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Romans Estate Agents

Staines, Surrey

(31)
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5/5

31 customer reviews

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24 December 2019

Just walked

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17 December 2019

Very happy. All of our issues were sorted out with a polite, respectful and professional manner. Also, the team is very flexible and customer- focused from the agents till the property management.

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3 December 2019

Me and my wife had valuations on our property with several different estate agents, most of whom rushed through the process and we didn't feel showed any interest in us or the property - on the whole the people we came across lacked and charm or personality. However we had the pleasure of having Ammar come through our door, who was very professional and attentive, but equally and most importantly to us was that he was enthuastic about us as people and about the prospect of selling our house - he knows how to value a client - and is the only reason we went ahead with Romans in Staines (despite us living in Hayes with a plethora of closer options). Ammar made us feel comfortable from the beginning, giving us a realistic price, and realistic expectations - but also was very reassuring in that he will do everything he can to make sure we banked as much as possible.Thankfully within about a month he secured us a cash buyer, and we were very happy with the final sale.I would highly recommend, and will happily use Roman's Staines in the future. More...

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14 November 2019

Very good , definitely recommend to others

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7 November 2019

Martha provided a warm, professional and efficient service whilst helping us find a rental property.

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28 October 2019

Hi Me and my partner interested in one of their properties unfortunately did not get that one. We got a property from another agency but use mortgage advisor from the Roman, Max Younas. Very good services, clear explanations and good advices, step by step because we are a first time buyer. Would recommend to our friends.M Nimcharoensuk More...

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28 October 2019

I would highly recommend the services of Max Younas. Max was very professional and efficient and this made the mortgage application experience stress free and easy for me :) I received my mortgage offer within 3 weeks of our first meeting; I couldn't be happier!

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22 September 2019

Max Younas did a great job in finding me the best mortgage deal and working swiftly to put everything in place. I now have my mortgage offer.

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29 August 2019

Very professional company. Staff are courteous and attentive to every detail.Also flexible to their clients' needs.Highly recommend them.

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23 July 2019

I was provided with high quality advice and service. Thank you to all

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30 June 2019

Max Younas took us on journey for what we thought would be a simply remortgage, to buying a new house. Always helpful and eager to answer our questions with as much information as possible. This helped us to make informed choices about products that suited our needs. I would highly recommend his service to all. Thank you for your help and time, it’s been a pleasure. More...

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21 May 2019

The team at Romans - Staines was amazing during all my process to rent in Staines. Akash and the team were 5 stars. When I arrived in England, they were quick in all the process and found solutions for the different challenges that I faced been able to move in less than a week. Also, when I needed to return, they were amazing advising for what needed to be done and been available when I was away in some situations. I will recommend Romans - Staines services and will use it in the future if I need again. Thank you for all your help and support. More...

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30 April 2019

In the past I have experienced very disappointing Estate Agents in the Staines area, so I was extremely relieved at the difference my recent journey has been with Romans- Staines. All staff are courteous, professional and proactive and I could not fault the level of communication, particularly from Ryan Cooper.His extensive knowledge of the market along with his transparent approach is impressive and much appreciated while trying to navigate through the sale process. I had every faith from the beginning that they were doing their absolute best.I would not hesitate to recommend Romans- Staines. I can't thank them enough. More...

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28 April 2019

I viewed an apartment in Staines and was able to move in one week later. Akash, Natalie and the Team were very helpful and attentive. Tim Gotts

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28 April 2019

Max Younas dealt with my mortgage for me. He gave outstanding service and always had the time to explaine everything to me. He always kept me informed of the whole process and I wouldn’t of been able to purchase my house without his assistance. More...

Reviewed on Google Maps

28 April 2019

Romans, and specifically Ryan have been absolutely fantastic in helping us find our forever home in Staines. He worked really hard to help us get what we want and although we haven't yet completed we are thankful for the hard work he has put in, in making it happen.

Reviewed on Google Maps

28 April 2019

My heartfelt thanks to the entire team at Romans for, what could quite possibly be, the most pleasant house buying experience EVER. The process was perfect.. Ammar, Ryan - thank you! Mortgage Max - thank you! Insurance Kathryn - thank you! Email Natalie - thank you! Special thank you to Yash, who did our viewings and guided us through the process. All of my queries, regardless of who answered them, were dealt with swiftly and effectively. I was made to feel at ease throughout the whole process, they took all of my stress on. I really can't thank the team enough (those not named included) for playing such an instrumental role in the biggest and most exciting purchase of my life - my first home! They run an extremely efficient operation, are super friendly and really go the extra mile for their clients. I have a really demanding job, so I particularly appreciated how patient they were with me. No doubt that I'll be recommending Romans to everyone I know. Thank you guys. More...

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28 April 2019

I came here to share my thoughts on one of the advisers at Romans - Natalie Fogarty. Good customer service can be hard to find these days so I like to make it known when I see it. Natalie always responds to our queries extremely promptly and is always willing to try and help. Even when our query needs to be dealt with by another department she will always liaise with us directly until it is sorted and maintains professionalism throughout. Thank you Natalie, for making our lives that much easier during what can be a really stressful time. More...

