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West Midlands
Krystal Service Ltd, trading as Krystals care, we have experienced and reliable staff rin the following areas. Coventry, Birmingham, Warwickshire, Worcestershire, Gloucestershire and Wiltshire Krystals Care is registered with CQC, we provide excellent care tailored to your individual needs, our carers are vetted experienced and have a heart for people. We care for elderly/ children from the age 16 and in their own home experiencing MentalHealth/ learning disabilities, Live-in care, end of life, Mental Health, children in care and individuals with disabilities. Our prices are negotiable. Krystal Service Limited trading as Krystals Care is a full-service Home care agency specializing in meeting the staffing needs of Home care service users in the health and social industry. We diligently recruit, screen, train and process employees to support our service users with their day to day care needs Our support staff are trained to deliver quality care based on customer needs. Krystals Care provide highly qualified staff to allow you have peace of mind for you to focus other things whilst your love ones are professionally looked after.
Making a difference in someone else's life.
Promoting independence
Advocacy for the individuals
Being their voice and able to communicate their needs.
Love the art of caring and is a rewarding career
Putting a smile on people faces
Making a difference in peoples's lives gives joy to us at Krystals Care the caregivers
Person centred care forms the core of the services we provide at Krystals Care and our staff are committed to meeting our aims and objectives. Person centred care forms the core of the services we provide at Krystals Care and our staff are committed to meeting our aims and objective.
To provide a need led services that will meet the need of service user both in the Specialist and Generic segment of the market
To maintain the service user’s life style and skills and encourage their independence and choices.
To ensure that the service is delivered flexibly, attentively and in a non-discriminatory manner, while respecting client’s right to independence, privacy, dignity, fulfilment and the right to make informed choices
To ensure that each clients’ needs and values are respected in matters relating to their beliefs and diversity, religion, culture, race or ethnic origin, sexuality or sexual orientation, status, disabilities or impairments.
To recruit, train and support social care workers to deliver high quality service
To match nominated Care Workers as closely as possible with the client, and respecting the need to change the Care Worker in the event of subsequent non-compatibility
To operate and manage the services as an efficient domiciliary care business by making the best use of available resources to maximize value for money for both social Services Department and the service user and their families.
To undertake a risk assessment of occupational and environmental Health & Safety hazards within the home of each new client before commencement of care (or within 2 working days in exceptional circumstances), and to ensure that areas of concern are duly reported to the service purchaser and service user of which a copy will be provided to stakeholder on request. A change of circumstances would require a new risk assessment.
To involve service users and careers in the provisions, management and development of services, which will be monitored regularly as part of the quality assurance framework to ensure that the service is run in the best interests of service users.
To ensure that all service users are aware of the procedures of making compliments and complaints.
The Nature of Services Provided
Service provision is based on the operational values and principles of care. At Krystals health care we believe that for services to be effective, they should be based on sound values and principles and an understanding of the fundamental and individual needs of service users. The Service Values are as follows:
Privacy
Respect the right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs. This is taken into account in the formulation of Care Plan, and will only be overridden in exceptional circumstances, and with the knowledge of the service user or their advocate.
Confidentiality
Services user confidentiality is, wherever possible, maintain. On occasion, it will be necessary for the benefit of service user or others to share personal information with either other professionals or organization. Where possible service users are consulted and their views taken into account at all times.
Dignity
All individuals, whatever their circumstances, have the right to be treated with dignity and respect
Communication
Service users have the right to be heard and to be fully informed on all of their care. Methods of communication are appropriate to the particular abilities and experiences of each individuals, and are tailored to each particular set of circumstances
Independence
Service users are enabled to act independently. Services are aim at maximizing the individual’s capacity for self-care and mobility.
Risk Taking
All service users are entitled to make decisions about their daily live activities. This may, from time to time result in a conflict between ensuring safety and maximizing independence. Services users will be supported in their decisions to take reasonable risks.
Fulfilment
All individuals, whatever their circumstances, has the potential for development, and the right to hold personal aspirations. With boundaries set by legislation and professional social work ethics, service users are encouraged in achieving their personal goals
Right
The rights of citizenship are safeguarded for all service users. Work should be conducted in a manner that facilitate empowerment and makes appropriate use of advocacy.
Responsibilities
Service users are expected to accept appropriate responsibilities, taking into account their particular abilities and circumstances. These may include having due regard for others, for property or for participation in Care Plans Choice
Services are designed to be accessible and flexible, promoting ordinary lifestyles and based upon services user’s own choice. Individual choice is promoted, within the limits imposed by service constraints.
Care Support
The value of the contribution of carer and family support is fully recognised. The needs of carers providing, or intending to provide, regular or substantial care is, where requested, assessed independently of the needs of service users. The outcome of the assessment is taken account when agreeing Care Plan
Corporate Statement of Good Practice
The Philosophy of Krystals care is to reflect and promote values that focus upon the individual client or Service User as being the centre for Care Services planning and services delivery. In order to achieve this, the company has drawn upon the fundamental Core Values of Care to develop the following Service Values which will form the basis for considering the provision of an individual Care Service:
Autonomy and independence of personal decision-making, including the assumption of risks as well as responsibilities associated with citizenship
Choice of occupational activities, lifestyle and the best way to maintain independence, including the opportunity to choice independently from a range of options.
Respecting the dignity and individuality of the person and his/her racial and ethnic identity and cultural heritage
Participation and integration in society, and in the development of plans, polices decision affecting the individual’s life
Privacy from unnecessary intrusion, and the preservation and safeguarding of confidentiality
Fulfilment of personal aspirations and abilities in all aspects of daily life, including the chance to develop new skills and knowledge
Equality of the opportunity and access to services irrespective of age, race or ethnic origin, creed, colour religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation
Good communication skills
Punctuality
Professional
Skilled and trained
Confidence
Empathy and care
Compassion and best practice, (Evidence-based practice)
Excel at team work
Warm and engaging personality
We are home care providers
Online services not available
Training of staff
Following government guidelines
Providing PPE and testing
