Having a working phone line is integral to most businesses, especially if you have lots of different departments. From internal communication to customers trying to place an order, telephone systems are a very useful piece of kit.
These days, many telephone systems go far beyond allowing you to send and receive calls. Features such as audio and video conferencing, instant messaging, text messaging and even online faxing can also be provided. That means telephone systems are now providing more value than ever before, especially as the way we communicate is ever-changing.
If you are looking to get a telephone system installed in your business, we’ll connect you with the best local providers.
What are the benefits of using a Telephone System?
Voice has always been one of the strongest forms of communication. If you’re a growing or large business and you only have one phone line, customers could reach a totally irrelevant department. However, with a telephone system, you can easily transfer the call which will save time and resources.
There’s a whole host of other features that make a telephone system beneficial to businesses. For example, caller I.D, voicemail and automatic call forwarding. If you are busy on other tasks and miss the call, you’ll be able to return it rather than losing business.
Above all else, when a customer sees a business has a dedicated landline, it appears trustworthy and genuine compared with a random mobile number. Given many telephone systems also work on mobile phones, there’s no need to compromise on using a smartphone for your work phone either.
Different types of Telephone Systems
There are various types of telephone systems that are available. The one that’s right for you depends on your usage requirements, company size and budget. Here are some of the most popular options to choose from.
KSU - A KSU (key system unit) is made up of a central control device that allows for more lines compared with a traditional telephone system. KSU's are ideal for smaller businesses only as there is an upper limit of the number of phone lines that can be added to it.
PBX - A PBX (private branch exchange) is a phone system that is situated on the premises rather than being cloud based. It allows for the automatic routing of incoming calls which is one of its main advantages. A PBX is a more advanced system than a KSU and is ideal for larger businesses.
VoIP - VoIP (voice over internet protocol) is the latest and most advanced form of telephone systems. It allows your employees to connect to customers based in any country, and works using the internet and computer. VoIP is the most expensive option but is ideal for those who require that added level of sophistication.
VoIP Hybrid System - Some telephone systems providers also have an option where you can link VoIP to an on-premises system. This is an option for businesses who are reluctant to switch to the cloud, and who also want to be able to make calls over the internet at a reduced cost than standard means.
How to check your Telephone System Installer's credentials
There’s no official body that represents telephone system installers. The best way to check the provider is to have a look at their reviews and the packages they offer. Ideally, they will be a reputable company with customer support in place.
Can I get a Telephone System online?
Yes, there are many virtual telephone systems that are available. However, these are not suited to types of systems that require a physical installation. It’s also worth noting that if the company is outside of your country of residence, they may not have a support team you can contact should there be any service interruptions.
Would my business benefit from a Telephone System?
Practically every business type can benefit from a telephone system. If your business currently only has an email and social media, then adding a phone number can make your company more accessible. Having the ability to call directly can save precious time and resources. It’s also highly appreciated by customers, especially those who prefer to be able to speak to someone rather than interact with your business digitally.
How much does a Telephone System cost?
The cost of a telephone system depends on how many phones you are looking to install, and if you require any additional service features.
What to look for in a Telephone System
A telephone is usually the main form of communication between a company and its customers. It’s also highly useful for internal dialog too. As a result, there’s a lot to consider when you are choosing which telephone system provider to opt for.
A great starting point is to ensure the system can provide all of the functions and features you require to operate. It needs to be able to handle the number of calls you receive, and all your employees who require their own phone line. The call quality should be excellent so that no details are missed.
The features are another main aspect to consider and will depend on the individual needs of your business. For example, would you like the option for callers to be able to direct their own calls to the right department? How about on-hold music? Do you want your employees to be able to communicate through video and instant messaging, or voice only?
The telephone system provider should also have a support network available. After all, the longer your phone system is down the more you could be losing vital business. So always pick a reliable provider who is quick to troubleshoot if needed.
Bespoke Connected is a family-run telecommunications provider which specialises in providing businesses with a solution built specifically to your requirements. We are based in Whiteley, Fareham. Offering hosted phone systems, business mobiles, data solutions, IT support, energy brokering, as well as vehicle tracking.
We were created because after spending years in the industry, our director found that customers weren't always being listened to, and we're often told what was best for them. We work differently, we do some brief research into your company to understand how it operates to build a solution that fits the daily objectives of your business and enhance your communications.
We specialise in adding an extra touch with our support and service, be it with baked goodies, seasonal gifts, quarterly catch up calls, and loads more... We want our customers to know that we proactively care about their experience with us.
We spent 12 months sourcing the best partners globally to bring the best solutions to our customers before we began trading. Our partners understand our mission and work with us tirelessly to make sure we serve every business in the UK with what their business deserves.
We are the home of customer service excellence and business continuity.
Helping customers by providing a solution that is completely built for them. We save money and eliminate problems customer have with obsolete hardware and services.
What inspired you to start your own business?
After working within the business telecommunications industry for years, I noticed that customers were being not being looked after properly in the market by other suppliers. Most of the time, customers were told what was the right thing for them, without anyone taking the time to actually understand their business and day-to-day operations.
Why should our clients choose you?
We learn about your business to build the right service and solution for you. We are the home of customer service excellence and business continuity.
B espoke - Everything we build is based on how you operate for you and your business.
E xcellence - Our customers believe we are the home of excellence across our industry.
S ervice - One of our most important values, we make sure our service is always prompt and second to none.
P rofessionalism - We become a friendly informal face, but we always remain your service provider.
O wnership - Managing your services is one thing. We take full ownership and responsibility of your communications, so you don't have to.
K nowledgeable - Our team is always kept-up to date and trained on today’s technology, so don’t hesitate to ask us.
E fficiency - We have the processes in place to get you connected with us quickly and efficiently with no hassle to you.