Family First Support Services Ltd

For Cleaning and Domiciliary Care:
• Depending on the specific service you are inquiring about, our team is fully prepared with the appropriate equipment and supplies. Whether it's maintaining a clean and hygienic living space or providing compassionate home care, we ensure that our agents have everything they need to deliver exceptional service.
• Feel free to discuss any specific preferences or requirements you may have, and we will do our best to accommodate your needs.

In our line of work, what I love most is the positive impact we make on people's lives every day. Whether it's providing a clean and comfortable home environment through our cleaning services or matching dedicated and compassionate care workers with those in need of assistance, the sense of making a difference is truly rewarding. Knowing that our efforts contribute to the well-being and happiness of individuals and families is incredibly fulfilling. Additionally, being part of a team that is committed to maintaining high standards of cleanliness and care and witnessing the transformation in the quality of life for our clients, brings a deep sense of satisfaction. It's not just a job; it's a meaningful journey of service and support that brings joy to both our clients and our team.

1. Passion for Helping Others: I am very passionate about making positive impact on people's lives, especially those who may need assistance with home and domiciliary care. It is fulfilling for me to contribute to the well-being of others and provide a clean and safe environment.
2. Identifying a Need in the Market: I identified a need in the market for high-quality cleaning services and qualified workers in the home and domiciliary care sector. Starting my own business was a way to address this need and offer a solution to individuals and families seeking reliable and compassionate services.
3. Entrepreneurial Spirit: I have an entrepreneurial spirit and I desire to build something meaningful. When I left my previous job, I wanted a personal continuity in my profession, and with the need for my kind of profession, I saw an opportunity to create a business that not only meets the demand for cleaning services but also addresses the growing need for dedicated and skilled workers in the home care industry.

1. Exceptional Quality of Service: Family First Support Services Ltd is committed to delivering top-notch home and domiciliary care services. Our team of dedicated and trained professionals ensures that the highest standards of cleanliness and caregiving are maintained, providing a safe and comfortable environment for our clients.
2. Experienced and Compassionate Staff: Our agency takes pride in recruiting skilled and compassionate individuals who are not only highly qualified but also genuinely care about the well-being of our clients. Our agents undergo rigorous training to meet the diverse needs of families and individuals seeking our support.
3. Tailored Care Plans: We understand that each client has unique needs and preferences. Family First Support Services Ltd works closely with families to create personalised care plans that address specific requirements, ensuring that our services are aligned with the individual preferences and lifestyle of each client.
4. Reliability and Consistency: Clients can rely on Family First Support Services Ltd for consistent and dependable services. We understand the importance of maintaining a regular schedule and ensuring that our clients receive the care and support they need consistently.
5. Transparent Communication: Open and transparent communication is a priority at Family First Support Services Ltd. We keep clients and their families informed about the care provided, progress made, and any necessary adjustments to the care plan. This ensures that everyone involved is on the same page and feels confident in the services being delivered.
6. Compliance and Safety: Our agency adheres to all industry regulations and standards to ensure the safety and well-being of our clients. We implement strict hygiene protocols and safety measures, and our staff is trained to handle various situations with professionalism and care.
7. Continuous Improvement: Family First Support Services Ltd is dedicated to continuous improvement. We actively seek feedback from clients and their families, using it to refine and enhance our services. This commitment to ongoing improvement ensures that we adapt to evolving needs and maintain the highest level of client satisfaction.

1. Flexibility in Service Delivery: Family First Support Services Ltd understands the importance of adaptability and recognises the need for flexible service delivery. We have implemented systems and procedures that allow us to provide our cleaning and domiciliary care services both in-person and remotely, ensuring that clients can choose the option that best suits their needs.
2. Virtual Consultations: We offer virtual consultations to discuss specific cleaning requirements or care needs. Through video calls or phone conversations, our team can assess the situation, understand client preferences, and tailor our services accordingly. This virtual approach enables effective communication and planning, ensuring that our services align with the client's expectations.
3. Digital Communication Channels: Family First Support Services Ltd utilises various digital communication channels to stay connected with clients and our workforce. This includes email, messaging apps, and online platforms, facilitating seamless communication, updates, and coordination between our team and clients.
4. Online Scheduling and Booking: Our company provide an online platform for scheduling and booking services through Bark.com. Clients can easily access us through Bark.com to book cleaning services or arrange domiciliary care appointments at their convenience. This streamlined process enhances the overall customer experience and ensures efficient service delivery.
5. Remote Monitoring and Supervision: For domiciliary care services, we have implemented remote monitoring systems to ensure the well-being of our clients. This may include video check-ins, health tracking apps, and other technologies that allow us to monitor and supervise the care provided remotely while maintaining privacy and dignity.
6. Training and Onboarding Procedures: Our agents undergo comprehensive training, including remote training modules. This ensures that they are well-prepared to provide high-quality services whether in person or remotely. We prioritise the use of modern technology to enhance the skills of our agents, enabling them to adapt to different service delivery scenarios.

1. Stringent Cleaning Protocols: We have intensified our cleaning protocols to ensure thorough and regular disinfection of all surfaces in clients' homes. High-touch areas are given special attention to minimize the risk of transmission.
2. Personal Protective Equipment (PPE): Our care agents are equipped with appropriate PPE, including masks, gloves, and other necessary gear, to safeguard both our clients and themselves during every visit.
3. Training and Education: We have provided extensive training to our agents on Covid-19 prevention measures, hygiene practices, and proper use of PPE. This ensures that they are well-informed and capable of maintaining a safe environment.
4. Health Monitoring: Regular health checks and temperature screenings are conducted for our care agents. Any employee displaying symptoms or having potential exposure is required to follow strict protocols, including self-isolation and testing.
5. Flexible Scheduling: We have implemented flexible scheduling to minimise the number of different care agents entering a client's home. This helps reduce potential exposure and maintain consistency in care provision.
6. Remote Communication: To limit in-person contact where possible, we have introduced virtual communication options. Regular check-ins and updates can be conducted remotely to ensure continuous support without unnecessary exposure.
7. Emergency Response Plan: In the event of a suspected or confirmed case of Covid-19, we have a comprehensive emergency response plan in place. This includes immediate communication with health authorities, contact tracing, and necessary actions to protect our clients and staff.
We understand the concerns and challenges posed by the ongoing pandemic, and our commitment to providing safe and compassionate care remains unwavering. These measures are continuously reviewed and updated based on the latest guidance from health authorities to adapt to the evolving situation.
If you have any specific concerns or would like more detailed information, please do not hesitate to reach out to our dedicated support team. We are here to ensure the well-being of our clients and provide the highest quality care in these challenging times.