Ram Marketing, Inc.
Nesconset, NY, Suffolk(2 Reviews)
RAM MARKETING provides a diversified range of inbound and outbound marketing service and support offerings. Using a conversational, consultative approach, RAM’s experienced telesales and customer service representatives pride ourselves on our ability to help callers with compassion and professionalism, while still maintaining the “business” focus of the call. Although our daily efforts are focused on specific tasks such as handling inbound calls or finding serious sales opportunities, we also collect and provide clients with valuable marketing and demographic data that can help them position for future opportunities.
Our areas of expertise are medical, commercial and residential utilities’ projects, computer hardware and software, telecommunications products and services, back office support, dormant accounts and proposal follow ups, and social media follow ups. RAM has been in business since 1998, and has the capability to quickly and efficiently deploy successful customized marketing campaigns based on the specific needs of each of our clients. Our clients range from local businesses to the Fortune 500.
All calls made and handled in the USA!
Ram Marketing, Inc. Reviews
Ram Marketing, Inc.
Ram Marketing, Inc. Services
Outbound Call Services
RAM provides outbound calling services for special projects on an as-needed basis. These projects include but are not limited to: - Database updating and clean-up - Appointment-setting (phone, physical, or web conference) - 2-2-2 Programs - Event invitations - Customer service/quality control efforts - Caller follow-ups - Event cancellations/ rescheduling/ changes - Mailer or Event Follow-up - Surveys - Customer Service Notifications - Confirmation of Registration/ Appointment/ etc. - Reaching out to “cold” or inactive customers - Any other outbound services/actions that may be required Our representatives are experienced in start-to-finish operations including full closure, cross-selling, and up-selling to enhance the value of each lead.
Inbound Call Services
RAM provides live responses for calls generated by direct mail, internet sources, newspaper/ magazine ads, brochures, newsletters, radio and TV commercials, and any other media disseminated by our client. This live response records the purpose of the call, completes a short survey of the caller, records the source of the call and completes the required action. These specific inbound call actions include: - Registrations for conferences, events, seminars, etc. - Sales - Customer Service - Appointment-setting - Physician referrals (for medically related projects)** - Real-time transfer to specific destinations (with call announcement) - Fulfillment of direct mail pieces (where applicable) - Managing messages or call overflow - Any other services/ actions that may be required ** Physician referrals entail an analysis of caller requests against the physician database and providing the caller with names and contact information of as many as three appropriate physicians and/or call transfer(s) to physician offices.
Data Entry and Back Office Support Services
RAM provides data entry and back-office support services as needed. We have experience handling various data entry tasks into both generic and proprietary/customer-specific databases such as Siebel, Onyx, Salesforce.com, Zoho.com, MACOLA, HMS, SimplePractice, TherapyNotes, a variety of web-based portals, and shared Microsoft Access databases. To provide back-office support for our clients, we have the capacity to receive returned mailings, send out deliverables upon customer request, track various parts of sales cycles, coordinate or follow up with reps or customers as needed to resolve issues such as scheduling, and utilize calendar-sharing to avoid double-booking
Logistical and Campaign Support
RAM provides additional logistical and campaign support to our clients on an as-needed basis. Some aspects of this support include: - Script development, writing, and/or editing - Analysis of data and/or results (current or past) - Consulting on campaign set-up or modification - Consulting on best methods and practices to reach desired goals - Follow-up with sales representatives and/or administrators regarding “hot” leads and customer service issues requiring immediate attention - Rescheduling of appointments/leads - Customer Service follow-up to gather information or for quality control
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