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Trusted Cleaning profile image
T

Trusted Cleaning

Norfolk

‘21 Certificate of Excellence

We provide domestic cleaning to private homes, on a weekly, fortnightly or one off basis. We cover all cleaning duties and can even carry out ironing and interior window cleaning. We also complete moving in, moving out, end of tenancy and other deep cleaning. On regular cleaning visits, we always provide the same cleaner, so that you can get to know and trust the same person who is visiting your home. Whether its a one off or regular clean you are having, you will always have a fully insured, professional domestic cleaner who is CRB/DBS checked. And its worth mentioning that your cleaner is employed by us, rather than acting as a sub-contractor as is often the case in this industry. This means we have full control over all our training, processes, product use and quality, and allows us to fully support our staff with fair pay, sick pay, pension scheme and insurance. Find us on Facebook and Google for more information

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Hear from
a professional

How long have you been in business?

We have been operating in this area since 2010, but the family run business as a whole is over 25 years old.

Do you bring your own equipment and supplies?

We provide all cleaning equipment, products and materials, so you do not need to worry about a thing. We only use certified products that are safe and effective to use in your home.

What do you love most about your job?

The great feedback from our customers! We take great pride in the Google and Bark Reviews we have received, and we always pass them on to the cleaners so they can read them too.

We have an excellent retention rate for our customers. In fact, our very first customer signed on in 2010 and are still with us today. We strive to provide excellent service at every stage, and as a result, we do not feel the need to have any long term contracts. In fact, our notice period is just 1 week, but we find most customers stay for much, much longer!

What inspired you to start your own business?

We found that most people who were looking for a cleaner were struggling to find either a reliable, regular cleaner or were being charged way over the odds for an average service. We have found that a mixture of fair prices, reliable friendly staff, and just doing what you say you are going to do go a long way.

Why should our clients choose you?

Max, our owner, is a Director for the Domestic Cleaning Business Network, along with a select handful of other professional domestic cleaners who are leaders within the industry. The DCBN has welcomed nearly 3000 cleaning companies to date, and Max and the team take all the very latest information from this association and incorperate it into everything that Trusted Cleaning does.

We are built entirely on reputation. We are so proud of the feedback we get that we do not have any long term contracts for our clients - anyone can leave at any time, but we find that by providing a fair, reliable, consistent service by the same friendly staff, we are able to build lovely long term relationships.

Can you provide your services online or remotely? If so, please add details.

Our website allows us to take all details on there, in order to provide a detailed quote and all the information you may need. There is no obligation whatsoever, and you're welcome to call the office any time to discuss anything you are unsure of. All our invoicing and payment methods are done automatically and remotely too. We send an invoice, by email, after each visit, and we automatically take payment via card details that we securely hold against your account with us.

What changes have you made to keep your customers safe from Covid-19?

Working with the Domestic Cleaning Business Network, we introduced a robust and comprehensive range of changes to keep both our clients and our staff safe during the pandemic. We wash hands before and after each visit, we wear masks whenever we are in the same room as anyone in the home, and we socially distance wherever possible during the clean. We have a completely cash-free payment system, and regularly clean all of our equipment.

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