Reviewed on Google Maps

28 April 2019

I've been with Romans in Staines a number of years and have sold a number of properties with them as well many years with them letting properties. I don't normally bother with reviews but I am so impressed with the Staines team that it would be wrong not to commend them for their professionalism, reliability and personal attention. I particularly want to recommend Amar in Sales and Akash in Lettings both always go beyond what is expected of them. Ryan manages the team and overseas the branch to ensure that everything runs as if it's his personal business and not part of a chain. The team take their jobs personally and make the time to build and maintain relationships. Not many businesses do this well in an automotive-digital age. It's both reassuring and refreshing. More...

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29 March 2019

Great service Max Younas. I would recommend anyone who is looking for Mortgage Advisor.Very friendly and very helpful which was good as it’s my first mortgage so was unsure of the process but Max explanded it all to me very well. kept me updating about everything. the process was speedy and efficient. thanks again. More...

Reviewed on Google Maps

27 February 2019

Having had little success with another local estate I came to Romans at Staines, a completely different story. With the professional photos taken to showcase my home and the diligence shown in actively searching for buyers that within two weeks I received two acceptable offers. All phone calls, emails have been very promptly dealt with. I have never received such exceptional customer service ( from all the staff) but there is one absolute star - Ryan. He has supported and advised me and gone way beyond what I ever would have expected from an estate agent. I cannot sing his praises highly enough. More...

Reviewed on Google Maps

27 June 2018

Huge thanks & kudos!.. we went with Romans after struggling to sell our house with 2 other estate agents over six months and were about to lose out on buying our dream home. Chris came around and explained how their bigger branch network meant access to more buyers to view our house.
We dealt with Ammar who arranged 6 viewings on our house before we even launched with Romans - that ended up in an offer we were extremely happy to accept , all in two weeks!!
Special thanks to Lorraine who helped us through the process from start to finish with regular updates after not having moved in a decade! Again, big thanks to Chris & Ammar for their professionalism and hard work in getting us moved. Would use you guys again at a drop.Great team!!
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18 September 2017

Ammar and the whole team at Romans are incredible, throughout the whole process they were friendly, honest and just easy to deal with. I cannot recommend these guys highly enough and when we move again they'll definitely be getting our business again. We got into a bit of a bind with an online estate agent that will remain nameless and Romans came to our rescue, selling our home in 5 days flat (we'd been on the market 7 weeks at this point!) for more money than we'd been offered before. Wouldn't even consider using anyone else in the area after our experience with Romans. Thank you! More...

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5 September 2017

We recently bought our first home in UK and Romans was the estate agents. They were very professional, helpful and kept us updated on the progress. We had some up and downs during our purchase process but the sales team - Chris, Llewellen and the mortgage adviser Kathryn were very supportive and made the sure the deal ended well for both seller and buyer. I really appreciate their efforts, time & will recommend them strongly. More...

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31 August 2017

I have been renting my property for a while now and inmy expereince I have never come across a team as professional and helpfull as Romans Staines. Charlotte and Akash from the lettings team have been most helpfull and I couldn't have asked for a better team to manage my property. Guided me through every step of the way with utmost diligence. Highly recommended! More...

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31 July 2017

Great customer service, they were very friendly and helpful throughout the whole process. Special thanks to Akash for helping me with kind responses at any time.

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26 July 2017

Just moved in! Romans Staines has been very helpful during the process considering me and my wife moved in just 2 weeks after viewing the property. Special mention to Akash who facilitated these and communicated with us every step of the way. He responded quickly to all our queries and we really appreciate that. Thank you and more power! More...

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2 June 2017

Yesterday I finalised my rented property & I have nothing but good words to say about my experience with Roman. Great communication throughout the whole process & everyone I had contact with at Roman's were a pleasure to speak to & went the extra mile to make sure I could move into my flat only a week and half after making the offer. I'd like to say a huge thank you to everyone to helped make this such a perfect experience & a pleasure to rent my first flat. More...

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8 May 2017

THE WORST ESTATE AGENTS i have ever used. I cannot stress enough how terrible the service we have received from Romans Staines has been. There is no communication, complete lack of care, extortionate fees and a general do not care attitude. Read reviews from other sites and find another agent to use, everyone seems to have faced the same diabolic service from start to finish. DO NOT USE if you want a decent service at a decent cost. More...

15 February 2017

Can I give 1000* instead only 5*?

Brilliant costumer service, make my husband and myself to feel so confident to be choice Romans Staines.
Great communication at all times and very professional.
A huge thank you for Spencer and Charlotte for all your support about this letting.

Will strong recommend your service for everybody I know will need to buy or letting in the future.

Best Regards,

Michelle Martinez
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9 January 2017

I rate Romans Letting Agents very highly as to the way they handled my stress free move in December.
A special mention to Spencer McKay who was the first person who took my enquiry call about the flat. I found him to be courteous and very knowledgeable. He answered my every question clearly and honestly It seemed s if he couldn't do enough for me, well above and beyond the call of duty. Well done Spencer, it was a pleasure doing business with you. More...

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