13 years as an executive (VP) level marketing and sales strategist. I'm excited about the opportunity to collaborate with you and contribute personally to crafting your company's story and creating your business's growth plan.
As an executive-level professional in branding, marketing, e-commerce, sales, communications, public relations, and business development, I bring years of hands-on experience.
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2 customer reviews
Brice F
Lily was very professional and courteous, as well, she has a very creative approach to all of her work. It has been very refreshing to work with someone of her caliber!
Reply from Collaborative Concepts Marketing
Thank you for your review and for working with us. To your success!
J Dunham
Professional and took my business to the next level. Lalena is a marketing operations expert.
Reply from Collaborative Concepts Marketing
Thank you for your review and for working with us. To your continued success!
Branding (Startup or Existing Businesses)
Branding is the process of creating a unique identity for a business, product, or service, helping it stand out and connect emotionally with its target audience. It's more than just a logo or color scheme; it encompasses everything that shapes the perception of a brand, including its values, mission, voice, design, and the experience it delivers.
Key components of branding include:
Brand Identity: The visual elements, such as logo, colors, fonts, and design style, which make the brand recognizable.
Brand Voice & Messaging: The tone and language used in communications, which convey the personality and values of the brand.
Brand Values & Purpose: The core principles and goals that guide the brand, defining what it stands for and why it exists.
Customer Experience: How customers feel about and interact with the brand, from the quality of products or services to customer service.
Effective branding can help build trust, foster loyalty, and create strong customer relationships. It’s essential for long-term growth, as a well-branded company is often more memorable, respected, and competitive.
Marketing (Traditional & Digital)
Marketing is the practice of promoting and selling products or services, involving research, strategies, and techniques designed to reach and engage target audiences. It’s about understanding customer needs, creating value, and building relationships to drive business growth.
The core functions of marketing include:
Market Research: Gathering and analyzing data about consumers and market trends to understand needs, behaviors, and preferences.
Product Development: Tailoring or designing products and services to meet identified needs and create demand.
Branding & Positioning: Defining a unique identity and value proposition to differentiate from competitors and make an emotional connection with customers.
Promotion: Using various channels (e.g., advertising, social media, email marketing) to increase awareness, attract interest, and encourage purchase decisions.
Sales and Distribution: Developing strategies to convert interest into purchases and deliver the product or service effectively.
Customer Relationship Management (CRM): Building long-term relationships with customers through communication, support, and retention efforts.
In essence, marketing helps guide a business in attracting, acquiring, and retaining customers by addressing their needs and offering solutions in a way that feels relevant, valuable, and accessible.
eCommerce Website Design & Strategies
E-commerce (or electronic commerce) refers to the buying and selling of goods or services over the internet. It enables businesses to reach customers globally, streamline transactions, and operate without the need for a physical storefront. E-commerce includes a variety of online business models, such as B2C (business-to-consumer), B2B (business-to-business), C2C (consumer-to-consumer), and D2C (direct-to-consumer).
Key Aspects of E-commerce:
Online Storefront: This includes a website or app where products and services are listed, with descriptions, prices, and images to help customers make purchasing decisions.
Digital Payment Processing: Customers can pay for products online through secure payment methods like credit cards, digital wallets, and bank transfers.
Inventory Management: Tracking stock levels, automating restocking, and managing the logistics of storing and fulfilling orders.
Shipping and Fulfillment: Handling order processing, packaging, and shipping logistics to deliver items to customers’ doorsteps.
Customer Service and Support: Providing accessible channels (e.g., chat, email, phone) to assist customers with their orders, returns, and inquiries.
Marketing and SEO: Using strategies to drive traffic to the e-commerce site, such as social media marketing, content marketing, email campaigns, and search engine optimization (SEO) to rank higher on search engines.
E-commerce has grown rapidly in recent years, with the ability to operate 24/7, offer personalized shopping experiences, and tap into data analytics to understand consumer behavior and improve business decisions.
Website Design
Website design is the process of creating the layout, aesthetics, and overall user experience (UX) of a website. It combines visual design elements, like color schemes, typography, and graphics, with functionality and navigation to make the website appealing, easy to use, and effective in meeting its goals—whether it’s to inform, sell, or engage visitors.
Key Elements of Website Design:
Layout and Structure: The arrangement of elements on each page, like headers, images, text, and buttons. A good layout provides a logical flow that guides users smoothly through the site.
Color Scheme and Typography: Colors and fonts are chosen to align with the brand’s identity and appeal to the target audience. Color can impact mood and readability, while typography helps reinforce brand style and improves readability.
Responsive Design: Ensuring that the website looks and works well on all devices (desktops, tablets, and smartphones) through adaptive layouts that respond to different screen sizes.
