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Outsourcing call centers doesn’t have to be difficult. It can be strategic! And so seamless that your customers will never know you are outsourcing...Our vision is simple: Make outsourcing simple…so that we can deliver Best in Class Customer Experience. From the routine to the complex, TSI’s solutions are always omnichannel and always Execution. Guaranteed! We invite you to learn more about how our promise, values and people provide the growth engine behind leading global companies.
TSI is a premier provider of contact center services throughout the US, Mexico, and Central America. We focus on developing great talent, creating amazing careers, and contributing back to the communities we serve.
Across TSI’s Customer Experience Centers, we deliver superior results for the most innovative companies, brands, and products across multiple industries. Our Purpose and Promise define what we believe. Our Values guide our actions.
Regardless of industry, YOUR consumer wants access to customer care whenever, however, and wherever he/she wishes – and with a smile. It means 24/7/365 support flawlessly integrating voice, chat, email, and any channel where commerce is conducted now and in the future. The winners demonstrate respect and empathy – and a level of hustle that earns trust and repeat business. It demands talent deeply connected to your brand and brand voice. It requires strategy…but, in our humble opinion, more than anything, it demands Best in Class execution.
Outsourcing must migrate to superior Customer Facing solutions
The industry has been in a major migration mode to nearshore, and I expect even more in the next 2 years. Most companies’ needs are customer facing; so, the solutions they choose must be customer facing and customer-CENTRIC. How do we best improve customer experience? For the longest time, India and Asia were the low-cost options of choice for outsourcing. However, even prior to COVID, nearshore proved to be a superior route to go – for cost and quality. You have proximity, superior language skills and accents, a better understanding of the US style of business and communication, and more. India still produces the best higher-end technical talent; but most company needs are customer facing. During and post COVID, the need for Best in Class CX is magnified. This is where your chosen partner should focus.
4.78/5.00
based on 4,199 reviews
The average rating for Bark Telemarketing Companies is 4.78, based on 4,199 reviews.
