Southcrest Manor Hotel

Beautiful place and friendly people. Bar staff are amazing and love this family place.

Reviewed on Google Maps

We enjoy our annual works doo!|This year we tried the Southcrest manor and you dident disappoint.|It was full! And very busy -staff rather run ragged but always polite and helpful|A few mistakes made with my meal and others moaning there’s was cold, but the quality of the food and portion size etc was very good. |Reasonable price drinks | Very good disco bit too loud whilst eating |Coat minding facilities|Good parking| Nice spacial hotel conservatory very good for a quiet drink|Was dark so never went outside|I would return|||| More...

Reviewed on Google Maps

We were looking for somewhere new to go out as a family for a Sunday roast; this was my first visit to Southcrest Manor and it was fantastic. The hotel is so lovely and you can tell it’s been recently refurbished with the Laura Ashley theme. Our roast lunch was superb and Jordan our waiter looked after us really well, we even had pudding and all ordered the Belgium waffles, delicious. ||Outside the restaurant there was also a group having fun in the outside igloo. ||Highly recommend a visit as great food and good value for money and we will be back for afternoon tea! || More...

Reviewed on Google Maps

Staff christmas party held here this year, food great, rooms and bed lovely. Staff very attentive, would especially like to thank Connie on reception for her help on a very busy night for the hotel. Lovely evening. Thank you

Reviewed on Google Maps

We had afternoon tea in the Laura Ashley Tea Room and the room is lovely with Laura Ashley furniture, china, wallpaper etc and it looks out over the garden. ||||The afternoon tea was very good with Sandwiches, excellent Scones and lovely little cakes, just what you would expect and the staff were very friendly.||The tea was really weak and we had to ask for extra tea bags but there was no problem giving you extra pots of tea if you wanted.||||Its quite noisy when its full and there was a large party having a roast dinner which||was offputting when you are having tea. However we understand this was because of Christmas parties and it was much nicer when it was only half full.||||I think it was probably not the best time to visit - the bar area was just full of staff going back and forwards with dirty glasses from a large event piled up on the bar and the conservatory was not very warm and inviting.|||| I think a visit in the summer for tea will be much nicer and it is a very nice hotel. More...

Reviewed on Google Maps

We have stayed here and had functions here and have never had a bad experience.||Bar is nice and the staff are very good.||The room we had was very nice .||Gardens are great.||Would recommend this place to stay if you are in the area More...

Reviewed on Google Maps

Lovely festive afternoon tea in a private Igloo. We had a lovely afternoon. The festive afternoon tea was delicious. The staff were so friendly and helpful. Really had a fun time. Was nice and warm in the igloo. Nicely decorated with Christmas lights and tree. Had games to play and a selection of Christmas music. Was a lovely Christmas treat - would recommend. More...

Reviewed on Facebook

I am now sadly retiring after coming to this hotel ||For over ten years. ||I’ve seen some wonderful staff (of course they are still there)||Got to know them learned about their families ||But never once has anyone taken advantage of the fact the I am a regular visitor. ||Everyone treats me like I’m a special visitor. ||I have watched the staff over the years and they all treat the customers so professionally. Trust me they have had some difficult customers yet they never get fazed. ||||The staff are professional and the chefs are exceptional. ||But I must also say that the receptionists are also more than professional in the way they treat ever customer. ||(I’ve watched over the years)|| Allan tries too look after everyone. ||Jake behind these bar what a bar man always remembers your drink. ||||The cleaners are very good and you don’t have to worry about leaving Anything in your room (which is good if your staying a while)||||Chris the manager always stops to talk to customers such a lovely thing to do ||||Leanne who takes booking is so patient always so helpful||||Over all if I have missed anyone please do not be offended ||Your an amazing place. Southcrest manor is one of the few truly independent hotels and we need to support them||||May I say thank you one and all for so many years of being ||Looked after ||I will never forget you ||Thank you so much ||Angie More...

