Premiere Response is a contact center that provides customized solutions to companies who want to offer the highest level of service to their customers.
Our contact center manages inbound & outbound call handling, email, chat, SMS, & Social Media support our 82 current clients.
33 customer reviews
Allison Williams
Reviewed on Google Maps
Jen Graham
After training with this unprofessional team .I had an issue that happened out of my control causing not being able to work. I sent there laptop and computer back.I received emails from paycom that my bank information had been changed .Also I all my hours were gone couldn't see them.I had to approve a very low check was suppose to come on the 15th of December.It never came this company are nothing but liars . More...
Reviewed on Google Maps
Adria D
This job sucks, if you want to grow this is not the place training sucks as well they barely teach correctly
Reviewed on Google Maps
Kai Wa
They advertise hiring in your area and then tell you that the state you live in can not apply. Why would you advertise in my state on a hiring platform, if you won't let us apply?
Reviewed on Google Maps
Wilfredo Lopez
Worked for them for 7 years, never got a raise because they were incapable of holding down a contract subverting any potential growth. Eventually got thrown away like garbage making the equivalent of a Walmart cashier after the fact. I swear these people don't care. I was literally one of the only employees who showed up for work in an office during covid too. I hope innocent people will see this review and honestly realize how inhuman a few can be. You'll never be an employee here. Just a number. More...
Reviewed on Google Maps
Martia Wiley (MW)
Unprofessional management and no hr support
Reviewed on Google Maps
Erika Calero
This place is dreadful, extremely prejudiced, and unethical in every way. I'd only been there for a few months when I realized it was nothing but bad news. They had a problem with almost everything I did: my performance, my appearance, the way I interacted with clients, everything. It wasn't my fault that their subpar training provided an unreasonable amount of knowledge that I had to absorb in a short period of time. I was also dealing with serious health difficulties at the time, and they repeatedly advised me to ditch my baggy pants and replace my sneakers with flats or heels. In the end, I resigned with no notice, only to have these people fail to pay me in full! More...
Reviewed on Google Maps
kh arj
Reviewed on Google Maps
Dazmine Taylor
Reviewed on Google Maps
Jackie Ryan
Reviewed on Google Maps
Melissa Dalrymple
It was truly a headache to work for them. Every day that you wanted off, you had to hop through hoops to get. You can't request off weeks, it must be days. They only allow a certain number of being off on 1 day; God forbid you booked a vacation. If you quit and didn't finish your two weeks, they cut your check significantly in half, and refuse to send it to you until the equipment is returned. I had some family situations to deal with at the time of my employment, and I was forced to sign a waiver that said "This day, I will return full time or I will be terminated". Management is ridiculous. There's so many things wrong with this company. More...
Reviewed on Google Maps
Saleh Ahmat Abakar
They don’t care about their workers, they only care about their money and they use you like there’s no freedom of speech and they lie about holiday paid
Reviewed on Google Maps
Jody Brown
Great people that work here!
Reviewed on Google Maps
Janeille Forrest
after working for nearly 5 years it was truly a headache and a waste of time as far as development (promoted 3 times and still make under 40k) I made myself physically Ill because of the job and stress and was told they could offer me part time without health insurance to suffice. Working here and barely making ends meet as a management position ($1200 check as management every 2 weeks) they also offer incentives for people putting up reviews on these sites. Google, glass door, indeed & LinkedIn, so beware when you see 5 star reviews. Once my project ended they offered me a minimum wage position and demotion - is that how you treat those who dedicated and sacrificed time ? Best thing I ever did was let go this place - it’s a recycled call center at best ! If you want to be micromanaged, haunted and no work life balance this is your gig ! More...
Reviewed on Google Maps
Katherine Reyes
Reviewed on Google Maps
Sherly Elie
Lovely place to work, with great culture value and good opportunity to grow.
Reviewed on Google Maps
Sherrell Jackson
The management team is ONE sided, the work is NOT worth the pay. They add to the work load of a very busy call volume and expect perfection and no pay raise. Would not recommend this nightmare to my worst enemy. More...
