Farm to Table Provisions

I am exceptionally disappointed with my experience.

We hired him to cater our daughter's high school graduation party for 20 people on May 30th. He requested from my wife a down payment for the food. Not a problem, makes sense. My wife had a budget and paid him in full in advance.

The food was really good, so there is no upset there and I gave him an extra star for it.

We requested to add 10 people beyond the original scope of our agreement which we were told was not a problem. As the party finished, he asked for payment of those 10 people and gratuity. Again no problem; however, he under stated what my wife had already paid him causing an overpayment of $1000 plus (she was entertaining guests so I didn't speak with her).

After not responding the entirety of the weekend, he admitted that he has overcharged us. Unfortunately, he didn't have the money to pay us back because his next catering job didn't pay him. (which isn't our problem)

We offered to make installment arrangements and have been more than patient with him. He is slow if even responds at all.

Unfortunately, I am going to have to take a small claims action. I wish I just would have skipped him altogether. More...

Zachary was amazing! We hired him to cook for our group for two days. Every single thing he made was delicious. He went above and beyond to make stellar pre-dinner snacks in addition to multiple dishes and dessert. And he was also a pleasure to work with and hang out with during his time with us. He was great about communicating prior to the event and then was the perfect mix of professional while fun/friendly during the event. More...

Zack made our event so special! Everyone loved watching his expertise and anxiously awaited each of his amazing culinary surprises. His heart is fully into his work-he was personable- and became part of our family celebration. Food was prepared on site. Everything as fresh as can be. We are most grateful we found him on this site🙏 More...

Zachary arrived and hour and a half late and pulled in just as the first guests were arriving. What he showed me in the photos and what he delivered were not even close. Zachary talked a big game but for our event people left hungry and it was an embarrassment to have him as our caterer for our welcome party for our wedding. Picture paper plates with cheese, chips, and lunch meat on them. That’s basically what we got. You’re better off going to Costco yourself instead of hiring Zachary.

Also this vendor was unwilling to return any money for the service and blamed all of his service quality issues on the venue for not having proper washing stations, even though he used paper plates, and those don’t need to be washed. Also the blamed the wind for blowing out his barbecue, but he also told me that most of the items would be ready to go with minimal preparation on site.

I would not hire this service again and I would not recommend this service to anyone.

Zachary, although he sounded very professional on the phone and provided great photos of his work, completely failed us and completely blew it at our event and he has refused to issue a refund, despite being 1.5 hours late. More...

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Reply from Farm to Table Provisions

I dont expect my clients to have an understanding of what it takes to pull off an event, but this venue was an absolute nightmare and shouldnt even be legally functioning. My barbecue was sent to the wrong location and I was very communicative to let my client know I'd be later than expected. The first items went out at exactly the time specified to begin service. Firstly, I reached out to my client the day I said I'd be available to respond to him with an amicable resolution. Instead he issued a full reversal of payment immediately, not giving any opportunity to resolve. He was equally unhappy with the venue and instead took it out on me, who tried my hardest to make the space work out. I was hit with 9 pages of stipulations, policies I paid for out of pocket, and permits that weren't originally required of me; less than 48 hours prior to the event. Clearly there is zero understanding of neccessity of hand washing sinks to wash raw meat off of equipment and work clean. 85 percent of the menu came off of the barbecue which I was required to place in basically a wind chute next to the S.F. bay waters. I still made sure every item on the menu went out but it did take longer than expected due to weather conditions. Additionally, the budget was pretty low, so I shopped accordingly. I purchased the highest quality product possible to fit the budget. I was very polite and professional through the extreme frustration of the venue and having his mommy insult me while I was working, looking for a reaction from me to argue. Embellishing the truth to destroy my business is really low and very unprofessional.

This person was very rude on the phone after I explained how I only had a limited budget. He was the one to reach out to me, I hoped for better customer service. I wasn’t trying to insult his profession. Very disappointing. More...

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Reply from Farm to Table Provisions

I could tell immediately that connecting with this person was not going to be a good interaction. The cadence of Ms. Silvana's voice was that of someone more interested in their tv show while we spoke. I was very polite as I have been to every single potential client for the past 10 years of being in business. Her budget was too low and it wasnt going to work for what was being requested. I politely said it's too low for me and good luck. There was nothing personal or rude about my response.