Mind Above Matter

Mind Above Matter

Mind Above Matter  locationArlington, Burleson, and Keller locations, Tarrant and Johnson county

(8 Reviews)
Mind Above Matter  Reviews

Mind Above Matter Reviews

Review of Mind Above Matter  by Angela Ohler
1 16/05/2018 Angela Ohler

After my psychiatrist passed away I waited 6 months to see a doctor at mind above matter. Really excited to see someone so close to home. After first visit they changed my meds without even telling me. When I picked them up from the pharmacy I thought the pharmacy made a mistake. At my appointment I was not able to make another appointment I was told because of insurance changes. When I finally called and told them my meds were wrong they let me come in. I was told the appointment issues were due to doctor changes. I was given a prescription took it to pharmacy and was told I needed preauthorization. This means the pharmacy tells office and the office has to get ahold of insurance company. It’s been over a week of me being without meds and the office will not call. When I called the office Angie the receptionist informed me the prescription person was on vacation. After a week of the prescription line not returning my call I called receptionist again. Angie informed me she was not the medication line but the reception line. I asked her if I could at least leave a msg to have someone call me back. She was so rude that when I hung up I cried. That’s what happens when trying to get your meds that they write you a prescription for makes you feel like your doing something wrong. I’m really shocked at their behavior. I phoned my insurance company. They cannot believe the situation. Suggested that I call an have them change my meds to something that will not require a preauthorization. I feel like trying to get the prescriptions filled that they gave me has upset them for some reason. Meanwhile I’m out of meds and I guess I have to find another doctor.

Review of Mind Above Matter  by Callum Meggett
1 15/05/2018 Callum Meggett

This place never answers the phone, my wife has been trying to call for the past week and refill but nothing. The pharmacy has faxed them numerous times to.

Review of Mind Above Matter  by Karla Wilkinson
5 06/03/2018 Karla Wilkinson

My daughter went through the PHP program and she made very good progress...everyone was very caring and helpful...the doctor was awesome with her and really listened to our concerns!

Review of Mind Above Matter  by Rebecca Lane
1 23/11/2017 Rebecca Lane

Don't even want to give one star. I wouldn't take my dog to this place.

Review of Mind Above Matter  by Caroline Cassidy
1 19/05/2017 Caroline Cassidy

After reading reviews from a year ago nothing has changed from those complaints. There have been no improvements in consistency of therapist. The check in staff at the Burleson location is incredibly rude and inconsiderate. The first six months I was there I went through three counselors. For someone to build a relationship with a counselor and that counselor leave shortly after really messes with a persons trust. Ironic considering this is a mental and behavioral health care facility. I completely understand that managers have no control if a staff member leave for personal reasons but with this many coming and going it's clear there's an issue with manager-employee relationship. I'm only saying that because I have experience the situation myself.

Review of Mind Above Matter  by Beth Adams
5 26/03/2017 Beth Adams

I really do love this place and the people. Earl and tania are the best.

Review of Mind Above Matter  by sheri woody
4 13/03/2017 sheri woody

We have struggled with a regular, Consistent therapist seeing our daughter. The therapist she is seeing now is working out very well , we hope he stays around! I'm having an issue now with call back from nurse on mix up on milligram change not making it to pharmacy. But hopefully these things will be resolved soon! Other wise I would have given a 5 star. I have faith that the issues will be resolved and sometimes things happen. Nice caring staff.

Review of Mind Above Matter  by Casey Oliveira
5 26/02/2017 Casey Oliveira

My daughter went through the PHP program at the Burleson location. I am amazed at the progress she made in 6 weeks. Her Dr. was great - we are now seeing her once a month, and her therapist was absolutely wonderful. We really felt like they cared about us and what we were going through. We did not have any problems with appointments and never had to wait very long. We utilized the transportation they offered and I am very thankful for the help to and from. I would recommend this program to anyone with a teenager that's struggling with depression, anxiety, or bipolar disorder. They are amazing and we are so thankful!

Mind Above Matter

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