Active Cleaning Company

Staff was very courteous and Speedy. They were very commutative and follow orders that I needed them to finish and I recommend them too any other person. Outstanding job

A

Reply from Active Cleaning Company

Thank you so much!

DO NOT HIRE! I requested my kitchen, two bathrooms, and living room to be cleaned before my child’s bday party. I came home to find NOTHING in those 4 rooms cleaned. Instead the windows in my children’s bedrooms were opened? and a couple of toys picked up and put into a dirty clothes backet? At NO point did I ask them to even enter those bedrooms! I keep my house fairly clean, but there were VISIBLE crumbs on the counter, soap scum left in the corners of the tubs, and not a single floor was vacuumed!! They originally charged me $150 for this. After I expressed my dissatisfaction, Kaci offered me $25 off..WHAT A JOKE. I told her I was already forced to clean everything myself (Because they didn’t even have another cleaner available to come back to fix their original mistakes before the party) They offered a refund to be issued in 5-7 business days. I agreed and requested an email confirmation. Kaci told me I would receive one. I never received an email, and Kaci has since stopped responding to my texts requesting one! Now over 10 days later, clearly, THEY DID NOT EVEN PUT A REFUND THROUGH!!! Gladly enough, I contacted my bank about a stop payment before their lies. DO NOT HIRE these money scamming LIARS!!! More...

A

Reply from Active Cleaning Company

You were given a discount then a refund then you gave us 4 bad reviews after several attempts to resolve the issue! You are not a good person at all!

I scheduled cleaning services with this company. No one showed up and they won't return my calls. They were prepaid. So they took my money for a service they never provided. I would not recommend this company. More...

Reviewed on Facebook

This company isn't professional and doesn't do what they say they'll do. I hired them for a deep clean post mitigation after my home had some damage. I wanted at least 2 people, preferably 3, to clean it in one day. This was agreed upon along with a price. She showed up 2 hours late by herself and stayed at my house for 10 hours. She had to come back the next day and then left without finishing the job...she completely skipped a room which was extremely dirty. She then charged my credit card twice because of a problem on her end. She also added her credit card fees to my bill. She hasn't reversed the charge and I had to cancel my credit card and dispute the 2nd charge. She's lied to me and now won't answer my calls. I'm reporting her to the Better Business Bureau and I'm going to take her to small claims court if this isn't resolved. She isn't reliable and I wouldn't hire her!!!! More...

Excellent cleaning service! I’ve been using this company for recurring home cleanings and I highly recommend them. Kaci is flexible and always shows up on the day she says and does outstanding work. I’m satisfied each time she leaves as my house is sparkling clean. Great customer service. More...