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South Shields
Walfinch is a family-oriented home care provider with years of experience providing private home care for various needs and conditions. Our carers are required to take our industry-leading training course. They are only selected after a rigorous assessment, which means we provide some of the best carers in the country to look after you or your family members. Our carers are skilled, caring, and professional people who provide companionship and support to enable our clients to live with independence, freedom, and dignity in the comfort of their own homes.
South Shields
Providing high quality care in your home Our person centred led care team can provide a range of services to support you in your own home.
South Shields
We provide services to care homes, hospitals, nursing homes and residential homes, we also provide domiciliary care support. All our staffs are trained and experienced.
ProAce Health Care Services aims to provide services that: are reliable, dependable and responsive. Show courtesy, dignity and respect. Meet the assessed needs of service users. Maintain service users’ self esteem. Recognise the individuality and diversity of each service user. Maximise independence. Offer choices and enable service users to make decisions about how their care is to be provided. Employ staff that are compassionate about their work as well as providing an excellent service. Staff that pride in making positive impact on their clients.
_ Being able to look after people in their own familiar environment , their homes and allowing them to take charge of their care.
_ Working closely with our service users their significant others to ensure that their choice and preferences are respected.
- Being able to make a difference in someone's life in a positive way.
- The banter where appropriate and getting to know our service users as individuals not as patients.
The friendships made along the way
More and more people now prefer to be cared for in their own homes. We wanted to set up a service that would make that possible for the people in Tyne and Wear. It is a known fact that people's health outcomes are better when they are in familiar surroundings and surrounded by their loved ones. ProAce Healthcare is dedicated to working in partnership with the service user and their significant others to achieve the best outcome for the service user.
We are passionate about what we do and genuinely care about the wellbeing of our service users. Our staff are trained to the highest level. The Registered Manager and the Operations Manager both have extensive experience in nursing and care and act as role models to their staff. We believe in being honest and transparent and within our organisation there is a culture of owning up if something goes wrong, apologising and learning from the experience.
We put the service user at the centre of their care and would never impose our own personal views and opinion on our clients.
Our Service users matter to us and we will do all we can to ensure that they are treated with dignity and respect.
With the nature of our service, we do not provide our services remotely. We provide personal care in people's own homes. We go out to people's homes and assist our service users with personal care, meal preparation, assistance with medication, helping people to get in and out of bed, shopping and basic tidying up.
We are more vigilant with infection prevention and control. All our staff have had their infection control mandatory training. We always have adequate PPE in stock
