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Arale Care profile image
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Arale Care

We are a domiciliary and homecare service located in SW6, central London. We pride ourselves on the focus we have on providing the best care possible, as well as the time we take to recruit staff who are genuinely caring. We ensure that our staff are hard working, dedicated, committed and compassionate. Since we started trading 5 years ago, we have provided care and support to a wide range of clients and we hope to carry on doing this for many years to come. We don't operate in a "been there, done it" type of mentality - we're constantly looking to improve and get better. We review and assess what we do and always look at what we could have done better, and then make the necessary changes. We're open and transparent and don't take constructive criticism personally. It is only through advice from others, tips from others and constructive criticism that we can get better. We're a small operation and we wouldn't want to grow to a point where we lose that personal touch and where clients and their families can't get hold of senior management. We're niche and we like it like that. We invest in our staff and train them to ensure that they can always deliver the best and most bespoke care possible. We wouldn't ever take on a package of care where the risks were too great for what we do. Providing the best care and sticking to our core principles are too important and we're not going to compromise those. Some of our other core principles are: 1) Client safety / 2) Self reflection / 3) Self reliance / 4) Legal compliance / 5) High values and standards / 6) Respect for culture and ethnicity / 7) Recruiting dedicated and professional staff / 8) Writing bespoke and individualised care plans / 9) Great risk management We're always around for a chat. Please phone us or email whenever you want to find out more information or have a query.

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Hear from
a professional

What do you love most about your job?

Our main driver is looking after, caring for and bringing a smile to the faces of our clients. That is our reward and it keeps us motivated day after day.

What inspired you to start your own business?

I wanted to give back to the community and help vulnerable people. It was an easy choice for me and I'm immensely proud of what we do for our clients day in and day out.

Why should our clients choose you?

Below are a few reasons delivered from the heart:
1) We genuinely care.
2) We're motivated to provide the best care possible for our clients.
3) Providing a great service day after day to our clients is what's most important to us - we're not driven by money.
4) We invest in our staff because we know that by doing so, they'll be more motivated and more interested, and will provide better care for our clients.
5) We develop and maintain a great culture, because culture drives everything. Great culture = great staff morale = great care delivery.
6) We're open and transparent and non-defensive.
7) We're available at all times and we never shirk responsibility.

Can you provide your services online or remotely? If so, please add details.

We provide services in people's homes so the service is face to face. We're not a company that provides remote services, but we would be happy to speak to any client or their relatives remotely over video call if that's what they wanted.

What changes have you made to keep your customers safe from Covid-19?

All of our staff wear facemasks, gloves and aprons as needed. All of our staff have received the necessary training. We've complied with every government directive since Covid-19 started in March 2020.

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