Trusted Cleaning

Moved to Gorleston from London at the end of April 2022. I had a relative doing my cleaning initially but that relative then had health issues and could not continue. I have arthritis, so finding a reliable and good cleaning company was vital for me. Having initially used another company which didn’t work out, my regular cleaner was recommended to me by someone. I contacted her and she said she worked for Trusted Cleaning and I then asked the company if I could have this particular cleaner, as she had been recommended. I have a small three bedroomed house. My cleaner comes once a week for two hours. Initially there were some teething problems around cover when my cleaner wasn’t available but these were ironed out satisfactorily. Whenever my cleaner is not available, I now have the same stand-in cleaner each time, so I don’t have to explain things, and there is also an ongoing relationship there. I started with a list of things I wanted to have done and we now have a good routine going. I work from home. The timings of my clean run across the lunchtime period. Sometimes I am in the whole time she is with me - this isn’t an issue, I simply move to a different room when she needs to clean the one I am in. My cleaner does an excellent job - she covers all the necessary tasks in the time and to a high standard. She is also a very nice and good humoured lady - whilst this isn’t necessarily a requirement for the job, it’s certainly a bonus. Ideally I would like to pay a little less, that’s the only negative comment I have. I would recommend this company. More...

Reviewed on Google Maps

We have been very happy with the services provided by Trusted Cleaning! Our regular cleaner - Jodi - is very professional and efficient and manages to get so much done in 3 hours ! We trust her fully and look forward to the mornings she is in our home. She is friendly and very respectful of our home, including pets and kids ! On the occasions where our regular cleaner is on holiday we have been offered a replacement cleaner, and are never charged if a clean in not undertaken eg due to sickness. Would definitely recommend ! More...

Reviewed on Google Maps

I have been with Trusted Cleaning for 4 years now I am very pleased with their service, I have the same cleaner each time ,and if I need extra hours they usually are happy to fit me in. they offer a high standard of cleaning which I appreciate. More...

Reviewed on Google Maps

Paula has been cleaning my home for a couple of months, and has made a real difference. I love that Paula arrives by bike - amazing what she can bring in her trailer! She is helpful and friendly, never worrying about how messy some of my unloved areas of the home have been. This last week she made a magnificent difference to a utility lean-to, cleaning the windows inside and out as well as removing many long-dead insects!!! My daughter was amazed at the transformation when she called round. I am sure there are cheaper cleaners around, but I am happy to know that there is the backing of a reliable and friendly company. Max is quick to reply to any correspondence. A satisfied customer! More...

Reviewed on Google Maps

Brilliant from A to Z, I would recommend to anyone and would never hesitate to use their services. Our cleaner was super.

Reviewed on Google Maps

The service is efficient and organised. Trusted cleaning have always got back to me promptly when I have had any queries or needed to cancel an appointment, change a date or add in an extra clean. What impresses me the most is that your employees speak very highly of their 'boss' too. It is rare to find good employers who treat their staff well and staff who, in return genuinely respect their employer. Our cleaner has been fantastic, first working for my parents and later for us also. She is trustworthy, efficient and always does a lovely job as well as being kind and friendly. Thankyou, you indeed live up to your name of 'trusted cleaning'. I wouldn't trust anyone else to do the job so well! More...

Reviewed on Google Maps

Jodi has been to our home for three visits now. She is a fantastic person and a great cleaner. It’s lovely to come home and see lines on the carpet! Max is also great when we set up the process and payment is easy. Would definitely recommend Trusted Cleaning to other people. More...

Reviewed on Google Maps

Max and his team at Trusted Cleaning did a great job deep-cleaning my new home and furnishings. They focused additional time on the key areas I requested beforehand and were happy and friendly, despite the high temperatures. Very happy with the results.

Reviewed on Google Maps

My mother in law has used this company for years she is very happy with their service.

Reviewed on Google Maps

Efficient and friendly service. The young lady who comes to clean is courteous and hard working. I would definitely recommend this company.

Reviewed on Google Maps

I love my cleaner, she works with a smile throughout my home and leaves everywhere sparkling. I dont know how I managed without her.

Reviewed on Google Maps

The communication was very quick and efficient to get booked in. Our cleaner is fantastic, always punctual, friendly, professional and incredible results. Highly recommend!

Reviewed on Google Maps

I’d been considering employing a cleaner for some time but I was nervous about doing it myself - you never know what standard you will get if you rely on random social media requests and recommendations! I came across Trusted cleaning and loved the fact that they pay living wage and their employees get proper holiday pay etc. I also loved the flexibility they allow. Max has been brilliant - great communication throughout. As for the cleaning…I don’t know why I didn’t do it sooner! Extremely reliable, high standard of cleaning and great flexibility (I can just leave a note requesting what I would like done each week). I love coming home on cleaning day and wish I’d taken the plunge sooner! Thank you, Trusted Cleaning! More...

Reviewed on Google Maps

Fantastic service, I can’t recommend them highly enough. Professional yet friendly and will continue to use them.

