phone system, CRM, accounting software, shipping/tracking systems and others to bring the customer closer to them and streamline the process to provide that customer with the best possible experience.

What questions might you ask a client when starting a new project?

We always start a project with in-depth interviews designed to gain the best possible understand of our client's company, their customer and the market in which they operate. We ask questions that help us understand how to best create systems that will create and manage an ongoing conversation between our client and their target consumer. Questions about problems and "points of pain" are often more helpful than questions about the company's goals because building a new, effective structure on a bad foundation will always have less than desirable results.

Typical questions we might ask are:
How many types of customers do you have?
How do they typically find you?
How often is the purchase that a customer ultimately makes for something different than what they were seeking originally?
Does this happen as a result of direct interaction with your team or through your site and why?
What are your biggest challenges today?
Do you have established procedures for addressing any inbound inquiry which could be a lead, a request for more information, a service need and others?
Who are your top competitors?
What websites in your industry do you envy?
If you could make a website do anything, what would you want it to do (within reason)?
Think about your last 10 new customers. How did you find one another and what was the process that you followed to close them?
Try to get a mental picture of your ideal website as a person. What would be the first five words that come to mind if asked to describe that person's personality?

We always this as a final question. "What questions have we not asked that you assume we would have asked?"

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Example requests

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What type of website is it?

E-commerce / Online store

Which of these best describes your Web Design requirement?

Migrate shop design from Shopify to WordPress

What are the objectives of your website?

Sell my product or service and take payments online

What platform is your website built on?

Shopify

How soon would you like the project to begin?

ASAP

What is the deadline for this project?

Less than 1 month

Do you have any additional details

I have a WordPress theme and some things set up. I need the backend of my word press site altered so that it closely resembles my Shopify site.

What type of website is it?

Business

Which of these best describes your Web Design requirement?

Create a new website

What are the objectives of your website?

Sell my product or service and take payments online, Provide information to the public

How soon would you like the project to begin?

ASAP

What is the deadline for this project?

Less than 1 month

Do you have any additional details

Bio Location of salon Pricing Detail description of service Products Online scheduling Service payment online

What type of website is it for?

Business

Which of these best describes your web design requirement?

Overhaul of my website

What are the objectives of your website?

Help customers find my business online, Provide information to the public, Sell my product or service, taking payments offline

What platform is your website built on?

SquareSpace

How soon would you like the project to begin?

ASAP

What is the deadline for this project?

I'm not sure

Do you have any additional details

Needing a rebrand and redesign of current website to optimize SEO and drive visitors to book appointments.

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Reviews

4.94/5.00

based on 17 reviews

The average rating for Bark Web Designers in Memphis is 4.94, based on 17 reviews.

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