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California Collision

Pleasanton, CA

(198)
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About

California Collision was established on the simple belief that the customer comes first. The owner has years of experience managing multi and large facilities but was never content. It always felt it was just about the numbers and hitting quotas and over looking the most obvious which is the quality of the repair.

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Reviews (198)

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5/5

198 customer reviews

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28 December 2019

If you need your car fixed, this is the place for your car! They are like no other repair shop I have been to - clean, courteous, friendly and honest. Someone backed into our car with their tow hitch and we had it repaired in 1 day, as promised. No hiccups, easy and painless. They even email and text you updates! George is nothing short of amazing, so is Reuben. They treat you like family. I highly recommend bringing your car here for repairs. More...

Reviewed on Yelp

23 December 2019

Amazing people to work with. I had small chips on the hood that would have costed $1K to fix. Instead of luring me to spend the money, Allison offered to do a touch-up at no cost, seeing that the chips are so small. Though I didn't spend a dime today, California Collision and Allison have earned my trust as the auto body shop that I would deal business with in the future. More...

Reviewed on Yelp

9 December 2019

Top-notch Body Shop here. I visited last year and was greeted by a professional staff and could see that they run a very organized customer-focused shop. I would recommend California Collision to any friend or family without hesitation. More...

Reviewed on Yelp

7 December 2019

Nice customer service, thorough Autobody  repair work, and overall a good experience. I went through insurance for my car repair, I'd recommend California Collision if you are looking for a quality job.

Reviewed on Yelp

2 December 2019

They were really nice! They buffed out a fender scratch for us, and it was high quality and fast. If the intention was for us to look them up when we have serious body work needing to be done, mission accomplished. They deserve our future business, definitely. More...

Reviewed on Yelp

2 December 2019

They recently repaired the rear bumper on our Mercedes. We are very happy with the work and customer service. Alison was great to work with and she kept us informed throughout the process. They also buffed  out a deep scratch on a side panel without charge. Would use them again but hope to never need to :) More...

Reviewed on Yelp

28 November 2019

Due to a couple of accidents this past year, I obviously and unfortunately had to bring my vehicle in for repairs, so I know it can be frustrating just trying to find a good reputable repair shop.  If I were to compare the other local collision centers to this one over the last ten years, I'd say California Collision is tops!Now, I've gone to others like B&S and Cooks, but was never 100% satisfied.  I mean, when you get your car back, it'll never have that new feel again.  But when I got my car back from those guys, there was always something that just felt a bit off.  Whether if it was a hood not latching on properly, or a tube missing, or closing a door that doesn't sound right, yeah that's pretty much how I felt after bringing my vehicle to the others.  Twice I brought my vehicle here, and twice I was helped by Allison who made my frustrations and the inconvenience of this whole process "go away".  From initial inquiry to final presentation, she helped coordinate things with insurance, repairs, and follow ups.  I didn't think to write up a review, but when it came down to the very end when my truck was ready to get picked up, Allison showed me over one hundred pictures of my truck getting repaired and why the job took so long;  Parts that were removed and fixed, panels that were painted, etc.  I felt they wanted to make things right.  With my past experiences and dealing with their competitors, they just saw me as another number, did a quick fix, and let me go unsatisfied.  In short, with my second accident being worse than the first.  I came away from here searching for flaws in my truck within a few weeks, but didn't really didn't find any.  Now I'm not saying California Collision is perfect, but if your car is ever in need of good quailty repairs then I highly recommend these guys. More...

Reviewed on Yelp

29 October 2019

Shout out to California Collision! My bumper was hanging off and they fixed my problem within minutes! Super friendly and very reasonable.

Reviewed on Yelp

26 October 2019

Excellent service and very friendly people.  The auto shop is reasonably price and very clean and professional and delivered the vehicle as promised. Thanks

Reviewed on Yelp

30 September 2019

I am very pleased to be the 170th reviewer to award five stars to this Company.  I was very pleased with their straightforward honesty and consideration in dealing with me and I'm confident they do this with all Their clients.

Reviewed on Yelp

27 August 2019

My wife took our van in to have them look into some minor cosmetic repairs.  They made it almost as good as new while she waited without even charging us.  This is our second time visiting them, and last time was a great experience, too.  Very nice, very professional, and very helpful. More...

Reviewed on Yelp

27 August 2019

California Collision fixed the front end of my 68 VW bay window bus. I am really happy with the outcome. I hope to have them do some more body work on my bus in the future. They did a good job updating me on the progress of the work, and were very accommodating with my requests and time frames. I would only let the best work on my classic car. I would definitely recommend them. More...