Reviewed on Google Maps

Absolutely incredible service amazing staff, food is out of this world |Nothing and I emphasise nothing was too much trouble for any of the staff |We got there late due to traffic delays and went into the restaurant around 8:45. The hotel had served dinner and was winding down in the restaurant as the team were setting up for breakfast.||We walked in and a table was reset no moaning or reluctance on their their part and the three staff couldn’t have been more welcoming or accommodating. Friendly and chatting like they’re known us for years. Bothering to see we were being looked after and catering to our requirements with no protest or reluctance at all. |Georgia our waitress was lovely, had only been working there two weeks was really professional. Richard only one day was friendly chatty and took our drinks order and actually bothered to interact as opposed to just getting drinks made us feel very comfortable and welcome. Jordan the restaurant manager was incredibly friendly and very very professional catering for our requirements and made us feel comfortable and more importantly unhurried.|The food arrived piping hot, fresh and was truly beautiful ||Jordan, Georgia and Richard in the restaurant were all very welcoming friendly and very very professional.|Compliments also to the chef for an amazing dhal curry it was simply perfect .|The room was perfect, warm and very comfortable, bed was lovely.||Absolutely perfect. Thank you all. More...

Reviewed on Google Maps

I attended a Charity Winter Ball on Saturday at the Southcrest Manor Hotel, I was also involved in the organising of the event. |From the very start of the whole process Kay was fabulous. No request was to much trouble and when we met she assured us the evening would be perfect. |She was not wrong....from the time we arrived to set up the rooms until the minute we checked out the following morning all the staff we met along the way were professional, helpful and friendly. |The service during the meal was spot on and expertly managed by Jordan who even ensured my fussy husband was catered for. |Nick who over saw the whole evening checked that all was well and was on hand for any assistance. It was nice to know that somebody was always on hand and that they cared that our event went well. |The food was delicious and presented lovely, plates and food served nice and hot which is not easy for nearly 100 people.|Our room was comfy and clean and even had elemis toiletries...a real treat. |Breakfast the following morning was nice. Plenty of choice and again nice and hot. |We really could not fault any of our event or stay at this venue. |Even booked a works Christmas get together based on our fabulous experience. |Thank you Southcrest Manor for a fabulous weekend and we look forward to celebrating again in a few weeks. ||| More...

Reviewed on Google Maps

Kay Lilley is excellent - she helped me organise a charity ball at the Southcrest & nothing was too much trouble - she is a real asset to the team - the staff were great on the night , the food was lovely too - thank you

Reviewed on Google Maps

Great place

Reviewed on Google Maps

Absolutely incredible service amazing staff, food out of this world Nothing and I emphasise nothing was too much trouble for any of the staff We got there late due to traffic delays and went into the restaurant around 8:45. The hotel had served most and was winding down in the restaurant and setting up for breakfast. We walked in and a table was reset no moaning or reluctance on their their part and the three staff couldn’t have been more welcoming or accommodating. Friendly and chatting like they’re known us for years ! The food arrived piping hot, fresh and was truly beautiful Would thoroughly recommend to anyone needing to stay near Birmingham Jordan, Georgia and Richard in the restaurant were all very welcoming friendly and very very professional Compliments also to the chef for an amazing dhal curry. Simply perfect . The room was perfect, warm and very comfortable, bed was lovely. Absolutely perfect. Thank you all. More...

Reviewed on Facebook

lovely attentive staff and a very welcoming atmosphere xx

Reviewed on Facebook

We have visited Southcrest Manor Hotel for the first time with my wife. What a fabulous experience from the time we stepped inside this beautiful hotel until the moment we left,the staff were welcoming, friendly and attentive especially duty manager Anna and Alan F&B Manager. We had spa treatment and used sauna and jacuzzi as well. I will recommend it to my friends and we will definitely come back soon. More...