Navigation and User Experience (UX): Designing clear and intuitive navigation menus, buttons, and links to make it easy for users to find information and perform actions, like purchasing or contacting the business.
Graphics and Imagery: Visual elements, including photos, icons, and illustrations, which are strategically placed to enhance aesthetics and convey messages effectively.
Loading Speed and Performance: Optimizing images, scripts, and other elements to ensure the website loads quickly, improving user experience and SEO ranking.
Content Placement and Readability: Arranging text, images, and calls-to-action (CTAs) to ensure that important content is easy to read and accessible, guiding users through the page naturally.
SEO Integration: Structuring the website with SEO in mind, including meta tags, keywords, and structured data to improve visibility on search engines.
Good website design combines aesthetics with functionality, creating a seamless and engaging experience for visitors while supporting the website’s purpose, whether it’s to inform, engage, or convert users into customers.
SEO
SEO, or Search Engine Optimization, is the practice of optimizing a website to improve its visibility on search engine results pages (SERPs) for relevant search queries. The goal of SEO is to increase organic (non-paid) traffic to a site by improving its ranking on search engines like Google, Bing, or Yahoo.
Key Components of SEO:
On-Page SEO: This involves optimizing elements within your website to make it search-engine friendly, including:
Keyword Optimization: Identifying and using relevant keywords in titles, headings, and content to align with what people are searching for.
Meta Tags: Creating effective title tags and meta descriptions to provide search engines with a summary of each page’s content.
Content Quality: Developing high-quality, informative, and engaging content that answers users’ questions or solves their problems.
URL Structure: Using clean, descriptive URLs that include keywords and make the page’s content clear.
Technical SEO: This focuses on the behind-the-scenes elements that impact how search engines crawl and index a website:
Site Speed: Ensuring fast page loading times for a better user experience and higher search rankings.
Mobile-Friendliness: Optimizing the website to be easily navigable on mobile devices.
XML Sitemaps: Providing a map of the website to help search engines discover and index all its pages.
Structured Data: Using schema markup to provide additional context about the content, like reviews or product prices, to enhance search listings.
Off-Page SEO: Activities that take place outside of your website to improve its authority and relevance:
Backlinks: Building high-quality links from other reputable websites to your site, which signals authority and trustworthiness to search engines.
Social Signals: Although not a direct ranking factor, social media mentions, shares, and engagement can indirectly support SEO by driving traffic.
Local SEO: Optimizing for location-based searches by creating a Google My Business profile, gathering positive reviews, and using local keywords.
User Experience (UX) and Engagement Metrics: Search engines increasingly consider user satisfaction, so elements like bounce rate, time on page, and overall website usability can impact rankings.
Effective SEO helps a website rank higher for targeted keywords, attracting more relevant users and improving overall online visibility and reach. It’s an essential long-term strategy for driving organic traffic, building brand awareness, and increasing conversions.
Social Media Marketing
Social media marketing is the use of social media platforms to promote a brand, connect with an audience, and drive engagement or sales. It’s about creating content tailored to each social platform to achieve marketing and branding goals while fostering relationships with followers. Social media marketing leverages platforms like Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube to reach users where they spend much of their time.
Key Elements of Social Media Marketing:
Content Creation: Developing a mix of engaging content, such as posts, images, videos, stories, and live streams, that aligns with your brand's message and resonates with your target audience.
Platform Strategy: Choosing the right platforms based on where your audience spends time, as well as understanding the unique features of each platform to use them effectively (e.g., short-form videos on TikTok, professional networking on LinkedIn).
Community Engagement: Interacting with followers through comments, direct messages, and shares. Building relationships and a loyal community around the brand often involves timely responses, user-generated content sharing, and creating a conversational tone.
Influencer Partnerships: Collaborating with social media influencers who align with your brand to extend reach and credibility, especially if their followers match your target audience.
Social Media Advertising: Running targeted ads on social media platforms to reach specific audiences, often based on demographics, interests, location, and behaviors. These ads can boost posts, drive traffic to a website, generate leads, or increase conversions.
Analytics and Performance Tracking: Monitoring key metrics (such as likes, shares, comments, reach, engagement rate, and conversion rate) to understand what’s working, adjust strategies, and improve ROI.
Branding and Consistency: Creating a consistent voice, visual style, and message that reflects the brand across all posts and interactions. Consistency helps to build brand recognition and trust.
Content Scheduling and Automation: Using scheduling tools to plan posts in advance, ensuring regular updates without overwhelming the audience. Automation tools can also manage ads and analytics to save time and optimize efforts.
Social media marketing can drive brand awareness, foster customer loyalty, generate leads, and increase sales, especially when it’s a part of an integrated marketing strategy. Because social media is so dynamic and interactive, it allows brands to connect with customers on a more personal and immediate level, making it a powerful tool for modern marketing.