Princeton Fitness & Wellness Center

Very disappointed- a business is always known by how they treat people while they are using their service and how they are when you decide to leave. On both counts Princeton Wellness Plainsboro has been disappointing. first last year I found out browsing through my credit card bills the gym had been incorrectly billing me for a class we had not been using for over 15 months. The class didn’t even exist for 14 of the 15 months but the facility didn’t mind charging us for it. Go figure!! So beware of giving ur credit card for auto debit!! And after numerous follow ups and call backs and reminders I was given a credit (not refund as that wld take longer I was told) for that incorrect billing. No apologies, no additional credits for having charged $1565/- in incorrect billing. On top of that the facility keeps getting dirtier and dirtier. Finally I decided to leave. Even in that I got swindled to say the least - I spoke on March 2nd that I want to end my membership i was told since I came 2 days late - it will be I’ll be billed for March and April there you go.! I’ve spent approx $1100/- per annum on swim lessons in this place for 2 yrs in addition to my and my wife’s membership. And even after speaking to Max who seem to be the person “incharge” I was told forget about the incorrect billing and the business uve done with us. Since u came on March 2nd and decided to leave u will have to pay for all of March and all of April even. Don’t mind that it’s basically 30+28 days since u decided to quit I’m glad I’m leaving and glad folks like Max don’t work for my business! As it is a disaster in customer relationship and keeping long term customer. I am one family whose business you will never get - and of-course none of my friends too. There are many better facilities in the neighborhood if anyone is looking for fitness. Ranging from the very high to the very low budgets. More...

Reviewed on Facebook

Gross - dirty used tissues left on the machines

Reviewed on Facebook

I’ve been a member for years. My interactions with staff have always been friendly and responsive if I ever brought up a concern. I’ve had great experiences and results with two different trainers— very professional, amicable, and knowledgeable. They always find a way to push me to challenge myself and prevent me from plateauing. More...

Reviewed on Facebook

I am an instructor to both locations and I highly recommend our amazing Clubs ❤️

Reviewed on Facebook

Been a member for years. Love, love, love going there. Met lots of friends, great classes and instructors. SO GLAD WE’RE BACK!

Reviewed on Facebook