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Great Horkesley
At KSS Home Care Agency, we understand the importance of family and the desire to ensure the well-being of your nearest and dearest. Our agency is dedicated to offering a range of high-quality home care services tailored to meet the unique needs of each individual we serve. What sets KSS Home Care Agency apart is our unwavering commitment to personalized care. We take the time to understand the specific needs and preferences of each client, fostering a strong and trusting relationship between our caregivers and those under our care.
Great Horkesley
Sylvian Care has an experienced and well trained care team who are able to deal with any situation our care team deliver a person centred approach to there work which means our care packages are individual to the person. our team prides themselves in delivering a high standard of care. Our services are available from 7am until 10pm, 7 days a week 365 days a year.
Great Horkesley
Home is where your heart is and we provide you with high-quality award-winning care in the comfort of your own home, at times most convenient to you, so you can live well and independently in the comfort of familiar surroundings. Our well-qualified staff aims to provide the right care to meet your needs in a sensitive and compassionate manner, listening to your needs, and keeping you informed.
Great Horkesley
Private home care speciliasts Live in Carers Cleaners residential and office cleaning Warehouse staff CARE ASSISTANTS .NURSES FOR BOTH TEMP AND PERMS PLACEMENTS . ONE TIME CLEAN ESCORT TO COLLEGES AND PUBLIC EVENTS including shopping for public and private clients
Great Horkesley
We specialise in care and daily living assistance to an array of individuals. Whether you need daily or weekly assistance due to ageing, illness, recovery, or rehabilitation, our care givers will provide an individualised service that you can trust. We also provide quality cleaning services if required, this can be offered alongside our care services or a standalone service.
Dear Partners, We are writing to introduce ourselves as an outstanding Domiciliary Care Agency in Norfolk, with a recent CQC Registration. ‘The Master Care’ based in Norfolk is a service that is registered to provide care for Adults over 65 and Adults under 65. We are registered to provide support for: Personal Care Dementia Mental Health conditions Physical Disabilities Sensory Impairments All the above services are something we are keen to provide specialist care in where other Domiciliary Care Agencies might struggle. Our staff receive robust specialist training to equip them to provide this level of care in the comfort of the clients own home. We appreciate that there are currently no frameworks open for us to apply for however we are keen to support the local community and our colleagues to provide outstanding, holistic, person-centred care in the client’s own environment. We recognise that there is a high demand for care packages in the local area and this is something we wish to support with. We offer a wide variety of services but some of these are listed below: Rapid response (to prevent prolonged discharges from hospital- we can commit to safely supporting with a transfer from hospital to the clients home within Hours after a preservice Assessment has been completed). 1:1 Care for complex needs. Respite Care (to enhance the well being of a family member/friend who Is near burn out). Ad hoc visits (Hourly and Half Hourly) Visits to support with medication administration. Clinical Needs (PEG, Insulin, Diabetes etc). We also recognise that a lot of pressures on the local hospital’s are due to elderly people not being able to be left on their own at home and paramedics taking them to a place of safely. We can provide support to prevent unnecessary hospital admissions but ensuring the person who remains vulnerable is safe. With our experience care staff and qualified nurses, we are sure that we can support to reduce this pressure on NHS services. We would be keen to work a long side mental health service to support Client’s with their mental health, identifying early warning signs which require early intervention from other Mental health services, preventing the risk of hospital admissions to a psychiatric ward, where we no beds are limited. Having built a robust Care Agency with over 100 staff and 50 of them currently supporting local care/nursing homes, we are confident that our Care and Clinical staff are adequately trained to a professional level to support with our client. We have built the care agency to ensure that our staff are competent before supporting people in a lone working environment in someone’s own home. All our staff are trained in line with Health & Social Care’s Mandatory training and our Clinical staff are trained in line with NMC guidelines and requirements. We also have staff able to train in the event someone has a diagnosis of a ‘specialist need’ ensuring our care delivery is tailored to that persons specific needs, placing them at the centre of everything we do. We appreciate that our service is new, but we would be keen to connect with other professionals to support our local community in either a private capacity or off framework. We would be keen to arrange a meeting with yourselves to discuss our services further and the challenges you face as a commissioning group when working with Domiciliary Care providers. Awaiting to hear from you Geena George
Our mission is to provide and deliver outstanding domiciliary care and related personal care services, providing a dignified quality of life without bias or discrimination, within the communities.
