Waggin' Tails

She is extremely knowledgeable about dogs, thier behavior, the body language what does and doesn't work when training. She is very patient and took the time to answer all my questions and explain things to me until I fully understood. She is completely about the animal and it's safety and mental and emotional well being. I would absolutely recommend her to friends and family. More...

W

Reply from Waggin' Tails

Thank you for that wonderful review. This is and always will be my dream to help owners better understand there dogs so that communication can happen. I'm glad I got all of your questions answered.

Reasonable prices and some extras included w/ a dog walk. Easy payments

W

Reply from Waggin' Tails

Thank you so much for your wonderful review! We’re delighted to hear that you found our prices fair and appreciated the additional services we provide with dog walks. Our goal is to offer the best value for you and your furry friend. We’re also glad that our easy payment options made things more convenient for you. Your feedback means a lot to us, and we’re here to make sure you continue having a fantastic experience. If there’s anything more we can do, just let us know!

It has taken me some time to write this review! *PLEASE READ COMPLETELY*
First a foremost, I would like to say that I respect dog trainer 1000% and understand how hard it can be to find a good one, at a decent price.
When Waggin’ Tails followed up on an inquiry I had about dog training, the owner was professional and explained me to how everything would be done in training my pup.
We accepted a 3 week board and train contract of $1063.00
This also included us visiting our dog everyday for 1 hour training sessions. These were preschedule sessions during the weekdays at 4pm and the weekends at 2pm. My dog stayed for 1 week and 4 days.
There were several times that we arrived for sessions and our dog was outside (weather was upwards of 80 degrees) and every time, we noticed that he did not have water. Actually, 2 times, we had to ask staff to get him water.
Secondly, on one occasion, we made the trip for the session (we lived 30 minutes away, that was our choice) and when we arrived, our dog was, again, outside, 87 degrees, no water, very little shade and we were met at the door by the husband of the owner. The husband was bringing out trash and stated that him and the owner had been in a “dispute” and that they had “things to work through”
Being a married couple, we respected, understood, and minded our business as this is their home and they are just any other married couple.
We did not respect, that we stayed there outside with our dog for 45 mins, AGAIN, no water, no shade, we were told that we could not enter the home because the owner was “ indecent” … so we waited for 45 minutes and nobody checked on him or us while we were there. We went up and told them we’re leaving and against our better judgement, we left our dog there.
The next day we were picking our dog up for a trip to the vet, as requested by the trainer and just Precautionary measures on our part. Since he had been at the trainers home, he was very fatigued, wasn’t eating and was not interested in the training. As pet parents, you see these things as red flags.
Upon taking our dog to vet, he was INFESTED with fleas, he had two large marks of dry blood on the back of his ears, the vet informed us that he was suffering from heat exhaustion (his breed is not meant the be outside for long periods of time in 80+ degree weather)
We were supposed to bring him back the following day to continue board and training but naturally, we decided against it. When the owner contacted me and I informed her that our dog would NOT be returning and all the reasons why, she proceeded to downplay everything.
She said, and I quote “ As far as the fleas generally most dogs get bathed here when they enter only reason I didn't do Bullseye back because he said you would just saved him and he was still wet“
Practically blaming us for flea that we can confirm through vet visit, records, etc that he DID NOT have when he arrived.
Also stating, quote again “ Well on the days I wasn't available I was recovering from a (personal) Wednesday I had the (personal) and it takes a day or two to recover.”
While I appreciate transparency, I would have been more open and understanding, had we not made a thirty minute drive WITH prior notification that we were coming, not only to arrive and have my dog outside with no water.
I also purchased a ESA vest for my dog as his training with the owner switched to some emotional support training, the vest arrived and I received photos of this while it was on him. The very next day, the vest was handed to us chewed up and we were told that our dog had chewed through it. Disappointed to say the least, but even more concerned about why my dog was not supervised while wear this vest? Weather he was in his crate, out laying around or whatever, he WAS NOT working, the vest should not have been on.
Nevertheless, we signed a contract, and I absolutely can respect that. So I communicated with the owner that I would appreciate the contract be adjusted for the time that my dog actually spent in her car, again that 1 week and 4 days of a 3 week board and train.
She took off $200 from the vest that was chewed up and said that was all she could do.
Against our better judgement, we accepted this contract and agreed to pay the updated amount of $893.
I have since paid $450 towards this contract and I have communicated throughout my payment arrangement. I contacted the owner this week as I could not afford to make the full $150 bi-weekly payment, I asked if we could negotiate a fair partial payment, she responded an amount of $120. I also can not afford that so I shared that with her. I have been MORE than willing in this situation but so refuse to stay silent and let other people choose this business. I’ve spoken to many professional dog trainers since this happen and they have ALL shared with me that I should sue, and that they would NOT have made me pay this much of a contract, if my experience was this.
Needless to say, I am STILL coming out of pocket for flea treatments of my dog, I STILL have not received a replacement vest, bowl, patches, etc, dog food, etc. That was left at the owners house the day I picked up my dog with the intention of bringing him back.
I brought my dog in with a 30lb bag of food, he refused to eat while in her care so I bought him two other bags of dog food to see if he’d eat those, I was told that he started to eat one of the bags and the other bag was not opened yet. The 30lbs bag of food that my dog refused to eat, I actually donated to the owner for the other pets in her care, however, when I picked my dog up, THIS bag was what was returned to me. So there was 2 other bags of food I did not receive back. I was not compensated for the vest (other than the $200 taken off of the contract, that was not the price of the vest)
I was not compensated or returned the collapsible dog bowl, the patches for the vest, the ESA tag.
As I am typing this review, the owner has just reached out to me to inform me that there will be a later payment added if I do not pay today. I told her, I will not be paying any late fees as late fees are not mentioned in the contract that I signed. PLEASE BE ADVISED. Pay the extra money to go to real professionals that care about your fur babies. Please trust you gut! More...

W

Reply from Waggin' Tails

Sorry you feel like that although you have been late on multiple payments when you signed a contract. You broke that contract which made services voided. I minimized your amount that you owed even though due to the contract I had no legal obligation to do it. You can leave a horrible review but my training speaks for itself and your lack of commitment and honesty spoke for you. I apologize that you aren't satisfied that you would have the same service had you paid more.

I highly recommend Waggin' tails for training you doggo! Mary is very good at what she does!

W

Reply from Waggin' Tails

I appreciate that wonderful review and I'm so happy to know that your pup is well behaved and doing much better! You'll always be a part of Waggin' Tails family!

Mary has been very kind and we will meet for our consultation and 1st session this Friday. She was the fastest with responding back for training as well.

W

Reply from Waggin' Tails

I appreciate the review and appreciate you getting wagon tails your trust to get the job done efficiently and quickly I hope you enjoy your sessions and remember have fun!