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QUE REMOVAL LTD profile image
Q

QUE REMOVAL LTD

You can get quotation in less than a minute and book your move directly on our website - https://www.queremoval.com. Que Removal Ltd, established in 2010 in London, is a trusted family-run removals company offering a wide range of services for both residential and commercial clients across all boroughs. They specialize in comprehensive moving solutions, including full packaging and moving, courier and delivery services, van rental, specialized piano moving, and efficient man and van options. Prioritizing personalized and professional service, Que Removal Ltd ensures the safe handling of all items, backed by comprehensive insurance for peace of mind. With over a decade years of experience, they guarantee a stress-free, reliable, and competitively priced moving experience, aiming for 100% customer satisfaction.

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What do you love most about your job?

At Que Removal Ltd, what we love most about our job is the opportunity to make a real difference in people’s lives during their significant moments of transition. Whether it's a family moving into their dream home, a student relocating to their first flat, or a business expanding to a new office, being part of these pivotal moments brings us immense satisfaction. We take great pride in offering tailored removal services across London, ensuring each move is as smooth and stress-free as possible. From the meticulous planning and packing to the careful transportation and reassembly of furniture, every step we take is designed to provide peace of mind and satisfaction to our clients. The gratitude and relief we see on our clients' faces when they are settled into their new space is truly rewarding. It reinforces our commitment to being more than just a removal service; we are a team dedicated to supporting our community through every step of their moving journey.

What inspired you to start your own business?

The inspiration to start Que Removal Ltd stemmed from a desire to revolutionize the removals industry by providing a service that goes beyond merely transporting items from point A to B. We noticed a significant need for a more personalized, stress-free moving experience that treated clients’ possessions with the utmost care and respect. Having witnessed the challenges and stresses associated with moving first-hand, we were driven by the ambition to create a solution that would alleviate these burdens for others.

Our vision was to establish a family-run business that prioritized customer satisfaction and personalized service, making each move as smooth and seamless as possible. We wanted to build a company where the values of reliability, efficiency, and integrity were at the core of everything we do. This vision was fueled by our passion for helping people during pivotal moments of transition, whether they’re moving homes, offices, or just needing assistance with packing and storage.

Furthermore, we were inspired by the opportunity to create a work environment that values and supports its employees, fostering a team that takes pride in their work and is committed to delivering excellence. Our goal was to not just be another removals company but to be a trusted partner to our clients during one of the most significant changes in their lives.

Starting Que Removal Ltd was our way of bringing this vision to life, combining our industry expertise with a genuine desire to make a difference in the lives of our clients. We’re proud to have built a company that stands for quality, care, and exceptional service, making moving day something to look forward to, not something to dread.

Why should our clients choose you?

Clients should choose Que Removal Ltd for several compelling reasons that set us apart in the removals industry.

1. Personalized Service: As a family-run business, we understand the value of a personal touch. Each move is tailored to the specific needs of our clients, ensuring a smooth and customized moving experience.
2. Comprehensive Solutions: From packing and unpacking to furniture disassembly and reassembly, alongside our specialized services like piano moving and international relocations, we offer a one-stop solution for all moving needs.
3. Expertise and Reliability: With over eight years of experience in the industry, our team of professionals is trained to handle your belongings with the utmost care. We ensure timely and safe delivery, backed by our comprehensive Goods in Transit Insurance.
4. Local Knowledge: Covering all boroughs of London, we have an in-depth understanding of the area, which allows us to navigate the city efficiently, ensuring your move is as quick and smooth as possible.
5. Affordable and Transparent Pricing: We offer competitive pricing without compromising on service quality. Our quotes are transparent, with no hidden fees, providing our clients with peace of mind and trust in our services.
6. Customer Satisfaction: Our commitment to customer satisfaction is unwavering. We strive to exceed expectations, with the goal of making your moving day a positive and stress-free experience.
7. Eco-Friendly Options: We are committed to sustainability, offering eco-friendly packing materials and strategies to minimize the environmental impact of your move.

Choosing Que Removal Ltd means opting for a seamless, reliable, and personalized moving experience, backed by a team dedicated to making your transition as smooth and worry-free as possible.

Can you provide your services online or remotely? If so, please add details.

Que Removal Ltd leverages technology to provide several services online or remotely, enhancing convenience and accessibility for our clients:

1. Online Booking System: Our intuitive online booking platform allows clients to schedule their moves at their convenience. You can select your service, date, and time, and receive immediate confirmation, all from the comfort of your home. Direct link to the booking page is -
https://www.queremoval.com/local-booking-page
2. Virtual Surveys: To accurately assess your moving needs and provide an accurate quote, we offer virtual survey options. Through video calls, we can view your items, discuss your requirements, and plan your move without needing to visit your premises.
3. Customer Support: Our dedicated customer support team is available online to answer any questions, provide moving advice, and assist with any concerns. This ensures that you receive timely support whenever you need it.
4. Payment Processing: For added convenience, all payments can be processed securely online. We offer various payment options, catering to different preferences and ensuring a hassle-free transaction.
5. Pre-Move Consultation: We provide pre-move consultations remotely, offering advice on packing, preparation, and any other aspects of your move. This service is designed to prepare you thoroughly for moving day.

By offering these online and remote services, Que Removal Ltd ensures that planning and executing your move is as seamless and stress-free as possible, providing flexibility and support every step of the way.

What changes have you made to keep your customers safe from Covid-19?

Que Removal Ltd has implemented several key measures to ensure the safety of our customers and staff in response to Covid-19, aligning with government guidelines and best practices:

1. Health and Safety Training: Our staff have received additional training on health and safety protocols, including the proper use of personal protective equipment (PPE), frequent hand washing, and maintaining physical distancing during moves.
2. Enhanced Cleaning Procedures: We have increased the frequency of cleaning and disinfecting our vehicles and equipment. High-touch areas are regularly sanitized to minimize the risk of virus transmission.
3. Use of PPE: All team members are equipped with masks, gloves, and hand sanitizer, and are instructed to use them throughout the moving process to protect themselves and our clients.
4. Social Distancing Practices: We maintain social distancing measures as much as possible during the move. This may include conducting pre-move surveys virtually, minimizing contact during the move, and using electronic communication to coordinate details.
5. Health Screening: Staff members are required to undergo regular health screenings and are instructed to stay home if they feel unwell or have been exposed to someone with Covid-19.
6. Flexible Scheduling: Understanding the uncertainty caused by the pandemic, we offer flexible scheduling options. This allows for changes or cancellations without penalty should the need arise due to health concerns or updated government restrictions.
7. Customer Guidelines: We provide our clients with guidelines on how to prepare for the move day, including packing tips and how to safely interact with our team, to ensure a safe and efficient move for everyone involved.

By implementing these measures, Que Removal Ltd is committed to providing a safe moving experience for our customers, adapting our services to meet the challenges presented by Covid-19.

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Reviews

4.88/5.00

based on 227 reviews

The average rating for Bark Man and Van Services in Westminster is 4.88, based on 227 reviews.

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