Reviewed on Yelp

21 August 2019

Picked this place based on Yelp reviews. I was not disappointed. Great service.  Attention to detail on the repair job.  Kept me informed through out the process.  Overall great experience.   When I got my car back, it was cleaned both interior and exterior. More...

Reviewed on Yelp

14 August 2019

Went to California collision to repair my car bumper. My experience working with California Collision was excellent! Best place to get cars repaired.

Reviewed on Yelp

14 August 2019

Its a bit overwhelming situation when going through a car accident but working with the correct people makes it all less stressful I had the best experience working with Allison Poyer she worked with me through the whole process, she showed great customer service, she's very friendly, professional and even though I did not get my repairs done I do recommend her. I would of given her 10 stars if I could. More...

Reviewed on Yelp

12 August 2019

Even when the service you need is not provided by California Collision. you can count on George to recommend an excellent business from his network. You don't have to collide with another car to connect with excellence. More...

Reviewed on Yelp

12 August 2019

I went Cal. Col. for an estimate after my wife hit the side of the garage backing out my Lexus. Expecting $1000-1500 to repaint entire bumper, Ruben took it back and 10 minutes later it was like new. I was very impressed, they did not charge me. I would highly recommend them and will use them in the future. More...

Reviewed on Yelp

9 August 2019

Have brought vehicles there more than once (unfortunately), but will HIGHLY recommend working with Reuben.  One of those guys who actually listens (and understands) your concerns, limitations, and is very respectful of your time and needs.  Always communicates eagerly and with a smile...and most of all, gets the job done right! More...

Reviewed on Yelp

3 July 2019

After a search on Yelp, I headed to California Collision and the reviews are spot on. I was greeted with a huge smile by my service adviser Allison P. Allison went out to the car, took some pictures and got me an estimate very quickly. She explained the entire estimate including the fact that the insurance company would have to review and approve and that once they got the bumper off, there could be more damage but they wouldn't know until that time. Allison also gave me a spot on estimate of the time it would take to get the car back - that is a pro. I made an appointment to get my car in for the work. While my car was there, Allison provided frequent updates via text and made sure that I knew where they were in the process. She handled everything including a supplemental claim due to a bumper cover that did not fit the way they wanted it to. When I went to pick up my car (exactly a week and half later as Allison had said), my car looked brand new both inside and out!This is an A+ establishment with quality results and amazing customer service. I am extremely happy with my experience and HIGHLY  RECOMMEND the California Collision team. To the owners - you have an amazing business from start to finish. Kudos for getting everything right. More...

Reviewed on Yelp

26 June 2019

The California collision slogan is "we handle your crash with class". The slogan is a perfect way to describe my experience.  From the initial quote all the way to completion, I was totally taken care of.  I needed a simple paint job on a project vehicle.  All I said was make it look nice.  The paint and prep work exceeded my expectations.  I will always refer California collision to everyone I know. More...

Reviewed on Yelp

22 June 2019

My experience with California Collision was simply amazing. My car got rear-ended when I was stopped at a traffic junction and dealing with insurance was such a nightmare but thankfully, a Yelp search led me to this awesome company. My service advisor was Allison P. She provided constant updates via email and made sure that everything was in order. She dealt with everything including the supplemental claim process. I was delighted when I collected my car, as it was detailed and looked better than when I first brought her in. The 2 bolts that were missing from my rear plate was also replaced for free, and was a pleasant surprise! If you are looking for a body shop that is honest and pays attention to details, you can definitely trust California Collision. More...

Reviewed on Yelp

8 June 2019

Great shop. Communicates well. Car looks brand new. They just are the best. Allison is a true professional! I highly recommend California Collision. Your car will thank you!

Reviewed on Yelp

4 June 2019

My experience working with California Collision was excellent! Reuben is great. He worked really well with my insurance, kept me up to date each week with my car's status, and was super friendly. I love this shop!My car came back looking better than new! I am super happy with the work they did and their attention to detail. Highly recommend! More...

Reviewed on Yelp

3 June 2019

very impressed with this place! I got my car back last week. GREAT work! they even detailed it...my car hasn't been this clean in years. Reuben Is the guy to talk to. he was easy to work with and always kept me up to date. he was also extremely flexible with his time and went out of his way to help me. I hope I never need them again but if I ever needed auto body work this is the place I would use! More...

Reviewed on Yelp

29 May 2019

I wouldn't recommend this shop to my worst enemy. BEWARE.... .BE. AWARE BE AWARE OF THE FACT THAT GEORGE IS A CORRUPT BUSINESSMAN. FELONIOUS BEHAVIOR IS NOT AN ACCEPTABLE BUSINESS PRACTICE More...

