ATS AIRPORT SERVICES

They are great airport transportation easy booking and the owner mark made my family feel safe and secure and got us there in time. Car was clean and Charles the driver we awesome and he got a deal and plenty of time with 10 bags and 15 people use ATS they are the outstanding company and you get your money worth it won't hurt your wallet More...

Very easy booking. Courteous service .

Pick up was on time, friendly and efficient. Charles was a great driver. Will use again.

Ats is a great transportation company I have a 6years old that is handicap and ats help us to and from the airport without charging us extra I first Uber and Lyft and they wanted an extra 25. 00 for the xxl car on top of the fare ats did not charge us extra and sent us a suburban for a flat low rate thank mark and Charles your are a life saver in a time of need More...

Dear Mark,

I wanted to take a moment to sincerely thank you for providing my family and me with your outstanding service. Charles was punctual, professional, very helpful, courteous, and people-friendly. His commitment to safety made our journey smooth, enjoyable, and stress-free.

It’s always a pleasure and honor to rely on a service that prioritizes customer satisfaction, and I truly appreciate the effort Charles put into making the experience a positive one (Charles Is Awesome). Please, pass this on to Charles.

Thank you once again. I look forward to using your services in the future.

Best regards,
Dorene Wright More...

My family and I recently used ATS Airport Services for transportation to and from the airport, and the experience was absolutely flawless. The driver arrived right on time, helped with luggage, and made the entire ride smooth and comfortable. The vehicle was clean, spacious, and well-maintained. Upon our return, he was waiting for us promptly at the airport, making the transition home effortless after a long flight. It's rare to find a service this professional and dependable—ATS truly takes the stress out of travel. Highly recommended!

Thank you once again. I look forward to using your services in the future.

Best regards,

Dorene & Family More...

They immediately called the moment I got off the Internet. Professional,polite and the rate was phenomenal for Pelham NY to Brooklyn only a bit more than if I took the rail and a cab from Grand Central

I’ve used this company for many years and find them to be outstanding! They are punctual, courteous and helpful!

Getting scheduled was fine but it went south from there… the only vending before pickup the driver texted and wanted to come an hour earlier, I agreed to 30 minutes. 15 mins after agreed pickup I texted to see where he was. He told me he was 2 hrs away. I would miss my flight, he told me to call the scheduler. I called, no answer. Total fail! I checked Uber and luckily I got a ride with them. The scheduler called and said he was working on an alternative but time was too tight. I’m awaiting the promised refund. I would not recommend them, total unprofessional behavior by the driver, if you’re going to be that late you should have arranged for an alternate, and clearly told be much sooner. More...

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Reply from ATS AIRPORT SERVICES

we are sorry but the driver had car problem and had to come and switch cars to contunie to do the pick up you never gave us a chance to make thing right we still is giving you a full refund and plus gave you a10%off the fairwhen you book with us . cars do break down when it running the roads everyday

ATS airport services call me, and we set everything up for my coming trip. Looking forward to using this company for future trips. Mark was great scheduling my trip schedule. Thank you again. More...

I used ats transportation on 10/5/25 and they price and car was outstanding I had no problem with the booking with mark and the process was fast and easy they also provide my 4 kids with snacks to make it an easy ride from my house to the airport at 4am in the morning thank ats will be using you again

I was contacted by Mark Anderson for a round trip transfer from JFK to our hotel and back to JFK. We agreed on a $70 each way. He also said I was to get a 10% discount. He sent me an invoice for $162 saying tolls and such and to pay in cash. I asked about the price and the discount he offered and he sent me a new invoice showing discount but same price because he increased the toll/service charge. Beat up suburban showed up. It had no AC and one of the seatbelts was broken. Had an early flight for return trip and asked for a 4:30am pick up. At 3:53 I received a text asking if I could be ready by 4:15 because someone else was being picked up on my private car service that I paid for. Same beat up suburban with h no AC and broken seatbelt. DO NOT USE THIS COMPANY!!! More...

