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Ignition Care Ltd profile image
I

Ignition Care Ltd

Our mission is to help out with our client’s needs, as good as we can. We promise to employ the best care professionals who provide superior quality of service that is safe and secure. Our philosophy of Care is valuing each person as an individual, and as part of a team, deliver the highest level of service user care which respects individuality, privacy and dignity. Ignition Care Ltd mission is to meet and exceed these expectations across our service by providing a person centered service that focuses on individuals’ outcomes by enabling them to be more independent. We strongly believe that ICL should lead the way in setting standards of customer care and satisfaction. We strive to enable people to shape their own futures according to their abilities, interests and aptitudes in order to maximise their independence, to accept personal responsibility, and to respect others, whatever their level of ability might be. We’re always working to improve the person centred planning process so that it’s easier, quicker and more effective for everyone. Our senior management team, service managers, support workers and supported individuals regularly work together to share ideas on things we can change for the better. We spend time listening to, and understanding, an individual. We learn about what’s important to them, what their needs and wants are, and how they would like to live their life. Then we work closely with them and their family, as well as other support professionals to create a person centred plan. This sets out what their goals are and how we will work together to help them achieve them. A person centred plan is a working document – regularly updated as needs or goals change. It’s also regularly referred to by everyone involved so that we can ensure we’re working together to provide consistent, appropriate support.

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What do you love most about your job?

ICL enjoy making people feeling loved and building strong relationships. Caring for others helps to us at ICL to develop empathy and the ability to connect with people, even in difficult times. ICL staffs are polite, considerate, generous, affectionate, patient, understanding, loving, and empowering. We go out of their way to make others feel special, promote their independence, provide a service that is inclusive boost our client's confident in us. We are sensitive to others' feelings and what our client thinks about our services hence we quality assure our care provision.

What inspired you to start your own business?

We want to promote social values in the community.
We have a passion for caring for people who cannot look after themselves or maintain a habitable home environment.
To support people who are in need:

Why should our clients choose you?

Your clients should choose us for the following reasons:
1. We are reliable and we are responsive- we have the capability to take packages of care at short notice.
2. Our staff have been trained on mandatory training courses such as- Safeguarding Vulnerable Adults, Health & Safety, Lone working policy, Covid 19 Infection Control and Social Distancing amongst others.
3. Our support needs and packages of care are patient centred, and we welcome service user surveys and questionnaires from professionals and service users; we use these to evaluate our care delivery with the aim of promoting better packages of care.
4. We monitor our call visits and missed visits (if any) with a view to maintain better client satisfaction.
5. Our staff members and management are responsive to meeting the needs and complaints that clients may have.
6. We design inclusively a bespoke care planning tailored to individual's need and risk assess that will also trigger reviews.

Can you provide your services online or remotely? If so, please add details.

Our services are carried out face to face at clients home, however, we can carry out assessment online or remote. Other means are via Microsoft Teams, Hangout, WhatsApp and Zoom.

What changes have you made to keep your customers safe from Covid-19?

1. Adequate provision of PPE
2. Our staff carry out weekly Covid tests
3. We support our customers with their Lateral flow tests or PCR tests
4. We have supported our customers in taking their Covid 19 vaccinations and booster jabs.
5. We provide up to date information to our staff and customers regarding Covid 19 and safety measures.
6. We adhere to the Govt's guidance and ensure the safety of both our clients/relatives and staff.

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