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Orchid Wellness Care profile image
O

Orchid Wellness Care

Orchid Wellness Limited is a Care Quality Commission (CQC) regulated health care provider operating in Farnborough and the surrounding areas. We provide domiciliary care services, such as home-based personal care, live-in care as well as palliative and or respite care. Our care is evidence-based which promotes independence and improve the quality of life for our service users. Orchid Wellness offer personalised care to suite different individuals. Our support includes washing and dressing, toileting, light household chores, shopping, light meal preparation, night sitting services, light household chores and accompaniment for medical or other appointments. It is our belief that home is the best and where we normally feel happiest and this aids good quality of life. We therefore support our service users to live comfortably in their homes, whilst receiving optimum care. At Orchid Wellness, we carry a rigorous recruitment process in order to ensure that we provide only the most suitable candidates for any position. Our staff members undergo meticulous pre-employment checks in order to ensure that they are compliant to CQC standards. Our recruitment process ensures that we only select reliable, long-term members of staff who deliver the highest levels of care. We place qualified staff in roles that are best suited to their skills in order to deliver high performance rates and the best patient care possible. We have created a favourable working environment for our staff, who are directed by experienced and competent management. Our model is predicated on building trust and partnerships between service users, staff, management and other members of the multi-disciplinary team. Our staff retention policies provide an environment of openness, trust and continuity of care, which are beneficial to our service users. We subscribe to the living wage scheme, and we renumerate our staff competently. We ensure that our Care Workers are reliable and dependable. This enables us to deliver continuity of supply, only replacing Care Workers where this may be unavoidable due to legitimate circumstances beyond our control. We provide round the clock care, and we are reachable at all times. We regularly monitor the standard of the services we offer, and we welcome any feedback complements, complaints or criticism.

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What do you love most about your job?

We pride in seeing our service users receiving the best quality of care in their homes.

What inspired you to start your own business?

Have worked in the health care industry as a nurse and manager for more than 20 years which gave me a wealth of experience in the delivery of health care. Home care has been proven to be very effective and we believe in it that is why we decided to offer it.

Why should our clients choose you?

We have a very experienced and friendly team of care providers. Our team is highly skilled and very friendly. We are very flexible and we offer person centred care to our service users. We also aim to provide a continuity of carer for familiarity. Our clients are matched carefully with staff to improve the care outcome.

Can you provide your services online or remotely? If so, please add details.

Yes, where required we offer telephone advice and support.

What changes have you made to keep your customers safe from Covid-19?

Our staff wear appropriate personal protective equipment on each visit to avoid cross contamination during their visits. Effective handwashing before and after care is at the core of our infection management
Our staff is trained on effective infection control
We have an infection control policy which we follow
Staff is advised to report and symptoms of covid and to isolate.
We closely follow and adhere to the national guidance on operative procedures for covid-19
Staff is required to wear masks during their visits

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Reviews

3.89/5.00

based on 61 reviews

The average rating for Bark Home Care Specialists in Frimley is 3.89, based on 61 reviews.

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