Reviewed on Google Maps

Lovely hotel. Stayed over as we were attending Halloween party night. The Halloween party was brilliant great food the chef really made an effort with extra requirements and all the restaurant and bar staff were very attentive. There was a super atmosphere and the music was a brilliant mix to suit all. Would certainly return as clean and classy. Nice outlook for bar/lounge. Well done Southcrest! More...

Reviewed on Google Maps

Had a lovely afternoon at the Laura Ashley Tea Rooms at the Southcrest Manor Hotel. ||The tea room is beautifully decorated and the staff were very friendly and attentive. The afternoon tea was just delicious with a good selection of sandwiches, scones and cakes. Also a good selection of teas and coffees. Would highly recommend and will definitely be returning x More...

Reviewed on Google Maps

We had been bought a murder mystery getaway as a gift, looking up on the site Southcrest Manor had great reviews. We paid to upgrade the room but unfortunately not sure it was worth it or would have noticed the difference. The hotel is clean and spacious, set back so it’s nice and private but what makes the difference here is staff, they all come across friendly, helpful and willing especially Alan who was serving in the evening and then basically a one man show in the morning at breakfast. I couldn’t compliment him enough, he even managed to stay smiling and polite when guests were rude to him at breakfast. Nothing was a problem and he jumped to every task I see asked of him, clearly should be promoted. More...

Reviewed on Google Maps

Attended here on a murder mystery package- great evening entertainment- hotel was a little dated but staff outstanding.||||2 which stood out:||||1. Stacy at reception- I did not bring some toiletry items- when queried whether the hotel sold any she confirmed they did not but went and took some of her own from her lodgings and offered them to me. A prime example of going beyond ones duties.||||2. Alan- tall man with glasses- worked through the evening entertainment the night before no doubt into midnight and was at breakfast the next day first thing. Exceptionally smiley and friendly despite some rudeness from other guests regarding some missing hot items at breakfast. If Alan is not currently a senior member- we can only suggest he is promoted to one as he stood out as being very hardworking and nice and friendly face to be met with when entering a new establishment for the first time- certainly left an impression with me and my fiancé.||||If I’m completely honest- the hotel could do with modernisation but then that is a matter of personal opinion and to be fair the price is reasonable.||||Would I return for the customer service however? Very likely. More...

Reviewed on Google Maps

Great food. Which is made for you.

Reviewed on Google Maps

It was a comfortable stay.Lovely breakfast & helpful staff.The only thing was take care getting out of the bath as it was very high.

Reviewed on Google Maps

This hotel never fails to impress and deliver. The recent refurb is simply stunning!! I cannot fault the service, the food, or the rooms. This is a well||Run hotel that goes that extra mile to ensure its residents have a truly wonderful experience. The location is perfectly placed for visiting all midland attractions. ||||Book today you will not be disappointed More...

Reviewed on Google Maps

I visited Southcrest Manor Hotel this weekend for afternoon tea with my family. From the moment we arrived, we were made to feel very welcome and special. Beautiful setting and delicious food. What a wonderful treat - thank you! We will be definitely be returning soon. More...