Reviewed on Google Maps

I was incredibly disappointed with the service I received. I paid for 5 hours of cleaning and the standard was poor. Would of been cheaper for me to have done myself. Would not recommend and will not use again. More...

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Reply from Trusted Cleaning

Hi Frankie, thank you for your review. Even though it's not what we like to see, we do appreciate your feedback. I'm very sorry you did not get everything you wanted, and you felt the quality was poor. Having checked back over our records and our logs, we actually spent 6hrs cleaning for you (but we did only charge for 5) as there was quite a bit of deep cleaning we needed to take care of. We would have liked to have spent longer, but you did specifically request a fixed number of hours, so we are always limited in what we can do in these circumstances. I know you contacted us after the visit to highlight your concerns, at which point I offered to send in another cleaner for a free-of-charge reclean but this was not taken up unfortunately. I have taken onboard everything you have said, and have used it to try and make our services even better. Thank you again for your time and your feedback. All the best, Max

Simple easy to use site with great chouce of lical cleanets

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Reply from Trusted Cleaning

Thanks Diane, its been a pleasure to work with you! And we look forward to helping out with any other cleaning requests you may have in the future. All the best, Max

First class service.Cleaner does an excellent job. Always informed by email when the cleaner is coming.

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Reply from Trusted Cleaning

Thank you for your kind words! We very much appreciate your honest feedback, and I shall be sure to pass this on to your cleaner. Many thanks, Max

They were utterly useless. I engaged them for what they call a "deep clean" taking six hours. A woman arrived and worked for two hours, although it is not clear what she did in that time other than a little light hoovering. Then she called her boss, and he called me, telling me they could not continue with the job because there was some unpleasant dirt in the loos/bathrooms, they were not allowed to use bleach, and this was not covered by their insurance. In fact the dirt complained of was slight. I had not dealt with it because of illness and mobility issues, but afterwards I managed to deal with using standard cleaning products. It wasn't a big deal. The cleaner then complained that she could overhear our conversation, even though her boss had called me knowing she was in my house. I would say this is an unprofessional company that only wants to clean things that are already clean. More...

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Reply from Trusted Cleaning

Thank you Mr Corbett for your review. I am very sorry you feel the way you do and I do want to apologise for not being able to finish your clean. I am sure you can appreciate that it is not in our interest either to not complete a clean. Just to clarify a few points you have made. The reason the clean was cut short from 6hrs to 2hrs was because of the aggressive nature of your voice and the shouting on the phone to me, within earshot of the cleaner, which made the cleaner feel unsafe. The safety of our staff is our absolute 1st priority over everything else. Within our Terms and Conditions, which were sent to you several days before the clean, we clearly state that we cannot clean excess faeces or bodily fluids due to insurance and safety reasons. We have photos taken on the day showing all the toilets being heavily soiled, and this has also been transferred across the floors in the bathrooms, which is beyond what we would be able to clean for you. You made no mention of this at all when we booked the clean in with you. We also are very clear on not using bleach, again something that was detailed in the Terms and Conditions. This is not uncommon in other professional cleaning companies, for reasons previously explained to you. Please note that we did not charge you anything at all for the 2hrs of deep cleaning that we provided, and that the only reason we were forced to stop was due to the safety of our cleaner, and to comply with our own Terms and Conditions. Whilst we respect your right to leave us a 1 star review, for your own personal reasons, we hope that you can see that, as a professional company, you are the only person to have ever left us anything other than a 4 or 5 star review.

This service has made a big improvement in my home environment and quality of life. Michelle started with a three-day thorough cleaning of the whole house, and now comes in once a fortnight to maintain the standard, and make further improvements. She’s cheerful, courteous, conscientious, punctual and hard-working. I’m happy to trust her judgment and initiative about what needs doing, without supervision. And if I have any particular instructions (e.g. damp-dusting because of my COPD), she carefully follows them. Having a clean house is a great boost to morale, and has helped relieve my social isolation, as I'm no longer ashamed to invite people in! Trusted Home Cleaning are a very easy firm to deal with. They go out of their way to be helpful and obliging. More...

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Reply from Trusted Cleaning

Thank you William, for your lovely words. I will make sure to pass on your praise to Michelle! All the best, Max

This company are fair, very through in what your cleaning requirements are and are very helpful with any Co cerns you may have.

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Reply from Trusted Cleaning

Thanks Paul, I will be sure to pass your comments on to Michelle! It's a pleasure to clean for you!

A very pleasant and professional home cleaning service, we highly recommend Trusted Home Cleaning. Our cleaner is always willing to please and willing to go that extra mile, thank you for a first-class service.

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Reply from Trusted Cleaning

Colin and Mitzi, thank you so much!! It is lovely to hear such things, and I will of course pass on your comments to Beverley. Thanks, Max

Absolutely delighted with Beverley - very personable lady, knows exactly what she is doing, and the house looks better than it has done for years. (And, what's more, she doesn't gossip about other people !!)Jeanne Henderson More...

Reviewed on Google Maps

Excellent customer care and service, our lady is a joy to work with and will go that extra mile to do a first-class job. Look forward to seeing her on a regular basis More...