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Reply from ATS AIRPORT SERVICES

We did pick you on time and took your hotel as we was directed to do all of the seat bealts do work and as far as you return trip from your hotel we did pick you up but since you wanted to leave earlier then your requested time we already had someone book for 4am your pickup time was schedual for 4:30amso we gave you at 30 dollars disconut for the share ride and pick you up at 4:15am and got you to the airport on time

I have good experiences with ATS company so far. I've used their services twice already and would recommend ATS to others.

Working with Mr. Mark Anderson was a pleasure experiece. First off all he listened to situation and immediately told me how he was going to handle my booking situation. I love a man who knows what is is doing and I will always call Mr. Mark Anderson for my bookings More...

Mark was very responsive and cooperative - and I feel 100% confident that all will work well Friday morning - at 3:00am! Thank you!

ispoke with mark anthony he took all my information and he will call day before to confirm driver and car very professional

The man on the line was very courteous and it makes me feel secure in our booking

Mark was friendly, courteous and efficient in booking my trip. He relieved my anxiety about being timely and by assuring me that he would contact me the day before to check in.

Exceptional customer service. Very communicative, prompt, and the right price.
Our driver Charles provided us with a very professional and wonderful drive. “ tell him he needs to marry that woman “ lol
Anyway, it was a joy! thank you so much. We will definitely recommend and use you again.
Be well More...

Fantastic! Our driver Charles provided such a pleasurable experience for the ride to JFK. He was professional, efficient with the route and held a nice conversation. The vehicle was clean and Charles was very prompt with arrival time having notified me before hand … great communication
Will recommend and use the service again..
100% More...

Ats is a wonderful transportation services and their prices is out of this world and the booking is fast and easy and the drivers is the best I will use them again thank ats

Ats was wonderful and mark was great and his driver Charles was outstanding and their price was way cheaper then Lyft and Uber and we got the same service and snack and drinks and the kids loved the ride to and from the airport on time picking us up and taking us home. Book with them and experience the enjoyment of ats services More...

Mark was great!!!
Booking very easy

I did not use their service because Medicare will provide this service. I was charged $50 for nothing. I am begging you to refund that charge.

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Reply from ATS AIRPORT SERVICES

We sent you a refund back to your card why is you giving us a 1 stars and saying we did not refund you the money back

I got speedy and friendly service and promises made were kept.

I had no problem booking my appointment for the first tine to the airport. I'll be using this company in the future. Thanks.

Driver was very prompt comfortable ride

Charles the driver was great. He made sure that we were comfortable and got us to the airport with time to spare. I would recommend ATS Airport Services to anyone. Also they were one of the cheapest if not the cheapest that we had seen. I love the fast response with a quote. Awesome people all around. More...

They were on time both ways and driver was good. Only issue was air conditioning didn't work and it was a bit warm in July!

Ats is affordable and always on time they go above and beyond for their clients

The gentleman was extremely nice .

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Reply from ATS AIRPORT SERVICES

Thank you so very much for your review it means a lot to me

They are courteous and reliable very hospitable and is on time I need to go to the airport they are right on time

Mark was wonderful and the booking was easy and they treated me with respect and the snack and water and they car was clean and Charles was professional and drove very safety I will used them again

BEWARE!! DO NOT USE!! I booked a ride on Monday for Saturday travel for 3 adults with 5 check-in bags. I spoke with Mark and texted him all details on Monday. I agreed to pay cash to the driver for a 4.15pm pick-up on Saturday for JFK airport. I get a call on Friday afternoon saying his driver will pick us up up early at 3pm and that they will also pick-up another passenger as well! When I booked I was not told that at their whim ATS can change my private transfer to a shared transport and even dictate the time when they will pick me up!! He kept yelling that there is construction at JFK even when I told him that I had already budgeted for additional construction time while making the booking and also that I had not agreed to a shared ride at the time of making booking. Mark kepts creaming on the phone while my voice was calm. I even asked him to stop screaming and he continued doing that.
Stay away and book a reliable professional cab service if you don't want to be stranded last minute. I ended up booking uber xl at only $20 more than what I was going to pay them. More...