Reviewed on Google Maps

We booked an overnight stay for 5 friends on 8/9/19 we had a spa treatment and main meal and breakfast the next morning. The spa was wonderful and we ate lunch in the relaxation room as we were the only people booked into the spa for that afternoon. The bar area (laura Ashley tea room) was beautiful and dinner was good on the friday night. However we had issues with breakfast on the Saturday morning. There was no meet and greet to explain how breakfast worked that was not a real problem as we worked this out for ourselves and seated ourselves. However there was only one junior young waiter around when we ventured up to the hot food 3 of the group were able to get a cooked breakfast. The other 2 waited to speak to a hotel employee to ask for more bacon and fresh eggs. Eventually I had to go into reception as no one was around to request replenishment. By the time the bacon came which was about 15- 20 mins the rest of our group had finished their breakfast. We then had to ask for fresh fried eggs as the eggs on display were under a hot lamp and had been there sometime. I gave up waiting as the eggs again seemed to be a long time coming. other guests there were also waiting for various items to be brought out the kitchen. I did ask to speak to a manager and was initially spoken to by a lady in black uniform who was the wedding organiser. she informed me the duty manager would speak to me later when we checked out and she would ask for a review of our hotel rate. She apologised when we explained the lack of organisation and supervision of breakfast items and for the fact that we hadn't eaten all together. The duty manager then reluctantly spoke to us on checking out but he seemed nervous and flustered and didn't know how to handle our feedback. We asked for an apology which he reluctantly gave and went behind reception to look at our booking. The receptionist said that we had booked through an agent and they were muttering to each other as they didn't know what to do. In the end they were taking so long we said that we had to leave and paid our bills. This lack of organisation and supervision of food put a dampener on our lovely get together and we only hope that the duty manager took our comments on board to ensure his staff have some support and guidance in the restaurant. More...

Reviewed on Google Maps

We got married at the southcrest in October.the staff could not do enough for us. Kay was amazing and help us all the way though our preparations. We had the best day every and a lot of that was down to the staff. The rooms are very nicely decorated and very clean. Breakfast was very nice in the morning. All you can eat. Would recommend booking direct with hotel. More...

Reviewed on Google Maps

Firstly i just want to comment on the setting, it certainly has the wow factor with its elegant and tasteful new look.||The food was fabulous and as we were a group of 6 there was certainly something for every palette, a good selection of both sweet and savoury. I tried a scone with lemon curd, something new for me and it didn't disappoint really delicious. The selection of teas and coffees available was a good variety.||Service wise the staff were attentative and able to cater to a dietary requirement with ease. We weren't rushed and felt like we lost the time a bit as we were enjoying the experience so much. ||Will definitely be back only problem is choosing who to take, as everyone wants to go now! ||Thanks Southcrest great quality and service! More...

Reviewed on Google Maps

Stayed here for a Murder Mystery night, with 3 course dinner and breakfast. Room was nice, and food & staff were lovely.

Reviewed on Facebook

Clean, comfortable rooms. Staff wen tout of their way to be helpful.

Reviewed on Google Maps

We went for afternoon tea 30/11/19. Wow it was just amazing. The food was delicious and the staff were attentive without being intrusive. The new tea room was very clean and decorated vey tastefully. Overall 10 out of 10 for sevice and food. More...

Reviewed on Google Maps

Stay here as had a classic car for 24 hrs from a near by supplier.Staff were great and food was perfect. We stayed at not the best time for having a wonder round outside but must be amazing in the summer.

Reviewed on Google Maps

Had a lovely afternoon trying out the Laura Ashley themed afternoon tea. The restaurant had been updated in a lovely grey colour that fit in with the theme. Staff were attentive and the cakes were scrumptious. Plenty to go round, to the point where I could not finish it all. Luckily lovely boxes are provided so you can take the leftovers home and finish later. A definite revisit is on the cards. More...

Reviewed on Google Maps

I had a great experience at Southcrest Manor Hotel for a murder mystery evening, it was such good fun. I had not been to this hotel before so did not know what to expect. ||||It's set in beautiful grounds with easy access just out of Redditch town and the hotel has a gorgeous boutique feel to it with ample parking.||||The evening was a great success with a brilliant atmosphere and good quality food at a great price, staff were all friendly and happy to help, the waiters even wore white gloves to serve the food, nice little touch. ||||You can see it's been recently refurbished with a new Laura Ashley tea room and beautiful restaurant, so I will definitely be going back soon either for afternoon tea or a Sunday roast.||||Highly recommend a visit and stay, great to find a good independent hotel for either business or pleasure. More...