We will deliver social care that is compassionate with competent staff.
We want to be remembered by how we made people feel during our interactions with them and how we improved their quality of life.
Master Care Ltd aims to provide outstanding quality domiciliary support, through friendly, flexible, person-centered informed partnerships whilst respecting individuality and uniqueness. We will work with each person, their social workers, and /or family members as appropriate and other professionals involved in providing best outcomes for people. We aim to provide a domiciliary care service that supports individuals to safely stay in their homes for longer whilst promoting independence, choice, and dignity. To ensure that confidentiality is maintained by providing a service that will guarantee that all information accessed during interaction is treated with the highest degree of confidentiality and that it is not unduly disclosed.
We will create an environment where people and their representatives are fully involved in the identification of needs and outcomes, support planning, and service delivery. We will work closely with other agencies involved in people’s care and support in order to provide collaborative approach. We will deliver support with compassion, sensitivity, and friendliness to uphold people’s dignity. We will treat all people fairly and ensure equal opportunities for everyone. We will support and encourage people to be as independent as they can be without compromising safety.
We will ensure communication methods are sensitive to people’s communication needs. Offer skilled care and support to enable people supported by us to achieve their optimum state of health and well-being. We will treat all people supported by us and all people who always work here with respect. Uphold the human and citizenship rights of all who work with us and all people we support . Support individual choice and personal decision-making as the right of all people . Respect and encourage the right of independence of all Service Users.
Recognize the individual uniqueness of Service Users, staff and visitors, and always treat them with dignity and respect. Respect individual requirement for privacy always and treat all information relating to individuals in a confidential manner. Recognize the individual need for personal fulfilment and offer individualized meaningful activity to satisfy that need of people and staff.
We prove service at your own home providing safe and effective care and treatments, list of current staff and their qualifications is available on request and on display in the office.
The staff allocated to support you will be chosen in order to match their skills with your needs, and to minimize travelling distances to support good time attendance.
Our recruitment process is focused on people’s values, skills and experience. We welcome staff with lived experience as well as paid experience.
Master Care Ltd aims to recruit support staff from various care backgrounds that possess skills and experience from mental health, learning disabilities, physical disabilities, and older people services.
A robust recruitment procedure is in place with all checks done before staff can commence duties to ensure safety of the people we support. In addition to the direct support staff, the Registered Manager works 40 hours per week, most of which should be in addition to the levels displayed. In certain circumstances the manager may be included within the staffing levels described. Staffing levels may be changed at the discretion of the Manager if there are needs. Care staff work on a Rota system which ensures that the service is staffed by the appropriate number and skill mix, including weekends and public holidays. New employees are inducted to National Training Organization standards within 12 weeks of employment. We manage and train our employees with the aim that all our carers achieve NVQ level 2. All other employees receive the training appropriate to their work, for example: IT skills training for office-based staff. All employees receive annual training in health and safety matters such as moving and handling, fire awareness and procedures, adult protection and safeguards, and a range of other topics.
The working environment will reflect a commitment to staff development through supervision, appraisal, and training. The relationship between supervisor and supervisee, manager and staff member should reflect an honest, open, trustworthy, positive, and professional approach at all times. We understand that our employees are our biggest asset and without them we wouldn’t be able to provide outstanding quality of care and support to the most vulnerable people in our communities.
Although vaccination of care staff is no longer a legal requirement, we makes sure our staff understands the importance of good infection control protocol and we makes sure they adhere it. We encourage and support our service users to have their vaccinations to protect them and those around them.
