MicroSec® is a U.S.-trademarked remote IT support and cybersecurity company headquartered in Waterford, NY.
We proudly serve residential users, senior citizens, and small business owners across the Capital Region and nationwide with fast, secure, and fully remote computer repair solutions.
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113 customer reviews
Mark Thomas Winer
Computer Repair
Excellent. remote computer repair and virus clean up
Andrews
Computer Repair
After days of frustration with my Windows laptop constantly crashing into the dreaded blue screen of death, I found MicroSec through a quick search for remote computer repair near me. I couldn’t even log in, and I was starting to lose hope. But these guys? Absolute pros. They did a full Windows reinstall, wiped out all the bloatware and junk files, and even installed Bitdefender antivirus software to lock my system down with strong cybersecurity protection. Now my PC boots up faster, runs smoother, and feels brand new. Whether it’s a blue screen error, a Windows login issue, or just a system that needs virus removal and optimization, MicroSec is the real deal. Their remote tech support is fast, secure, and unbelievably effective. If you need professional computer repair, don’t waste time go to microcybersec.com. This team saved my machine and my sanity. More...
Randy Draws
Thank you for reaching out. At MicroSec, we specialize in remote IT support and do not offer on-site hardware repair services. We recommend contacting a local technician to assist you with this issue. We truly apologize for any inconvenience this may cause and appreciate your understanding. More...
Jerry DeWitt
The gang at MicoSec are extremely knowledable and thourough in their work I hem
Dedra Belvin
I received very prompt, professional care. Would highly recommend the computer service.
Arthur J Swanson
Faced with a virus infection and potential security breach, this computer received expert attention from MicroSec’s remote IT support team. The technicians swiftly removed all malware, installed essential cybersecurity protections, and performed a complete system tuneup. The machine is now running securely and efficiently an excellent example of MicroSec’s reliable and thorough computer repair services. More...
Jennifer Schultz
Computer Repair
My Brother now prints, yaay!! Super efficient and fantastic computer and printer company. Highly highly recommend
Mr. Daniel S Sullivan
Microsec offered a secure and safe remote computer repair for my business computer. I will hire them moving ahead. Excellent customer support.
Victor Crichton
Jude called immediately and gave me an overview of what he would be able to do. He was very efficient and obviously has a lot of expertise. He explained each step along the way and cleared up my problems. He also installed a different virus and malware program that should keep me protected going forward. Overall, I would definitely recommend Micro Sec! More...
Pattie Bondurant
The professional approach to helping me with my computer issues was unlike anything I've experienced with other companies. I would highly recommend MicroSec. Jude and Raul were fantastic and efficient! More...
Kristen Bennett
MicroSec was invaluable in getting my PC squared away with protection. My advisor was very knowledgeable and friendly at the same time, a rare combination.
Frank E Parrish
I had a terrible experience with my computer getting infected by viruses and malware. It was running slow, crashing, and showing pop-ups constantly. Thankfully, I found MicroSec, the best remote computer repair and virus removal company in the U.S. MicroSec diagnosed my PC quickly, cleaned up all the viruses, removed every bit of malware, and optimized my system. If your computer is infected with a virus or malware, I highly recommend MicroSec for their professional computer virus cleanup and malware removal services. They fixed everything remotely and even secured my data with additional cybersecurity support. Trust MicroSec for all your computer repair, virus cleanup, malware fixes, and PC optimization needs! More...
Michelle Tongren
I love Microsec! They helped me so much and I was very stressed out. My laptop was running very slow. I had no idea that there was so much malware on it, or that my drive was partially corrupted. Jude was amazing with the IT support and cybersecurity service and also helped with my husband whose computer was in the same shape. Jude fixed both of our computers on the same day. He was patient with me and helped me through when I was frustrated bc I'm not a tech person. Jude also had excellent communication, is professional, and also very nice! More...
Julie S Taylor
Jude did a wonderful job with me and explained very clearly what he was doing and why. It was wonderful to get such a caring person who provided top-notch IT support service! Highly recommend!!!
Terri Edwards
Thank you MicroSec for the instant IT support for my small business. I would recommend them to everyone.
Douglas Leach
I contacted MicroSec, Jude S. was excellent , he worked on my computer for few hours after being hit by a virus , was unable to to get it back , however there was no charge , and recommended to purchase a new computer which he said would assist in transferring the data , I was very pleased with this service , I would recommend MicroSec in particular Jude S. very pleased customer ..
Charles
Computer Repair
My computer was sluggish and riddled with viruses. I came across MicroSec from waterford, New York and was impressed by their glowing reviews for remote computer repair. I hired them right away, and they not only fixed all the issues but also walked me through every step during the remote session. Highly recommend MicroSec for virus removal and PC optimization whether you’re using a Windows or Apple computer. More...
