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Interior Define - Hayes Valley, San Francisco logo

Interior Define - Hayes Valley, San Francisco

Hayes Valley, California

(12)
Interior Define - Hayes Valley, San Francisco logo

Interior Define - Hayes Valley, San Francisco

Hayes Valley, California

(12)

Reviews (12)

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Helen H.

24 June 2019

Extremely impressed with the customer service here! The whole team goes above and beyond and we could not have been more impressed with them. Thanks for the great experience!

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Asif T.

17 December 2018

A furniture place is put to the test when things don't go smoothly. When Customer Service is called to action.Interior Define proved to us they are up to the challenge. We ordered a sectional sofa few months ago. It arrived and looked beautiful but the sitting experience was less than we expected.I contacted ID and even though we missed by few days the full-refund-no-questions-asked period, they offered to refund/replace it at no extra cost immediately without me needing to even ask. They spend time trying to understand how to find a better fit and allowed us several day to quietly consider what we'd like to do. We decided to replace it and the new sofa arrived few days after couple of months (made to order) in which we kept the original oneThe new pieces a perfect match. Looks beautiful and endorses natural  laziness :)Highly Recommend Interior Define for superb customer satisfaction state of mind and great furniture at very decent prices More...

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Melanie K.

16 December 2018

Love our new sofa from Interior Define! We live near Seattle and ordered a Sloan sectional online after receiving sample fabric swatches and talking with customer service. I was hesitant to order a "slightly custom" sofa online, but the customer service agents were always helpful and very friendly, no question was a dumb question. We've had the sofa 2 months now and it's exactly as I expected. I even decided last minute to order the monochromatic blue fabric and I'm glad I did! Food and dirty dog paws have been on the sofa and easily washed off. More...

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Annie S.

24 November 2018

I love all their furniture! I'm so glad that they have this location to see things in person - it makes a huge difference. We came in really close to closing time and they were so nice and helpful - even helped me drape the swatched onto the piece of furniture for me so that I could get a better idea of whether I would actually like it in that style/color. The options are so great that it makes it so difficult to make a final decision, but the store makes it so much easier - just wish they had swatches in store too so that I could take them home with me from there rather than order them online again. More...

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Chelsea S.

23 November 2018

I was hesitant to order dining chairs online without ever having tested them out but when I found myself in SF (I live across the country) a few weeks ago, I popped into the Interior Define store after stalking the chairs on the website for months and decided to purchase! Angela couldn't have been nicer or more accommodating; she helped me narrow down fabric options, sent me swatches, helped me choose which chair leg option to go with after I sent her pictures of my other furniture, and kept in touch by email for three weeks as we waited for the Black Friday sale to go public. The experience was easy and pleasant. Thanks Angela and ID! More...

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Sebastian A.

21 November 2018

11/20/2018 - Was cruising around SF on electric skateboards with a good friend of mine until he took a spill right in front of the store. We were welcomed in by a lady who offered to help my friend patch up his cuts. Although my friend and I did not purchase anything from here, the assistance that she offered immediately after my friend's accident stood out to me. We need more people like that in this world.My sincerest apologies for not recalling your name, and the name of the man behind the counter. I just wanted to leave this review to show my gratitude for taking us in and giving us medical supplies. If I were someone who was looking for furniture right now, I would highly consider purchasing from you folks for your kindness alone. More...

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Kristen D.

6 September 2018

All I can say is Angela is amazing! She has been so patient while I have been deciding on color/material. She is very prompt at responding and goes above and beyond! It has been a few weeks of communication between us (sorry Angela!), but I finally placed my order today. I still haven't picked a color (getting a few more swatches), but she helped me place my order so I would get the 15% off. Can't wait until I get our new couch!! More...

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Cam H.

28 July 2018

Just finished the purchase process on a new sectional with Angela and it couldn't have been easier or more pleasant. No hidden fees, came out to be less than the original quote. I got the Jasper and can't wait for it to be delivered. Swatches in store are enormous which is perfect for really visualizing the look. I'd been thinking about purchasing from ID for a while but held off because I wanted to sit on their stuff and this place opened right in the nick of time. Lovely experience all around!! More...

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Peggy K.

24 July 2018

So excited to have an Interior Define store open in San Francisco.  Looking for a sectional and was happy to find their website and learn that we could customize a sectional with the perfect dimensions to fit our room.  But didn't feel confident about ordering a sectional without sitting on it first to see how comfortable it was.  Waited for the San Francisco store to open so we could seem their selections in person and it was well worth the wait. The furniture was super comfortable and the customer service was excellent. We worked with Angela who was super knowledgeable and helped us figure out exactly what we wanted.  She kept in touch be email and answered all questions that came up for us.  we're ordering our sectional from this store and can't wait.  Also the prices are very reasonable.  We will definitely be keeping this store in mind for future furniture purchases. More...

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Kirsten S.

14 July 2018

After visiting several furniture stores and a lot of online research, we walked into Interior Define and knew it was the place we wanted to get our couch from. The customer service was amazing (shout out to Angela) - the experience was super seamless and we loved being able to pick out all the details for the couch. Customizing the style, size, fabric and legs made a huge difference. Not the mention, the price was very affordable compared to other options. Now, we just can't wait to get the couch! More...

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Adam Z.

27 June 2018

Ordered a leather couch (or is it ... "sofa") from them recently. The Chesterfield. Very good quality product. Looks fantastic - and very well made. It exceeded our expectations as to fit and finish. Definitely, recommend a couch from them! More...

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Lori K.

7 June 2018

Hands down, the best furniture experience ever.  I did a lot of research and found Interior Define to have the most options for customizing my sofa.  The customer service was amazing, all through the process. The sofa arrived at the expected time and it is P E R F E C T.  Thank you to the group in the SOHO showroom! More...

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