Reviewed on Facebook

25 May 2019

Go elsewhere to a more professional shop

Reviewed on Facebook

23 May 2019

Well.... I had to go back to California Collision, again.  3rd X.  This time for an attempted break in.  Not only did they pick up my car when I was in a bind, but when complete it looked brand new.  Love that they take good care of my baby.  Thank you George and Crew! More...

Reviewed on Yelp

17 April 2019

Never ever had I had customer service this GREAT !!!! My car was damaged I took it in got a estimate it was sent to insurance they got my car in it was repaired beyond what I was expecting! !! The staff there explain everything and they finished it all in a very timely manner I will definitely come back and recommend this place to all my family and friends!!! Kevin you're a wonderful man!! More...

Reviewed on Yelp

2 April 2019

After going to a couple different places for an estimate I finally ended up at California Collision. Being a college student and knowing the prices body shops charge can be kind of scary. Kayla not only remembered me from when I originally got my car quoted, but so did Sean. Sean was super helpful and went above and beyond my expectations with my car. Thanks again guys, couldn't have done it without you! More...

Reviewed on Yelp

27 March 2019

The staff at CA Collision are friendly, fast and their quality of work is exceptional. Our vehicle was damaged in a hit and run and other shops quoted us 12 + days to repair the vehicle. Sean and George worked with our insurance to expedite the process and we were able to get our car repaired and back to us in less than 10 days. Sean was great to work with and very helpful, providing us with constant updates on the status of the repairs.  If you're looking for a great repair shop, I highly recommend California Collision. More...

Reviewed on Yelp

23 March 2019

Excellent customer service! Very friendly and really care about their customers. I mainly communicated with Allison. She was great about dealing with the insurance company and keeping me updated about the necessary repairs at every step of the process. Car looked brand-new once they were done. Even had it washed and cleaned! Highly recommend them. Shoutout to Allison! Thank you! More...

Reviewed on Yelp

22 March 2019

I needed a small repair to my bumper. I worked with Shaun and he was great, friendly, responsive, kept me updated, and great repair to my car. Shaun did his best to get my card to me in a timely manner, having parts ordered before I even dropped my car off. Thank you California Collision. More...

Reviewed on Yelp

18 March 2019

California Collison is excellent! My car was damaged due to a hit and run while my car was parked. This happened on a Friday. I spoke with George the owner on That Monday, dropped the car off on a Thursday and had the car back in a weeks time. The customer service, the time put into fixing my car and providing a good experience was top notch. This is the company to go to to have you car fixed. They even coordinated and worked with the insurance company to make sure payments were received as well as updated throughout the entire process nothing needed on my end!Thanks George and the California Collison crew! More...

Reviewed on Yelp

14 March 2019

There are few other auto body shops in their neighborhood. I met one of those this afternoon for a really small body work for my Honda Accord, and that guy talked with an attitude. He was like pay a minimum of $X, I can't do it today and don't ask me questions or get bigger work done and pay even more. You feel like going to a different service shop.I drove further and came across California Collision. I had got some other auto body work done with them in the past and hence felt like checking with them once again today. The first thing is I try to explain the problem. Their reaction is OK, let me come and check what it is. With a smile and willingness to help. She walks to my car, checks the problem, drives the car herself to understand the problem, asks their mechanic to apply a quick fix, 10 minutes and done. Gives the key back to me. I ask the cost, and they charge me nothing. My review is not influenced by their not charging me anything but I am rather impressed by their willingness to help their customer, their smile on their face and of course the good work they did for me in a short time. You get the trust that they will do a good job for you. And from the price boards I saw at both the places, I can say that their prices are comparable but the attitude is a big difference.BTW, I am not a fabricated / bogus reviewer. I have only handful of reviews on Yelp, I live in Pleasanton and I am a software engineer and have no personal relationship with them. More...

Reviewed on Yelp

11 March 2019

Great service, and got exactly what I wanted.  Received timely updates from the team, so I wasn't left in the dark on what was going on and estimated time it will take to make repairs.  I feel the team went above and beyond a regular repair shop.  I highly recommend, and in a good way I hope not to have to return.Allison was great to work with, and answered all questions I had. More...

Reviewed on Yelp

6 February 2019

Sean fixed the side mirror of my car last December. It was very good.  I was really satisfied with the quality of work and the service. Today I brought my car in for the break light fix and he was so nice and replaced the bulb for free of charge!!!! More...

Reviewed on Yelp

29 January 2019

BIG THANKS TO CALIFORNIA COLLISION! I could not be more happy with my experience with this shop. I received  wonderful customer service from the first time I came in with my damaged car, and then to the moment I got to drive away with my beautifully repaired vehicle. One of their employees in the front, Alison, was beyond helpful! She was able to answer every question I had, she would call me multiple times a week to keep me updated on my vehicle, and she had strong knowledge of the business. The workers who repaired my car did excellent work that exceeded my expectations. I would highly recommend California Collision to anyone who needs collision repair and/or auto body repair because they will get the job done! Thank you again for the great work! More...

