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What are the benefits of setting up a Telephone System for your business?

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Alex, Staff Writer

Monday, 8 March 2021

As a business, you may have several different employees that work for your company, if not hundreds. Being able to communicate easily is essential, whether employees need to contact each other, or if external customers or suppliers are trying to get hold of you.

Reliance on a personal mobile isn’t always professional, and can seriously ramp up your employee’s expenses. Old phone lines can be unreliable, which doesn’t look great in front of customers who struggle to get through to you. 

Instead, a dedicated telephone system will provide the connectivity and stability your business requires. Here’s everything you need to know about telephone systems to tell you more. 

Telephone System features

  • Multiple Lines

  • Auto-attendant

  • Visual voicemail

  • Conference calls

  • Call forwarding

  • On-hold messages

  • Handset support

Why your business needs a Telephone System

Simply put, telephone systems are designed with businesses in mind. Whether you’re trying to contact a colleague on a different floor, or are in the middle of a business transaction, telephone systems are built for the job. 

Telephone systems come with a wide range of features which mean even if you’re unable to take the call, the person can still reach you or leave a message. Compare this to a generic phone line and the same can’t always be guaranteed. Plus, when it comes to conference calls, they are an integral part of any business. The right phone set up is needed to be able to dial people in, making a professional telephone system perfect for the job.

Every company also needs a clear and reliable phone line, since if the customer cannot get through or hear you properly it could cost you their business. Most systems also benefit from dedicated support, meaning the connection can easily be fixed should there be a problem. Instead of relying on a mobile or outdated tech, there’s just no comparison to a professional telephone system. 

Types of business Telephone Systems

Key Systems Units

Known as KSU, this telephone system is the most basic and is only available for up to 40 employees. One advantage is that KSUs are easy to operate, though their installation must be requested from a phone system provider rather than being sold separately. 

Private Branch Exchange

A mid-range telephone system that is automated and features an uninterrupted power supply. This means your business will remain functional even if the power cuts out. It’s suitable for companies with over 40 employees, and has lower installation and maintenance costs compared with other systems.

VoIP: VoIP (Voice over Internet Protocol)

The latest innovation in telephone systems. It allows the two callers to communicate with each other even if they are located in another country, as it uses the internet as well as a computer to connect to the network. VoIP is more costly than any other telephone system and is most suited to larger companies.  

To sum up

The best way to ensure your customers can always get through and that your colleagues can effectively reach each other is to install a telephone system. Whether you opt for a Key Systems Unit, Private Branch Exchange or a VoIP system, you will always have excellent connectivity that is fit for the needs of a busy business. 

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