Master home care ltd

Master Care Ltd aims to provide outstanding quality domiciliary support, through friendly, flexible, person-centered informed partnerships whilst respecting individuality and uniqueness. We will work with each person, their social workers, and /or family members as appropriate and other professionals involved in providing best outcomes for people. We aim to provide a domiciliary care service that supports individuals to safely stay in their homes for longer whilst promoting independence, choice, and dignity. To ensure that confidentiality is maintained by providing a service that will guarantee that all information accessed during interaction is treated with the highest degree of confidentiality and that it is not unduly disclosed.

We will create an environment where people and their representatives are fully involved in the identification of needs and outcomes, support planning, and service delivery. We will work closely with other agencies involved in people’s care and support in order to provide collaborative approach. We will deliver support with compassion, sensitivity, and friendliness to uphold people’s dignity. We will treat all people fairly and ensure equal opportunities for everyone. We will support and encourage people to be as independent as they can be without compromising safety.
We will ensure communication methods are sensitive to people’s communication needs. Offer skilled care and support to enable people supported by us to achieve their optimum state of health and well-being. We will treat all people supported by us and all people who always work here with respect. Uphold the human and citizenship rights of all who work with us and all people we support . Support individual choice and personal decision-making as the right of all people . Respect and encourage the right of independence of all Service Users.
Recognize the individual uniqueness of Service Users, staff and visitors, and always treat them with dignity and respect. Respect individual requirement for privacy always and treat all information relating to individuals in a confidential manner. Recognize the individual need for personal fulfilment and offer individualized meaningful activity to satisfy that need of people and staff.

We prove service at your own home providing safe and effective care and treatments, list of current staff and their qualifications is available on request and on display in the office.
The staff allocated to support you will be chosen in order to match their skills with your needs, and to minimize travelling distances to support good time attendance.
Our recruitment process is focused on people’s values, skills and experience. We welcome staff with lived experience as well as paid experience.
Master Care Ltd aims to recruit support staff from various care backgrounds that possess skills and experience from mental health, learning disabilities, physical disabilities, and older people services.
A robust recruitment procedure is in place with all checks done before staff can commence duties to ensure safety of the people we support. In addition to the direct support staff, the Registered Manager works 40 hours per week, most of which should be in addition to the levels displayed. In certain circumstances the manager may be included within the staffing levels described. Staffing levels may be changed at the discretion of the Manager if there are needs. Care staff work on a Rota system which ensures that the service is staffed by the appropriate number and skill mix, including weekends and public holidays. New employees are inducted to National Training Organization standards within 12 weeks of employment. We manage and train our employees with the aim that all our carers achieve NVQ level 2. All other employees receive the training appropriate to their work, for example: IT skills training for office-based staff. All employees receive annual training in health and safety matters such as moving and handling, fire awareness and procedures, adult protection and safeguards, and a range of other topics.
The working environment will reflect a commitment to staff development through supervision, appraisal, and training. The relationship between supervisor and supervisee, manager and staff member should reflect an honest, open, trustworthy, positive, and professional approach at all times. We understand that our employees are our biggest asset and without them we wouldn’t be able to provide outstanding quality of care and support to the most vulnerable people in our communities.

Although vaccination of care staff is no longer a legal requirement, we makes sure our staff understands the importance of good infection control protocol and we makes sure they adhere it. We encourage and support our service users to have their vaccinations to protect them and those around them.