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Reply from Trusted Cleaning

Thank you Colin!! Your review is very much appreciated! All the best, Max

Very prompt and professional service

Reviewed on Google Maps

Very prompt and professional service

Reviewed on Google Maps

After several Cleaners which were a disappointment, I was recommended Trusted Home Cleaning I am delighted with the results the same lady arrives on time on the correct day and the house sparkles,. Thank you Max

Reviewed on Google Maps

I found Max Hamlet very helpful. Very happy with Cheryl (3rd visit). She is punctual, hard-working and keen to please.

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Reply from Trusted Cleaning

Thank you Janet for your lovely words. It has been a pleasure to clean for you. Thanks, Max

I've had my cleaner just a few weeks now and found the cleaner to be reliable, trustworthy, & honest and here to help I myself have had a difficult year and to have some help around the home is so rewarding

To say I'm thrilled with the service from Trusted Cleaning and Michelle would be an understatement. Michelle knows exactly what needs doing without being asked. This week was my second visit from her, and I look forward to her regular weekly from now on. Thank you Max and a very big thank you to you Michelle. More...

Reviewed on Google Maps

To say I'm thrilled with the service from Trusted Cleaning and Michelle would be an understatement. Michelle knows exactly what needs doing without being asked. This week was my second visit from her, and I look forward to her regular weekly from now on. Thank you Max and a very big thank you to you Michelle. More...

Reviewed on Google Maps

I have had two visits from Michelle at Trusted Home Cleaning, and I am so happy with the results. She is a diamond and knows exactly what needs doing without asking. She is also a very nice person.

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Reply from Trusted Cleaning

Thank you Pat for your kind words. It is a pleasure to have you with us and I am glad you are getting everything you need from Trusted Home Cleaning. All the best, Max

The cleaning service was arranged very quickly for my Mother in-law who is elderly & disabled. She was really happy with the service provided from the first clean & said the lady was both helpful & friendly and did a brilliant job.

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Reply from Trusted Cleaning

Thank you Lisa for your kind words. It's always a pleasure to hear that our cleaners are doing a great job and we look forward to continue working with you and your family. Thanks, Max

Max was very professional and helpful in finding a cleaner for my elderly mother. Joanne was very polite and friendly towards us on her first visit. The house smelt and looked fresh after she had been. Would definitely recommend Trusted home cleaning. More...

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Reply from Trusted Cleaning

Thank you Debbie for your kind words. You are more than welcome - I will pass on your kind words to Joanne. All the best, Thanks, Max

From the very beginning Max was very professional in finding my mother a suitable cleaner. Very polite, hard-working and caring lady who understood my mother from the first meeting. Would highly recommend.

I have been with trusted cleaning for a month now, I have found Max very proactive and professional. Joanne is very hard working and efficient and so far I am very pleased with the service.

Reviewed on Google Maps

I have been with trusted cleaning for a month now, I have found Max very proactive and professional. Joanne is very hard working and efficient and so far I am very pleased with the service.

Reviewed on Google Maps

What more can I add? The work was good, Pauline's personality just lovely when there is someone in your home for a few hours, and the cost was reasonable. So well done from the first contact with Max to the follow up e mails too.Thank you! More...

Reviewed on Google Maps

We are in dire need of a cleaner and have always been reluctant in some respects; it is after all a stranger walking around you house! However, I was delighted with Max and his team's approach from the point of first contact to the end of the first clean. Pauline visited our house on an ad-hoc basis to give it a much needed 'deep' clean and we weren't disappointed. Coming home that day felt like we were on holiday - the house was spotless and there was nothing for us to do!! She even found things I thought I'd lost!I cannot wait for the next visit and hope that they will become more regular. I would very strongly recommend Max and his team. More...

Reviewed on Google Maps

By far the best cleaning agency in the area.First class professionalism, combined with a caring and empathetic approach, which provides a climate of confidence for both those using the service and those who provide it

Reviewed on Google Maps

Five star cleaning service. Very efficient, affordable and most importantly clean! Highly recommended.

Reviewed on Google Maps

A first rate cleaning service. Couldn't believe how clean Emma got my house. Better than I've ever managed. A very pleasant lady and felt she actually listened to what I wanted. She just worked hard!From the first encounter with Max (owner), it has been a good experience. Communication is excellent. What else can I say. I would thoroughly recommend this company. More...

Reviewed on Google Maps

If you are looking for a professional cleaning company but are a little apprehensive, then you need look no further!

Reviewed on Google Maps

Pauline did a fantastic job with an end of tenancy clean. Very thorough and would highly recommend, saved us a big job!

Reviewed on Google Maps

Truly grateful for Emma and she is so lovely . The house hasn't been so clean for years! Thank -you

Reviewed on Google Maps

The cleaner's name was Pauline and I told her I did not expect a miracle.I just left her to it and she managed to perform one anyway. Pauline is an excellent cleaner and very pleasant and reliable person! More...

Reviewed on Google Maps