Ats was so professional and they drove me safety to the airport and got me there on time and help me with my bags and even went inside and got me a wheelchair I am 78 year olds with disability .

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Reply from ATS AIRPORT SERVICES

i called you and informed you that jfk was under construction and we wanted to pick you up at 3:30pm so that you can make the flight on time and we can get into the airport and out on time to pick up then next customer on time was subjusted since you did not want to leave eariler and we had a 7pm pick up why not pick up both of your eariler and both of your is going to jfk and both are coming out of new jersey and we was going to send your the van pick up both of your. i explain that clearly to you and you refused my offer. also as i told you cash reservetion is not a booking card booking is frist over any cash pick up and you did not want to book with a card. so the customer that book with her card got first choice over cash custumer. with cash customer booking you can changed your mind at anytime and we came all the way out to you and lose at the end.waste of tollls and gas and driving time

I had a really great experience and I would recommend this company charles is the driver I had came on time and very respectful and also help me with my luggage

I booked with mark anderson with my family from Nj to jfk to go on a nice family get away to Hawaii with my family his surburban is well kept up and the driver Charles is very sweet and a smooth driver and get to where we need to be in a timely manner thank you ATS for your time will book with you again!

This was a nightmare for my son and granddaughter to go to JFK. The driver arrived an hour late in an unconditioned car with temperature in the high eighties. He also hit another car on the
thoroughfare, but no damage ensued and they continued on the trip. My thirteen year old granddaughter was very upset with the collision. As a mother, I am beside myself with the competency of this driver.
Can it get any worse?? More...

I made a reservation with Mark for a round trip transport to LGA for my husband. He called and gave us the drivers name and cell number. Jonathan arrived early to pick up my husband. I asked if he would be picking up my husband at LGA for the return trip. He said yes. We gave him the return flight information which was a flight from Atlanta getting in at 3:50. The return flight was delayed. I tried twice to call Jonathan to make sure he knew about the delay. He did not respond. When my husband got to LGA at 5:00, he called and said no one had called him. I called Mark and he said Jonathan was unavailable and a different driver had been waiting at the airport since 3.30. I asked if he had checked on the delayed flight arrival time and he said he didn’t know what flight my husband was returning on. The new driver got my husband home and we gave him a huge tip. The next day we found out Mark had charged us $90 more for the wait! What airport transfer company doesn’t call to verify a flights arrival time. More...

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Reply from ATS AIRPORT SERVICES

You never called me Mark Anderson the owner of the company letting me know what time your husband supposed to been arriving you first told me when we first book that your husband be arriving at 3:30 he never arrived at 3:30 you kept in communication with Jonathan not knowing that Jonathan was off that day how can the office and my system know what time your husband's coming in late you never gave me the flight number never gave me what time he's coming in never communicated with the office at all that is the reason why we charge you late next because my driving waiting for you over 2 hours for your husband to get off the plane to get here

I was pleasantly surprised with the quick response from the owner of the company. He was very professional and straight-forward, which I appreciate. Even after getting disconnected, he called me back immediately! Since I'd already given him my CC number, it was reassuring that he was so quick to call back. I'm looking forward to using this service. The 5th star (or update) will come once the service in completed in December. More...

Setting up for transfer from JFK to EWR airports was easy and Mark made sure all information was correct when making the arrangements.

Called to get info 2 days ago. Called back today to schedule and he remembered our conversation. Hopefully our drive from Newark will be as smooth!

I had an emergency in my family and I could not get any flights out of JFK or LGA or Newark airport. So I found ATS on bark com and mark promise to get me to Florida in time so I can see my mother before she pass away. His company drove me from NYC to lake City Florida at the last minute . Mark I owe you more then 5 stars thank again More...

Let start by saying mark the owner is great from the time he answer the phone and the booking is fast and safe and his driver and cars and the price is out of this world. They get my 5 stars

ATS transport was great. It was painless to book a ride and he was extremely friendly and efficient. Very fast to response