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Ten questions to ask a Commercial Cleaning company

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Alex, Staff Writer

Wednesday, 26th May 2021

Trusting a commercial cleaning company with taking care of your business premises can feel like a big step. You want to know that you’re making the right choice in a commercial cleaner.

Whether you’re looking for an office cleaning company, a cleaner for your childcare setting or a commercial kitchen cleaner, we’ve got you covered. Here are ten questions that you should ask before hiring a commercial cleaning company.

1. How long have you been in business?

First things first, how long has the company been in business? Although there’s nothing wrong with hiring a new start-up, more established businesses are likely to have more reviews and testimonials that you can read, giving you confidence that the business is up to your standards.

2. What insurance do you have?

It’s important to ensure that the commercial cleaning company that you choose is adequately insured. As a minimum, they should have general liability insurance to cover any damage that occurs to your property, as well as workers compensation insurance to cover any accidents or injuries that may occur while your cleaner is working.

3. What training do your employees receive?

When you hire a cleaning company, you want to be sure that every commercial cleaner that visits your premises is trained to the same level. Choosing a company that trains their staff as part of their induction process will help to ensure that any cleaner working on your premises will work to the same standards.

4. How do you screen your employees?

Security is important when you’re welcoming someone into your business, so you want to be sure that the commercial cleaning company that you choose screen their employees for criminal records and drug use. They should also verify previous employment and check references when hiring their cleaners. Understanding the screening process used will help to give you confidence in both the cleaning company and their employees.

5. Will the same cleaners work on my premises every time?

Many commercial cleaning companies will allocate cleaners to specific premises and you’ll receive the same cleaners every time. However, some may change the rotas around weekly, allocating different cleaners every week. If you’re looking for consistency, it’s worth checking what the company policy is on this.

6. Do you perform quality control checks?

The best commercial cleaning companies will perform regular quality control checks to ensure that the work of their cleaners is up to the company’s standards. After all, their reputation is on the line if the standards aren’t high enough.

7. Do your staff wear uniforms?

Although a staff uniform isn’t essential, it makes the cleaning company appear more professional, as well as helping you and your staff to easily identify their employees. They should also carry ID cards for security purposes.

8. How are problems dealt with?

It’s important to understand how problems are dealt with. You need to know who you can contact if there’s an issue with the service you’ve received, as well as how problems will be resolved. A good commercial cleaning company will have a process set out for dealing with any issues.  

9. Are other cleaners available to cover vacations or absence?

If the cleaning company promises a dedicated team of cleaners for your premises, you need to know what happens when those cleaners are unavailable. For example, what happens when your regular cleaner goes on vacation? They should have staff available to cover absence so that you’re never left without a cleaner.

10. Do you have references or testimonials available?

The best commercial cleaning companies will be happy to give you references and testimonials from their happy customers. They may also have contact details of current or former clients that you can call to verify the references. This will give you the reassurance that you’re hiring a reliable and trustworthy cleaning service.

Hire a Commercial Cleaner on Bark

If you’re ready to hire a commercial cleaning company to maintain your office, childcare setting or business premises, you can hire a commercial cleaner on Bark. 

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