Linda Demercer
I reached out to MicroSec as my computer was compromised by a company who turned out to be a scam outfit. They responded to my computer repair service and were professional and also assisted me in ways of reporting the other company. Jude was a professional, friendly and very knowledgeable individual whom I would definitely recommend. More...
Juliie A Lipp
Jude was very professional and patient with me with my computer repair service as i asked many questions and sometimes over and over again so i understood what he was doing. He does explain what he is doing quite well. I just need to be sure. Will call him in the future when i have problems with my laptop. More...
Sheneka Carter
MicroSec gets an A+! I have a slim budget and I'm working on an older laptop for my startup business. It was PAINFULLY slow. I was so concerned that I would need a brand new laptop right away. Jude swept in like a superhero! My laptop is running like a youngster again. He is personable, professional and I got the results I had hoped for. I highly recommend MicroSec for your tech needs. More...
Jane Coley
We had some issues for our law business and MicroSec took the best possible care to troubleshoot the computers including some of the issues which I had no clue about. I would highly recommend MicroSec for small business IT support and cybersecurity services. Thank you Jude!! More...
Walter Artus
Thank you, Jude, for the timely response and assistance with my email. Will work with you for all my computer problems.
Deborah Dabkowski
Best senior citizen IT support. Thank you MicroSec
Justine Jensen
I am absolutely amazed! Jude did an amazing job assisted us with a very slow running computer. He called us within a minute. He was able to get us back up and running fast and efficiently! He also found 2 threats we were unaware of. He was able to get rid of them. He also educated us about cyber security and what scams to watch out for. He truly cares about customers. I will recommend and use again! Thank you Jude! More...
Julie S Taylor
Jude did a wonderful job with me and explained very clearly what he was doing and why. It was wonderful to get such a caring person who provided top-notch IT support service! Highly recommend!!!
Gerald Dillow
I am very thankful with everything that was done on my computer. I would share your infor with others for your professional computer repair service.
Craig Lanouette
Great experience with computer repair service. Plan to continue to use. a Highly recomended computer repair service from Waterford New york
Edwin Roberts
MicroSec is hands-down the best for remote computer repair! Fast, secure, and professional service — fixed my PC issues without me lifting a finger. Highly recommend their new website and support system. A++ experience! More...
Michael Feeny
Jude is most professional and extremely knowledgeable for computer repair service.
Sandra F Melius
The best part of day was finding MicroSec to come to my rescue. Not only was my computer fixed but, i was also given an education on security and found a new friend. Great company, great man.
Scott Canelli
Great job solving my HP Laptop issue.
Janet Pittelli
Microsec took care of my computer repair service request instantly and also guided me how to stay secure online. I like they worked and will use them again. Thank you.
John
I was impressed with the way Jude responded to my request for help with my Mac Mini computer today. From his quick response to my call until we finished three hours later, he not only solved the problem I was calling about, but also cleaned my computer and eliminated many excess and unnecessary functions I had accumulated over several years. He believes and practices a policy of spending the necessary time to fix all of the client's issues at that time, and he is polite, professional, extremely knowledgeable and the most personable support person I have ever had the pleasure to work with. I recommend him highly and without reservation. He is outstanding. More...
Johanna Grasso
Thank you MicroSec, for being an affordable and reliable IT Support and Cybersecurity North Star for my micro business. I will refer you to my friends and family and looking forward to work more with your startup.
Charles
MicroSec is my monthly computer maintenance provider. My computer has never run faster and I have full confidence that my computer is optimized and free from bad files and viruses.
Patrick B OConnor
An EXCELLENT customer service experience.
Thoroughly knowledgeable and professional.
Took all the time necessary . HIGHLY RECOMMENDED for any IT support or cybersecurity needs!!!
I had requested computer repair service for my iPad and also had my new laptop setup along with secu
I had requested computer repair service for my iPad and also had my new laptop setup along with security from MicroSec. They have assisted me in all the steps that I have sought help with and would highly recommend them. Thank you Raul you have been incredible. More...
FLOYD OSTROM
MicroSec has been immensely helpful in getting my computer up and running. Jude made sure he explained to me what went wrong and how he fixed the problem. Thank you MicroSec for such an incredible IT Support. Keep doing your best and wish you all the success!!!! More...
Faith Kitchin
I recently had my iMac serviced for a virus cleanup and system tune-up, and I’m beyond impressed with the results. My computer was running slow, apps were freezing, and pop-ups were constant—now it feels brand new. The team was professional, thorough, and explained everything clearly. They removed all threats, optimized performance, and even gave me tips to keep it protected going forward. The entire process was remote, safe, and surprisingly fast. I highly recommend this service to anyone dealing with a sluggish Mac or security concerns. It’s absolutely worth it for the peace of mind and speed boost. More...