Reviewed on Yelp

28 January 2019

Definitely go to this body shop if you need to get your car repaired. Last year my car hit a box on the highway and I came to California Collision for repair. Sean has done a great job and my car looked like a new car. This time my car's bottom missed a clip and I walked in asking Sean for help. Sean took 2 min to put a new clip on the bottom. Great service and everyone here is friendly. Absolutely recommend this place. Wanna say thank you to all the people here.Zelong More...

Reviewed on Yelp

24 January 2019

George, Sean, and team were awesome! Was rear ended on 680 and they were on it right away! They worked out the details with insurance, helped me with a rental car and kept me informed every step of the process. Great communication, service and the finished work was good as new. More...

Reviewed on Yelp

12 January 2019

I didn't end up getting my repairs done here due to complications with my insurance but I needed to applaud Allison's above and beyond customer service. She was an angel throughout the entire/complicated process of me going back and forth with my insurance company. I really appreciate her help and attention to detail during the initial set up and estimate process. You rock, Allison! More...

Reviewed on Facebook

4 January 2019

I dropped in before they closed for the day to get a quick estimate after some slight damage to my family's C350. Allison kindly greeted me and quickly went to work gathering all the details needed for the estimate. At every interaction I felt well accommodated and taken care of. Allison and the crew at California Collision are a perfect example of what all businesses should model their etiquette after. Long story short, California Collision knows how to treat their customers well and make things right. I would highly recommend them. More...

Reviewed on Yelp

27 December 2018

Very honest and great service! Alison is awesome - she is friendly and very helpful. The work and service exceeded my expectations. Thank you!

Reviewed on Yelp

18 December 2018

California Collision delivered!!  We were hit, not hard but as you can see from the picture, it caused some damage.  CC was timely in their response & scheduling a time for us to come in, while it took their supplier a while to get the parts to them, once they did, California Collision reached out.  Not only did they deliver the car back to us, looking like new, but their communication & professionalism was on par the whole time.  Allison emailed us, almost daily, keeping us in the loop with what was going on (we never had to reach out & ask), she also responded quickly to any questions we may have had in regards to her email.  While the whole ordeal was rather inconvenient, California Collision made it convenient by calling Enterprise for us, having them come pick me up and then dropping the rental car off for me.While I hope we never have to use them again, we will if we have to!! More...

Reviewed on Yelp

15 December 2018

The team at California Collision is AMAZING!  They helped me with painting my security gates and they came out looking great.  Thank you for doing such a great job and for helping me out with the project.  It is nice to know such a great place exists in our community.  Couldn't recommend them more! More...

Reviewed on Yelp

13 December 2018

The folks were very friendly and worked with me to get some paint scratches taken care of on my car. They worked fast and were super affordable. I will definitely come back if I ever need to for other body work. More...

Reviewed on Yelp

7 December 2018

California Collision painted my motorcycle. The service was top notch, my motorcycle received a flawless paint job. I highly recommend you work with these folks when you have the need. The shop is high tech and extremely orderly and clean. Priced competitively but most importantly you can tell the owners care about their employees,  and making this the best experience they can for you. More...

Reviewed on Yelp

6 December 2018

Shawn and his staff were very courteous from the beginning.   My car looks like it come out of the factory when they were finished.  This body shop has great detailers that know where to blend the paint lines when it's damaged.  I recommend taking any type of car here. More...

Reviewed on Yelp

1 December 2018

This is by far the best collision company in the entire state of California. California Collision has personally fixed 3 of my cars. I've referred all my friend and family to them and they have all been treated like family. The work is 5 star quality, the employees are so warm and caring. The shop location is super convenient, and most of all; I've always been satisfied with their work, as well as     my friend and family. They treat you like your a VIP from the moment you walk into the door, until the time you leave. This is a top shelf company work a top shelf staff. I will always be eternally grateful to George Osario and his staff. Thank you California Collision. More...

Reviewed on Yelp

1 December 2018

Fast service and awesome quality.   This is my go to for auto body work.  There team is professional, honest and affordable.   I have used them for dent removal,  replacing lights, cleaning foggy/hazzy light coverings,  and body repairs.   Best in the business.   If you are looking for a bodyshop in the East Bay,  look no further,  California Collision is the spot! More...

Reviewed on Yelp

1 December 2018

I wish we could give 10 stars to California collision!! George and his crew are the best in the market and take care of you from start to finish. Thank you California collision for taking very good care of me and my cars both past and present. YOU GUYS ROCK!!! More...

Reviewed on Yelp