Reviewed on Google Maps
Menavia Langlais
Great
Reviewed on Google Maps
Edwina Frazier
Reviewed on Google Maps
Cheryl Stroud
Reviewed on Google Maps
Jason Waterman
I like the set up of the web site
Reviewed on Google Maps
Milagros Mejia
Reviewed on Google Maps
Brittany Smith
Reviewed on Google Maps
Ashley Miranda
I currently work here, and I have to say it is one of the best jobs I have ever had. Friendly environment, they have unwind rooms and areas to relax during your breaks. A cafe on the 5th floor with plenty of cultural options, and a gym for employees to enjoy for free. More...
Reviewed on Google Maps
Matthew Reiser
New job starting tomorrow so very happy. Will update as time goes by if anything changes
Reviewed on Google Maps
arnold hennessy
Love working here! Great place to work!
Reviewed on Google Maps
Berta Vasquez
(Translated by Google) Work
(Original)
Trabajo
Reviewed on Google Maps
Elissa peterson
worst product i’ve every seen. i buy a sippy cup sayin it 100% leak proof. even tho the plastic piece is put it in closed tight. the lid is closed all the way. way to much milk comes out then i thought about. and i really don’t understand why you don’t have an email. !!!!!!! probably won’t get a response either. More...
Reviewed on Google Maps
Edwina Frazier
Great place to work!
Reviewed on Google Maps
Claire Wilson
Great company to work for. Great atmosphere and room to grow.
Reviewed on Google Maps
Claire Wilson
Great company to work for. Great atmosphere and room to grow.
Reviewed on Google Maps
Erica Howell
Great atmosphere nice people to work with great training experience.
Reviewed on Google Maps
Erica Howell
Great atmosphere nice people to work with great training experience.
Reviewed on Google Maps
What do you love most about your job?
Relationships! I love to meet and collaborate with people from a variety of backgrounds and industries.
What inspired you to start your own business?
Two colleagues and I decided to start our own contact center business to help clients looking for boutique style, customized contact center solutions in 2005. There are many providers out there who provide staffing services but very few like ours. We provide custom support based on specific client needs and we hire people who are best suited for the job. We do not provide Cookie Cutter services! In 2009, American Customer Care purchased our business and I continue to support new business sales for both brands. Together, our two companies provide custom support across 6 sites in the US and a soon to be new site in Costa Rica where we can offer blended solutions for our clients.
Why should our clients choose you?
We provide custom support for our clients, not standard call center offerings. We are consultative and will work hard to help you provide Best Practices in the most efficient manner. All of our clients have experienced efficiencies generated by our people, process, technology approach. When you work with Premiere Response, you are working with some of the best consultants in the contact center industry. Our client retention is amazing, call me and I will be happy to talk to you about our services!
Can you provide your services online or remotely? If so, please add details.
We absolutely can provide online/remote services. In fact, we have over 1,200 employees working remotely since March 2020 when the COVID - 19 Pandemic hit the US. We have had remote capabilities for our staff for many years as a disaster recovery process. When COVID hit, we were able to transfer all of our staff without any downtime. We continue to provide our services with remote employees while we have a small staff in all of our sites. This year we have acquired several new clients and we were able to hire, recruit, train, and launch remotely with great success.
What changes have you made to keep your customers safe from Covid-19?
We have almost all of our staff of 1,200 customer contact professionals working remotely with a few staffed at each of our 6 sites in the US. We have successfully supported our existing clients and acquired new clients remotely. We continue to provide successful, consistent, quality support for our clients!
Customer Contact Solutions
Premiere Response offers a comprehensive suite of customer contact solutions designed to help solidify and enhance your relationship with existing customers as well as acquire new ones.
Our expertise includes Customer Service, Technical Support, Sales/Retention, Crisis Management, Licensed Professionals, and Office of the President. We communicate with our clients customers through phone, email, chat, text, video, and Social Media
We work with some of the most trusted brands in North America supporting Consumer Products, Food and Beverage, Pharmaceutical and Healthcare, Electronics, and Retail/eCommerce.