Rich Kiefer
It was great working with Microsec. The team provided the best support for my computer repair service request. I will hire them again for my ongoing issues if needed. The tech who worked with me was patient and had great communication, so it was seamless in getting my problems resolved. More...
Stan Strom
Raul and Microsec have been fantastic! He has been an immediate help in cleaning and maintaining my group of devices.
Todd
Microsec did a fantastic job setting up my new computer. The ongoing computer checkups keep me safe. Many thanks for the great computer repair service!
Lorita Reid
I am extremely happy with the assistance received to help correct the issues with my Hp Computer.
Lawrence Gregory Comella
Microsec saved me and my computer as it was taken over by the hackers, got my computer cleaned of all the fiasco and I can say for sure I am safe including my computer. Excellent and very good…
DERIE HEFTER
MicroSec did a great job fixing my Dell laptop and HP Printer. I highly recommend the computer repair service.
Patrick S Walsh
Great service, from Dave was thorough and precise. Very nice to deal with him. Made me feel very comfortable. Will use this service again. Remote HP computer repair service.
Diane Denton
Absolutely thrilled with Jude and MicroSec! First time customer and he solved a long-standing issue that others had failed to solve. Will definitely use MicroSec as my IT service provider going… More...
Anthony Figlio
I was impressed by how diligent and detail oriented this computer repair service is - resolving the unresolvable.
DONNA PULEO
Jude was immediately available to answer my call and provide a few HOURS of IT support to straighten out all of my computer issues. What a pleasant, quite knowledgeable, young man who made my… More...
Thomas Piper
My business computers had several issues and MicroSec did an incredible job nd spent a considerable amount of time to fix the issues and also setup my new system and also got Malwarebytes security…
What do you love most about your job?
At MicroSec®, what we love most is the impact—seeing the relief on a client’s face when we remotely fix a frustrating tech issue or protect them from a cybersecurity threat. We take pride in changing the narrative around remote IT support, proving that it can be not only safe and secure but also personal and reliable. Every day, we help people feel more in control of their technology, and that’s incredibly rewarding.
What inspired you to start your own business?
MicroSec® was born out of a simple realization: Many individuals and small businesses were struggling with tech issues but didn’t know where to turn for safe, reliable remote help. We saw an opportunity to bridge that gap and build trust in a skeptical space. Our goal was to create a support system that felt personal, professional, and accessible—especially for those who aren’t tech-savvy. What inspired us was the chance to make technology feel less intimidating and more empowering for everyone.
Why should our clients choose you?
Clients choose MicroSec® because we combine expertise with empathy. We specialize in remote IT support and cybersecurity that’s not only effective but also human. Our team takes the time to explain solutions clearly, treat clients with patience and respect, and respond quickly when help is needed. We’re BBB-accredited, Thumbtack Top Pros, and trusted by hundreds of individuals and micro businesses who now see remote support as safe, convenient, and dependable. We don’t just fix problems we build trust with every call.
Can you provide your services online or remotely? If so, please add details.
Yes, MicroSec® offers 100% remote IT support and online computer repair services across the U.S. Our expert technicians provide secure and fast remote tech help for individuals, seniors, and small businesses—without the need for an in-person visit.
We handle a wide range of issues, including virus removal, printer troubleshooting, computer tune-ups, software installation, slow PC fixes, and cybersecurity protection, all done online through trusted platforms TeamViewer.
Whether you need remote business IT support or personal tech help, MicroSec® makes it easy, safe, and convenient with friendly professionals who explain things in simple terms and deliver reliable results.
What changes have you made to keep your customers safe from Covid-19?
At MicroSec®, customer safety has always been a priority, and our fully remote IT support model naturally eliminates the need for in-person contact.
Computer Repair Service
PC Optimization: Speed up your computer for optimal performance.
Email Troubleshooting: Resolve email issues quickly and efficiently.
Data Recovery: Safely retrieve lost or corrupted data.
Virus or Malware Removal: Protect your systems from threats.
Printer Troubleshooting: Ensure your printers work seamlessly.
NAS storage setup and troubleshooting
New computer setup and printer setup
Microsoft Office 365 Troubleshooting: Expert help with Office 365 setup and issues.
Advertisement Pop-ups: Eliminate intrusive ads and malicious pop-ups.
Transferring data between old and new computers for both Apple and Windows.
Cybersecurity
For small business owners, we offer managed
services like advanced cybersecurity solutions, such as Endpoint security deployment, email security enhancements, password manager, cybersecurity insurance, and break-fix solutions.