Reviewed on Google Maps

Recently stayed at The Southcrest Manor Hotel first time for a short break. I had a great time in a quiet situated room 116. ||The reception staff are lovely, polite and helpful especially Jessica. The room was fantastic and spotless clean, same as relaxing sauna and jacuzzi as well. The hotel staff and housekeeping were always helpfull and with a big smile especially Julie and Anna. Perfect service at the breakfast as well, food was delicious.||Overall a great hotel in an quiet location with brilliant staff. What more can you ask.||Will stay here again with my husband as well, definitely recommend it. More...

Reviewed on Google Maps

sunday roast was absolutely beautiful

Reviewed on Google Maps

I've stayed here on multiple occassions and everytime I've had a very good experience, from checking in to checking out, the staff are very helpful and accommodating, if I have one gripe, it would be the evening meal menu ,that's why it gets 4 stars instead of 5, it is very limited on choice as I have eaten everything on there on previous visits, but the food on it is very nice all the same, especially breakfast. The atmosphere is one that is welcoming, the rooms are also very well kept, I understand that there are some refurbishments being undertaken on some of the rooms which are looking tired, looks like the new management are doing a fine job. More...

Reviewed on Google Maps

Had our wedding here on 5/10/19 & it was perfect from start to finish!. Every member of staff worked so hard to make sure our day went smoothly. ||||Myself & my bridal party stayed the night before & the room was immaculate & food & service was excellent. ||||Also family & friends stayed on the wedding night & again, service, rooms & breakfast were excellent. ||||This hotel has a really relaxed atmosphere & the hotel & grounds are beautiful. ||||The wedding co-ordinator Kay & all of the staff that we came into contact with in the run up & during our wedding weekend there were fabulous, friendly, relaxed, helpful & efficient. ||||Kay helped us to plan our wedding & i honestly don't know what we would have done without her!!. She was so helpful, efficient & knew her job so well that it was all made totally stress free. Any questions i had were always answered & i couldn't have asked for a better lady to guide us!. ||||Highly recommend this hotel for a beautiful wedding, the gym, beauty, afternoon tea, evening meal & accomodation as i have used all this lovely hotel has to offer More...

Reviewed on Google Maps

Excellent hotel. Nice clean room. Good comfortable bed. Delicious breakfast. Family run hotel , very chatty and friendly. We will be back next year for a weekend break and a longer trip on cal mac ferries . Weather needs to be good though to really appreciate the break. More...

Reviewed on Google Maps

Went here with friends for a beer festival, it was very enjoyable with lots of drinks to try & live music. We enjoyed our day there very much :-)

Reviewed on Google Maps

Lovely place to stay

Reviewed on Google Maps

Just had a gorgeous over night pamper package at Southcrest Manor. Value for Money was phenomenal. Highlight was the health treatments. . Skin Booster facial and manicure and hot tub. The health treatment staff Shelby and Rachel were so friendly and welcoming and the treatments they gave us were fabulous. The decor in the Laura Ashley tearoom is stunning. Nice room, nice evening meal. Whole experience was lovely and I would highly recommend it. More...

Reviewed on Google Maps

Beautiful hotel

Reviewed on Google Maps

Excellent afternoon tea. ..very well presented. .very attentive staff. Beautiful ambience. ...BUT SUGGESTION Camomile tea. ..would like to see it in a infuser within tea pot. Very difficult pouring out ad camomile was getting stuff in the spout . More...

Reviewed on Google Maps

We have a reunion dinner and overnight stay at Southcrest Manor every year - and this was our fifth visit. We keep coming back because we get good service, lovely rooms and above all good value for money. This year we really appreciated the refurbished bar and restaurant and the atmosphere in the hotel is really relaxing. It's true that sometimes there is a wait at the bar - but it won't stop us returning next year - we've already booked 12 months in advance! More...

Reviewed on Google Maps

Lovely cream tea in beautiful settings for our mums 83rd birthday celebration.

Reviewed on Google Maps

Lovely spacious hotel with good staff, very clean. Unfortunately no coffee or tea in the rooms. Really nice full English breakfast each day. Recommend.

Reviewed on Google Maps